Znajdź tanie loty do Stanów Zjednoczonych

Plusy: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."

Plusy: "Made it"
Minusy: "Nothing in particular"

Minusy: "Last minute change of boarding gate led to a dash across the airport!"

Minusy: "."

Minusy: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Minusy: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."

Plusy: "Professional and courteous crew"
Minusy: "Nothing, was a pleasant flight"

Minusy: "The food offering"

Plusy: "The crew was amazing but delays upto 2 hrs"
Minusy: "Nothing as not in control"

Minusy: "Everything was excellent"

Plusy: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Minusy: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Plusy: "Everything was pleasant as expected except for one thing, mentioned below."
Minusy: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Plusy: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Minusy: "Super critical, the plugs are really difficult to use."

Plusy: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Plusy: "Everything!!! Excellent service"

Plusy: "Good service from flight deck and cabin crew. Clean and comfortable"
Minusy: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Plusy: "Excellent short flight"
Minusy: "Did not eat"

Plusy: "Overall, an incredible experience!!!"
Minusy: "The food was excellent"

Plusy: "Good crew"
Minusy: "Premium economy wasn’t as good as others"

Plusy: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Minusy: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Minusy: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."

Plusy: "on time"
Minusy: "food selection"

Minusy: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."

Plusy: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Minusy: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Plusy: "Nice aircraft (A321) and informative ground staff."
Minusy: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Plusy: "Prompt boarding, early departure and early arrival."
Minusy: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"

Plusy: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Plusy: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Minusy: "More selection of food, more variety of sandwiches and bread used."

Plusy: "The water bottles, pillow, and earbuds were on the seats."
Minusy: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."

Plusy: "on time polite staff comfortable flights with free coffee"
Minusy: "charging for bags"

Plusy: "on time polite staff comfortable flights with free coffee"
Minusy: "charging for bags"

Minusy: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."

Plusy: "Easy boarding. Friendly staff"
Minusy: "N/A"

Plusy: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Plusy: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Plusy: "Pleasant crew"
Minusy: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Plusy: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Minusy: "Nothing"

Minusy: "No food, no entertainment"

Minusy: "No food, no entertainment"

Plusy: "check in person helped get me a window seat with a view"
Minusy: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Plusy: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Minusy: "I paid for internet but it never worked"

Plusy: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Minusy: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."

Plusy: "I mean, it was how a flight should be, painless."

Plusy: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Minusy: "Boarding very slow. Staff a bit inattentive"

Plusy: "Nothing to be honest"
Minusy: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."

Plusy: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."

Plusy: "Friendly crew"
Minusy: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Plusy: "The leg room. The great service and attitude."
Minusy: "The food... needs to be improved, even if it means charging a fee."

Plusy: "Bardzo miła obsługa i smaczna jagodzianka (dużo jagód)"

Minusy: "Lot był opóźniony o godzinę, wiele osób nie zdążyli na swoje dalsze loty do Europy."

Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"

Plusy: "Obsluga Litewskiej zalogi obslugujacej lot w business i premium"

Minusy: "Zamiast bezpośrednio lecieć do Tel Avivu, poleciał najpierw do Warszawy aby dobrać pasażerów. Lot wydłużył się o ok. 2 godziny."

Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."

Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"

Plusy: "Wsadzili do autobusu podwieźli pod samolot i nie wypuszczali. Na dworze skwar - w autobusie gorąco - jakieś 70 osób gotowało się jak w piekarniku."
Minusy: "Logistycznie podejść do tego - później wyjechać autobusem - tak aby dojechać pod samolot i od razu wypuścić."

Minusy: "Punktualność"

Plusy: "Nic"
Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i odleciał.wstyd i żenada"

Plusy: "The aircraft."
Minusy: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"

Minusy: "Czystość w samolotach"

Plusy: "było opóźnienie i nie podobało mi się to"
Minusy: "punktualność"

Plusy: "było ok"
Minusy: "nowszy samolot"

Minusy: "Lot obsługiwany był przez przewoźnika Blue Air. Opóźnienie duże."

Minusy: "Punktualność"

Minusy: "Posiłek"

Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"

Minusy: "2 godziny opóźnienia na trasie trwającej 2 godziny."

Plusy: "Crew as great! Good seats and good entertainment"
Minusy: "Cleaner bathrooms"

Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."

Plusy: "Jak zwykle perfekcyjny pilotaż"
Minusy: "Jedzie w opcji Menu Premium niesmaczne. Brak napojów podczas lotu, pomimo, że opcja Premium je przewiduje. Nie polecam dokupywania tej opcji - podanie „plaltykowego”, sztucznego jedzenie na porcelanie nie jest warte swojej ceny. Nawet herbata była ochydna. Ekran systemu rozrywki nie działał."

Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."

Minusy: "Lot jak zwykle opóźniony"

Plusy: "Czysto"

Plusy: "Profesjonalny personel pokladowy"
Minusy: "Brak informacji o spodziewanym opóźnieniu na gate. Obsługa bagażu na Okęciu to kpina, po 20 minutach czekania informacja że potrzebują jeszcze co najmniej 30!!!"

Plusy: "Nic"
Minusy: "Opóźnienie"

Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"

Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"

Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."

Plusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Minusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"

Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."

Plusy: "food was great, boarding was a horrible process."

Minusy: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."

Minusy: "Crew was having dificulty communicating in English."

Plusy: "Movie selection was good"
Minusy: "The boarding was very slow."

Minusy: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."

Minusy: "Flight left 1.5 hours late. No update announced from boarding crew as to the reason for delayed boarding or status updates. Received seat assignment at gate with no attempt to give me my preference for aisle seat."

Plusy: "Staff was very nice and friendly"

Plusy: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Minusy: "Little more organized boarding area Not sufficient new movie titles but it was OK"

Plusy: "Obsluga"
Minusy: "Kolejne spoznirnie samolotu LOT"

Plusy: "Seat comfort. Smooth flight."
Minusy: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."

Plusy: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Minusy: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."

Minusy: "spoznienie 30 min"

Minusy: "...automatycznie lub przez Internet. Tylko tradycyjnie, po staremu."

Plusy: "Entertainment was good"
Minusy: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Minusy: "ciasnota"

Plusy: "Food and flight on time"

Plusy: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Minusy: "The seats, when in reclining position, could have been a bit more comfortable."

Minusy: "Spoźnienie i stracony dalszy lot"

Plusy: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Minusy: "Greater weight allowance for carry-on luggage."

Plusy: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"

Plusy: "Seats super comfortable. Big screen entrainment."
Minusy: "One more time offer drinks for a very long travel time (other 10H)."

Minusy: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Minusy: "Maybe have one flight be on time. Train ground crew how to put on fuel."

Minusy: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"

Plusy: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Minusy: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."

Minusy: "When late, pls help passangers.with no helpfull people dont work"

Plusy: "Crew was very good. Seats were spacious. Plenty of entertainment."
Minusy: "More frequent snacks."

Minusy: "According to Kayak I had one bag for free I had to pay 50 euros"

Plusy: "The aircraft was relatively new and well appointed."
Minusy: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."

Plusy: "The boarding procedure was much more organized than the previous flight."
Minusy: "They served fish on board, and the odor stuck around for awhile."

Plusy: "Nice seat (I paid €48 euro for more legroom) and the food was decent and the movie selection good."
Minusy: "TAP's boarding procedure is a bit of a mess. We had to wait an extended period of time to board and no information was given. Also keep in mind you have to pay extra for luggage, which is a real deal-breaker when traveling for extended periods of time."

Plusy: "Comfortable seats with nice pillow and blanket"
Minusy: "Boarding was awkward and slow."

Plusy: "Space in the cabin"
Minusy: "Language included"

Plusy: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Minusy: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

Plusy: "The flight crew was great. The boarding crew and gate staff where rude."
Minusy: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Minusy: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"

Plusy: "sporo miejsca na nogi"
Minusy: "możliwość wyboru posiłków"

Minusy: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"

Plusy: "Flight on time"
Minusy: "No gluten free meal available"

Plusy: "the crew was very helpful and friendly"
Minusy: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."

Minusy: "Terrible terrible service in helping with a tight connecting flight, terrible"

Minusy: "The long delay, more than 1.5 hours."

Plusy: "Ciepły posiłek na pokładzie, dobre winko"
Minusy: "Opóźnienia."

Plusy: "Odprawa"
Minusy: "Duwersyfikacja miejsc w samolocie / płowa rzędów do 12 wygodniejsze oraz z większymi odstępami miedzy rzędami, propozycja zmiany miejsc w tej samej klasie ( economy) za dodatkową dopłatą jest słabym rozwiązaniem - po tym doświadczeniu nie będę polecał podróży liniami TAP"

Plusy: "Entertainment and seat space were great."
Minusy: "They somehow managed to lose the entire flights luggage"

Plusy: "nothing."
Minusy: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."

Plusy: "Not too many people"
Minusy: "Was delayed. Too long waiting for luggages"

Plusy: "The hospitality was perfect"
Minusy: "None"

Plusy: "Food was good, but no champagne offered. The attendants were nice, though."
Minusy: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."

Plusy: "The crew was great. Happy crew is a fun crew to be around."

Plusy: "Very good staff and decent food"
Minusy: "Video in business was worse than my economy experiences 20 years ago!!!!"

Plusy: "Anything I liked feels inconsequential compared to the bad."
Minusy: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Plusy: "Anything I liked feels inconsequential."
Minusy: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Minusy: "I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner"

Minusy: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"

Minusy: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"

Plusy: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Minusy: "Nothing to like here except timeliness"

Plusy: "Seats are ok and good entertainment system"
Minusy: "The attitude of the hostist and the way they dont give you food choices and don't even explain or say what food they are giving you. When i ask whats in this they gave me a look and a weird attitude"

Plusy: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Minusy: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"

Plusy: "There was great entertainment on the first flight"

Plusy: "Good staff, Quick flight, Easy flight no problems. The biscuits are tasty."
Minusy: "Seats need an inch or two more leg room for me, the biscuits they gave out were tasty but would of been really nice to have a sandwhich. But that's air travel these days. There was a slight problem with the air craft before we took off. Air conditioning was off and the door were closed while we sat there for 15 mins. They kept us well informed though, not the end of the world."

Minusy: "Flight Washington delayed. Airport about closes upon Arrival!"

Plusy: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Plusy: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Minusy: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."

Minusy: "Non reclining seats"

Plusy: "Friendly crew. Good info on delay"
Minusy: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Plusy: "Flight staff was great, service was top notch. food was surprisingly good, red wine included in your ticket. movie choice was good. coach seat was as manageable for a long flight. you pretty much know what your getting yourself into flying coach overseas. this was a pretty good seat."
Minusy: "We flew thru about an hour straight of moderate turbulence but i'm guessing that was unavoidable. Checkin was a bit weird, they had a gate change and never announced it. Fortunately, i checked the board. about 6 of us had been at the other gate for a long while."

Plusy: "solid flight, efficient"
Minusy: "staff kind of moody, not really smiley"

Plusy: "Crew was good. Flight was on time. This was a newer plane"
Minusy: "it was great"

Minusy: "The crew should be trained more on customer service"

Minusy: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"

Minusy: "Notification from the Travel agency that I needed to get a Yellow Fever immunization."

Plusy: "The crew was kind"
Minusy: "Seat space is too cramped"

Plusy: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Minusy: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."

Minusy: "Toilets were dirty and not enough toilet papers"

Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."

Plusy: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Minusy: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."

Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."

Plusy: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Minusy: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."

Plusy: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Minusy: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."

Plusy: "only The crew inside the airplane and the airoplane"
Minusy: "Every one in Lufthansa are so rude expect the crew"

Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."

Plusy: "Only thing good was the brevity of the flight."
Minusy: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Plusy: "Beautiful new 787"
Minusy: "Entertainment options could be more plentiful."

Minusy: "Put on Turkish air landed 12 hrs late lggage still missing"

Plusy: "Vegetarian food needs lots of improvement"

Minusy: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"

Plusy: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."

Plusy: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Minusy: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."

Plusy: "Crew were good"
Minusy: "Seats were too tight. Entertainment was mediocre"

Minusy: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."

Minusy: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."

Minusy: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"

Plusy: "Ease of service and efficiency."

Plusy: "Excellent value for Economy flight"

Plusy: "Comfortable flight, very pleasant cabin crew."
Minusy: "No flight entertainment at all."

Plusy: "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
Minusy: "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."

Plusy: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."

Plusy: "Constant supply of food"
Minusy: "No entertainment on seats"

Plusy: "Boarding was very well-organised ands clearly explained."
Minusy: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."

Plusy: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Minusy: "Nothing."

Plusy: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Minusy: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."

Minusy: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."

Plusy: "I like the seats which were only 2 instead of 3 seats."
Minusy: "- Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par."

Plusy: "That even though there is a delay, we still made it around the same time"
Minusy: "That there was a delay in the first place"

Plusy: "Friendly efficient staff"
Minusy: "The plane was a bit dated so the seats were smaller the Luthansa"

Plusy: "Large comfortable seats."
Minusy: "You now have to pay for drinks on British Airways flights"

Minusy: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."

Minusy: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"

Plusy: "Very helpful crew and staff assisting with golf buggy ride"

Plusy: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"

Plusy: "Short flight. Simple. Smooth."
Minusy: "There was a short delay because crew was caught up in security."

Plusy: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Minusy: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."

Plusy: "Direct flight"
Minusy: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."

Minusy: "No in flight entertainment"

Plusy: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Minusy: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"

Plusy: "Nice staff. Efficient boarding."
Minusy: "No basic food for free."

Minusy: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"

Minusy: "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

Minusy: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Plusy: "Boarding was ok compared to other Alitalia flights"
Minusy: "A snack between the meals. More food options for the second meal."

Plusy: "The crew was not grntle"

Plusy: "Flight was smooth"

Minusy: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Minusy: "Better pillows...as simple as that"

Plusy: "Seamless boarding, departed and arrived on time."
Minusy: "Very surly and unhappy looking crew"

Plusy: "Crew were friendly and helpful."
Minusy: "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Plusy: "Peu de place pour les jambes Équipage très sympa"
Minusy: "Plus de place pour les jambes mais vol rapide donc Ok"

Plusy: "the flight was on time"
Minusy: "for sure the seats, the screens and bathrooms. the plane was so old!"

Plusy: "the flight was on time"
Minusy: "for sure the seats, the screens and the bathrooms. the plane was soooo old!"

Minusy: "The A330 really needs a makeover... Other airlines offer a better service in Business class"

Plusy: "Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible."
Minusy: "It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future."

Minusy: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."

Plusy: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Minusy: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"

Plusy: "nice crew on the Rome to US leg"
Minusy: "Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’"

Plusy: "Very new and clean plane."
Minusy: "Nothing it was all good."

Minusy: "Seating, food, entertainment, communication and comfort"

Plusy: "On time and complimentary drink"

Minusy: "Everything was good."

Plusy: "All was well but missed my bag and one opened"
Minusy: "Missed my baggage and one was opened and wrapping removed"

Plusy: "I don't think I say anything I liked."
Minusy: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Plusy: "I don't think I say anything I liked."
Minusy: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Plusy: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Minusy: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Plusy: "Pleasant normal flight."
Minusy: "In-flight announcement was very very quick and hard to understand."

Minusy: "Flight was delayed. People/staff was not that friendly. I considered switching flight times, but the options were limited and it would have required me to purchase a new ticket. The fair was relatively inexpensive, but did not include checked bag and in the end was more expensive than other carrier options."

Plusy: "Not much. Mediocre everything. Was nice that the flight was not very full."
Minusy: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."

Plusy: "Comfortable seats"
Minusy: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

Plusy: "Comfortable seats"
Minusy: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

Plusy: "we arrived on time, left on time. The crew was nice and looked after everyone."

Plusy: "Nice new plane (Embraer), row 4 had long seat pitch"
Minusy: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Minusy: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Minusy: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Minusy: "Change of gate at BCN with no notification"

Plusy: "Crew was polite"
Minusy: "Late departure"

Minusy: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Minusy: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Plusy: "nothing special"

Plusy: "I liked very muche the flights time table."
Minusy: "I have nothing to add hear."

Plusy: "Nothings"

Plusy: "Muffin distribution and the cushion"
Minusy: "There was the used cups and dirts left in the pocket of the seat I was assigned. It was dirty and disgusting."

Plusy: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Minusy: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Plusy: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Minusy: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Plusy: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Minusy: "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Plusy: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Minusy: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Plusy: "legroom, service, boarding, meals"

Minusy: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"

Plusy: "Nothimg"
Minusy: "My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg ."

Plusy: "Nothing"
Minusy: "Seats too cramped and close to facing seats."