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Plusy: Food was great

Minusy: Smoothly flight

Minusy: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.

Minusy: Seat cushions

Plusy: I booked an aisle seat and they did not honour it at checking

Minusy: Everything.

Plusy: Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus.

Minusy: Proper communication by both BA and local handlers at the airport in Iceland.

Plusy: The crew was really good

Minusy: Perhaps seats just a bit more confortable. Overall a very good airline

Plusy: Female Flight attendant was very rude

Plusy: Great

Minusy: Everything is fine

Plusy: The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!

Plusy: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Minusy: Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/

Plusy: meal

Minusy: Always delays , three times late before took off and than while landing ! First class seat and seat tray don’t close , tv doesn’t work how it suppose too

Plusy: Everything except the delay was fine, not extraordinary.

Minusy: 7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous.

Plusy: Crew professionalism.

Plusy: Nice helpful crew, plane was clean, arrived ahead of schedule

Minusy: Nothing much

Plusy: Nothing

Minusy: Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost.

Minusy: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Plusy: Excellent

Plusy: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Minusy: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Plusy: Crew was excellent

Minusy: Nothing really. LH first class cabin is one of the best!

Minusy: Leg room was terrible in economy and food was poor from the USA

Plusy: The planes were well maintained. Good entertain emend choices. Food was decent too

Plusy: The seats were nice and the food was unusually good

Minusy: More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Minusy: Still don’t have my luggage yet

Plusy: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Minusy: Flight got cancelled

Plusy: Crew were excellent

Minusy: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Plusy: Crew was okay.

Minusy: That your airline commit to schedules.

Plusy: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience

Plusy: Nothing

Minusy: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Plusy: Flight attendants were nice

Minusy: Food quality

Minusy: Thé qualité officielle the images

Minusy: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Minusy: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Plusy: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.

Minusy: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.

Plusy: See previous note about lost bag.

Minusy: See previous note about lost bag.

Minusy: frankfurt airport security is a nightmare

Plusy: the diverse amount of films

Minusy: the food could have been better.

Plusy: Great service. Very comfortable seat

Minusy: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Plusy: Price. Service and food offered in the plane

Minusy: The boarding process: everyone crowds into the line without regard of the grouping.

Plusy: Good service, friendly staff and easy boarding process, good food and on time departure

Minusy: No complaints

Plusy: Price

Minusy: Use jet bridge instead of bus gate

Plusy: The gluten free meals were quite good. Everything seemed clean.

Minusy: The plane was small for a transatlantic flight. The entertainment was not easy to find/access.

Plusy: Direct flight nothing else

Minusy: Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime...

Plusy: The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed.

Plusy: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!

Minusy: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient. Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.

Plusy: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.

Minusy: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.

Plusy: My luggage arrived 3 days after and stuff was stolen....

Minusy: Maybe not steal passengers stuff?

Plusy: The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine.

Minusy: There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)

Plusy: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!

Minusy: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient. Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.

Minusy: Rude staff

Plusy: Good seats, friendly staff, quick boarding.

Minusy: free snacks

Plusy: Female Flight attendant was very rude

Plusy: All services were superb. From boarding, food, to bye bye from Crew very unique. Good team

Minusy: Every was excellent

Plusy: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Minusy: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Minusy: Could be better, say, like with Singapore Airlines..

Plusy: Nothing

Minusy: Customer service

Plusy: Nothing

Minusy: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Minusy: The food is good k

Plusy: Taking off on time. Good service and helpful from all the stuff.

Minusy: Keep it like that

Minusy: The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning.

Plusy: Nice folks

Minusy: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Plusy: Nostalgic plane ride

Minusy: Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space

Minusy: Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???

Plusy: The crew on my flight was excellent. Thank you.

Plusy: Greatseats

Minusy: Landing

Minusy: Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs

Plusy: Although economy, it was pleasant and okay

Minusy: I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high.

Plusy: One crew member in the OTP-VIE flight that was great in service .

Minusy: The delaying of both flights . The crew service on the VIE-NICE flight was awful .

Plusy: Easy and quick boarding.

Minusy: Seat space was tight

Minusy: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle

Plusy: The crew was great and food very good

Minusy: The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster.

Plusy: Nothing.

Minusy: Timeliness. Cleanliness. Service. Food and drinks.

Plusy: Really friendly and efficient crew.

Minusy: Seats and entertainment screen.

Plusy: Great

Plusy: Attention and comfort

Plusy: Comfortable and Clean