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Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again
Minusy: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Plusy: "10/10 would recommend.."
Plusy: "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Minusy: "None. Keep up the good work."
Minusy: "The food is good k"
Plusy: "Crew was really nice can’t complain"
Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"
Minusy: "Could've been on time"
Minusy: "The seats in coach are incredible small and the seats reclines way to far."
Minusy: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Minusy: "Same reason as above."
Plusy: "Great friendly crew. Efficient systems."
Minusy: "Tight seats. Very little leg room."
Plusy: "Nice cabin, clean . Friendly crew"
Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Minusy: "Seats are very cramped"
Minusy: "That it wasn’t a flight to Denver"
Plusy: "food was great in economy"
Minusy: "the 7 hour transit time"
Plusy: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Minusy: "Not enough room between seats for international flight."
Plusy: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Minusy: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Minusy: "My tv screen wasn’t working."
Minusy: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Plusy: "The hospitality & staff were impeccable."
Plusy: "Great service and friendly staff! Also great food!"
Minusy: "There's nothing I didn't like :)"
Plusy: "Everything. They are in their own class."
Plusy: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Plusy: "Smooth, on time flight"
Plusy: "Service wa a ok."
Minusy: "Flight cancelled so I didn't like it at all"
Minusy: "Leg room."
Plusy: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Plusy: "When we landed"
Minusy: "Everything else..."
Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minusy: "-That I can't always fly Swiss"
Minusy: "1 hr 50'' delay"
Plusy: "Crew, food...."
Minusy: "As I said before..."
Plusy: "The quiches are so yummy, and very compact and easy."
Plusy: "Great flying with Swiss!"
Minusy: "seats were a bit tight! otherwise, great!"
Minusy: "People who handle Swiss"
Minusy: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Plusy: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."
Minusy: "No me gusto . porque quando compre las pasajes con ustedes por la pagina me decia q estaba incluydo 1 maleta de 23 kg y otra de mano 8 kg. por el precio total pagado y cuando llegue ñas mañetas no estavam incluydas y tuve que pagalas. Yo ley las condiciones de mi pasaje y me daba exactamente esto que tenia derecho a las maletas. Grande falla de ustedes. ya no comprare mas con su compania K"
Plusy: "Comfy, loved the individual Tvs and food was great!"
Plusy: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Minusy: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
I liked that the airplane had wings and was able to reach it's destination. Wasn't anything else to like. Really didn't like that after providing my passport information on Delta.com and that I flew with the same passport the day before, and that I actually went through us immigration before reaching the gate, the gate agent still had to slowly key in my (and every other passenger's) passport information manually.
It was so cold on the flight, otherwise okay.
Staff was super nice, helpful and funny. Wish they provided headphones
Flight on time, plane is clean, staff is friendly
Plusy: "new plane good flight"
Minusy: "seat space"
Plusy: "Everything was GREAT !!"
Plusy: "The crew were nice."
Minusy: "We could have used more legroom between the seats."
Minusy: "I’m still in Los Angeles 10 hours after landing, having missed the connecting flight."
Plusy: "Nothing exceptional stands out"
Minusy: "Flight was not on time"
Plusy: "The crew. The option of movies! The plane ride."
Plusy: "New plane, video in every seat"
Minusy: "Organizing boarding better. Confusion in rules."
Plusy: "Crew was excellent. Friendly and always with a smile."
Minusy: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Minusy: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Minusy: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Plusy: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Minusy: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Plusy: "Excelent flight excelent service.."
Minusy: "The entrance in the gate to the plane always disorganized"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Minusy: "Cramped conditions"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Minusy: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Minusy: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Plusy: "I enjoyed the upholstery and comfort of the chairs."
Minusy: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Plusy: "Smooth flight Courteous"
Minusy: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Minusy: "Flight delayed 2 hrs"
Plusy: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Minusy: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Plusy: "i fell asleep until we arrive to STL."
Plusy: "Everything was smooth and great! Delta is really big on on time flights and I like that!"
Plusy: "My flight was great. Boarding was easy and the seats were comfortable."
Minusy: "Food sold out and there was nothing left"
Plusy: "On time as scheduled."
Plusy: "customer siervice was great and welcoming was awesome"
Plusy: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Minusy: "The layover in Mexico City was a bit long and the airport was not so great"
Plusy: "Amazing experience thank you Delta"
Minusy: "Very uncomfortable seats that are far too close for tall peolle"
Plusy: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Minusy: "Seats are getting too crowded!"
Plusy: "The crew was beyond friendly and courteous. Lots of leg room."
Minusy: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Plusy: "Many thanks to Delta for changing our flight at an even exchange to get us out of Florida before the storm. I will fly delta again."
Minusy: "Old plane to and from San Antonio. New planes make for a more comfortable ride"
Plusy: "Staff was really nice and helpfull"
Plusy: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Minusy: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Plusy: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Minusy: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."
Minusy: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Minusy: "Better food options but that’s for all airlines!"
Minusy: "Good service no delayed"
Plusy: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Plusy: "Very uncomfortable"
Minusy: "More cushion"
Minusy: "Yes amazing"
Plusy: "Excellent food and service.Very comfortable flight.Crew was great."
Minusy: "Check in staff not so friendly but process was OK"
Plusy: "Entertainment package"
Minusy: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Minusy: "Crowd highly liked company deserves crowd"
Plusy: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Minusy: "Not their fault but 14-hour flights are exhausting."
Plusy: "I really liked the selection of food, beverages, and movies"
Minusy: "Economy is SO cramped for such a long flight."
Plusy: "It was the best"
Minusy: "The best"
Minusy: "The food service movies the crew"
Minusy: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
Minusy: "Extra extra and private security passing from Istanbul airport"
Plusy: "Surprisingly good food. Great in flight movie selection."
Plusy: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Minusy: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Minusy: "Very hot inside the plane"
Minusy: "I was happy with everything"
Plusy: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Plusy: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Minusy: "Nothing , it was all good"
Plusy: "It was great. I told everyone about it."
Minusy: "It was hot and the served the food very late. Passengers were all hungry and complaining."
Plusy: "Entertainment is good, many movies and games for kids."
Minusy: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Plusy: "Flight crew was pleasant."
Minusy: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."
Plusy: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Minusy: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Plusy: "The food was pretty good"
Minusy: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Plusy: "Nothing in particular"
Minusy: "The food service was really bad. Not happy with the meal choice."
Plusy: "Every thing was ok"
Minusy: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Minusy: "boarding the treat you like animals"
Plusy: "Service by the onboard crew was flawless. Food was excellent, and fully reclining seats in Business Class made a 13+ hour flight very comfortable."
Plusy: "The flight was empty so got 3 seats to myself"
Minusy: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Plusy: "Appreciated the lights being dimmed, to make it more restful."
Minusy: "Would have enjoyed ice with the juice, or colder beverages."
Plusy: "Food; power outlet."
Plusy: "really great service"
Plusy: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
Minusy: "Nothing. Just wish the flight wasn't 13 hours"
Plusy: "Good food Good service very good entertainment"
Plusy: "Crew works very hard to provide good service."
Minusy: "Once again, there was a bathroom out of order.... this puts too much use on the others and it showed. Late start again, too."
Plusy: "Everything was good except the food wasn't good"
Minusy: "The food wasn't good"
Plusy: "they are good thank you very mush"
Plusy: "Great service overall"
Plusy: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Minusy: "It is better that the food has Turkish style."
Plusy: "that we got to check in 2 bags"
Minusy: "-lost one of my bags"
Plusy: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Minusy: "Too little leg room. My knees touched the seat in front."
Boarding was disorganized with crew having to check the visa status for us at the gates. Otherwise good flight
Everybody was very friendly and the Service was very good. Thank you
The flight was fine, nothing special, but no problems either.
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
Minusy: "More food"
Plusy: "Why the 3 hours delay?"
Minusy: "Be on time"
Plusy: "Curious crew."
Plusy: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Minusy: "Poor selection of films on the entertainment system."
Plusy: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Minusy: "It would be wonderful to have all seats the same as first class for a long distance flight."
Plusy: "It was a high quality service hands down."
Minusy: "The available entertainment choices were a little limited."
Plusy: "Almost every thing was very good"
Minusy: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Plusy: "On time"
Minusy: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Minusy: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Minusy: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Plusy: "It was a very safe trip"
Minusy: "Small space in Economy class"
Minusy: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Minusy: "The food quantity was skimpy considering the duration of the flight."
Minusy: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Plusy: "I like the food , service and clean airplane."
Plusy: "Flight was on time ,"
Plusy: "Was on partner airline Austrian Air. Very good service."
Minusy: "At Vienna gate G31 it was difficult to hear announcements."
Plusy: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Minusy: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Plusy: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Minusy: "Entertainment on board was useful"
Minusy: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Minusy: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Plusy: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Plusy: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Plusy: "The flight was good, the food was good, the crew was excellent"
Minusy: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Plusy: "The service on board was fantastic. The flight was very smooth."
Plusy: "the crew"
Minusy: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."
Plusy: "Reasonably on time. Food and service were passable."
Minusy: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Plusy: "The crew were nice."
Minusy: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Plusy: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Plusy: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Plusy: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Minusy: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Plusy: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Plusy: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Minusy: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"
Minusy: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Minusy: "Food, entertainment program, pillows and blankets would have been nice,"
Plusy: "The crew"
Minusy: "The seat space and food"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "All great except my seat."
Minusy: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Plusy: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Plusy: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Minusy: "Opóźnienie lotu"
Plusy: "Great aircraft"
Minusy: "Waiting for arrival gate"
Plusy: "Comfortable plane, food good, flight attendants professional. No complaints"
Plusy: "Everything went off without a hitch. Love how organized Lufthansa is."
Plusy: "Obsługa i jedzenie"
Plusy: "everything was great. Service and pilots are at the top level of the proffessionalism."
Plusy: "One of the crew members, a male, was very nice."
Minusy: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Plusy: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Plusy: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Minusy: "The food is horrble and leg space"
Plusy: "We left an hour late. Pilot made up most of the time in the air."
Minusy: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plusy: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Minusy: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "It was ok"
Minusy: "Two flights were both late Had to run to gate Luggage delayed"
Plusy: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Plusy: "Efficient and pleasant service."
Plusy: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Minusy: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Plusy: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Minusy: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."
Plusy: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Minusy: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Plusy: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Minusy: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."