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Plusy: "The crew and entertainment"
Plusy: "Crew were great"
Minusy: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Plusy: "Food was good ."
Minusy: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Minusy: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Plusy: "Nice crew, plenty of food and snacks available. Good wine."
Minusy: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"
Plusy: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Minusy: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Minusy: "Very hot on board"
Minusy: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Plusy: "The flight waited for us as transit after delay of the firs flight from Munich"
Minusy: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Plusy: "I liked how nice the crew was."
Minusy: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Plusy: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Minusy: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Minusy: "Delayed, bad entertainment system, lost our luggage"
Plusy: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Plusy: "Everything, but the lack of entertainment, and the seats I bought were separated."
Minusy: "The lack of entertainment, and the seats I bought were separated."
Minusy: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Plusy: "upgrade to business class"
Minusy: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Minusy: "Waited for baggage at Newark for more than 45 min"
Plusy: "The planes are clean and relatively comfortable."
Minusy: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Plusy: "Crew was always ready to help. It was a very smooth flight."
Minusy: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Plusy: "Swiss service relayable"
Plusy: "On time and standard service."
Plusy: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Plusy: "Clean, modern plane, friendly and attentive crew"
Minusy: "Cramped space in economy!"
Plusy: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."
Plusy: "Flight itself was good for a shorter international flight. Dim cabin lights for early morning, crew providing plenty of drinks and snacks."
Minusy: "For international travel, I’m always told to get there 3 hours before. For this trip we checked in but didn’t have access to a printer so needed a boarding pass. We wanted to carry on luggage so just needed to print the pass. Swiss was the only airline that wasn’t available on the check-in kiosks. The front desk staff didn’t arrive until closer to 1.5 hours before check in so nearly theall passengers were in a huge line to get passes and check bags."
Plusy: "Chocolate was good, a bigger piece, or 2 of them would be better"
Plusy: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minusy: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Plusy: "i'd like services and the food"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Minusy: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Plusy: "The food provided and the service was excellent."
Minusy: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Plusy: "Friendly team, great food and snacks and tons of movies to choose from."
Plusy: "The service on board was excellent, I would use this airlines in the future..."
Plusy: "Crew members are very professional and services are good."
Minusy: "Very few selections of movies Seat are congested"
Plusy: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Minusy: "Landing. Very rough"
Plusy: "smooth flight, comfy seats"
Plusy: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Plusy: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Minusy: "unable to choose seat without paying extra."
Plusy: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Minusy: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Minusy: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Plusy: "Plane was nice, lots of movies to watch, free wine"
Minusy: "Seats to close together, crew a little snooty"
Minusy: "I was taken away from boarding for a random check that took a long time due to not enough staff Entertainment system was broken for about 50 people, even after a reset. Terrible for an overseas flight. Food was very poor, staff lied about resetting the entertainment system. The plane took off 1 hour late and was not allowed to taxi to taxi to the gate for 1 hour, making us extremely late."
Plusy: "Same as on top"
Minusy: "The seats"
Plusy: "Boarding and staff okay"
Minusy: "Terrible plane ; no room , the most miserable flight we have ever been on"
Minusy: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"
Plusy: "Plenty of room."
Minusy: "Heavier snacks."
Minusy: "Flight delayed for 2 hours"
Minusy: "Delayed flight planning - would have been nice to delay the flight before boarding."
Plusy: "I never boarding this flight."
Minusy: "Better communication skills."
Plusy: "Great crew!!"
Minusy: "Boarding was a bit slow!"
Minusy: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Plusy: "Just a great experience Delta is still above the rest excluding Hawaiian"
Minusy: "Cant think of anything"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Minusy: "My 'window' seat had no window! Feeling was claustrophobic"
Plusy: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Minusy: "Leg room. Never can have enough leg room."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Minusy: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Minusy: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Plusy: "The wait"
Minusy: "The screen didn’t change in time"
Minusy: "The pilot was a Daredevil"
Plusy: "overall flight great,pleasant trip, courtious well informed crew"
Minusy: "In flight entertainment screen down"
Plusy: "crew was nice and pilot was informative."
Minusy: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Minusy: "The landing was somewhat frightening."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Minusy: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Plusy: "Nice flight attendants"
Minusy: "Freezing flight."
Plusy: "The flight crew was so polite and willing to help."
Minusy: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
Minusy: "I didn’t like having to pay for bags and headphones."
Plusy: "Great service, comfortable plane"
Minusy: "Waited 45 minutes for de-icing"
Plusy: "Service was great. Regular drinks and snacks."
Plusy: "Smooth flight Courteous"
Minusy: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Minusy: "Too many announcements"
Plusy: "comfortable seats"
Minusy: "delay delay delay"
Minusy: "Food sold out and there was nothing left"
Plusy: "Special staff great pilots snacks free movies safety"
Minusy: "Everything was great"
Plusy: "Quick friendly service from crew and captain."
Minusy: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Plusy: "Good selection of movies/shows."
Minusy: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Plusy: "Staff was really nice and helpfull"
Minusy: "I froze on the way to Las Vegas and there weren't enough blankets."
Minusy: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Plusy: "Nothing I can think of right away"
Minusy: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Plusy: "Nice courteous cabin staff."
Minusy: "See comment above"
Plusy: "Service. Sweet attendant."
Minusy: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Plusy: "The agents in the air were a lot more understanding and at least apologized."
Minusy: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Plusy: "They offered water and snacks It was quick"
Minusy: "Was ok"
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Minusy: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Plusy: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Minusy: "Nothing. Flight was amazing"
Minusy: "It's KLM. What else do you need to know."
Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plusy: "Confort and kindness"
Minusy: "It was too cold"
Plusy: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Plusy: "The crews were pretty great!"
Minusy: "The regulating of the temperature."
Plusy: "Fast boarding"
Minusy: "Slow in refuelling, got us delayed for 40-"
Minusy: "Flight got cancelled"
Plusy: "very nice crew"
Minusy: "my baggage was lost"
Plusy: "Comfortable seat, great crew."
Minusy: "Flight delayed, no USB port and no entertainment"
Plusy: "Crew was great and helpful despite oversight in my special meal."
Minusy: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Minusy: "Not being 1 hour late"
Plusy: "Food and service"
Minusy: "Working wifi would be good. Better A/C. More comfortable seats"
Minusy: "Travelled business class and was ace experience"
Plusy: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Minusy: "Food quality was not so good."
Plusy: "Nice staff and no delay"
Minusy: "Instead of crisps maybe a bit of cheese or crackers"
Minusy: "Head support for 6 feet plus people on seats would be good"
Plusy: "Seat was good"
Minusy: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Minusy: "Delays, took my hand luggage into the hold,"
Plusy: "The space at my feet with the chair in front was a bit akward."
Minusy: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Plusy: "Crew was fantastic."
Minusy: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Minusy: "Lost all our bags so couldn’t ski"
Minusy: "Still waiting to board after missing this connection had to be booked on another airline"
Plusy: "Friendly crew."
Minusy: "So many people on a 747!!"
Plusy: "kLM staff was great."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "Boarding was confusing and disorganized"
Plusy: "The leg room, was surprisingly roomy"
Minusy: "The food and that there was no entertainment."
Plusy: "Food was just fine, movie selection very good"
Minusy: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plusy: "Short flight with good communication."
Minusy: "Nil to complain."
Plusy: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Minusy: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plusy: "Got to Amsterdam on time and everything was great including the staff"
Plusy: "Cabin Crew was awesome."
Minusy: "Entertainment System was not working and no Non-veg food option in flight."
Minusy: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Na niską opinię miał wpływ strajk (lub cokolwiek, co zawiesiło operacje przewoźnika na kilka godzin). Strajk opóźnił lot, więc nie zdażyliśmy na prawidłową przesiadkę w Wiedniu. Na szczęście personel Austrian w Krakowie zmienił nam przesiadkę na inne linie i skończyło się w porządku (ze względu na dalszy plan podrózy).
Plusy: "Seat was very comfortable and lots of leg room. Food was good."
Minusy: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Plusy: "The crew was great!"
Minusy: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Minusy: "Was very satisfied with everything."
Plusy: "It was all fine, a bit cramped, but otherwise fine"
Minusy: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Minusy: "The 34 minute flight was delayed by almost 2 hours."
Plusy: "Curious crew."
Plusy: "Good entertainment choices."
Minusy: "Seat could be more comfortable"
Plusy: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Minusy: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Plusy: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Plusy: "Nothing at all."
Minusy: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Plusy: "Not much."
Minusy: "Baggage fees and unclear policy during booking with Kayak."
Plusy: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Plusy: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Minusy: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Plusy: "This is always a pleasant airline to travel with."
Minusy: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Plusy: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Minusy: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Minusy: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Plusy: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Plusy: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight."
Minusy: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plusy: "Safe trip"
Minusy: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Plusy: "all good."
Minusy: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Minusy: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Plusy: "Good service and on time."
Plusy: "The service. Very attentive staff."
Plusy: "too short to tell."
Minusy: "Not applicable"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "You guys have. Very professional crew !!"
Minusy: "The customer service In Europe wasn’t helping out at all"
Minusy: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Plusy: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Plusy: "The rep was able to get me on Air France instead."
Minusy: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Plusy: "Good service on time arrival"
Minusy: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Plusy: "I loved the music while boarding the plane. All staff members were very nice."
Plusy: "Flight was on time ,"
Plusy: "Staff, seats (exit)"
Minusy: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Minusy: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Plusy: "Very nice crew, great entertainment options"
Minusy: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Plusy: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Minusy: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Plusy: "Staff was friendly and the flight was pleasant."
Plusy: "Boarding was efficient and quick"
Minusy: "Seats were uncomfortable."
Plusy: "Staff are pleasant and competent."
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Snow storms at Chicago Not the fault of the company But nightmare experience
The trip was very good..I loved that I received notifications all thru the trip.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
I like the first Pat of the flight - from Tpa to Frankfurt Germany. However, the flag from Germany to Tel Aviv was a complete disaster. The states were completely uncomfortable, there was no entertainment or anything to be used for entertaining, the food was horrible, and the worst part we were sitting in the airplane on the ground for over three hours waiting due to luggage issues. During that time, it was extremely hot, the plane was completely full, they didn’t offer any water or anything to help us “survive” this.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Late. Late to leave. Late to arrive. Left sitting on the tarmac. Same as the departing flight. Lufthansa is awful.
Plusy: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Minusy: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Minusy: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Minusy: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "1. NON-Organization lines for boarding passengers 2. Very rude and disrespectful communication skills of male flight attendant This flight left me with very unpleasant experience."
Plusy: "Yes, everything was great"
Minusy: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "The flight was adequate."
Minusy: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Really friendly crew"
Minusy: "No entertainment, worst food I've ever had at an airline"
Plusy: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Minusy: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Plusy: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "All. The customers was good and nice"
Plusy: "Arrived/departed on time and didn’t lose luggage"
Minusy: "Paid extra for reserved seat that was free a few years ago—a very uncomfortably cramped seat."
Plusy: "Comfortable seats"
Minusy: "The raisin muffin was very old"
Plusy: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Minusy: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Minusy: "Opóźnienie lotu"
Plusy: "It was NOT Lufthansa. It turns out it was a United flight. Fortunately they now have individual screens with individual options of what to watch like on other airlines. They did have my special meals as I ordered them. I sat next to a wonderful young couple from Finland. That made the journey interesting and pleasant."
Minusy: "I really thought I booked a flight with Lufthansa,which I far prefer than United. They do better with beverages, (Perrier, Pelegrino instead of club soda, better special meals, better model airplanes). I am going to have to figure out how to get a Vegan eal that is not spicy. When I order Hindu Vegetarian it is always too spicy. United also doesn't get it and still gives people cheese or something like potato salad obviously made with mayonaise, and some spread that is either butter or margarine on a sandwich."
Plusy: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Plusy: "Obsługa i jedzenie"
Plusy: "new clean aircraft."
Minusy: "no breakfast."
Plusy: "The flight itself was on time, the food was basic, just like drink."
Minusy: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Plusy: "The services was good and enjoy it"
Minusy: "Nothing it was all good"
Plusy: "It’s amazing. Fast and comfortable."
Plusy: "They’re very polite persons"
Minusy: "The way they treat people"