Plusy: "The entertainment was actually great. Literally everything else was terrible."
Minusy: "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."
Minusy: "It will be nice if economy class get at least a bottle of water!"
Plusy: "The crew was great."
Minusy: "The food was over priced for quality."
Plusy: "I didn’t like anything about flying with Norwegian airlines."
Minusy: "Boarding was handled poorly, flight was delays both outbound and return flights up to 3 hours each time, the food wasn’t good at all, there was no entertainment or any sort of flight info available. The seats were packed as tightly as possible. Bathroom on the flight was out of order."
Plusy: "Nothing was well done."
Minusy: "Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a"
Plusy: "The flight was very comfortable. Better than my expectations. Good entertainment. Food and drink on demand."
Minusy: "Luggage allowance is pretty strict. You have to pay extra for everything more than a seat on the plane."
Plusy: "Seating was very comfortable. Very spacious for economy."
Minusy: "No complimentary food or drink on a transatlantic flight is unacceptable. Was not told ahead of time that food had to be pre-purchased. Charging even for water is ridiculous."
Plusy: "They were organized"
Minusy: "Being told you have to pay for every meal prior to the flight and you don’t even get complimentary water, earphones or anything.... for an over 8 hr flight it was very un accommodating."
Minusy: "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"
Plusy: "The aircraft was brand new and clean."
Minusy: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Plusy: "The boarding process was smooth and started early enough to allow everyone time to get settled."
Minusy: "20 hours of flying and there was no food or even a cup of water included. It was not clear when I booked my flight that I would need to book meals in advance, or purchase at inflated prices on the plane."
Minusy: "Bad! I will defiantly fight for a refund !!!"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "Absolutely nothing..."
Minusy: "They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!"
Plusy: "Plane seemed rather new and clean. Seat assignment put my husband and I together. Liked having personal screen for entertainment, with easy to see headphone plug-in and usb charging as well."
Minusy: "No legroom, thus very cramped for an overnight flight. Wish we had been given a seat on the aisle - there were some empty ones on the flight. I ended up using one for awhile halfway thru flight because center was so cramped."
Plusy: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
Minusy: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
Plusy: "Punktualność miła obsługa. Polecam."
Plusy: "Same comments as above."
Minusy: "Same as above"
Plusy: "Food, price, and long stay in Oslo to give time to enjoy city"
Minusy: "We were staying in Oslo for 21 hours, but we thought that the checked baggage would stay at the airport. Instead it came out at baggage claim. We even asked the Norwegian staff multiple times whether we have to pick it up in Oslo; they said, 'No.' They said that it would remain at the airport. When we got back to the airport we had unnecessary stress of finding our luggage in some unclaimed baggage office. We almost missed the flight. Norwegian staff needs to be knowledgeable about how baggage is handled."
Plusy: "On time, efficient, courteous, professional and arrived early!"
Plusy: "crew was polite and airplane was clean"
Minusy: "This flight was run by Hi Fly not Norwegian. It was delayed leaving Newark and in the way back by 3hrs. There was no food served, only water if you requested it. And there was no entertainment in a 8 hr flight."
Plusy: "Nothing because they are cheap"
Minusy: "They charge you for every little thing you can think of. Very cheap company they don’t even give you water on the plane!"
Minusy: "Other passengers keeping their lights on the duration of the flight. This international flight left at 11:30pm and it would have been helpful to beat the jet lag by being able to sleep."
Plusy: "Crew were pleasant."
Minusy: "In first class: Seats were as hard as wooden benchs and seating area was minimal. Food did not meet the quality of fast food. Sound system was staticky and basically unusable. In economy: The seating area is sufficient for small children only. Nothing is provided for passenger comfort, not even water."
Plusy: "Crew smiled. Flight left and arrived on time"
Minusy: "Bathroom doors slammed and made horrible banging noise that could be heard and felt 5 aisles in each direction. This is on a 787 and not a DC 9. Imagine this sound and vibration 109 plus times on an 11 hour flight. Fresh food and several kinds of liquor sold out in first 90 minutes of takeoff what was left was chips, candy an instant soup. Bottom line: I’ll buy a more expensive ticket on a traditional carrier from now on"
Plusy: "Liked: that it didn't crash, I guess."
Minusy: "Didn't like: we had to beg for water from the staff (there and back) just because we didn't pay for a meal. We didn't even get offered snacks on either flight. One way was 13 hours and the way back was nearly a 12 hour flight. There was also no wi-fi, and even though this is a first world problem, it's 2018 and the flights were longer than some people stay awake in a whole day. That's ridiculous. Kayak is chill, but Norwegian will no longer be an option for my travels."
Minusy: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plusy: "There were TVs"
Minusy: "The process to check in in nyc was unbelievably disorganized, inefficient, and superfluous. The planes were consistently late. thw staff was rude."
Plusy: "The plane went up and came back down"
Minusy: "The plane we received was not a Norwegian plane, the food was terrible and there was limited drink service provided. Also, there was limited entertainment with most movies very old. The door for luggage was frozen shut and took over 2 hours to stop luggage with no communication. Overall a negative experience and will never fly this airline again."
Plusy: "Flight was 1 1/2 hours late leaving London. Crew was ok."
Minusy: "No good no water on over Sea flight. Cheapest airline i have ever seen. 10 kilo limit bring on board bags. Or pay $65 per item. Worst airline and experience ever and i never write these reviews"
Minusy: "THEY LOST/MISPLACED MY LUGGAGE Still haven't received my luggage for my trip. Flight was also delayed."
Plusy: "entertainment ok"
Minusy: "did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra."
Plusy: "They charge $65 for checked baggage upon checkin with no advanced warning. Not cool."
Plusy: "Value was great. Though not lie flat, seats had a good recline and were comfy."
Minusy: "There were no pillows or amenitt kits and video selection was thin but for the price, who cares?"
Minusy: "all good"
Plusy: "Flying on Norwegian Air it appears one has to go online and Pre register to receive water and a small snack. If not, flight attendants rudly pass you and when pressed to explain why you can't even get water they say, "next time register". I will but not on Norwegian Air."
Minusy: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Plusy: "We didn't even get on the plane"
Minusy: "We arrived 15 minutes late because our previous flight was delayed so they wouldn't let us on the plane. They said we lost our ticket and the next flight is next week. Now Wer on the way to cologne Germany to travel to Orlando tomorrow. We had to pay a 1000 more Euros. We don't have money and we might get fired from our job. Wer very upset and we need to speak to management. Non of this was our fault."
Plusy: "Free Wifi"
Minusy: "Full plane"
Plusy: "Every thing was on time. The crew very courtous and kind with the passengers."
Minusy: "Crew seemed young, unprofessional and inexperienced. There were two trainees and only one experienced steward. They were nice but didn't seem to know what they were doing at times. It didn't really affect my trip but just wanted to state that."
Plusy: "Low fare"
Minusy: "When you purchase their lowest fare class, EVERYTHING except water requires paying a fee (even a blanket, and they keep the cabin very cool). And, they charge a $25 penalty if you don't pay to check a bag before you check-in. Check-in at their counter is required, and they weigh your CARRY ON BAGS, WHICH ARE LIMITED TO 10KG TOTAL. (I missed this requirement when purchasing the ticket and in the pre-flight emails.) So they made me check my small roller luggage, which required standing in another long line because ONLY ONE agent could collect fees. So by the time I was done paying, I had already decided that I would NEVER AGAIN fly Norwegian Air!"
Plusy: "The airplane itself is lovely."
Minusy: "The entertainment selection. More Norwegian and Scandinavian choices would be nice."
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Lot opóźniony 3h, po raz kolejny, beż żadnego wytłumaczenia. Dno
W dobie pandemii, na lotnisku stalem godzine poniewaz wylaczone z uzytku krzesla maja zapewniac bezpieczna odleglosc. W samolocie wirus juz przeciez sie nie rozprzestrzenia. Linie lotnicze staly sie bardzo aroganckie, poprosilem zaloge czy mozemy poprzesiadac sie skoro zostaly wolne miejsca, uslyszalem ze jezeli nie wykupilem miejsca to jest to niemozliwe, a potem slysze przez intercom ze zaloga jest po to zeby sie nami opiekowac. A moze jednak, pilnowac interesu?
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Plusy: "Mało ludzi leciało dzięki temu sprawnie i szybko ale to pewnie zasługa Koronaściemy :-)"
Minusy: "Fotele i ilość miejsca."
Minusy: "Można podać wodę do picia i mały poczęstunek."
Plusy: "Crew were very professional"
Minusy: "The seats"
Minusy: "Lower the aircondition temp, it was hot in the plane during flight"
Minusy: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Plusy: "Nothing. Horrible experience overall, but what you pay is what you get."
Minusy: "Pretty much everything..."
Minusy: "boarding process felt like herding"
Minusy: "Więcej miejsca na nogi. Brak opóźnień."
Plusy: "Friendly crew"
Minusy: "Long check-in lines Seats uncomfortable"
Plusy: "Once boarding started it was very fast and flight left shortly after"
Minusy: "Seats are very uncomfortable"
Minusy: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Plusy: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Plusy: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Minusy: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Minusy: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Minusy: "Application instruction on baggage hande king and que to boarding."
Plusy: "Cena za bilet i punktualność."
Minusy: "Bardzo ciasne i niewygodne fotele. Pogoń za zyskiem ma swoje granice. Ograniczam loty w WizzAir do minimum."
Plusy: "Nie było źle Ale fakt że odprawę przeszedł nietrzeźwy Pan do którego wezwano ekipe medyczna I.lot opoznil sie o 40min"
Minusy: "Troche wiecej zwracac uwage jacy pasażerowie wchodzą na pokład A nie skupianie i polowanie na walizki.kto ma za duża i może dodatkowo zapłacić."
Plusy: "Wygodne fotele dość czysto"
Plusy: "The crew was really nice"
Minusy: "1h30 delay for no specific reason is unacceptable"
Plusy: "Start i lądowanie o czasie."
Minusy: "Okolo 140 pasazerow z priority i proba ich upchniecia do 1 transferu. Na pokladzie syf brud malaria. Samolot nie byl sprzatany po poprzednim locie. Kolejka priority bez widocznego oznaczenia i z tego powoduprzepychanie sie przez ludzi bez priority."
Minusy: "Opóźnienie o niemal 2h, obsługa średnio miła"
Plusy: "Obsługa bardzo uprzejma, pomimo zmęczenia i " długiego dnia""
Minusy: "2h opoznienia"
Minusy: "Lot był.opozniony ponad godzinę do tego jak zawsze mało sprawnie szła kolejka do samolotu!"
Minusy: "Jak zawsze lot był.opozniony!"
Minusy: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Plusy: "Podróż przebiegła niezauważalnie szybko w miłej atmosferze pod opieką profesjonalnej załogi."
Minusy: "W tym miejscu nie mam nic do dodania. To był naprawdę bardzo miły i udany lot."
Plusy: "Everything was ok"
Plusy: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Minusy: "Everything was good"
Plusy: "Good legroom and comfortable seats"
Plusy: "Odlot co do minuty, bezbłędne lądowanie. Brawa dla kapitana Polaka."
Minusy: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Plusy: "Nothing really"
Minusy: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Plusy: "There wasn't any delays, perfect landing"
Minusy: "Lot opóźniony 1.35h. Duszno. Staliśmy w kolejce do samolotu po czym.z powrotem nas cofnęli. Wody brakło a temperatura przekraczała 35st. Tragicznie!"
Plusy: "Płynny lot, dobre lądowanie. Sam lot - bez zarzutu."
Minusy: "Spóźnienie 35 minut, co sprawiło, że uciekł nam ostatni pociąg. Ale jest postęp: poprzedni lot z Luton opóźnił się o 6 godzin."
Plusy: "Plane new & in good condition"
Minusy: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Plusy: "Nice crew"
Minusy: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Perfekcyjna jakość, obsługa.
there was a delay for over 3 hours due to fog this is toatly acceptable, beacause of flight safety but since the fog was not unknown why we were boarded and than had to wait on plane without option to go back to the terminal the boarding was on foot so there was cnot supposed to be a big problem to get back and than reboard
On time, quick boarding, no issues whatsoever.
Flight was on time. But it is often with Ryanair the loud communication about offers woke me up twice. On such early fight when passengers usually want to take some rest the loud information about current offers is not very welcomed.
Plusy: "Fast process, precisely organized."
Minusy: "There is no window at 11A seat!!!"
Plusy: "Cena najbardziej mi odpowiadała oraz szybki przelot."
Minusy: "Stewardzi, którzy co chwilę przeszkadzają i namawiają do kupna nikomu niepotrzebnych rzeczy."
Minusy: "Nie było włączone ogrzewanie przez co było bardzo zimno."
Minusy: "Opóźnienie ponad 40 min."
Plusy: "Liked all!"
Minusy: "Some free water"
Plusy: "On time"
Plusy: "Dużo miejsca na nogi / ale to dodatkowo wykupione miejsce na nogi. Ma to sens przy dużym wzroście."
Minusy: "W takie upały mogli by dawać wodę za darmo."
Minusy: "Brak opóźnień w lotach"
Minusy: "Bagaż podręczny, chociaż żeby mały plecak był. Rozmieszczenie pasażerów jest co najmniej złośliwe."
Plusy: "Wygodnie i komfortowo"
Plusy: "Very nice staff"
Minusy: "Avoid walking in the rain to get to the plane."
Plusy: "Smooth trip"
Plusy: "Załoga pomogła mi znaleźć zgubioną kurtkę. Byli bardzo mili."
Minusy: "Brak miejsca na książkę/telefon przy siedzeniach np. z przodu na siedzeniu przed pasażerem."
Plusy: "Przybyliśmy na miejsce 25 minut przed czasem!!!!"
Minusy: "Nic :)"
Plusy: "We arrived at our destination"
Plusy: "Pomocna i zaangażowana załoga"
Minusy: "Wybór zdrowych i świeżych przekąsek. Wsparcie w poskramianiu bez przerwy płaczących dzieci innych pasażerów."
Plusy: "It was average"
Minusy: "The seats could have been better, and the lighting"
Plusy: "The aircraft seats were really comfortable."
Minusy: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Plusy: "Mimo to że mój poprzedni lot był spóźniony, dzięki profesjonalizmu pracowników lotniska Kraków zdołźylem na lot do Oslo - Torp"
Minusy: "Samolot niestety mimo, że przyleciał na czas, miał 30 min opóźnienia na starcie..."
Plusy: "Załoga Ok, sam lor bez zastrzeżeń."
Minusy: "Brak informacji czemu stoimy i nie odlatujemy planowo."
Plusy: "Całość podróży przebiegła bardzo sprawnie."
Minusy: "Ciagle zawracanie głowy proponowanymi przez obsługę usługami, ale wiem ze dzięki takim zabiegom linie mogą sobie pozwolić na oferowanie tak atrakcyjnych cen za loty :)"
Minusy: "Brak przydziału miejsc koło siebie przy zakupie np.2 biletów"
Plusy: "The Ariel view of Malta through Gozo and the smooth landing"
Minusy: "Crew consistently trying to sell you everything"
Plusy: "Sprawnie, bez niespodzianek, o czasie, miła załoga"
Plusy: "Easy of checking in bag and the person working the counter was extremely nice and personable. They flight crew was very pleasant. Decent leg room. More than some other airlines."
Minusy: "Dirty cabin. Being 1.5 hours delayed on a nice day. God forbid there was an actual storm lol. Why was our luggage in a completely different terminal and NO ONE told us how to get to it? Seemed like there was confusion about the gates when we landed and sat in the plane an extra 15/20 mins trying to get some one to bring over the bridge."
Plusy: "Profesjonalna i sympatyczna kontrola bezpieczeństwa na lotnisku w Balicach. W odróżnieniu od Pyrzowic jednak można kontrolować kulturalnie i w poszanowaniu prywatności."
Minusy: "Znowu prawie 90 minut opóźnienia. Obawiałem się, że nie zmieszczę się w godzinach pracy wypożyczalni samochodów w Alicante."
Minusy: "Opóźnienie lotu częste w przypadku Ryanair"
Minusy: "Wszystko. Zwlaszcza trzymanie ludzi w samolocie na pasie startowym przez 1.15h . Brak dostatecznej ilosci jedzenia i napojow na pokladzie."
Plusy: "The counter agents were helpful."
Minusy: "Very cramped seats that did not recline. Lots of overcharging for things that are free on other airlines. The cheap seat was more than offset by the numerous upcharges for other services. I'll never fly with Ryan Air again."
Plusy: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Minusy: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Plusy: "Samoloty to taki ładne maszyny :)"
Minusy: "Lot był opóźniony o ponad dwie godziny i nawet jak już wszyscy byli w samolocie, czekaliśmy już z włączonymi silnikami pół godziny. Po wylądowaniu również czekaliśmy 20 min na autobus. Łącznie lot opóźniony o 3 godziny i żadnej rekompensaty ze strony linii lotniczych."
Minusy: "Unnecessary charges,Dodgy website,Very bad reputation and seems you don’t give a toss.Your chat service does not work you spoil people ‘s joy when they use your service .It is just horrible"
Minusy: "Opóźniony lot o 1 godzinę. Brak jakiejkolwiek informacji o opóźnieniu. Brak jakichkolwiek przeprosin."
Plusy: "załoga bardzo miła"
Minusy: "przesuwanie czasu otwarcia bramki o 5, 10 min i tak w kółko przez godzinę..."
Plusy: "Wszystko było ok"
Minusy: "Lot opóźniony o ponad 2 godziny! Przez co spóźniliśmy się na kolejny. Ryanair ze swojej strony zaproponować możliwość przebukowania straconych biletów na najbliższy możliwy lot (za 15 godzin) za jedyne 124 €. Śmiech na sali. Dobrze, ze chociaż do Aten dolecieliśmy cali."
Plusy: "Quick and easy boarding as Priority boarding paid for and much improved aircraft since last time I flew with them."
Minusy: "Not a great choice of food for a 3hr plus flight but plenty of alcohol! :("