it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Minusy: "There was no food ..."
Minusy: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Minusy: "This flight often arrives late so it is difficult to get to your hotel"
Plusy: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Minusy: "We were happy with everthing"
Plusy: "The crew"
Minusy: "Boarding by rows and not like cows all at one time"
Plusy: "Crew was kind and gracious."
Minusy: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Plusy: "The crew were very friendly."
Plusy: "The crew was friendly and polite."
Minusy: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Plusy: "The space of the seat is wide. Nice chocolate."
Minusy: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Plusy: "Left on time. Quick flight."
Plusy: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Plusy: "I like the way they take care of their guests, I have 0 complaints"
Plusy: "Friendly Crew , modern and spacious aircraft B777"
Plusy: "Crew was nice."
Minusy: "TV's did not work. Food was lousy."
Plusy: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Minusy: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Plusy: "Good and fast service"
Minusy: "The size you allow for the hand baggage is insufficient"
Minusy: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Plusy: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Minusy: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Plusy: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Minusy: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Plusy: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Plusy: "Swiss is always a tad nicer than the alternatives"
Plusy: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Minusy: "It was a 11 hour flight and coach seats too small to sleep"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The food was good and the crew was nice."
Minusy: "No entertainment offered and the seats were cramped."
Minusy: "Seats too small/legroom."
Plusy: "A snack was actually served on board! With a beer if desired."
Minusy: "Change of planes at gate produced some boarding confusion."
Plusy: "EXCELLENT LEG ROOM"
Plusy: "BEST FLIGHT OF MY LIFE"
Plusy: "The crew was entertaining and pleasant. The flight was short and easy."
Plusy: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Minusy: "entertainment machine in my seat did not worked"
Plusy: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Minusy: "It was delayed a little."
Plusy: "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Minusy: "Only that WiFi is too expensive!!"
Plusy: "Enjoyed the service."
Minusy: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Plusy: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Plusy: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Minusy: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Plusy: "The ground and aircraft staff are very professional, friendly and helpful."
Minusy: "The aircraft was old, with subpar AC. We would either get freezing or hot and stuffy air. The seats were quite uncomfortable, worse than on recent trips with other airlines (Air Canada, United, Air France). Neither of our entertainment systems worked, despite the best efforts from the crew to reset them. Finally, the food was very disappointing for a European airline."
Minusy: "smooth & efficient friendly crew"
Plusy: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Minusy: "I missed a collecting flight due to weather and the airline refused to rebook my flight."
Minusy: "They lost my bag and after 24 hours, still no word on whether it's been located."
Minusy: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Plusy: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Minusy: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"
Plusy: "Aircraft was clean and spacious with ample leg room."
Minusy: "Food was mediocre. Timing of delivery could have been better balanced."
Plusy: "Good attention to detail."
Minusy: "Seat controls panels need updating. Are also dirty."
Plusy: "Great selection of movies, excellent food, friendly service."
Minusy: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Plusy: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Minusy: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Minusy: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Plusy: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Minusy: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Plusy: "The flight itself was fine."
Minusy: "The flight was delayed about an hour. Prior to that I had a 10 hour layover at the Istanbul airport. As this is busy 24 hours per day there are times that it is difficult to even find a seat to relax in let alone a spot to lay down."
Minusy: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Plusy: "Timely departure and arrival. Excellent landing. Helpful crew."
Plusy: "including new releases"
Plusy: "Friendly crew Good food Clean plane"
Minusy: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."
Plusy: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."
Plusy: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Plusy: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Plusy: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Plusy: "food, entertainment"
Minusy: "I liked everything"
Plusy: "The food on flight."
Minusy: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Plusy: "Awesome service, comfy business cabin! The Atlanta employee who managed the laptop return was one of the best employees/representative of a company I have seen. He was open, friendly and communicative keeping everyone informed of the process of laptop retrieval and was organized despite it all. I wish I got his name!"
Minusy: "Checking laptop in Istanbul was very inconvenient, and retrieving it in Atlanta took a lot of time as we had to wait at baggage for it to arrive. Not Turkish rule, but still a consideration for future flights."
Plusy: "Nothing.... except the movies"
Minusy: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Plusy: "Great comfort and speedy service of beverage and breakfast"
Minusy: "They didn't pick up the dishes fast"
Plusy: "Very good legroom"
Plusy: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Plusy: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Plusy: "Istanbul airport with shops and new food court area is excellent"
Minusy: "Newer fleet. Good service and entertainment system."
Minusy: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Plusy: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Plusy: "Seat comfortable good leg space"
Minusy: "Food quality and selection of items and taste"
Plusy: "The usual courteous service and interesting spread of appetizers."
Minusy: "I am a frequent user of Turkish Airlines and I enjoy the good service they offer BUT I have never understood why they just can't get boarding better organised. Regardless of what destination I have been going to, boarding time with Turkish is a nightmare, it is always chaotic and provisions for priority boarding for premium class passengers is a joke, often non-existent. All other services are great but this one element takes the joy out of what would otherwise be a great airline."
Plusy: "Plane was nice. Crew was very nice."
Minusy: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Minusy: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Plusy: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Minusy: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."
Plusy: "Flights attendants very nice, offered full meal if hungry"
Minusy: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Minusy: "Flight was delayed by one hour"
Minusy: "The representatives did not encourage an organized line to handle their passengers. They let people storm their office and usually helped those speaking Croatian first."
Plusy: "Everything went very smoothly. Nothing to complain about."
Minusy: "I was not unhappy with any aspect of the flight."
Plusy: "Still able to rest & crew very nice and helpful"
Plusy: "The in flight entertainment was great"
Minusy: "Boarding process was delayed and there were no updates to tell us about it. I was feeling ill and asked a crew member for water she told me she would run and get it and I saw her walking around for 45 minutes before I asked her again and it took her another 30 minutes. In that time I watched her fulfill requests for headphones and other unecessary items. We were sat directly behind a screaming baby and directly in front of 3 wildly misbehaving children for the entire 10 hr flight. The crew allowed the family behind us to sit 5 people to the 4-person row, including a 7-year old sitting on the mom's lap who kicked seats and pulled my hair over the top of the seat. I recognize that misbehaved children are not the fault of the airline but it seems like in the future grouping families with children together might be a resolution. We went 10 hours without sleep because the kids kept kicking our seats and sticking their feet through our armrests. The airline also offered zero vegetarian food options for this flight (unlike others which offered pasta). We went 10 hrs having eaten a single bread roll and a bowl of pudding. After these two flights I'll likely never fly Turkish again."
Plusy: "Pretty much everything"
Minusy: "Was late taking off"
Plusy: "Everything was excellent"
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Plusy: "They gave us a meal on a 2.5 hour flight and we were very surprised!"
Minusy: "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
Minusy: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Plusy: "The food and drinks were excellent."
Minusy: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Plusy: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Minusy: "Too many redundant and unnecessary announcements"
Plusy: "Continued the great service"
Minusy: "I would like a little more leg room"
Plusy: "Nice attendants"
Minusy: "Small plane"
Plusy: "Some employee was nice enough to help with the logistics of transferring my luggage onto an Aegean Airlines flight (which I booked on my own)."
Minusy: "I missed my flight due to delays and the staff at the turkish airlines "transfer desk" at the Istanbul airport (Ataturk) would not help me transfer/rebook/book-anew so I could take the next plane. They wanted me to go outside the passport-controlled zone, to the turkish airlines ticketing office -- but that required a visa for Turkey!"
Plusy: "The food!"
Minusy: "Gate agents attitude and unwillingness to answer simple questions."
Minusy: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Plusy: "Reliable airline."
Minusy: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Crew was thoughtful"
Minusy: "Seats were uncomfortable and the food was not worth eating"
Minusy: "Luggage did not arrive."
Plusy: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"
Plusy: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Minusy: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Super service. From gate in Frankfurt to Rome."
Minusy: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Plusy: "The airline staff was great. Everyone really helpful."
Plusy: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Minusy: "The seat and service."
Plusy: "The flight attendants were wonderful."
Minusy: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Minusy: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Plusy: "Good service."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Minusy: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "no screens"
Plusy: "Much shorter flight time."
Minusy: "My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience."
Minusy: "Seems like they want to nickel and dime you for everything now..."
Plusy: "It was overall a great flying experience."
Minusy: "One of my connections was way too short. I almost missed my flight. I had to run!"
Plusy: "Boarding was automated gates was easy."
Plusy: "Once again, the in-flight crew was excellent."
Minusy: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."
Plusy: "There's nothing much that's positive to say about this leg of our journey."
Minusy: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Plusy: "The service to clients number one. I like"
Minusy: "Opóźnienie lotu"
Plusy: "Served sandwiches even though 1.5 hour flight."
Minusy: "Slow and unorganized boarding. Crew was not outwardly friendly."
Minusy: "Lost a whole day and a half of vacation!"
Minusy: "Having to go through passport control and security a second time took too much time for the connection between flights."
Minusy: "Was delayed which caused us to miss our connecting flight"
Plusy: "Obsługa i jedzenie"
Plusy: "Nothing good to say"
Minusy: "Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!"
Minusy: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Plusy: "Efficient crew. Quick service, quick flight."
Minusy: "No negatives."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Plane was clean, crew nice and courteous."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Same as above."
Minusy: "Same as above."
Minusy: "Short flight so no entertainment provided or needed."
Minusy: "Food should be much better than this. Otherwise everything is ok."
Minusy: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Plusy: "Nothing. I will never put her tickets from From here again."
Minusy: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."
Plusy: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Minusy: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Plusy: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Minusy: "Poor selection of films on the entertainment system."
Plusy: "We could walk around as needed. No restrictions. Free wine with meals!"
Minusy: "Staff not friendly or offering of assistance."
Plusy: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Minusy: "It would be wonderful to have all seats the same as first class for a long distance flight."
Plusy: "Sits had more room then other plain"
Plusy: "Efficient boarding, friendly crew, easy flight, on time arrival"
Plusy: "This is always a pleasant airline to travel with."
Minusy: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Minusy: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Plusy: "Flight was in schedule, friendly staff"
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Plusy: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Minusy: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Plusy: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Minusy: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Minusy: "Delayed longer than the flight time"
Plusy: "Life is beautiful"
Minusy: "My fellow passenger fended off my sexual advances like a pro"
Minusy: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Minusy: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Plusy: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Minusy: "Reschedulle of my journey to next day, everything tat followed"
Plusy: "On time departure, friendly staff"
Minusy: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Minusy: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Overall reasonable flight. Nothing to write home about"
Minusy: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Plusy: "Not much"
Minusy: "Lateness and virtually no food at lunchtime"
Minusy: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plusy: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Plusy: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Minusy: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Plusy: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Minusy: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Minusy: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Minusy: "Flight was delayed"
Plusy: "On time, smooth takeoff and landing, friendly staff and crew"
Minusy: "Everything was fine, even the legroom"
Minusy: "Comparing with LOTPolish everything wasmore than better"
Minusy: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Plusy: "Nice crew"
Minusy: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Plusy: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Plusy: "The female attendants were nice."
Minusy: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Plusy: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Minusy: "nothing in particular"
Plusy: "Boarding was efficient and quick"
Minusy: "Seats were uncomfortable."
Plusy: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Plusy: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Minusy: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Plusy: "Attentive flight attendants"
Plusy: "Flight was cancelled. Had to wait in the airport with kids."
Plusy: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Minusy: "There was nothing I didn't like"
Plusy: "Not much...."
Minusy: "The ticket indicated the wrog gate 21 instead of 31."
Minusy: "The touch screen did not work properly"
Plusy: "I liked how generous they were with food and drinks"
Minusy: "Free WiFi could have made the flight a lot better"
Minusy: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Minusy: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plusy: "Klm's consistantly high standards in everything they do."
Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plusy: "The flight crew was so friendly and the food was really good."
Minusy: "They left my bag off the plane. Ridiculous."
Plusy: "Good for both."
Minusy: "Bigger seats."
Plusy: "Crew was ok."
Minusy: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Minusy: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Minusy: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Minusy: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plusy: "The crew was amazing and the food was great."
Minusy: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plusy: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plusy: "The service"
Minusy: "The food."
Plusy: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Minusy: "tough to sit on a plane for 9.5 hours"
Minusy: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plusy: "Everything is alright"
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Minusy: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plusy: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plusy: "Staff very pleasant"
Minusy: "Evening snack was not the greatest breakfast was pretty food"
Plusy: "The crew was efficient. Flight left on time. Food and wine served."
Minusy: "No entertainment."
Plusy: "Easy to board and easy flight."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Professional crew. Good boarding."
Minusy: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Minusy: "The movie selection did not seem extremely varied."
Minusy: "Customer service"
Plusy: "Sound was broken on my TV set!"
Minusy: "Called stewardess twice to assist. No response!"
Minusy: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plusy: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Plusy: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Minusy: "there was no lounge close to our departure gate"
Plusy: "Cabin crew were very professional."
Minusy: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plusy: "Food was just fine, movie selection very good"
Minusy: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plusy: "Booked extra room seat which gave me good room for seating"
Plusy: "Bording was good and general flight ok"
Minusy: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Minusy: "Flight was delayed due to weather in Amsterdam area"
Plusy: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Minusy: "The food was okay, not that great."
Plusy: "Short-hop flight, fit for purpose."
Minusy: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"