The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Plusy: "Best in the world, as always."
Minusy: "A comfort kit on a ultra long haul flight goes a long way"
Plusy: "The service was excellent"
Plusy: "Nothing special."
Minusy: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Plusy: "The crew professional and friendly"
Minusy: "The food was rather bland and did not live up to my expectations"
Minusy: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Minusy: "5 crying babies on a red eye. Don’t know if that can be prevented."
Plusy: "Crew amazing. Seat super comfortable"
Plusy: "Foods. Drinks. Entertainment."
Minusy: "Nothing. Everything’s so perfect!"
Plusy: "Extra touches and super pleasant and courteous staff."
Minusy: "I liked everything"
Plusy: "Service was great on both sectors"
Minusy: "Premium economy seat is still not comfortable enough in comparison with economy."
Plusy: "Friendly staff Good customer service"
Minusy: "There was nothing i dislike"
Plusy: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Plusy: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Plusy: "Espresso coffee, champagne, crew, headphones"
Plusy: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Minusy: "Reclining seats tend to make me caustaphonic with the limited space"
Plusy: "Entertainment system"
Minusy: "Uncomfortable seats with no space, arrival at last gate"
Minusy: "Inflight entertainment wasn't as extensive as in previous years."
Plusy: "wide seats. great service. on time."
Minusy: "food was not as good as one would expect."
Plusy: "Modern aircraft , nice crew"
Plusy: "Excellent service. Good food. Very attentive and responsive flight crew."
Minusy: "Space was too tight"
Plusy: "food. schedule was on time"
Minusy: "The cabin was quite warm"
Minusy: "too long a flight 17 hours from SFO to Singapore"
Plusy: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Minusy: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Plusy: "New movies! Yes!"
Minusy: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Plusy: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Minusy: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Plusy: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Plusy: "Crew was very friendly and good service."
Minusy: "Crew could have asked the passengers whether they need snacks in between."
Plusy: "Upgraded to biz class, which was fantastic"
Plusy: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Plusy: "Singapore service is always outstanding"
Minusy: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Plusy: "Entertainment was awesome. Boarding was fast."
Minusy: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Plusy: "crews are energetic and warm welcoming passengers."
Minusy: "aircon temperature is too hot for seat 50H area."
Plusy: "Almost everything"
Minusy: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Minusy: "Seats are tight and hard"
Minusy: "cramped seats freezing cold"
Minusy: "cramped uncomfortable seats freezing cold in the plane"
Plusy: "The SIA crew is the most gentle and careful I have ever encountered."
Minusy: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Plusy: "Courteous, Professional Crew. Amazing Service."
Plusy: "the service on the flight was the best I can ever recall having."
Plusy: "got us there, efficient and effective crew."
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Plusy: "As always crew magnificent"
Plusy: "Wifi !!!!"
Minusy: "Bigger seats"
Plusy: "Tripulación muy atenta"
Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."
Plusy: "The A330, despite being an old plane, had really good recline."
Minusy: "The entertainment was very outdated."
Plusy: "Too crowded"
Minusy: "One more staff will be better"
Plusy: "The service as usual on Qatar is excellent"
Minusy: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Plusy: "All crews are helpful especially to parents traveling with young kid."
Minusy: "More variety of food would be great"
Plusy: "Good Service.Efficient"
Minusy: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plusy: "The Crew was amazing. The Seat were the best Selling point fort business class"
Minusy: "More space for the arm rest ans legs space"
Minusy: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Plusy: "Good service/Crew food quality and choice good."
Minusy: "Need more choice of British TV Programmes rather than American"
Plusy: "Good entertainment."
Minusy: "Very cramped seating."
Plusy: "Plane was very empty so it allowed us to spread out."
Minusy: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Plusy: "Went out of their way to be helpful"
Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Plusy: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Minusy: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Plusy: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Plusy: "Crew were good, food was decent"
Minusy: "Equipment/electronics was a bit dated."
Plusy: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Plusy: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Minusy: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plusy: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Minusy: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Plusy: "Individual service, happy and natural looking crew, comfort and company aim."
Plusy: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plusy: "everything went smoothly, no delays, boarding was easy and quick"
Plusy: "All around great airline. Comfortable for super long flights and completely accommodating."
Plusy: "Films Service"
Minusy: "Not enough films"
Plusy: "Heavenly for an airplane ride!"
Plusy: "see above"
Minusy: "see above"
Minusy: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plusy: "Good, drinks, service and entertainment system."
Plusy: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Minusy: "We have no complaints."
Plusy: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Plusy: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Plusy: "Loved the food and entertainment."
Minusy: "Not enough leg room and space between the chair in front."
Plusy: "Stopover in Doha fun. The people are so friendly."
Minusy: "Crew nice alway take care customer"
Plusy: "The flight attendants was nicer on this flight then the US to Doha flight"
Minusy: "Seats were not comfortable"
Plusy: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plusy: "Comfortable seat and good service"
Plusy: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Minusy: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Plusy: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Plusy: "Nice and spacious aircraft."
Minusy: "Some confusion on Hindu meal and vegetarian meals."
Plusy: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Plusy: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Minusy: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fantastyczny lot z busiess class
I don't like the food . The trip from Amman to Dubai the service are very slow
Plusy: "amazing and the airport is awesome"
Minusy: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Plusy: "Double seat on economy class upper deck"
Plusy: "Crew was kind, attentive, funny, and engaging. The best."
Minusy: "A warning about landing in Dubai, and being put on a bus to the terminal"
Plusy: "Crew was ok Food was good Seats were comfortable"
Minusy: "Overall was good and we definitely travel again"
Minusy: "There is nothing to improve. I wish other airlines can learn from them."
Plusy: "I had the whole row. Food pretty good for economy. Good movies"
Minusy: "Aircraft was very old"
Minusy: "Jedzenie w wersji wegetariańskiej wyglądało i smakowało jak g... Na 6h lot wliczone w cenę picie to sok jabłkowy o pojemności...120ml. Nie wiem sam, czy to żałosne czy okrutne. Chamowat obsługa, nie zwracają uwagi na potrzeby pasażerów, lecz jedynie na to, żeby coś im sprzedać, coś wcisnąć."
Plusy: "Aircraft staff. Helpful, nice."
Minusy: "Very long line to check-in."
Plusy: "Good leg room, comfortable"
Minusy: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Plusy: "Comfort and food, good seats but extra cost."
Minusy: "Bad value Internet in this day and age."
Minusy: "Ahmedabad is the worst of Indian international airports. Emirates can't manage that zoo."
Plusy: "Crew were helpful & friendly."
Minusy: "No vegetarian food."
Plusy: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
Minusy: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
Plusy: "Tv and kids movies , crew were nice"
Minusy: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Plusy: "The seats with enough legs room"
Minusy: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Plusy: "Clean plane, decent food, good drinks"
Minusy: "Usual chaos on DMM check in counters. U stay in the queue, once you at the counter they say that is wrong queue"
Plusy: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Minusy: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
Plusy: "Crew were excellent , very pleasant and helpful"
Minusy: "Food was horrible , not much options for vegans"
Plusy: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Minusy: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Plusy: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Plusy: "Awesome plane, lovely cabin crew, overall went above and beyond to make it as best a flight they could for us! I will definitely fly (and prioritise) emirates as a preferred airline from now on."
Plusy: "Everyone was nice and attentive nice meals"
Plusy: "I liked the food and entertainment only."
Minusy: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Plusy: "Service and entertainment options made the 13 hour flight go very smoothly. Emirates crew is the best, always smiling and helpful."
Plusy: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Minusy: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Plusy: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Plusy: "Nothing at all"
Minusy: "Flighet delay"
Plusy: "Friendly staff, great selection of entertainment!"
Minusy: "There was nothing to not like"
Plusy: "The entertainment options were great! And, they have free wine with meals."
Minusy: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Plusy: "Friendly, accommodating, and professional service!"
Plusy: "Crew and food are great."
Minusy: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Plusy: "Efficient, clean, friendly"
Minusy: "None comes to mind"
Plusy: "Everything was great. I didn't want to get off the plane."
Plusy: "I was expecting something similar to last year. Unfortunately, my screen did not work and when I switched seats the seat would not recline properly. On the flight back from DXB-MCO they ran out of lamb only had chicken."
Minusy: "Please see above"
Plusy: "Tak jak wyżej;)"
Plusy: "Tak jak wyżej.."
Plusy: "Flight leg space and inflight crew are good"
Minusy: "Emirates Check in Person at Orlando International Airport is Rude and RACIST"
Plusy: "Emirates crew have been amazing in every point of our journey!"
Plusy: "The flight was empty and the luxury to choose your open row of seats"
Minusy: "Wifi za gotówkę. Ten pomysł jest najgorszym tych linii."
Minusy: "Wifi za gotówkę to jakaś pomyłka."
On time, stuff was professional and polite, good food. Thank you
Zagubiony bagaż bez informacji
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
I'm flew Swiss for the first time and like it
Plusy: "The crew was very professional and courteous."
Plusy: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Minusy: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Plusy: "comfortable seating, friendly helpful crew, good food"
Minusy: "sometimes too cold sometimes too warm"
Plusy: "Crew was top"
Minusy: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Plusy: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minusy: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Minusy: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Minusy: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Plusy: "Crew was attentive and overall I enjoyed the flight"
Minusy: "Food could have been better"
Plusy: "Crew was lovely! Friendly and happy. Well organized and responsive."
Minusy: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Plusy: "I like the service, the crew and the overall experience of flying Swiss."
Minusy: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Plusy: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minusy: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plusy: "The situation so comfort"
Minusy: "The limited wifi connection"
Plusy: "The crew , comfort"
Minusy: "The long delay on take off (4 hours +) in Zurich"
Plusy: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minusy: "I travel a least 5 times a year and Kayak is always my option."
Plusy: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Minusy: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Plusy: "Everyone was so nice!"
Minusy: "There was nothing I didn’t like."
Plusy: "Attendants were very courteous"
Minusy: "Very little leg room Seats were quite uncomfortable"
Minusy: "Flight was 30 minutes late which made our connection very tight."
Plusy: "Food and crew were great."
Minusy: "Economy is tight."
Minusy: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Plusy: "Great service; Very comfortable lie flat beds with lots of leg room"
Plusy: "Courteous Service and excellent hospitality"
Plusy: "It was a great flight. Even the food wad good, especially the snacks!"
Plusy: "Everything. They are in their own class."
Plusy: "On time, good service, nice crew"
Minusy: "Tight space for legs when chair is in flat setting"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "A snack was actually served on board! With a beer if desired."
Minusy: "Change of planes at gate produced some boarding confusion."
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "Boarding was on time."
Minusy: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Plusy: "Crew members are very professional and services are good."
Minusy: "Very few selections of movies Seat are congested"
Plusy: "Best airline I have ever flown"
Plusy: "Professional polite crew."
Minusy: "Seats too SMALL Food not eatable"
Plusy: "Overall very pleased with the airline"
Minusy: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Plusy: "Crew handled it well"
Plusy: "Friendly staff"
Minusy: "This aircraft should be retired long time ago"
Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"
Plusy: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Minusy: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Plusy: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Minusy: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."
Plusy: "The service , the hospitality and kindness"
Plusy: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Minusy: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Plusy: "Great flight crew, on time performance"
Minusy: "Seats could be more comfortable"
Plusy: "Very friendly staff, a wide variety of entertainment options."
Minusy: "I'm a pretty small person (5'4 and 110 pounds) and it was very hard for me to get comfortable. Not that you'd expect much out of an economy class seat."
Plusy: "Agbundance of newspapers and magazines and great variety of entertainment"
Minusy: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Worst airline ever. Missed connecting flight because of Turkish Air ineptitude and my children were stranded in Istanbul airport for 12 hours. In order to access the hotel that Turkish Air provided, they had to each buy a 50E visa to leave the airport. The hotel was an hour away. There was no food and no drink available. Customer service was incredibly rude and unprofessional throughout. Never ever ever again.
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
I don’ feel that I was flying in a top rated airline . Yes top In price $$$, quality of service very poor
Turkish Airline is absolutely terrible!
Boarding was long and drawn out multiple security checks long lines no priority for business class. Seats were hard and food was mediocre at best. Remote controller was not working and attendant suggested that I deal with it instead of moving me to one of several seats empty in the cabin. Attendants barely spoke English as well which is not acceptable for international flights. Will stick to Qatar Airways from now on.
Minusy: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."
Plusy: "Amazing crew. Great food"
Plusy: "Service, food, comfort, entertainment."
Plusy: "Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded."
Minusy: "Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)"
Minusy: "1 hour delay due to weather"
Plusy: "The crew was amazing and service was very professional."
Minusy: "Lower prices!"
Plusy: "Helpful crew, good food, smooth flight."
Plusy: "Service food timely departure"
Minusy: "Nothing to dislike"
Plusy: "Absolutely everything. Food and hot towels!!! Changing reservations after missed flight very easy."
Plusy: "Again the service was amazing and great food in a 2 hr flight"
Plusy: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Minusy: "It took a long time for them to collect our food trays."
Minusy: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Plusy: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Minusy: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Minusy: "I like everything"
Plusy: "Worst flight"
Minusy: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Plusy: "Everything else"
Minusy: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Minusy: "I was happy with everything"
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Minusy: "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Plusy: "Every thing about it the food and what you supply for each customers ✅"
Minusy: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Plusy: "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"
Minusy: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
Minusy: "It was not comfortable at all No space the cherries no nice"
Plusy: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Minusy: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Plusy: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Plusy: "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
Minusy: "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
Plusy: "I like the good service and the food"
Minusy: "Leg room"
Plusy: "the crew was nice"
Minusy: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Plusy: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Minusy: "Seat was broken. Did not recline. Boarding was a Zoo"
Plusy: "The age of the plane and the crew."
Minusy: "Pre boarding took longer than what it should be"
Plusy: "It was punctual, comfortable, entertaining food and environment, and informative. I am an old civil aviation manager and I used many airlines. This trip is distinguished."
Plusy: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Minusy: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Plusy: "Economy class seats were comfortable and had more recline than most airlines."
Minusy: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."
Minusy: "food horrible, lost my luggage"
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Minusy: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
Plusy: "great service, on time, good food and entertainment. Long haul flights are never fun but this was comfortable and pleasant"
Plusy: "The food!"
Minusy: "We did a preselection for seating at the airline office at the Kempinski in Djibuti for our return flight back to US. Only to find that when boarding on both flights we had been re-assigned and not seated together. We were able to be seated together after boarding was completed."