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Plusy: The crew.

Minusy: The time between flights.

Minusy: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Minusy: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Plusy: Fast boarding

Minusy: Slow in refuelling, got us delayed for 40-

Plusy: Comfort

Minusy: Internet

Plusy: Crew good and seat OK but not exceptional for business class

Minusy: Food was average - main course could have been better. Range of movies ok but not great

Plusy: Yes

Minusy: Nothing. Flight was amazing

Plusy: Flight was on time.

Minusy: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Minusy: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Minusy: Klm is the best, even on a 40min they served small breakfast.

Plusy: Klm's consistantly high standards in everything they do.

Minusy: Nothing

Minusy: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Plusy: Decent price for economy comfort seat, 4A.

Minusy: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Plusy: Services is good .

Minusy: Food can be better

Plusy: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Minusy: I flew economy and all was good and appropriate to the level.

Minusy: Bigger seats the new ones are way to narrow

Plusy: Good entertainment options

Minusy: More beverage services

Plusy: Lights on ceiling, good movie selection, meals

Minusy: Needed a lot more water service to stay hydrated

Minusy: Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!

Minusy: While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming.