Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Would be nice if the only choice for vegetarians wasn't pasta!
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
Plusy: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Minusy: "There was no food ..."
Plusy: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Minusy: "The seats are small with very little leg room"
Minusy: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Plusy: "Crew was very accommodating."
Minusy: "Flight was overbooked which caused an hour delay."
Minusy: "The connection time was too long"
Minusy: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"
Plusy: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Minusy: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Plusy: "Very attentive staff, good food and drinks."
Minusy: "We paid for upgraded seats that were still very tight."
Plusy: "Great food, snacks, and entertainment."
Plusy: "On time. Friendly employees. No issues at all."
Plusy: "The food."
Minusy: "They didn't offer hot drinks like coffee/tea."
Plusy: "The seats in exit row were large enough for me to straighten my legs"
Minusy: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Plusy: "I was rerouted to another country so that I could still make it to Greece on the same day."
Minusy: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Plusy: "Service was minimal but sufficient, Food was good"
Minusy: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Minusy: "The flight was delayed by 85 minutes from Newark to Zurich"
Plusy: "Food and movies"
Minusy: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Plusy: "Friendly Staff"
Minusy: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Plusy: "Leg room"
Minusy: "No entertainment"
Plusy: "Fast journey despite a short delay it arrived on time."
Minusy: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Plusy: "Nice sandwich and chocolate."
Plusy: "Very attentive to children at boarding and in-flight."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "EXCELLENT LEG ROOM"
Minusy: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Plusy: "Food and service were good"
Minusy: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"
Plusy: "My upgrade to first class. Service she good is good considering short flights"
Minusy: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Plusy: "Attention to details from flight attendants"
Minusy: "The food was not to my liking except for the crackers, ice cream and water!!"
Plusy: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Plusy: "A swiss machine..."
Minusy: "the smell someone left in the bathroom before me."
Plusy: "On time"
Minusy: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Plusy: "crew was friendly, little snack was delicious"
Minusy: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Plusy: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Minusy: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Plusy: "Super nice and skilled staff, everyone was great to interact with."
Minusy: "Not a thing."
Plusy: "Good product, excellent food, great and attentive service"
Minusy: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Plusy: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Minusy: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."
Plusy: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Plusy: "It was a very short flight. Thankfully very short."
Minusy: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Minusy: "My flight was pleasant"
Plusy: "Everything is excellent"
Minusy: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Plusy: "I enjoyed the service provided once we boarded the plane."
Minusy: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple children.
Minusy: "No WiFi despite paying. No Kosher food despite ordering."
Plusy: "Fantastic crew!"
Minusy: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."
Plusy: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Minusy: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Minusy: "Confortable seats"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Crew was super professional and friendly !"
Minusy: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Plusy: "Seat super comfortable!"
Minusy: "Food service could've been better"
Plusy: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Minusy: "Not much to say."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Friendly and cheerful crew. Very generous with the drinks."
Minusy: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Guy beside me was always sitting to his friends."
Plusy: "Good leg room in aircraft and comfortable seating."
Minusy: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Plusy: "The entertainment selection was diverse."
Minusy: "Seats in economy were too cramped."
Plusy: "Short flight but staff very attentive, food good."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Plusy: "Online check in, easy to board. Flight was on time."
Minusy: "I wish there was a vegan option for the food/snack onboard."
Plusy: "Same as above same as a bove"
Minusy: "Same as above"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Minusy: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Plusy: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Minusy: "I have no flight to connect to."
Minusy: "Opóźnienie lotu"
Plusy: "Everything except that cookie!"
Minusy: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Plusy: "Obsługa i jedzenie"
Plusy: "The staff was friendly, the seats were comfortable, and the price was perfect."
Minusy: "The breakfast was terrible and the dinner was barely better."
Plusy: "The crew was nice and polite."
Minusy: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plusy: "Food is provided"
Minusy: "Delayed 6 hours on the plane"
Plusy: "Great service as always"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Flew business class. Service and food were excellent!"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Same as above"
Minusy: "More movie choices. The food choices this time we're not as good."
Plusy: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Minusy: "No complaints"
Plusy: "The crew was attentive and everything went smoothly. I was able to change my seat."
Plusy: "Updates form Kayak were much better than any info from Lufthansa"
Minusy: "Overbooked. Offering € 250 to stay. Serious delay"
Plusy: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Minusy: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Minusy: "The food was not good."
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Plusy: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Minusy: "Movies available weren't to my taste, which isn't of great importance anyway."
Plusy: "Although economy, it was pleasant and okay"
Minusy: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Plusy: "Overall Austrian was fine. Smaller plane and people were professional."
Minusy: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Plusy: "Nice crew"
Minusy: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Minusy: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Plusy: "Service was very good"
Plusy: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Minusy: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Minusy: "Boarding crew was nasty will never fly with you guys again"
Plusy: "Flight time was quite good"
Minusy: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Plusy: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Minusy: "The food. It was okay."
Minusy: "The crew dropped the bottle to the head of my son."
Minusy: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Plusy: "I like the food and servise"
Minusy: "small seats,no LCD for each one,food nor so good."
Plusy: "Not much."
Minusy: "Baggage fees and unclear policy during booking with Kayak."
Minusy: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Plusy: "Landing was a disaster"
Plusy: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Minusy: "We are late only 25 min (50% of flight - 50 min)"
Minusy: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plusy: "On time"
Minusy: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Plusy: "continium of previous service provided"
Plusy: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Minusy: "Poor announcements"
Minusy: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Plusy: "Timing flight people working very nice and hospitality"
Plusy: "The service was superb!"
Minusy: "The flight was too short."
Minusy: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Plusy: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Minusy: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Minusy: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Smooth strait flight, friendly polite crew"
Plusy: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Plusy: "The flight was very smooth"
Minusy: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Minusy: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Plusy: "see above"
Minusy: "see above"
Plusy: "Good food, lots of movies, flight attendants friendly"
Minusy: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Plusy: "Plenty of food and drinks, pleasant crew"
Plusy: "Great staff, friendly and helpful."
Minusy: "economy class eats sold as business class !!! very poor and cheap strategy --"
Plusy: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Minusy: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Plusy: "that everything was in order - alles in ordnung, without much fuss."
Minusy: "the passenegers - too much farting"
Minusy: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Minusy: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Plusy: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Minusy: "There weren't a single blanket on the whole flight"
Minusy: "I had no notification about luggage fee in airport upon registration."
Plusy: "Lovely crew, very helpful"
Minusy: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Plusy: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Minusy: "Not happy to pay extra money for my case"
Minusy: "Nothing special"
Minusy: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plusy: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plusy: "Good flight, arriving well on time."
Plusy: "Interior of the plane was clean. Smooth landing."
Minusy: "Pilot did not avoid turbulence"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Minusy: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Plusy: "Arrived Early!"
Minusy: "Left Late :-)"
Plusy: "Overall everything was ok."
Minusy: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plusy: "Fabulous trip with friendly, helpful staff"
Plusy: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Minusy: "Flight departing late."
Plusy: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plusy: "Good information and helpfil boarding."
Minusy: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Plusy: "Booked extra room seat which gave me good room for seating"
Plusy: "The aircraft was clean"
Minusy: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plusy: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Minusy: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Minusy: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plusy: "Comfortable seats. Warm plane with happy staff."
Minusy: "Maybe a second sandwich option for food, not everyone likes cheese."
Plusy: "Very friendly crew"
Plusy: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Minusy: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Plusy: "Helpful and smiling cabin crew."
Plusy: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Minusy: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Plusy: "In flight food was enjoyable"
Plusy: "The food and the punctuality"
Minusy: "The technology in interteiment is not touch screen"
Plusy: "Everything. A truly faultless experience!"
Minusy: "Dutch sub titels would be nice."
Minusy: "I don’t like the limited choice of drinks on these short KLM flights."
Plusy: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Minusy: "Flight was delayed due to weather in Amsterdam area"
Plusy: "Service provided by the staff"
Minusy: "The navigation of the entertainment system is not very friendly"
Plusy: "The supplied pack of toothpaste/toothbrush"
Plusy: "Short-hop flight, fit for purpose."
Plusy: "Cabin crew very pleasant"
Minusy: "Lost our bags, little sympathy from staff"
Plusy: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Minusy: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Minusy: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plusy: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
We were 3 minutes late to the gate, along with at least a dozen other people trying to make this connection, but the flight did not wait for us. Awful. We were only late because there was only one person at the security checkpoint, and they checked every bag and every person one by one.
Passengers boarded and then sat for well over an hour with occasional messages from crew that airport was still loading luggage. If airline/airport was serious about COVID they could have let us stay an hour in the terminal. First international flight I've had where passengers were charge for wine, beer, and even water.
Wifi connection could be better
Minusy: "Helpful flight attendant, kind check in attendant"
Plusy: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."
Plusy: "Check in was so easy."
Plusy: "Nothing, could not even board due to confusion over flights."
Minusy: "SAS couldn’t even help us when our flight was cancelled."
Minusy: "More free meal choices"
Minusy: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Plusy: "All good."
Minusy: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Plusy: "Efficient friendly service."
Minusy: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Plusy: "Didn't seem to take long. Crew was friendly. Landing was great."
Minusy: "I assumed we got a meal, but perhaps I'm mistaken there."
Plusy: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Minusy: "Limited selection of food, snacks, and drinks Limited selection of movies"
Minusy: "Flight delayed and we sat on tarmac for 2 hours"
Minusy: "The flight good bit it’s always crappy when you loose your luggage"
Plusy: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Minusy: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Plusy: "Flight attendants"
Minusy: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Plusy: "On time, great customer service and great food."
Plusy: "Boarding was smooth, luggage came out quickly."
Minusy: "No entertainment, only coffee and tea served."
Minusy: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Minusy: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Plusy: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Minusy: "There was no snack served."
Plusy: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Minusy: "Chairs were narrow and not so comfy."
Minusy: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Plusy: "I liked that we landed."
Minusy: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Minusy: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."
Plusy: "Everything was on time!"
Minusy: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Plusy: "Entertainment variety"
Minusy: "You had to pay for drinks"
Minusy: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Plusy: "Flight was on-time, fast, efficient boarding, on-time arrival."
Minusy: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Plusy: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Minusy: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Plusy: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Plusy: "The extra leg room I paid for."
Minusy: "The cost to change my flight"
Plusy: "Leg space was nice for someone who is tall. The crew members were nice."
Minusy: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Plusy: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Minusy: "Crew unfriendly"
Plusy: "It flew"
Minusy: "The effort put in to work with change of plans"
Plusy: "The entertainment module is great!"
Plusy: "The seats were comfy"
Minusy: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Minusy: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"
Plusy: "Good, comfortable plane and friendly crew."
Minusy: "The food was mediocre."
Plusy: "New seats and entertainment consoles. Smooth flight."
Minusy: "The food!"
Plusy: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Minusy: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."