Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Plusy: "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Minusy: "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Minusy: "Flight was 90 minutes late."
Plusy: "The crew was very professional and courteous."
Minusy: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Plusy: "Crew was nice"
Minusy: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Plusy: "friendly and helpful crew"
Minusy: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Minusy: "Boarding time needs to be longer. Also, too little time between connecting flights."
Minusy: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Plusy: "Left on time"
Minusy: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Plusy: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Plusy: "Not applicable"
Minusy: "See above."
Minusy: "Seats are very cramped"
Plusy: "Flight staff was attentive and professional."
Minusy: "The food was mediocre."
Plusy: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Minusy: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Plusy: "Captain kept us informed regarding takeoff"
Minusy: "Sitting too long"
Plusy: "always enjoying my swiss flights. Thanks guys good job"
Plusy: "It was a great flight. Even the food wad good, especially the snacks!"
Plusy: "Everything. They are in their own class."
Plusy: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Got bumped to business class."
Minusy: "What's not to like about that?"
Minusy: "Leg room."
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plusy: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Plusy: "Quick flight, good service"
Minusy: "Old airplane crappy entertainment system"
Plusy: "Crew, food...."
Minusy: "As I said before..."
Plusy: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Minusy: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Plusy: "everything, the crew, the journey, the food and the entertainment as well"
Plusy: "Friendly staff"
Minusy: "This aircraft should be retired long time ago"
Plusy: "Plane was nice, lots of movies to watch, free wine"
Minusy: "Seats to close together, crew a little snooty"
Plusy: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Minusy: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Plusy: "Very little"
Minusy: "I paid extra for seat selections and then they did not give me those seats."
Plusy: "A very short flight."
Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"
Plusy: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Plusy: "Good service from attendants."
Minusy: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."
Plusy: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"
Plusy: "Great flight crew, on time performance"
Minusy: "Seats could be more comfortable"
Plusy: "Polite crew"
Minusy: "The service and food was excellent. There is no question about dislike"
Plusy: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."
Plusy: "Good entertainment"
Minusy: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Plusy: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."
Plusy: "The snacks were very nice on board. Also, the crew was very patient and helpful!"
Turkish Airline is absolutely terrible!
Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
Minusy: "Everything was great, service was awesome! Thanks to everyone!"
Plusy: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Minusy: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Plusy: "Comfortable seats and good entertainment, nice food"
Minusy: "Cabin crew were not friendly, and were resistant for any special requests"
Plusy: "Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient."
Minusy: "When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes."
Plusy: "Nothing was good"
Minusy: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Minusy: "Seats are uncomfortable, not enough leg room."
Minusy: "Need More premier economy seats"
Plusy: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."
Minusy: "Plane delayed Missed connection"
Plusy: "Entertainment and crew were helpful"
Minusy: "Food messed with my stomach."
Plusy: "Everything went well"
Minusy: "One of my luggage is still missing"
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Plusy: "The food was ok."
Minusy: "I lost my suitcase or had it stolen!"
Minusy: "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
Minusy: "I like everything"
Plusy: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Plusy: "Will never use kayak again"
Minusy: "I was happy with everything"
Minusy: "The worst attitude. Travelled with baby and gave us seats separated and no basinet. Said don't care"
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Plusy: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Minusy: "No complaints."
Plusy: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Minusy: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Plusy: "great customer service!!!"
Minusy: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Minusy: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Plusy: "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
Minusy: "Everything was truly great except for some passengers who felt they could stand in the aisles (and anywhere else they wanted) and lean over people while they were eating as their meals with religious dietary restrictions had already been served. I feel the flight crew could have handled them a little better. Still thought the rest of the service was fantastic."
Plusy: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Minusy: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Minusy: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."
Plusy: "The crew members were all very helpful and went out of their way to make sure that everyone on board was attended to. The food was great too!"
Minusy: "Our flight left an hour behind schedule after a bit stressful of a boarding process."
Plusy: "I just wanted to take a moment to thank you guys for the affordable luxury that your airline brings to the everyday traveler. Your food is delectable and your service unmatched."
Plusy: "Reasonable good food by airline standard. Good entertainment options."
Minusy: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Minusy: "The gril in LAX she's not comfortable with customers the rest good My logged didn't arrived to Amman I received one and I miss one TAG number TK633655."
Plusy: "love how nice the crew is, and how they treat everyone with courtesy, and security conscience also"
Minusy: "I find the a b c d to board very difficult, sometimes you get a and sometimes you get d, and if you get c or d is a big mess, as mayority of passengers are there, I don t find it very organized and nobody in line seems to be happy with boarding, everything else excellent"
Minusy: "My flight was cancelled"
Plusy: "The crew and their service was great, and there were lots of choices for entertainment."
Minusy: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Plusy: "Overall enjoyable"
Minusy: "It would be nice if they spoke English better"
Plusy: "Food was excellent. Service was awesome."
Minusy: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Plusy: "Same as above"
Minusy: "Boarding mess at Istanbul"
Plusy: "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Plusy: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Minusy: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Plusy: "Courteous staff, good food, good entertainment options for the kids, clean bathrooms."
Minusy: "Headphones are horrible (bring your own noise cancelling ones). There was a large family of over 30 people who made the flight into a circus. They were loud, rowdy, sick (everyone - from infants to the elderly in the group were hacking and coughing), spilled their drinks, were rude to the staff and kept congregating in the middle of the aisles. There has to be a law against such behavior."
Plusy: "I liked that a crew member was on the plane to help passengers put their roller bags into the overhead compartments. The serving crew was very friendly.and helpful. The dinner meal was one of the best that I've had on an airline in economy."
Minusy: "See above."
Plusy: "Leg room was great"
Plusy: "The crew members were so sweet."
Minusy: "Flight was late. I missed my connection."
Plusy: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Minusy: "Movies available weren't to my taste, which isn't of great importance anyway."
Plusy: "One hour delay after boarding due to loosing our “slot”"
Minusy: "Food should be much better than this. Otherwise everything is ok."
Plusy: "The crew"
Plusy: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Minusy: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Plusy: "Food and workers were great"
Minusy: "Overhead space on plane was very limited."
Plusy: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Minusy: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Plusy: "The boarding process was short and quick. Entertainment choices were excellent."
Minusy: "I was hoping for a more traditional Austrian meal but the food was just fine."
Minusy: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight."
Plusy: "Excellent flight Excellent food"
Plusy: "Flight on time"
Minusy: "nothing I can think of"
Plusy: "I liked that the plane eventually came..."
Minusy: "That the plane was an hour late..."
Minusy: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Minusy: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."
Minusy: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Plusy: "Vino in Plastic cups from 1L"
Minusy: "Could Food"
Plusy: "thanks for the trip. all the way was fast and comfortable)"
Plusy: "The service. Very attentive staff."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Nice flight freindly staff"
Minusy: "Not comfertable chairs"
Plusy: "Wonderful flight attendant. (I think his name was Stephen?)"
Minusy: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Minusy: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Plusy: "Smooth strait flight, friendly polite crew"
Plusy: "proff handeling of sick person !Othervise quiet and nise trawel!"
Minusy: "The vegetarian meal was OK"
Minusy: "The seats were uncomfortable."
Minusy: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plusy: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Minusy: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Minusy: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Plusy: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Minusy: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"
Plusy: "Best take off, Best Fight, Perfect Landing...!!!"
Minusy: "Diner was tasty...but, no breakfast... would have been great..!!!"
Minusy: "There weren't a single blanket on the whole flight"
Plusy: "Flight was cancelled. Had to wait in the airport with kids."
Plusy: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Minusy: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
They canceled our flights that went on anyway.
Minusy: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Plusy: "The crew was professional & friendly"
Minusy: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Plusy: "Impressive service... amazing crew, very friendly and professional"
Plusy: "The crew tried to be helpful but were equally frustrated with the ground crew."
Minusy: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Plusy: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Minusy: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Minusy: "Flight got delayed 30 minutes"
Plusy: "Crew was helpful and food was very good"
Minusy: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plusy: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Minusy: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Minusy: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Minusy: "The plane was very hot"
Plusy: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Minusy: "If I knew how to recline my seat earlier. I did try several times"
Minusy: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Minusy: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plusy: "the crew was nice"
Minusy: "Seat confort on long flights, leg rooms,"
Plusy: "Best airline in the business quick efficient and outstanding service What else can you say"
Plusy: "The crew was really friendly."
Minusy: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plusy: "Friendly hostesses"
Minusy: "Flight was delayed 3 hours"
Minusy: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plusy: "Flight crew very nice"
Minusy: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Minusy: "Still waiting to board after missing this connection had to be booked on another airline"
Plusy: "Restrooms clean, decent food and drink, nice cabin crew."
Minusy: "No complaints"
Plusy: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plusy: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Minusy: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Minusy: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Minusy: "Flight departed 35 minutes late"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "We did not get two of baggage at the destination."
Plusy: "Arrived Early!"
Minusy: "Left Late :-)"
Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Plusy: "Overall everything was ok."
Minusy: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Minusy: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plusy: "Friendly staff, good service and on time departure/arrival."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Very friendly staff"
Plusy: "Airlines issue"
Minusy: "Profiling certain customers"
Plusy: "Cabin crew very pleasant"
Minusy: "Lost our bags, little sympathy from staff"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Minusy: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Minusy: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Plusy: "Crew were very good."
Minusy: "No vegan food available."
Minusy: "tout est à revoir !"
Plusy: "Entertainment programs"
Minusy: "New variety of food"
Minusy: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Plusy: "Crew was ok and servicial"
Minusy: "Food and reception at door of boarding"
Plusy: "Excellent service"
Plusy: "Had decent room space seats comfortable"
Minusy: "My luggage could have arrived for a start"
Plusy: "Not being charged for my first bag of luggage"
Plusy: "Great crew and prompt boarding."
Minusy: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Plusy: "Average crew. Average seat."
Minusy: "They could have controlled screening babies better. They just let them scream....."
Plusy: "Amazing crews!"
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Plusy: "The crew was pleasant and boarding efficient I lucked out with first class"
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Minusy: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Plusy: "Nice staff. Flight on time."
Minusy: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plusy: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Minusy: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Plusy: "The cabin crew was super patient and accommodating of the passengers."
Minusy: "Cramped quarters"
Minusy: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Plusy: "Boarding this large plane went relatively quickly and orderly."
Minusy: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Plusy: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Minusy: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Minusy: "No offer of snack with no egg in it."
Plusy: "The crew were nice."
Minusy: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Minusy: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Minusy: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Minusy: "Flight cancelled because of weather"
Plusy: "The noise-canceling headset is good."
Minusy: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Minusy: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Plusy: "It was on time and the crew was good"
Minusy: "The food wasnt upto the mark"
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Minusy: "The air France flight was overbooked and we had been in standby until the last minute"
Plusy: "Good service all around, personnel pleasant"
Minusy: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Minusy: "Air France lost my luggage and they can't find it in the computer system."
Plusy: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Minusy: "2 hours delayed..."
Plusy: "No issues, quick trip, friendly staff, comfortable ride..."
Plusy: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Plusy: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Plusy: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."