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Swiss is always top level thanks you from Serbia 🇷🇸 and Greece 🇬🇷… see you soon 🔜 again…&
One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Plusy: "Excelente atención, bebidas y comida durante toco el viaje"
Minusy: "Todo bien"
Plusy: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Plusy: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Plusy: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Plusy: "It was fine - overall pleasant/nothing."
Minusy: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Minusy: "Everything was great"
Minusy: "We were happy with everthing"
Minusy: "A little more clean seats"
Plusy: "They had many snacks and meals. Staff was very friendly."
Minusy: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Plusy: "The staff was nice"
Minusy: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Plusy: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Plusy: "Fast flight. Good service from luggage checking to landing."
Minusy: "Way too spicy beef chili. Confined space on airbus."
Plusy: "Staff, food, on board entertainment all very impressive. Great flight."
Minusy: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Plusy: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Minusy: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Plusy: "No problems to report. Boston to Zurich in under seven hours."
Plusy: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Plusy: "Great flight. Lots of good food."
Minusy: "Staff not very friendly. Very small seat. Worn out plane."
Plusy: "good entertainment system, modern aircraft , friendly and competent crew"
Plusy: "Nice plane, organized food and boarding."
Minusy: "Nothing really"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Plusy: "Most things were great"
Minusy: "Flight was delayed and almost missed my second flight"
Minusy: "The flight was late and I almost lost my connecting flight."
Plusy: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Minusy: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Plusy: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Plusy: "Boarding was on time."
Minusy: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Plusy: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Minusy: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Minusy: "Checking bags took longer than I would have liked."
Plusy: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Minusy: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Minusy: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."
Plusy: "Comfy, loved the individual Tvs and food was great!"
Plusy: "Upgraded to business class. Very professional and attentive crew."
Plusy: "The movie selection was good and I found a new series to watch. The food was good. Liked the cheese and chocolate."
Minusy: "Wish I had more leg room. The long flights cause fluid build up in my legs which was very uncomfortable for eight hours."
Plusy: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Minusy: "I found the movie selection a bit limited for such a long flight."
Minusy: "Boarding procedure for business class with being held up in a small holding space"
Plusy: "Crew was very friendly and efiicient."
Minusy: "Only negative was not related to the flight. I had a difficult time on the website getting checked in ahead of time."
Plusy: "Good service... Quick boarding"
Minusy: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Everybody was very friendly and the Service was very good. Thank you
Rude staff late departure uncomfortable seats no entertainment
Minusy: "Mi s-au pierdut bagajele !"
Plusy: "Everything was excellent . I was very happy with this flight.Thank you so much."
Plusy: "Crew was polite and helpful"
Minusy: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Plusy: "The plane was comparatively clean"
Minusy: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Minusy: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Plusy: "Crew was good and entertainment was great."
Minusy: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Plusy: "New dream-liner from Wew to ORD"
Minusy: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Minusy: "Staff is not friendly, does not offer assistance or ask if you need anything."
Minusy: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Minusy: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Minusy: "One hour late for take off..."
Plusy: "good food, drinks, good entertainment options"
Minusy: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Minusy: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Plusy: "Overall it was a good trip and staff was helpful."
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Plusy: "Safe trip"
Minusy: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Plusy: "Staff was friendly, flight was on time"
Minusy: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Plusy: "The whole flight was very nice"
Minusy: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Plusy: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Minusy: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Very comfortable aircraft"
Plusy: "That is was on time!"
Minusy: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Plusy: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Minusy: "See previous comments"
Plusy: "Very organized airline. Friendly staff."
Plusy: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Minusy: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Plusy: "The crew was super nice"
Minusy: "Not enough food during the long flight"
Plusy: "The flight was very smooth"
Minusy: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Minusy: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Plusy: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Minusy: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Plusy: "Short flight."
Minusy: "Seat comfort was meh."
Plusy: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Minusy: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Minusy: "seats too cramped"
Plusy: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Minusy: "nothing, it was a great flight from beginning to end"
Plusy: "Great grew, great flight. Thank you!"
Plusy: "Would fly with them anytime."
Minusy: "Comparing with LOTPolish everything wasmore than better"
Plusy: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Minusy: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Minusy: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Minusy: "Boarding process was incredibly slow, which delayed our flight."
Connecting flight 60 min late
Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things
Very disappointed in Lufthansa
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Too cold, food could be better
Minusy: "There was loud, annoying static over the intercom off and on."
Minusy: "Very little legroom."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Cree was fantastic from check in to boarding"
Minusy: "Drinks served before food"
Plusy: "It was a new plane."
Minusy: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Plusy: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Minusy: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."
Plusy: "Nice crew and comfortable seats."
Minusy: "Not a fan of the sandwich provided."
Plusy: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Minusy: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "I like how the crew was friendly"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Minusy: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plusy: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Minusy: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "The facilities were really great!"
Minusy: "The food - it was in VERY small quantity"
Plusy: "The crew were helpful"
Minusy: "I had to pay luggage fees"
Plusy: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Plusy: "airplane comfortable"
Minusy: "luggages were split and still lost can not find at the mean time"
Plusy: "On time. Friendly crew. Great seat with space."
Minusy: "Opóźnienie lotu"
Plusy: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Plusy: "Very comfortable journey, was a pleasure to travel."
Plusy: "Good Service , and overall friendly crew"
Minusy: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Plusy: "On time flight, good service."
Minusy: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
Plusy: "Obsługa i jedzenie"
Plusy: "Smooth fast flight with good service!"
Minusy: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"
Plusy: "Outstanding cabin crew."
Minusy: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."
Plusy: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Minusy: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Plusy: "Entertainment was very diverse ;great"
Plusy: "High quality service, attentive flight attendances, as always on Lufthansa."
Plusy: "Easy boarding"
Plusy: "Punktualność i obsługa stewardess"
Very poor snack and drink option
Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
New 737 and seats too confining
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Plusy: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Minusy: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Plusy: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minusy: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plusy: "Great atmosphere, crew was excellent!"
Minusy: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plusy: "Crew were excellent"
Minusy: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plusy: "Crew good and seat OK but not exceptional for business class"
Minusy: "Food was average - main course could have been better. Range of movies ok but not great"
Plusy: "Pleasant crew. Appropriate and efficiently served snack."
Minusy: "Boarding and disembarkation were slow."
Plusy: "Great crew."
Minusy: "Ran out of business class meal. Substituted a Econ class."
Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plusy: "The crew was great. The soecial meal request was hadled well despite oversight."
Minusy: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plusy: "Crew was great and professional."
Minusy: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plusy: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plusy: "KLM staff is great"
Plusy: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minusy: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plusy: "Helpful and kind crew"
Minusy: "I wish there was WiFi"
Plusy: "My seat at the window was great and the staff really friendly and courteous!"
Plusy: "On time and friendly crew"
Minusy: "Boarding needs improvement"
Minusy: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plusy: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plusy: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Minusy: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plusy: "Good comfortable seat with extra leg room. Pleasant crew."
Plusy: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Plusy: "Nice people and good service"
Minusy: "Not much"
Plusy: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Food and staff behaviour"
Plusy: "Able to fly direct to ansterdam"
Minusy: "Have to lay over on the way back. More expensive than other airlines."
Plusy: "The staff was extremely pleasant. Food was good!"
Minusy: "Have no complaints"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight."
Minusy: "Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip."
Plusy: "Seat comfort , modern plane"
Minusy: "The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups . My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future"
Minusy: "Paid for priority boarding but was pulled out of line and did not get priority."
Plusy: "The plane was big"
Minusy: "Flight was delayed for technical reasons, they didn’t provide food or water during my seven-hour flight unless you preordered, and the snack bar was terrible. Entertainment was not really good."
Plusy: "Nothing, this was the worst experience ever."
Minusy: "1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw."
Plusy: "Nothing was well done."
Minusy: "Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a"
Plusy: "Nothing I will never use Norwegian again"
Minusy: "The app said $50 for a checked bag they charged $100 at check in and would not even listen to me about it!"
Minusy: "It would be nice if they would serve free food like every other flying company"
Minusy: "more attention by crew, were not very friendly and did their best to ignore you"
Plusy: "I got there, so that was good"
Minusy: "They don't even serve you water without swiping your credit card"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Pilot amazing, crew pleasant"
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "The crew was OK, one lady was excellent. Seats were tight."
Minusy: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Minusy: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Minusy: "I’ve never been on a 6+ hour flight that did not feed you, or at least supply you with snacks and water/soda!"
Plusy: "Cheap flight that left somewhat on time. The middle seat wasn’t open so it made for a pretty easy flight."
Minusy: "No beverages or snacks. Nothing to watch and the plane was dated."
Plusy: "Flight was on time, staff and flight crew were lovely and seats were pretty comfortable (we flew premium). The planes are new and clean, and everything worked as it was supposed to ."
Minusy: "The shlep from terminal two where you check in to terminal one where the flight takes off was horrible. It’s about a twenty minute walk, and no bus or shuttle to take you there. Otherwise, Norwegian was a very pleasant surprise. Food was horrible , especially after a week of delicious Spanish cuisine..."
Plusy: "comfortable seats. great entertainment."
Minusy: "it was late. it seems to always be late."
Minusy: "Worst check in experience ever..."
Plusy: "Great flight, nice plane."
Minusy: "They actually weigh your carry ons and mine were too heavy."
Plusy: "We liked nothing"
Minusy: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Plusy: "Punktualność miła obsługa. Polecam."
Plusy: "Food, price, and long stay in Oslo to give time to enjoy city"
Minusy: "We were staying in Oslo for 21 hours, but we thought that the checked baggage would stay at the airport. Instead it came out at baggage claim. We even asked the Norwegian staff multiple times whether we have to pick it up in Oslo; they said, 'No.' They said that it would remain at the airport. When we got back to the airport we had unnecessary stress of finding our luggage in some unclaimed baggage office. We almost missed the flight. Norwegian staff needs to be knowledgeable about how baggage is handled."
Plusy: "Nothing service zero even to get glass of water you had to pay before get anything."
Minusy: "Everything bad from checking in to bag fee $200 per bag Crowded zero service got 90 minutes to get your all luggages"
Plusy: "The smoothest flight that I ever had! Thank you Norwegian airlines."
Minusy: "The crew was inattentive. No one checked seat belts or chair positions at takeoff or landing. To the crew, the passengers were non existent . I had cold air blowing on me throughout the trip and asked that the direction of the air be changed. After my request, I never saw the crew member again and I spent a five hour flight with my hair blowing in the wind. The crew enjoyed their own company partying in the “kitchen “ without caring that passengers could hear their conversations at 2:00 in the morning. Again, inattentive and unkind!"
Plusy: "I liked the fact they had a television for entertainment"
Minusy: "The boarding process took long and they don’t offer complimentary snacks and drinks. There was no food given for that long international flight"
Plusy: "The internet on the airplane!"
Plusy: "the price.....new clean plane"
Minusy: "Customer service...... no clear policy for reservation change . to return one day earlier than originally booked I spent hours to get somebody on the phone and when i got a philippino he put me on hold for the longest time (probably working on a rice field!!) and than told me to buy a new one way ticket. If it is a non changeable tkt......SPELL IT OUT TREMENDOUS PROBLEMS PASSING IMMIGRATION IN EWR. 2 1/2 HOURS IN SEVERAL CONSECUTIVE LINES !!!!!!"
Plusy: "The flight from Rome to Oakland was comfortable, even in economy class. Bags and meals were free, which is a nice touch, and on-board entertainment was exceptional. The hot dinner was decent: chicken or meat ravioli."
Minusy: "There were no choices for the lunch: a sandwich with no meat. The bathroom was out of paper towels half way throught the flight, and out of tp near the end."
Plusy: "The price was great."
Minusy: "There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience."
Minusy: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Minusy: "I missed checkin by 2 minutes, because there was line of people checking in for later flights."
Plusy: "Crew was nice"
Minusy: "I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back"
Plusy: "Please return my money."
Minusy: "Please return my money."
Plusy: "Speed of flight"
Minusy: "The disembarking of the flight when done."
Plusy: "Boeing 787 Dreamliner was a dream. Air system, LED lights and adjustable window features made travel less taxing, more relaxing and actually a bit refreshing! Flight attendants, relieved of strain of having to serve EVERY seat were accessible and ready to help."
Minusy: "Will not use this airline ever again"
Plusy: "Nothing because I did not take this flight"
Minusy: "That we were there 50 minutes before departure and it was not clear that we had to be there an hour before departure. It’s not that we didn’t plan to be earlier (we did) but our Uber driver took an awful route and turned a 50 minute drive into 2 hours. Given there was nothing else we could do, we would have appreciated a little more leniency or at least more clarity on the hour rule."
Minusy: "$260 charged to check in two suitcases."
Plusy: "My seat was comfortable,bathrooms were clean."
Minusy: "Some not all of the staff was a tad bit cooler in demanor than was needed. Too much movement by other passengers."
Plusy: "Entertainment options were the only good thing about this flight."
Minusy: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"
Minusy: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Minusy: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Plusy: "I watched broad city so that was ok"
Minusy: "It was freezing cold - passengers actually huddling together, wearing all their clothes, sleeping in crouch position. No blankets offered, or available and attendants were quite grumpy when asked. Asked for veggie meal before hand. This was treated as an imposition. When it arrived, it was pretty terrible and I decided not to eat it. Gave it to a fellow passenger who had been overlooked and was hungry. We boarded 7 hours late. We were given notice, but we were also required to come to the gate or miss our flight no later than 11:00 (check in shut at 12:00) this meant all of us spent an overnight at the gate. Plane boarded very early AM. No one apologized or offered any accommodation. Pilot actually told us about how frustrated he was, asked us to go out of our way to accommodate his crew. Some merit in this, except that passengers paid for their seats, and the crew were not particularly nice to us. Long story short: I cannot recommend."
Plusy: "friendly staff/nice airplane"
Minusy: "bags were $45 on line and $65 at the counter no complimentary food/drink - even water"
Plusy: "The movie selection on board was great."
Minusy: "There was no milk available."