Insurance

Plusy: Cheap car, worked, no issues, Bluetooth audio on lowest priced car

Minusy: The check-in clerk tried to sell me their insurance with "I hope you read the conditions" for more than the price of rental. I said I already have an insurance from Kayak where I booked it. She started that first of all they do not work with Allianz which is the provider and that it's not possible because Allianz could not know what car they are renting me. On the insurance conditions of Allianz, which was quarter the price they offered, there was a line that said that I should call them if the checkin clerk explains that it's not valid, I started dialling and suddenly it was possible to leave a deposit as a credit card authorization, don't get another insurance. The car smelled of cigarettes when I got it, but it was probably cleaned and it was a residual smell. It was quite difficult to find ace at the airport. The information said it's operated by Rhodium. Which in turn is operated at the airport by goldcar. So after getting an ace car, I had to find Goldcar which was not mentioned, but I figured.

Insurance and early drop off

Plusy: Got tagged for 190Euro on insurance as wasn't 100% sure mine was covered by the card. Didn't need the car for the last 3 days and when I went to return it, they stated the contract was for the specific time period. In the end would have been better to use any of the other companies as was same price.

Checkout needs improvement

Plusy: The price was great and the staff was friendly and explained things very well.

Minusy: Only manual cars were available, frustrating but ok, it had just been 16 years since I drove one. The biggest complaint is agreeing to the 1100 euro loss damage waiver, but nobody looks over the car upon check out to deem that you're clear and will get your deposit back. It makes me worried that someone may hit it in the airport garage or an employee wreck it 20 minutes after I drop it off and they claim it happened during my rental and take my deposit. Someone should approve the return upon drop off and deem it as being returned damage free. Also there was no Ace at the airport, Rhodium Goldcar was the Ace vendor. It took us a while to figure that out at pick up and would have been helpful if it was noted in the confirmation emails.

Minusy: There was not proper instructions of what to bring to pick the car up. We only got a confirmation saying we only needed a valid ID / drivers license and the credit card the booking was made with. We took a taxi from the center of Palma to the airport which cost 16 euros per way. By the time we got to the airport they said we needed a passport with us (which was never specified in the booking or needed documents). We had to go back to our hotel (another 16 euros) to get the passport and go back again to airport (another 16 euros). Additionally, we were giving apparently to them 2 options. 1 leave 1,050 euros as a deposit for a MONTH, or pay 60 something ratios for a 3 day insurance. Aparently the insurance we got through Allianz was only covering accident. Which was also not specified when booking. The total of the car rental triplicated with all "additional" fees included. We felt blind sided. Thanks, Laura

You have to pay additional insurance. Even if you had one.

Plusy: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.

Minusy: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...

Where the heck is ACE?

Plusy: Car size...no B cars available so we were given a "C" car

Minusy: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.