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2,0
bad customer service . We rent an SUV. they gave us a truck.
Plusy: we didn't like anything .Bad experience and bad customer service.
Minusy: We rent an SUV they gave us a huge truck .We told them that we did not RENT that. They told us that if we want the SUV we have to pay more. then we told them to give us a small car ,WE WAIT FOR AN HOUR . THEY GAVE US THE TRUCK AGAIN. BAD EXPERIENCE,BAD CUSTOMER SERVICE .I WILL NEVER RENT AGAIN FROM AVIS.AWFUL EXPERIENCE.
Opinia od
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2,0
Be carefull
Plusy: On the return of the car they check the car with magnifying glass. Make sure that you note all the dents and scratches when you pick up. If you do not mark you can be assured, that they will use it to put their hands on the insurance voucher. Be careful when you are picking up the car after dark. Parking lot is very poorly lit, so it is easy to miss some damages. The staff does not, or speaks very poor English. You cannot reason with them.
Opinia od
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2,0
Bad service
Plusy: Hi, I recently used Avis Phuket Airport services from 17/01/2018 to 21/01/2018 and was unfairly charged 3,210THB for having dogs in my vehicle. The reason this was unfairly charged is because I merely transported the dogs from Soi Nai Yang 13 (Avis car pick up location) back to Phuket Airport to arrange a taxi for my maid and dogs to be transported to my hotel. The dogs were kept in their cage at all times and the travel was less then 2km back to the airport. Below are reasons why this is unfairly charged and hence my dispute. 1.The Avis staff members who picked us up from Phuket Airport to Soi Nai Yang 13 in the van saw the dogs and did not inform us dogs are not allowed. If they had informed me at the airport, I would have got my maid and dogs to travel together via taxi. 2.Upon arrival to Soi Nai Yang 13 I was rudely informed that no dogs are allowed. This is no problem as I would arrange a taxi for them. The Avis staff pointed out a taxi driver across the road. I went to the taxi driver and showed him the address of my hotel. The taxi driver could not understand English and after asking another driver he could not work out the location of my hotel. From here I am left with no choice but to transport my maid and my dogs back to Phuket Airport in the Avis rental car to arrange a taxi from Phuket Airport. 3.I had arranged my Avis car through Kayak and the terms and conditions did not say no dogs are allowed. Further on your Avis Global website it states that Avis does not have strict pet policy and to ensure vehicle is returned in clean condition. 4.Lastly, when I had returned the vehicle, the staff mentioned I had dogs in my vehicle. I had informed her that I only drove them to the airport for taxi. Then she said “ok no problem”. Why did she not inform me about the additional charge? In conclusion, I had merely transported my maid and my dogs from Soi Nai Yang 13 back to Phuket Airport to arrange for taxi as I had not been informed prior by the Avis pick up staff at the airport. For less than 2km travel and car returned in clean condition (see pictures), I have been unfairly charged 3,210THB. Please have my money returned. Thank you.
Opinia od
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5,2
Didn't accept the insurance I purchased.
Plusy: I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.
Minusy: Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.
Opinia od
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5,6
Poor service
Plusy: Avis agent could not find my Kayak car reservation
Opinia od
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5,2
Horrible Cars
Minusy: The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.
Opinia od
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7,6
Phuket Car Rental
Plusy: Good price. Car was ready.
Minusy: Difficult to find place to pick up and drop off car. Instructions weren't clear.
Opinia od
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10,0
Good Service, good value
Plusy: Was extremely happy with the local service. Car good for 4 people and luggage. Used it to get to hotel and to see the local sights. Very good on gas.
Opinia od
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2,0
Zła obsługa klienta . Wynajmujemy SUV. Daliśmy nam ciężarówkę.
Plusy: Nie lubiliśmy niczego. Złe doświadczenia i obsługa klienta.
Minusy: Wynajmujemy SUV, który nam dał ogromny ciężarek. Powiedzieliśmy im, że to nie było. Powiedzieli nam, że jeśli chcemy, aby SUV było bardziej płatne, to powiedzieliśmy im, że dajemy nam mały samochód, CZEKAMY NA GODZINA . Znów WYSTĘPUJĄ. Złe DOŚWIADCZENIE,PODZISIAJ KLIENTOWI.NIGDY NIE SPEŁNI SIĘ PONOWNIE Z DOŚWIADCZENIA AVIS.AWFUWE.
Opinia od
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5,2
Nie zaakceptował wykupionego ubezpieczenia.
Plusy: Kupiłem dodatkowe ubezpieczenie od Kajaku, więc nie muszę go dostać od Avis. Avis nie rozumiał, co było i nie kupił go od razu. Bardzo rozczarowujące doświadczenie. Próbowałem zadzwonić bezpośrednio do ubezpieczenia, ale linie telefoniczne były zajęte. Oczekiwanie na 20 minut, a następnie zawieszenie.
Minusy: Avis porzucił nas w naszym kurorcie, a nie na lotnisku. Było to tylko dodatkowe 5 min różnicy, ale przywłaszczaliśmy ich gotowość.
Opinia od
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7,6
Phuket wynajem samochodów
Plusy: Dobra cena. Samochód był gotowy.
Minusy: Trudno było znaleźć miejsce, aby odebrać i zostawić samochód. Instrukcje nie były jasne.
Opinia od
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10,0
Dobra obsługa, dobra jakość
Plusy: Był bardzo zadowolony z lokalnego serwisu. Samochód dobry dla 4 osób i bagażu. Używane, aby dostać się do hotelu i do zobaczenia lokalnych atrakcji turystycznych. Bardzo dobre na gaz.
Opinia od
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10,0
Good Service, good value
Plusy: Was extremely happy with the local service. Car good for 4 people and luggage. Used it to get to hotel and to see the local sights. Very good on gas.
Opinia od
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10,0
Dobra obsługa, dobra jakość
Plusy: Był bardzo zadowolony z lokalnego serwisu. Samochód dobry dla 4 osób i bagażu. Używane, aby dostać się do hotelu i do zobaczenia lokalnych atrakcji turystycznych. Bardzo dobre na gaz.
Opinia od
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7,6
Phuket Car Rental
Plusy: Good price. Car was ready.
Minusy: Difficult to find place to pick up and drop off car. Instructions weren't clear.
Opinia od
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7,6
Phuket wynajem samochodów
Plusy: Dobra cena. Samochód był gotowy.
Minusy: Trudno było znaleźć miejsce, aby odebrać i zostawić samochód. Instrukcje nie były jasne.
Opinia od
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2,0
bad customer service . We rent an SUV. they gave us a truck.
Plusy: we didn't like anything .Bad experience and bad customer service.
Minusy: We rent an SUV they gave us a huge truck .We told them that we did not RENT that. They told us that if we want the SUV we have to pay more. then we told them to give us a small car ,WE WAIT FOR AN HOUR . THEY GAVE US THE TRUCK AGAIN. BAD EXPERIENCE,BAD CUSTOMER SERVICE .I WILL NEVER RENT AGAIN FROM AVIS.AWFUL EXPERIENCE.
Opinia od
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2,0
Be carefull
Plusy: On the return of the car they check the car with magnifying glass. Make sure that you note all the dents and scratches when you pick up. If you do not mark you can be assured, that they will use it to put their hands on the insurance voucher. Be careful when you are picking up the car after dark. Parking lot is very poorly lit, so it is easy to miss some damages. The staff does not, or speaks very poor English. You cannot reason with them.
Opinia od
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2,0
Bad service
Plusy: Hi, I recently used Avis Phuket Airport services from 17/01/2018 to 21/01/2018 and was unfairly charged 3,210THB for having dogs in my vehicle. The reason this was unfairly charged is because I merely transported the dogs from Soi Nai Yang 13 (Avis car pick up location) back to Phuket Airport to arrange a taxi for my maid and dogs to be transported to my hotel. The dogs were kept in their cage at all times and the travel was less then 2km back to the airport. Below are reasons why this is unfairly charged and hence my dispute. 1.The Avis staff members who picked us up from Phuket Airport to Soi Nai Yang 13 in the van saw the dogs and did not inform us dogs are not allowed. If they had informed me at the airport, I would have got my maid and dogs to travel together via taxi. 2.Upon arrival to Soi Nai Yang 13 I was rudely informed that no dogs are allowed. This is no problem as I would arrange a taxi for them. The Avis staff pointed out a taxi driver across the road. I went to the taxi driver and showed him the address of my hotel. The taxi driver could not understand English and after asking another driver he could not work out the location of my hotel. From here I am left with no choice but to transport my maid and my dogs back to Phuket Airport in the Avis rental car to arrange a taxi from Phuket Airport. 3.I had arranged my Avis car through Kayak and the terms and conditions did not say no dogs are allowed. Further on your Avis Global website it states that Avis does not have strict pet policy and to ensure vehicle is returned in clean condition. 4.Lastly, when I had returned the vehicle, the staff mentioned I had dogs in my vehicle. I had informed her that I only drove them to the airport for taxi. Then she said “ok no problem”. Why did she not inform me about the additional charge? In conclusion, I had merely transported my maid and my dogs from Soi Nai Yang 13 back to Phuket Airport to arrange for taxi as I had not been informed prior by the Avis pick up staff at the airport. For less than 2km travel and car returned in clean condition (see pictures), I have been unfairly charged 3,210THB. Please have my money returned. Thank you.
Opinia od
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5,2
Didn't accept the insurance I purchased.
Plusy: I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.
Minusy: Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.
Opinia od
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5,6
Poor service
Plusy: Avis agent could not find my Kayak car reservation
Opinia od
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5,2
Horrible Cars
Minusy: The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.
Opinia od
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2,0
Zła obsługa klienta . Wynajmujemy SUV. Daliśmy nam ciężarówkę.
Plusy: Nie lubiliśmy niczego. Złe doświadczenia i obsługa klienta.
Minusy: Wynajmujemy SUV, który nam dał ogromny ciężarek. Powiedzieliśmy im, że to nie było. Powiedzieli nam, że jeśli chcemy, aby SUV było bardziej płatne, to powiedzieliśmy im, że dajemy nam mały samochód, CZEKAMY NA GODZINA . Znów WYSTĘPUJĄ. Złe DOŚWIADCZENIE,PODZISIAJ KLIENTOWI.NIGDY NIE SPEŁNI SIĘ PONOWNIE Z DOŚWIADCZENIA AVIS.AWFUWE.
Opinia od
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5,2
Nie zaakceptował wykupionego ubezpieczenia.
Plusy: Kupiłem dodatkowe ubezpieczenie od Kajaku, więc nie muszę go dostać od Avis. Avis nie rozumiał, co było i nie kupił go od razu. Bardzo rozczarowujące doświadczenie. Próbowałem zadzwonić bezpośrednio do ubezpieczenia, ale linie telefoniczne były zajęte. Oczekiwanie na 20 minut, a następnie zawieszenie.
Minusy: Avis porzucił nas w naszym kurorcie, a nie na lotnisku. Było to tylko dodatkowe 5 min różnicy, ale przywłaszczaliśmy ich gotowość.
Opinia od
