Minusy: "Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again."
Minusy: "Free water would be nice!"
Minusy: "Delayed the flight so long and it was a longer process then it said"
Minusy: "Letting Customers know ahead of time that food is not included specially on a 12 hr Flight! They can at least offer a glass of water. We paid 8 Dollars for a Sandwich because we where hungry and he said 5 Minutes and after a while we had to remind him that we had placed an order!"
Minusy: "first flight with Norwegian Air . We flew from LAto Rome business class direct . The boarding process was awful being shuttled from a crowded boarding area to a building with a long walk to board .There was no Business class boarding . The seats are very uncomfortable, no pillows, no amenity bags"
Minusy: "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"
Minusy: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Minusy: "Not worth what you think you might save on air fare. They really seemed interested only in trying collect every possible fee they could. Instead of weighing carry on at check-in, they wait until the boarding process."
Plusy: "Norwegian air flies the new 787 Dreamliner which makes the flight more comfortable, quieter and pleasant. The airline crew could have been a bit more hospitable, they didn’t seem very friendly to passengers. I’m not sure if this was attributed to the fact that everything on board is sold"
Minusy: "At check-in I asked to be upgraded to the Premium Cabin and was told I could do so by paying the upgrade fee, then I was told that there were no more premium seats available on the flight. I wasn’t even offered to pay to select a different seat and I had arrived 4 hours prior to take off."
Plusy: "Crew was super attentive and pleasant"
Minusy: "No changes needed."
Minusy: "Boarding was super slow"
Minusy: "Overhead bag to go cargo at cost of 100 fee. Bag then missed plane and was without clothes on landing. Norwegian rep at bag claim indicated I would be fully refunded for necessary clothes purchase and baggage fee, as next flight with bag would not arrive for 24 hours. They now refuse to reimburse"
Plusy: "Left right on time with an efficient service."
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "We arrived in destination airport intact."
Minusy: "Airplane was in awful state of disrepair. Literally nothing worked. Starting with overhead compartments that got jarred loose to the non-functional entertainment system to the reading lights, which didn't work (and to make matters worse they turned lights off). They didn't even try to hide that they don't care - some of the seats were off color! Clearly recycled from some aircraft junkyard!"
Plusy: "New aircraft Good entertainment"
Minusy: "A bit too cold"
Plusy: "The plane didn’t malfunction and landed properly"
Minusy: "Everything else. I understand that budget airlines are no frills, but this flight was just heart breaking. Took off 4 and a 1/2 hours late. Half of the staff was very rude too."
Minusy: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Plusy: "Punktualność miła obsługa. Polecam."
Minusy: "The boarding was overwhelming and chaotic because there seemed to be a lack of organization. The seats were uncomfortable and felt like they had no padding"
Plusy: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minusy: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plusy: "Food, price, and long stay in Oslo to give time to enjoy city"
Minusy: "We were staying in Oslo for 21 hours, but we thought that the checked baggage would stay at the airport. Instead it came out at baggage claim. We even asked the Norwegian staff multiple times whether we have to pick it up in Oslo; they said, 'No.' They said that it would remain at the airport. When we got back to the airport we had unnecessary stress of finding our luggage in some unclaimed baggage office. We almost missed the flight. Norwegian staff needs to be knowledgeable about how baggage is handled."
Minusy: "No connecting flight available. No notification of problem till check-in. INEXCUSABLE!"
Plusy: "Boarding was pretty easy"
Minusy: "If you do pay you don’t get offered a drink. Charge €80 for a bag didn’t tell you how much before sending you up to pay holding you boarding pass hostage. They increased that from €50 because of the summer."
Minusy: "Lack of meal"
Plusy: "We love the price, the schedule and the leg space."
Minusy: "I think water would be a basis need to provide rather than purchase for 9 hour international flight."
Minusy: "Giving out water should be free!"
Minusy: "Flight was delayed over an hour due to technical problems, which they let us know about after having us line up for 40 mom. Then the entertainment system didn’t work. Nor did the WiFi. Food was horrible."
Plusy: "The price was good"
Minusy: "My flight to Rome was cancelled due to the snowstorm and after being redirected to Milan and then Budapest and then Paris, I knew I would never get on the Rome leg of my trip. I would have liked some weather update or communication about the trip as I just kept tracking it online. Sadly missed the flight and lost the money but I know Norwegian doesn’t control the weather"
Plusy: "It's a very nice plane, everything seems new and updated. I like that the cost of the flight didn't break the bank."
Minusy: "I don't like that I had to pay for food (being that it's an international flight 8 hours). It's the first international flight and the first flight ever that I've had where they didn't at least offer you a drink. I also didn't like how phony the baggage system was. I had to pay 65 dollars for one bag...because I paid it at the airport vs paying it online. And last but not least I wasn't satisfied that I wasn't able to check in online beforehand, the line was ridiculous."
Minusy: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Plusy: "787 Aircraft is nice. Decent selection of in-flight entertainment options. The main reason to fly Norwegian is low cost."
Minusy: "Boarding was delayed 30 min because Norwegian isn't very well organized. The boarding lounge at Gatwick has half the capacity of the aircraft, so people were packed in to a tiny space until boarding actually started. In-seat USB charger didn't work."
Plusy: "The plane went up and came back down"
Minusy: "The plane we received was not a Norwegian plane, the food was terrible and there was limited drink service provided. Also, there was limited entertainment with most movies very old. The door for luggage was frozen shut and took over 2 hours to stop luggage with no communication. Overall a negative experience and will never fly this airline again."
Plusy: "Comfort better than expected. Crew very nice . Good sound for entertainment"
Minusy: "Got the correspondence only because this flight was also late. You have to pay for everything. Couldn’t get food because didn’t go online 72h before departure. They never sent a reminder"
Minusy: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."
Plusy: "Everything went smoothly and well…"
Minusy: "Everything went smoothly and well…Until I had to wait 45 minutes for my bag to show up on the conveyor belt in the baggage."
Plusy: "The price and the flight route without stops."
Minusy: "Sometimes the staff is discourteous and maybe they have lack of training."
Minusy: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Plusy: "The crew was helpful and polite."
Minusy: "Boarding was horrible. Food is way overpriced for what you get...even for airplane food."
Minusy: "Lavatories broken and smelly, tray table broken."
Plusy: "Plane was new and in excellent."
Minusy: "Too expensive and didn't even provide water to drink"
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Plusy: "The new plane was very nice and had great entertainment options for the long flight home."
Minusy: "The airport runway was shut down for 3 hours and we were stuck on the taxi waiting which made the flight seem much longer than it should've been. Not Norweigian's fault."
Plusy: "Flight attendants werecordial"
Minusy: "we paid for seats 8a and 8b but were put in 18 a and c with the excuse that row eight was for families with infants. Our flight attendants told us there was no such thing. Two adults sat in the seats we paid for. When we landed we sat on the plane for a half hour till they brought the stairs out. We took the same size plane both outbound and inbound yet on our return flight all of a sudden we had ti pay for one of our bags, exact same luggage as our departure flight including the same size plane"
Plusy: "Dreamliner was great, smoothest flight I've ever been on."
Plusy: "Dreamliner was new, clean and very comfortable, plenty of leg room. The meal was excellent including choice of wine. Would definitely fly with Norwegian again."
Minusy: "The process was not clear as to whether or not we had preordered dinner. Worst part of the trip was waiting for our luggage at Orlando, it took 90 minutes before our luggage appeared. Do not know where the problem originated."
Minusy: "Seat space"
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
The crew was exceptionally kind. Communication in terms of gate changes could be better
Plusy: "Plane on time, new plane, nice crew."
Minusy: "Ability to move seats."
Plusy: "Mało ludzi leciało dzięki temu sprawnie i szybko ale to pewnie zasługa Koronaściemy :-)"
Minusy: "Fotele i ilość miejsca."
Minusy: "Można podać wodę do picia i mały poczęstunek."
Plusy: "i like the service"
Minusy: "water free"
Plusy: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Plusy: "It was enough fast"
Minusy: "Too much money for nothing service."
Plusy: "The food options were amazing and the wine was very nice!"
Plusy: "Good flight, easy check-in, direct 4 hour flight"
Minusy: "Seat not inclining."
Minusy: "Gate announcement was only a few minutes before cut off!!"
Plusy: "Budget friendliness"
Minusy: "Więcej miejsca na nogi. Brak opóźnień."
Minusy: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Plusy: "Once boarding started it was very fast and flight left shortly after"
Minusy: "Seats are very uncomfortable"
Plusy: "Cena za bilet i punktualność."
Minusy: "Bardzo ciasne i niewygodne fotele. Pogoń za zyskiem ma swoje granice. Ograniczam loty w WizzAir do minimum."
Plusy: "Good airport . Punctual flight ."
Minusy: "Changing in luggage information was annoying"
Plusy: "Nie było źle Ale fakt że odprawę przeszedł nietrzeźwy Pan do którego wezwano ekipe medyczna I.lot opoznil sie o 40min"
Minusy: "Troche wiecej zwracac uwage jacy pasażerowie wchodzą na pokład A nie skupianie i polowanie na walizki.kto ma za duża i może dodatkowo zapłacić."
Plusy: "Kind stevards clean plane no delay"
Minusy: "More comfortable seats but this is low cost company :)"
Plusy: "Wygodne fotele dość czysto"
Plusy: "The crew was very friendly and helpful."
Minusy: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Plusy: "The crew was really nice"
Minusy: "1h30 delay for no specific reason is unacceptable"
Plusy: "Start i lądowanie o czasie."
Minusy: "Okolo 140 pasazerow z priority i proba ich upchniecia do 1 transferu. Na pokladzie syf brud malaria. Samolot nie byl sprzatany po poprzednim locie. Kolejka priority bez widocznego oznaczenia i z tego powoduprzepychanie sie przez ludzi bez priority."
Minusy: "Opóźnienie o niemal 2h, obsługa średnio miła"
Plusy: "Obsługa bardzo uprzejma, pomimo zmęczenia i " długiego dnia""
Minusy: "2h opoznienia"
Minusy: "Lot był.opozniony ponad godzinę do tego jak zawsze mało sprawnie szła kolejka do samolotu!"
Plusy: "The air hosts and hostesses were very polite and courteous."
Minusy: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Minusy: "Jak zawsze lot był.opozniony!"
Plusy: "Podróż przebiegła niezauważalnie szybko w miłej atmosferze pod opieką profesjonalnej załogi."
Minusy: "W tym miejscu nie mam nic do dodania. To był naprawdę bardzo miły i udany lot."
Plusy: "The price"
Minusy: "The check in was not opened on time The bordibg was not possible on time"
Plusy: "Smooth flight"
Minusy: "No terminal connection"
Plusy: "Easy to book. Comfortable flight."
Minusy: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Plusy: "Good legroom and comfortable seats"
Plusy: "Odlot co do minuty, bezbłędne lądowanie. Brawa dla kapitana Polaka."
Plusy: "The flight was overbooked so they took my wife of the flight"
Minusy: "Lot opóźniony 1.35h. Duszno. Staliśmy w kolejce do samolotu po czym.z powrotem nas cofnęli. Wody brakło a temperatura przekraczała 35st. Tragicznie!"
Minusy: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Minusy: "Extra charges. £35 to check bags in"
Plusy: "Płynny lot, dobre lądowanie. Sam lot - bez zarzutu."
Minusy: "Spóźnienie 35 minut, co sprawiło, że uciekł nam ostatni pociąg. Ale jest postęp: poprzedni lot z Luton opóźnił się o 6 godzin."
Plusy: "Zwyczajny spokojny dość długi lot."
Minusy: "Ponad godzina opóźnienia !!! Ale to można zrozumieć. Po wejściu do hali odlotów, pomimo elektronicznej odprawy, posiadaniu wydruku z adnotacją Priority i bagażu podręcznego należy się odprawić przy stanowisku nadawania bagaży (kolejka sic !) w celu otrzymania tzw. paper ticket. Oczywiści w moim przypadku nie dodano czerwonej naklejki Priority Boarding !!! Obsługa przy boardingu nie respektuje usługi pierwszeństwa wejścia na pokład. Pierwszeństwo jest tylko przy przejściu do hali tuż przed wejściem do busa lotniskowego. Potem już i tak wszyscy jadą wspólnie, więc pierwszeństwa wejścia na pokład nie ma. Dodatkowo jeśli zostaniesz skierowany przez kolejnego niekompetentnego pracownika lotniska DWC do niewłaściwego z dwóch autobusów (jeden podjeżdża do przednich schodów, drugi do tylnych) musisz się przeciskać przez cały, pełen pasażerów i bagaży pokład samolotu, ponieważ procedury !!! nie pozwalają przejść do odpowiedniego wejścia, np. tylnego mając miejsca 29. Nigdy więcej Wizzair, którego pracownicy pokładu twierdzą, że odprawa i boarding nie jest zależny od firmy Wizzair. Tylko dlaczego to Wizzair pobiera opłatę za usługi typu Pierwszeństwo wejścia na pokład ?"
Plusy: "Przestrzeń, załoga, czystość, cisza."
Plusy: "Miła załoga, nowoczesny samolot sprawny odbiór bagaży podręcznych oddanych podczas boardingu-cały lot na +"
Minusy: "Brudne lotnisko po stronie powietrznej, bardzo mało miejsca na nogi..."
Plusy: "Cabin crew podczas dzisiejszego lotu była po prostu genialna! A szefowa pokładu to już w ogóle przeszła sama siebie! Była cały czas uśmiechnięta od ucha do ucha, pomocna i widać było zezalezy jej na tym aby pasażerowie byli zadowoleni :)"
Plusy: "szybko jak zawsze"
Minusy: "Wypelnianie dokumentow wymaganych przez polski rząd dla cudzoziemców nie znajacych jezyka....otrzymuja strony a4 drobnym drukiem tylko po polsku,bez tlumaczenia, a zaloga byla dzis ze wszystkich stron, tylko nie z Polski.Nie wiedzieli takze, czy osoby podróżujące tranzytem maja je wypełniać, czy tez nie."
Plusy: "Cena najbardziej mi odpowiadała oraz szybki przelot."
Minusy: "Stewardzi, którzy co chwilę przeszkadzają i namawiają do kupna nikomu niepotrzebnych rzeczy."
Minusy: "Obsługa dramat.. Cztery osoby stały cały czas rozmawiając ze sobą z tyłu lub przodu samolotu. Po turbulencjach zapomniały odblokować toaletę ludzie stali dobre 15 minut. Nie reagowały na dzwonek. Obsługa wdawała się w rozmowę z pijanym pasażerem. Dramat!!!"
Minusy: "Mógłby się nie opóźniać"
Minusy: "Lot opóźniony o 1h, zero informacji wcześniej na lotnisku, brak wyjaśnieniem i przeprosin ze strony Ryan Air"
Plusy: "Miękkie lądowanie."
Minusy: "Bardzo wysoka temperatura na pokładzie - są to odczucia wielu pasażerów. Mimo opóźnienia gate został otwarty planowo co skutkowało 40 minutowym czekaniem w korytarzu."
Plusy: "Terrible crew rude and impolite"
Minusy: "Direct boarding."
Minusy: "Bagaż podręczny, chociaż żeby mały plecak był. Rozmieszczenie pasażerów jest co najmniej złośliwe."
Plusy: "Punktualność, skuteczność."
Minusy: "Długie kolejki do odprawy bezpieczeństwa i na pokład."
Plusy: "Załoga pomogła mi znaleźć zgubioną kurtkę. Byli bardzo mili."
Minusy: "Brak miejsca na książkę/telefon przy siedzeniach np. z przodu na siedzeniu przed pasażerem."
Plusy: "Załoga super, bardzo miła obsługa klienta"
Minusy: "Spóźnione loty, zawsze zostaje lęki nie smak niestety"
Minusy: "Samolot niestety mimo, że przyleciał na czas, miał 30 min opóźnienia na starcie..."
Minusy: "Brak przydziału miejsc koło siebie przy zakupie np.2 biletów"
Plusy: "miła odprawa i załoga pokładowa"
Minusy: "kolejki i czekanie na wejście (mimo priority) bardzo głośne zachowanie pasażerów - dzieci oągłdały głośno filmy bez słuchawek, rodzice mniejszych dzieci pozwalali im wrzeszczeć dla zabawy, niektórzy dorośli krzyczeli do siebie"
Minusy: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."
Minusy: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Plusy: "Bardzo miła obsługa, co zaskakujące w znacznej przewadze męska."
Minusy: "strasznie dużo handlu"
Plusy: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Minusy: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Plusy: "Ogólnie to tylko miła obsługa jest na plus, reszta to porażka."
Minusy: "Nie dość, że lot był opóźniony, to zmieniono bramkę na oddaloną od pierwotnej o kilometry, trzeba było się cofnąć do sali odlotów, później dwa przystanki kolejką i jeszcze maszerować dobre 400m. Jak już wsiedliśmy, to pilot zakomunikował, że postoimy przy terminalu jakieś 40 minut, bo korytarze powietrzne zwężone, czy coś w tym rodzaju. Na ciepło posiłki tylko po starcie. Masakra jakaś."
Plusy: "We actually made it"
Minusy: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Minusy: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Minusy: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Plusy: "I got to my destination"
Minusy: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Plusy: "We arrived safely"
Minusy: "Said on time until we arrived at airport gate- then said delay with no reason given and no one to speak to. Estimated time kept getting pushed back. If had known if long delay would have stayed in Santander and enjoyed day. Poor customer service and frustrating delays."
Minusy: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Plusy: "Nice and cheap."
Minusy: "The window was in the wrong place so I got a bad neck trying to look out."
Plusy: "Samoloty to taki ładne maszyny :)"
Minusy: "Lot był opóźniony o ponad dwie godziny i nawet jak już wszyscy byli w samolocie, czekaliśmy już z włączonymi silnikami pół godziny. Po wylądowaniu również czekaliśmy 20 min na autobus. Łącznie lot opóźniony o 3 godziny i żadnej rekompensaty ze strony linii lotniczych."
Plusy: "Lot nie był opóźniony, bardzo miła załoga oraz profesjonalizm usługi."
Minusy: "Na lotnisku w Krakowie trzeba było BARDZO długo czekać na walizki. Pociągi z lotniska w Krakowie na dworzec główny jezdzą co godzinę co jest niedopuszczalne. (Przez długi czas oczekiwania na walizki spóźniłem się na pociąg)"
Minusy: "Opóźniony lot o 1 godzinę. Brak jakiejkolwiek informacji o opóźnieniu. Brak jakichkolwiek przeprosin."
Minusy: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Minusy: "Duże opóźnienie i złe wyrównanie ciśnienia w kabinie przy podchodzeniu do lądowania/ wrzask dzieci i godzinne dochodzenie do właściwej słyszalności dorosłych/"
Plusy: "załoga bardzo miła"
Minusy: "przesuwanie czasu otwarcia bramki o 5, 10 min i tak w kółko przez godzinę..."
Plusy: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Minusy: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Plusy: "bylo dobrze, nikogo nie bylo obok mnie przez dwa loty"
Minusy: "Brak przygotowania samolotu do lotu. Opóźnienie 1h"
Minusy: "6 godzinne opóźnienie lotu"
Minusy: "Being delayed an lied too"
Plusy: "bezposredni lot"
Minusy: "boarding polegajacy (i to priority) na czekaniu na stojaco przed drzwiami prawie 1h...to brak dobrej organizacji oraz brak jakiegokolwiek szacunku do pasazera...poza tym gdzie tu pririty??"
Minusy: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Plusy: "Komfort 2 Samolotu był lepszy nie pierwszego - więcej miejsca"
Minusy: "Na lot z Modlina musiałem czekać około 1.5h przy czym musieliśmy wymienić samolot z powodu awarii (awarię mogę zrozumieć ale to po co siedzieliśmy przez godzinę w samolocie i nie informowano nas dla czego jest niedopuszczalne) prze to ledwo zdążyłem na kolejny lot"
Minusy: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Minusy: "opóźnienie startu o ponad 2h"
Minusy: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Minusy: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Plusy: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Minusy: "They called boarding a long time before it actually started. Food available was not so good."
Plusy: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Minusy: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Plusy: "Szybko, punktualnie"
Minusy: "Za mało miejsca na nogi. Brak info gdzie się znajdujemy. Nudno, głośno, za goraco"