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Plusy: The crew was friendly and helpful.

Minusy: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Plusy: the crew were so nice

Minusy: not enough room between seats

Plusy: Entertainment

Minusy: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!

Minusy: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.

Plusy: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Minusy: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Plusy: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.

Minusy: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.

Plusy: amazing and great customer service

Plusy: Very helpful crew. Quick boarding process.

Minusy: Not much leg room, or space in seats.

Plusy: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Minusy: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Plusy: The audacity of your gross negligence in a time of global pandemic.

Minusy: Any semblance of social responsibility or ethical behavior.

Plusy: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!

Minusy: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!

Plusy: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Minusy: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Plusy: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Minusy: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Plusy: Crew was nice

Minusy: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Plusy: Trip was cancelled

Minusy: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Minusy: Swiss perfect as always, Barcelona ground worker disaster, as always....

Plusy: The crew was very nice.

Minusy: The seats had such little cushion that it made the flight extremely uncomfortable.

Plusy: Everything was comfortable.

Minusy: I can't think of anything.

Plusy: Friendly crew

Minusy: Not piling up people like sardines in a can.