Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Great service, nice crew, 777300 is a great plane. They offer a nice Swiss chocolate at the end of the flight. This trip was very good - except for the check in process in Miami for my outbound flight
Plusy: "Crew was very helpful"
Minusy: "More entertainment"
Plusy: "More or less on time"
Minusy: "Outdated aircraft. Flight took longer than usual."
Plusy: "The kindness of all people working on Swiss was very special"
Minusy: "The food was not very special, but the chocolates were awesome"
Plusy: "Crew was really nice can’t complain"
Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"
Plusy: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Plusy: "The crew was excellent, the food was very good as well as the entertainment"
Plusy: "The crew was friendly and polite."
Minusy: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Plusy: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Minusy: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Plusy: "Very little."
Minusy: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."
Plusy: "I love SWISS"
Minusy: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Plusy: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Plusy: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Minusy: "As always, the economy chair area are small but roomier than other airlines."
Plusy: "Service was great and the flight very smooth. Great flight!"
Plusy: "Special GF meals care on board, friendly staff, good food and drinks"
Minusy: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Minusy: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Plusy: "Smooth, on time flight"
Plusy: "Service wa a ok."
Minusy: "Seats too small. Staff not friendly"
Minusy: "Flight cancelled so I didn't like it at all"
Minusy: "Not enough leg room."
Plusy: "Excellent service, comfortable, clean, on time."
Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minusy: "-That I can't always fly Swiss"
Minusy: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."
Plusy: "Very accommodating"
Plusy: "Comfortable and safe flight"
Minusy: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Minusy: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Plusy: "Crew were organized and pleasent. Lots of food."
Minusy: "Seats in economy are tight."
Plusy: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Minusy: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Plusy: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."
Plusy: "The courteous and helpful crew. The food and snacks."
Minusy: "The cramped seats and the poor leg room."
Plusy: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Minusy: "A little more water, and too little nag wait in Zurich for connecting flight"
Minusy: "People who handle Swiss"
Plusy: "I enjoyed the entirety of the flight."
Minusy: "No complaints."
Plusy: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Minusy: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"
Plusy: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Minusy: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Plusy: "good entertainment and many options on the tv"
Minusy: "The seats are very uncomfortable"
Plusy: "Nice crew, good food!"
Minusy: "NO INTERNET!!!"
Plusy: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."
No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Plusy: "The crew was helpful."
Minusy: "The comfort of the seat could be better."
Minusy: "Everything was good"
Plusy: "Crew was great, check in was fast. Overall great experience."
Plusy: "Seat was comfortable, boarding was good"
Minusy: "WiFi didn’t work, my tv didn’t work either"
Minusy: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Minusy: "The food on the plain or snacks were to poor and not that tasty."
Minusy: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Plusy: "Comfort and service was great."
Minusy: "The severe delays was frustrating and not getting enough information about it."
Plusy: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Plusy: "Crew was awesome. Very respectful and helpful"
Minusy: "Food options"
Minusy: "Explain why there’s over a 2 hour delay"
Minusy: "Faster lines at check-in. More courteous security personnel"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Crew was very attentive and friendly"
Minusy: "Boarding could be better."
Minusy: "Flight was 20 minutes delayed"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Minusy: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Plusy: "Quickly boarded and took off as well. It was a really smooth flight!"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "The flight was delay 3:45 and no compensation!!!!"
Minusy: "The worst The flight was delay and no compensation!!!! 3:45"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "How professional everyone was"
Minusy: "Everything was good"
Minusy: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Plusy: "Seating was very nice and a free move was a plus"
Minusy: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Plusy: "The service and the seats"
Minusy: "We spent more time than scheduled waiting to take off"
Plusy: "Nothing. My flight got canceled."
Minusy: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"
Plusy: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Minusy: "It was a smaller airplane."
Minusy: "Some of the flight attendants were rude and not very welcoming at all."
Plusy: "Delta made the experience great"
Minusy: "Flight was delayed almost two hours"
Plusy: "Always a good experience with Delta! They’re the best!"
Minusy: "flight ticket very expensive."
Minusy: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Plusy: "Personnel were pleasant and welcomeing at the gate and onboard."
Minusy: "Service overall and pleasant disposition of the crew."
Plusy: "Staff was really nice and helpfull"
Plusy: "Courteous crew"
Minusy: "Not enough room. Older plane model. No screens for entertainment."
Plusy: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Plusy: "Plane is great. Comfortable."
Minusy: "The staff at the gate at LGA were not too friendly."
Plusy: "The staff was was very accommodating to myself and my 19 month old daughter"
Plusy: "Clean & new plane, some of the stewards were fine, good pilot"
Minusy: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Plusy: "On time"
Minusy: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Plusy: "On line customer service was very courteous and helpful."
Minusy: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
I Love Lufthansa airline s and all crew … always accurate and direct thku
Plusy: "Uncomfortable seats."
Minusy: "Seats, and helping passengers when they have delays"
Minusy: "The seat didn’t recline and the entertainment didn’t work"
Minusy: "The travel has bien good"
Minusy: "Best company and the 380 is amazing."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Crew was very kind and attentive"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Minusy: "Opóźnienie lotu"
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "The crew helped my mom very much with her ansiery and were with her at all times."
Minusy: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Plusy: "Obsługa i jedzenie"
Plusy: "Everything was on time, the service was very nice as well. No problems at all."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Plusy: "We left an hour late. Pilot made up most of the time in the air."
Minusy: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plusy: "The same"
Minusy: "Nothing to be mentioned everything was good"
Plusy: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Minusy: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Reasonably good entertainment and ability to charge electronics with USB"
Minusy: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Plusy: "excellent service"
Minusy: "entertainment selection"
Plusy: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Minusy: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Plusy: "I liked the crew personnel"
Minusy: "I didn't like food"
Plusy: "Very friendly staff!"
Minusy: "Monitor was very slow and at some moments not working at all (even after restart)"
Minusy: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."
Plusy: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Minusy: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Minusy: "Entertainment system was very slow."
same as from LUX … professional, nice.
Great flight Will go again!
Plusy: "Crew was great, on time flight, clean plane."
Minusy: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Plusy: "Overall a nice and good flight"
Minusy: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Plusy: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minusy: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Minusy: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plusy: "Crew good and seat OK but not exceptional for business class"
Minusy: "Food was average - main course could have been better. Range of movies ok but not great"
Plusy: "Almost everything, especially the crew."
Minusy: "Don’t feel like anything should be better to be honest"
Plusy: "Flight and the crew!"
Minusy: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Minusy: "Everything was good"
Minusy: "Flight got delayed 30 minutes"
Minusy: "The flight was cancelled and had to be rerouted on United Airlines."
Minusy: "No reading light in my seat..."
Plusy: "We got to Amsterdam on time"
Minusy: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plusy: "Good comfortable seat with extra leg room. Pleasant crew."
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Minusy: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plusy: "Nice people and good service"
Minusy: "Not much"
Minusy: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Plusy: "Overall booking and airport was ok. Food was also actually quite good."
Minusy: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Plusy: "Face recognition was amazing"
Minusy: "Too hot on plane"
Plusy: "The staff tried to help me when it was evident we would not arrive on time"
Minusy: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Plusy: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plusy: "The boarding was easy and you didn't have to wait inline for that long"
Minusy: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Minusy: "The movie selection did not seem extremely varied."
Plusy: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Minusy: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Plusy: "Left ontime and service was excellent."
Minusy: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Plusy: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Flight crew; legroom even in cheap seats."
Minusy: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plusy: "Service impeccable!"
Minusy: "They have one line of executive class after the kitchen and toilet, is very noisy."
Minusy: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Minusy: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
Traveling these days can be a little strange and at times more difficult than normal due to this pandemic. Finnair did an amazing job and all areas of the trip! I would absolutely fly with finnair again and will recommend the airline to friends and family.
Pleasant flight, was delayed 3 1/2 hours
Plusy: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Minusy: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Plusy: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Plusy: "Departed and arrived on time"
Minusy: "Stop the sardine can treatment of passangers"
Plusy: "At least the crew was friendly"
Minusy: "The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big."
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Plusy: "The crew was helpful and polite, food was good"
Minusy: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Plusy: "I liked everything !"
Plusy: "On time"
Minusy: "All was well. Long bus ride to the planr"
Plusy: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Minusy: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Minusy: "Missed my connecting flight from Helsinki to Miami because the flight from New Delhi, India was delayed by more than 4 hours."
Plusy: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Minusy: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Plusy: "Great customer service; food was good; excellent movie selection"
Minusy: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Plusy: "Service, staff, food and beverages all excellent"
Minusy: "Seat was just a little hard when lying on my side"
Plusy: "Crew attitude, food, bluberry juice, punctuality"
Minusy: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Plusy: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Plusy: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Minusy: "the flight was 2 hours delayed."
Plusy: "Finnair is great. I travel with a cello and they were terrific! 1. They understand and respect musicians and the anxiety involved in traveling with a large, fragile musical instrument. 2. The staff was very responsive and helpful in answering my questions and concerns. 3. Finnair employees are a totally professional group of people and friendly, too. all the flights were smooth. I've flown a lot and for me Finnsir is always the best choice to Moscow."
Minusy: "The experience going was great. Coming home, the plan was old, but it didn't bother me."
Minusy: "Wasn't given vegetarian option for food and don't eat meat."
Minusy: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Plusy: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Minusy: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Plusy: "direct flight from Helsinki to Miami was good"
Minusy: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Minusy: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."
Minusy: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Plusy: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"
Plusy: "Good food, two hot meals."
Minusy: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Plusy: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Minusy: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Plusy: "Upgrade to business class was fantastic given my then physical condition. Wheelchair assistance to and from airplane smooth and courteous, food and all of service on board fantastic."
Plusy: "Great service, great food, and comfortable seats."
Plusy: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Minusy: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Plusy: "Food and crew"
Plusy: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Minusy: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Plusy: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Minusy: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Plusy: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Minusy: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Plusy: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Plusy: "the price was very good"
Plusy: "It was a quick, smooth flight."
Minusy: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Plusy: "Punctual and very good service from friendly crew"
Minusy: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Plusy: "Overall a great flight."
Minusy: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Plusy: "Direct flight"
Minusy: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."
Minusy: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
Plusy: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Minusy: "I will not fly again with this American airline"
Minusy: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Plusy: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Minusy: "Inflight entertainment....AA NEEDS to get individual screens in economy."