Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Plusy: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Minusy: "Nothing,just the seats. Cleanliness was perfect"
Plusy: "Nice crew, good food."
Minusy: "Both bathroom were not working in business class area."
Plusy: "The crews were pretty great!"
Minusy: "The regulating of the temperature."
Minusy: "Information on arrival time was not correct"
Plusy: "Newer plane, crew was amazing, seats were adjustable"
Plusy: "Boarding was quick and flight was calm"
Minusy: "The coffe and breakfast."
Plusy: "Crew was nice and pleasant"
Minusy: "Flight very late"
Plusy: "Crew were great"
Plusy: "Reasonable space in economy class seats"
Minusy: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plusy: "The crew is really welcoming"
Minusy: "The seats are too narrow and a bit too hard"
Minusy: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Minusy: "There was no wifi on flight"
Plusy: "The flight crew was so friendly and the food was really good."
Plusy: "Good for both."
Minusy: "Bigger seats."
Minusy: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plusy: "The crew"
Minusy: "Seat comfort"
Plusy: "My seat"
Minusy: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Minusy: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plusy: "Crew was nice and friendly"
Minusy: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plusy: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Minusy: "Not having to walk outside in Edinbur4gh to board the flight."
Plusy: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plusy: "Food provided, staff kind"
Minusy: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plusy: "The crew was very nice"
Minusy: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Minusy: "The flight was cancelled and had to be rerouted on United Airlines."
Plusy: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plusy: "Crew was good"
Minusy: "No reading light in my seat..."
Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plusy: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minusy: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plusy: "Nice people and good service"
Minusy: "Not much"
Plusy: "Crew where awesone and the choice of entertainment was fantastic"
Minusy: "Seats way to close together"
Plusy: "Flight crew very nice"
Minusy: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plusy: "Efficient crew"
Minusy: "Long, slow line at check in. Not many new movies or tv shows"
Minusy: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The leg room, was surprisingly roomy"
Minusy: "The food and that there was no entertainment."
Plusy: "Nice crew; clean plane; decent dinner"
Minusy: "No entertainment system; insufficient knee space"
Plusy: "Service, technology"
Minusy: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plusy: "The staff was extremely pleasant. Food was good!"
Minusy: "Have no complaints"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Minusy: "Movies available weren't to my taste, which isn't of great importance anyway."
Plusy: "Although economy, it was pleasant and okay"
Minusy: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Plusy: "Nice crew"
Minusy: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Plusy: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Minusy: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Plusy: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Plusy: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Minusy: "The food. It was okay."
Minusy: "The crew dropped the bottle to the head of my son."
Minusy: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Plusy: "I like the food and servise"
Minusy: "small seats,no LCD for each one,food nor so good."
Minusy: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Plusy: "Not much."
Minusy: "Baggage fees and unclear policy during booking with Kayak."
Minusy: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Plusy: "Landing was a disaster"
Plusy: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Minusy: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Plusy: "Liked all except the food"
Minusy: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Minusy: "We are late only 25 min (50% of flight - 50 min)"
Minusy: "Can’t like it if you missed it!!"
Minusy: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plusy: "On time"
Minusy: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Minusy: "Food was ok. Flight was delayed."
Plusy: "The stewardess is very polite and accommodating n"
Minusy: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Plusy: "Timing flight people working very nice and hospitality"
Plusy: "The service was superb!"
Minusy: "The flight was too short."
Plusy: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Minusy: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Minusy: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Plusy: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Minusy: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Minusy: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Plusy: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Plusy: "The flight was very smooth"
Minusy: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Minusy: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Plusy: "see above"
Minusy: "see above"
Plusy: "Good food, lots of movies, flight attendants friendly"
Minusy: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Plusy: "Plenty of food and drinks, pleasant crew"
Plusy: "Great staff, friendly and helpful."
Plusy: "Whole process of checking in, security, and boarding was very easy."
Minusy: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Plusy: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Minusy: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Minusy: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Plusy: "Excellent crew and service!"
Minusy: "I luked the atmosphire and the silence ."
Plusy: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Minusy: "There weren't a single blanket on the whole flight"
Minusy: "I had no notification about luggage fee in airport upon registration."
The turn time for a connecting flight from Europe to the US was only 40 minutes. We had to run through the airport, wait in passport control and the barely made the flight. Also, were were told at the counter that the maximum carryon weight was 9KG and were forced to check our two carryon. When we got to the gate, the size allowable was 11KG. Both checked pieces did not make the connection and are delayed two days. This all happened because of the 40 minute landing to takeoff time difference. When I asked the counter people about this being too tight, they said Lufthansa has a problem with this as it happens all the time.
Short time between flights. Most important things special for my age. I choose another liner but I going to stay with LUFtHANSA. Thank you.
Very disappointed in Lufthansa
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Plusy: "Nothing . Flight was cancelled"
Minusy: "Refund people money"
Plusy: "The crew was the best"
Plusy: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Minusy: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Crew was super professional and friendly !"
Minusy: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Plusy: "Seat super comfortable!"
Minusy: "Food service could've been better"
Plusy: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Minusy: "Not much to say."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Friendly and cheerful crew. Very generous with the drinks."
Minusy: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Guy beside me was always sitting to his friends."
Minusy: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Plusy: "All except bfast"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Online check in, easy to board. Flight was on time."
Minusy: "I wish there was a vegan option for the food/snack onboard."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Minusy: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Plusy: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Plusy: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Plusy: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Minusy: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Plusy: "Arrived safely."
Minusy: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Minusy: "I have no flight to connect to."
Minusy: "Was the worse food that I was served on a international flight."
Plusy: "Nothing positive to report...NOTHING!!"
Minusy: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Minusy: "Opóźnienie lotu"
Plusy: "Everything except that cookie!"
Minusy: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Plusy: "Good food, service. Love that toilets are downstairs"
Minusy: "New planes are smaller and more cramped"
Plusy: "Obsługa i jedzenie"
Plusy: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "Less space in the seats than there used to be."
Minusy: "Helpful flight attendant, kind check in attendant"
Minusy: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Plusy: "Check in was so easy."
Plusy: "Food was the best airline food!"
Plusy: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Minusy: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Plusy: "On time travel. Check In Staff were kind and engaging."
Minusy: "On flight staff were minimally attentive. Food was mediocre."
Plusy: "Efficient friendly service."
Minusy: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Minusy: "Difficult to find check in at Copenhagen airport"
Plusy: "On time. Good hardware."
Minusy: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Plusy: "Guess what, we took off and arrived on time!"
Minusy: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Plusy: "Overall I was very pleased with your level of service and would highly recommend SAS airline for anyone traveling from New York City New Jersey area abroad ! The planes were new clean and the level of service was exceptional . I am in the Hotel hospitality industry as an executive corporate chef . I enjoyed the service of your steward wearing the chef jacket ,, very impressive."
Minusy: "Not much I didn’t like !"
Minusy: "Flight delayed and we sat on tarmac for 2 hours"
Plusy: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Minusy: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Plusy: "Flight attendants"
Minusy: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Minusy: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."
Plusy: "Boarding was smooth, luggage came out quickly."
Minusy: "No entertainment, only coffee and tea served."
Minusy: "Nothing to hate"
Plusy: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Minusy: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Minusy: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Plusy: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Minusy: "No Entertainment, no snacks included, only tea and coffee"
Plusy: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Minusy: "There was no snack served."
Plusy: "Great crew, on schedule."
Minusy: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."
Plusy: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Minusy: "Chairs were narrow and not so comfy."
Minusy: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Plusy: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."
Plusy: "Good flight."
Plusy: "I liked that we landed."
Minusy: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Plusy: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Minusy: "There were no problems"
Plusy: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Plusy: "Punctual and very cordial staff."
Minusy: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."
Minusy: "Cattle call boarding in a culture where standing in que is unheard of."
Plusy: "the food was greqt"
Minusy: "the boarding process has no order"
Plusy: "The airline is very professional and the crew were very courteous."
Minusy: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Minusy: "This flight did not occur due to delays."
Plusy: "Everything was on time!"
Plusy: "It was a clean plane and entertainment was good."
Minusy: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Minusy: "They charge me €70 for my bag and it should have been free!!"
Plusy: "The food was excellent"
Minusy: "A glass of wine free of charge would have been a nice addition."
Plusy: "Friendly crew"
Minusy: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"
Minusy: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Minusy: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Plusy: "The extra leg room I paid for."
Minusy: "The cost to change my flight"
Plusy: "It was quick and on time and not very crowded. Nice crew."
Minusy: "No snacks and no entairtainment."
Plusy: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Minusy: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"
Najszybszy lot na wakacje. Szkoda, że LOT zrezygnował z tych covidowych "charterów".
Jak zaznaczyłam we wcześniejszej opinii , przez wasz błąd nie mogłam wejść na pokład samolotu
czysty i nowoczesny samolot
Podczas lotu zabrakło napojów, stewardesy bywają opryskliwe.
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Minusy: "Jest ok polecam"
Minusy: "Jest ok polecam"
Plusy: "Bardzo miła obsługa i smaczna jagodzianka (dużo jagód)"
Minusy: "The food was very poor, the staff hardly offer any liquids through out the flight."
Plusy: "The price and route were convenient."
Minusy: "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"
Plusy: "Small plane but comfortable seats with enough space"
Minusy: "Very stressful transfer - 30 mins are not enough"
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Minusy: "Be on time, no delays!"
Minusy: "The Odessa airport is confusing for departure but good arrival area"
Minusy: "They terrible, no one should flight with this shitty company. Never departure or arrive in time, if you have short connection you never gonna make it."
Minusy: "Everything is perfect you can take this flight"
Minusy: "Checked in luggage did not arrive. Arrived on Thursday was told to wait till delivery on Monday. Is it normal for LOT customers to wait for they luggage for 4 days? Disappointed"
Minusy: "Don't cancel the flight and ignore customers when trying to re-book flights."
Plusy: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Minusy: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Minusy: "Zamiast bezpośrednio lecieć do Tel Avivu, poleciał najpierw do Warszawy aby dobrać pasażerów. Lot wydłużył się o ok. 2 godziny."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Plusy: "Wsadzili do autobusu podwieźli pod samolot i nie wypuszczali. Na dworze skwar - w autobusie gorąco - jakieś 70 osób gotowało się jak w piekarniku."
Minusy: "Logistycznie podejść do tego - później wyjechać autobusem - tak aby dojechać pod samolot i od razu wypuścić."
Plusy: "było ok"
Minusy: "nowszy samolot"
Minusy: "Samolot mały mało miejsca na nogi"
Minusy: "Lot obsługiwany był przez przewoźnika Blue Air. Opóźnienie duże."
Plusy: "Complimentary upgrade to business class - wonderful!"
Minusy: "Delightful service and food."
Minusy: "Wymienic beznadziejna obsluge przez nie uprzejmie stewardesy"
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "Check in starts 36 hours prior to take off, which is 50% more than what others allow. It was very convenient."
Minusy: "Food could be better, but it wasn't bad in any way."
Minusy: "2 godziny opóźnienia na trasie trwającej 2 godziny."
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Jak zwykle perfekcyjny pilotaż"
Minusy: "Jedzie w opcji Menu Premium niesmaczne. Brak napojów podczas lotu, pomimo, że opcja Premium je przewiduje. Nie polecam dokupywania tej opcji - podanie „plaltykowego”, sztucznego jedzenie na porcelanie nie jest warte swojej ceny. Nawet herbata była ochydna. Ekran systemu rozrywki nie działał."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Minusy: "Lot jak zwykle opóźniony"
Minusy: "Ponad 1h opóźnienia"
Plusy: "Profesjonalny personel pokladowy"
Minusy: "Brak informacji o spodziewanym opóźnieniu na gate. Obsługa bagażu na Okęciu to kpina, po 20 minutach czekania informacja że potrzebują jeszcze co najmniej 30!!!"
Plusy: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Minusy: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."
Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"
Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."