Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Would be nice if the only choice for vegetarians wasn't pasta!
Customer service was lacking when we missed our connection
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
Plusy: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Plusy: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Minusy: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Minusy: "There was no food ..."
Plusy: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Minusy: "The seats are small with very little leg room"
Minusy: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Plusy: "Crew was very accommodating."
Minusy: "Flight was overbooked which caused an hour delay."
Minusy: "The connection time was too long"
Minusy: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"
Plusy: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Minusy: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Plusy: "Very attentive staff, good food and drinks."
Minusy: "We paid for upgraded seats that were still very tight."
Plusy: "Great food, snacks, and entertainment."
Plusy: "On time. Friendly employees. No issues at all."
Plusy: "The food."
Minusy: "They didn't offer hot drinks like coffee/tea."
Plusy: "The seats in exit row were large enough for me to straighten my legs"
Minusy: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Plusy: "I was rerouted to another country so that I could still make it to Greece on the same day."
Minusy: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Plusy: "Service was minimal but sufficient, Food was good"
Minusy: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Plusy: "Food and movies"
Minusy: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Plusy: "Friendly Staff"
Minusy: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Plusy: "Leg room"
Minusy: "No entertainment"
Minusy: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Plusy: "Fast journey despite a short delay it arrived on time."
Minusy: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Plusy: "Nice sandwich and chocolate."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "EXCELLENT LEG ROOM"
Plusy: "Good service, space for people and luggage"
Minusy: "Less than great food, but everyone else is the same"
Plusy: "My upgrade to first class. Service she good is good considering short flights"
Minusy: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Plusy: "Attention to details from flight attendants"
Minusy: "The food was not to my liking except for the crackers, ice cream and water!!"
Plusy: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Minusy: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Plusy: "On time"
Minusy: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Plusy: "crew was friendly, little snack was delicious"
Minusy: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Plusy: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Minusy: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Plusy: "Good product, excellent food, great and attentive service"
Minusy: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Plusy: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Minusy: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."
Plusy: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Plusy: "It was a very short flight. Thankfully very short."
Minusy: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Minusy: "My flight was pleasant"
Plusy: "Everything is excellent"
Minusy: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Plusy: "I loved the food, the crew, and the entertainment."
Plusy: "Good staff, food, service"
Minusy: "No leg room for us tall people!"
Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the future.
The crew was oustanding, very personal service.
Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple children.
Plusy: "Fantastic crew!"
Minusy: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."
Plusy: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Minusy: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Minusy: "Confortable seats"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Crew was super professional and friendly !"
Minusy: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Plusy: "Seat super comfortable!"
Minusy: "Food service could've been better"
Plusy: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Minusy: "Not much to say."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Friendly and cheerful crew. Very generous with the drinks."
Minusy: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Guy beside me was always sitting to his friends."
Plusy: "Good leg room in aircraft and comfortable seating."
Minusy: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Plusy: "The entertainment selection was diverse."
Minusy: "Seats in economy were too cramped."
Plusy: "Short flight but staff very attentive, food good."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Plusy: "Online check in, easy to board. Flight was on time."
Minusy: "I wish there was a vegan option for the food/snack onboard."
Plusy: "Same as above same as a bove"
Minusy: "Same as above"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Minusy: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Plusy: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Minusy: "I have no flight to connect to."
Minusy: "Opóźnienie lotu"
Plusy: "Everything except that cookie!"
Minusy: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Plusy: "Obsługa i jedzenie"
Plusy: "The staff was friendly, the seats were comfortable, and the price was perfect."
Minusy: "The breakfast was terrible and the dinner was barely better."
Plusy: "The crew was nice and polite."
Minusy: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plusy: "Food is provided"
Minusy: "Delayed 6 hours on the plane"
Plusy: "Great service as always"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Flew business class. Service and food were excellent!"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Minusy: "No complaints"
Plusy: "The crew was attentive and everything went smoothly. I was able to change my seat."
Plusy: "Updates form Kayak were much better than any info from Lufthansa"
Minusy: "Overbooked. Offering € 250 to stay. Serious delay"
Minusy: "The food was not good."
Plusy: "Again the friendly crew."
Minusy: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Plusy: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Plusy: "Nice crew"
Minusy: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Minusy: "To arrive on time."
Plusy: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Minusy: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Minusy: "Boarding crew was nasty will never fly with you guys again"
Plusy: "Good entertainment choices."
Minusy: "Seat could be more comfortable"
Minusy: "Terrible food and service"
Plusy: "Food was good. Plane was good."
Minusy: "Night flight should turn off light. Staff was not skillful and professional."
Minusy: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Plusy: "Very nice staff on board and timely departure"
Minusy: "Cold during the flight"
Plusy: "On time, nice breakfast"
Minusy: "Not enough leg room, same as everyone"
Minusy: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Minusy: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Plusy: "Service was outstanding!"
Plusy: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Minusy: "long layover before my next flight to Chicago"
Minusy: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Minusy: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Plusy: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Minusy: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Minusy: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Minusy: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Plusy: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Plusy: "Safe trip"
Minusy: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Plusy: "I like everithing was great . Thank you ."
Plusy: "all good."
Minusy: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Plusy: "I liked the crew on the flight."
Minusy: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Plusy: "The service was superb!"
Minusy: "The flight was too short."
Plusy: "Life is beautiful"
Minusy: "My fellow passenger fended off my sexual advances like a pro"
Plusy: "Not a long run."
Minusy: "Seats too too tight. Uncomfortably tight."
Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."
Minusy: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Minusy: "Not enough room in the seat"
Plusy: "Plane was half empty, so we could sleep on three middle seats"
Minusy: "I would expect more (and better) food for 9 hour intercontinental flight"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "The air crew service"
Minusy: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Plusy: "Excellent service."
Minusy: "Somewhat expensive for Vienna - Brussels one way route."
Plusy: "The crew was very professional and kind and evetything was on time. The food is tasty."
Minusy: "No entertainment at all."
Minusy: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Minusy: "Both flights were delayed. Food selection was poor."
Plusy: "Efficient crew, good meals,on time arrival."
Minusy: "Took a while to board and could use more updated films-minor details."
Minusy: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Plusy: "Compared to most American crews the Aus crew was helpful and outstanding."
Minusy: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Plusy: "Great crew, efficient boarding, on time"
Minusy: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Minusy: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Minusy: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Minusy: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Plusy: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Minusy: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Plusy: "The flight was smooth and the staff was great."
Plusy: "The flight was good, the food was good, the crew was excellent"
Minusy: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Plusy: "Lovely crew, very helpful"
Minusy: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Plusy: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Minusy: "Not happy to pay extra money for my case"
Minusy: "Nothing special"
Minusy: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plusy: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plusy: "Good flight, arriving well on time."
Plusy: "Interior of the plane was clean. Smooth landing."
Minusy: "Pilot did not avoid turbulence"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Minusy: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Plusy: "Arrived Early!"
Minusy: "Left Late :-)"
Plusy: "Overall everything was ok."
Minusy: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plusy: "Fabulous trip with friendly, helpful staff"
Plusy: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Minusy: "Flight departing late."
Plusy: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plusy: "Good information and helpfil boarding."
Minusy: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Plusy: "Booked extra room seat which gave me good room for seating"
Plusy: "The aircraft was clean"
Minusy: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plusy: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Minusy: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Minusy: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plusy: "Comfortable seats. Warm plane with happy staff."
Minusy: "Maybe a second sandwich option for food, not everyone likes cheese."
Plusy: "Very friendly crew"
Plusy: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Minusy: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Plusy: "Helpful and smiling cabin crew."
Plusy: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Minusy: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Plusy: "In flight food was enjoyable"
Plusy: "The food and the punctuality"
Minusy: "The technology in interteiment is not touch screen"
Plusy: "Everything. A truly faultless experience!"
Minusy: "Dutch sub titels would be nice."
Minusy: "I don’t like the limited choice of drinks on these short KLM flights."
Plusy: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Minusy: "Flight was delayed due to weather in Amsterdam area"
Plusy: "Service provided by the staff"
Minusy: "The navigation of the entertainment system is not very friendly"
Plusy: "The supplied pack of toothpaste/toothbrush"
Plusy: "Short-hop flight, fit for purpose."
Plusy: "Cabin crew very pleasant"
Minusy: "Lost our bags, little sympathy from staff"
Plusy: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Minusy: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Minusy: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plusy: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
czysty i nowoczesny samolot
That was a Mostly positive experience and good/fast connection
Wejście na pokład rekawem
Podczas lotu zabrakło napojów, stewardesy bywają opryskliwe.
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Załoga ściga o maski choć mam orzeczenie z sądu, że nie muszę nosić. To jest dopiero chore!
Was quick and simple nothing fancy
Minusy: "Jest ok polecam"
Plusy: "Bardzo miła obsługa i smaczna jagodzianka (dużo jagód)"
Plusy: "Never made on plane"
Minusy: "The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side."
Plusy: "New plane, comfortable seats, very nice flight attendants."
Minusy: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Plusy: "The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport."
Minusy: "Difficult to imagine"
Plusy: "Everything was meh"
Minusy: "There are other airlines"
Minusy: "Lot był opóźniony o godzinę, wiele osób nie zdążyli na swoje dalsze loty do Europy."
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "The flight was relatively short, so that was nice."
Minusy: "It left a lot to be desired for a Business Class fare."
Minusy: "2hrs delay. Family members did not sit together."
Plusy: "Comparing to other flight experiences, both the crew and the seat were excellent"
Minusy: "There was no entertainment at all. Considering that it is a daytime flight LOT might consider investing in some entertainment"
Minusy: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "Wsadzili do autobusu podwieźli pod samolot i nie wypuszczali. Na dworze skwar - w autobusie gorąco - jakieś 70 osób gotowało się jak w piekarniku."
Minusy: "Logistycznie podejść do tego - później wyjechać autobusem - tak aby dojechać pod samolot i od razu wypuścić."
Minusy: "2,5 H opóźnienia dla lotu który trawa 1:20 to naprawdę bardzo dużo"
Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i odleciał.wstyd i żenada"
Plusy: "The crew was very kind and helpful. Boarding was much more smooth compared to my flight to WAW."
Minusy: "The seat creaked a lot and seemed to disturb the person sitting to my left when I moved the sitting part forward or back when I needed to."
Minusy: "Czystość w samolotach"
Plusy: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Minusy: "Samolot mały mało miejsca na nogi"
Minusy: "Lot obsługiwany był przez przewoźnika Blue Air. Opóźnienie duże."
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Minusy: "Lot jak zwykle opóźniony"
Minusy: "Ponad 1h opóźnienia"
Plusy: "Profesjonalny personel pokladowy"
Minusy: "Brak informacji o spodziewanym opóźnieniu na gate. Obsługa bagażu na Okęciu to kpina, po 20 minutach czekania informacja że potrzebują jeszcze co najmniej 30!!!"
Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"
Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."