Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Plusy: "As always crew magnificent"
Plusy: "Wifi !!!!"
Minusy: "Bigger seats"
Plusy: "Tripulación muy atenta"
Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."
Plusy: "The A330, despite being an old plane, had really good recline."
Minusy: "The entertainment was very outdated."
Plusy: "Too crowded"
Minusy: "One more staff will be better"
Plusy: "The service as usual on Qatar is excellent"
Minusy: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Plusy: "All crews are helpful especially to parents traveling with young kid."
Minusy: "More variety of food would be great"
Plusy: "Good Service.Efficient"
Minusy: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plusy: "The Crew was amazing. The Seat were the best Selling point fort business class"
Minusy: "More space for the arm rest ans legs space"
Minusy: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Plusy: "Good service/Crew food quality and choice good."
Minusy: "Need more choice of British TV Programmes rather than American"
Plusy: "Good entertainment."
Minusy: "Very cramped seating."
Plusy: "Plane was very empty so it allowed us to spread out."
Minusy: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Plusy: "Went out of their way to be helpful"
Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Plusy: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Minusy: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Plusy: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Plusy: "Crew were good, food was decent"
Minusy: "Equipment/electronics was a bit dated."
Plusy: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Plusy: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Minusy: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plusy: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Minusy: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Plusy: "Individual service, happy and natural looking crew, comfort and company aim."
Plusy: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plusy: "everything went smoothly, no delays, boarding was easy and quick"
Plusy: "All around great airline. Comfortable for super long flights and completely accommodating."
Plusy: "Films Service"
Minusy: "Not enough films"
Plusy: "Heavenly for an airplane ride!"
Plusy: "see above"
Minusy: "see above"
Minusy: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plusy: "Good, drinks, service and entertainment system."
Plusy: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Minusy: "We have no complaints."
Plusy: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Plusy: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Plusy: "Loved the food and entertainment."
Minusy: "Not enough leg room and space between the chair in front."
Plusy: "Stopover in Doha fun. The people are so friendly."
Minusy: "Crew nice alway take care customer"
Plusy: "The flight attendants was nicer on this flight then the US to Doha flight"
Minusy: "Seats were not comfortable"
Plusy: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plusy: "Comfortable seat and good service"
Plusy: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Minusy: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Plusy: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Plusy: "Nice and spacious aircraft."
Minusy: "Some confusion on Hindu meal and vegetarian meals."
Plusy: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Plusy: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Minusy: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
On time, stuff was professional and polite, good food. Thank you
Zagubiony bagaż bez informacji
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
I'm flew Swiss for the first time and like it
Plusy: "The crew was very professional and courteous."
Plusy: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Minusy: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Plusy: "comfortable seating, friendly helpful crew, good food"
Minusy: "sometimes too cold sometimes too warm"
Plusy: "Crew was top"
Minusy: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Plusy: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minusy: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Minusy: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Minusy: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Plusy: "Crew was attentive and overall I enjoyed the flight"
Minusy: "Food could have been better"
Plusy: "Crew was lovely! Friendly and happy. Well organized and responsive."
Minusy: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Plusy: "I like the service, the crew and the overall experience of flying Swiss."
Minusy: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Plusy: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minusy: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plusy: "The situation so comfort"
Minusy: "The limited wifi connection"
Plusy: "The crew , comfort"
Minusy: "The long delay on take off (4 hours +) in Zurich"
Plusy: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minusy: "I travel a least 5 times a year and Kayak is always my option."
Plusy: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Minusy: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Plusy: "Everyone was so nice!"
Minusy: "There was nothing I didn’t like."
Plusy: "Attendants were very courteous"
Minusy: "Very little leg room Seats were quite uncomfortable"
Minusy: "Flight was 30 minutes late which made our connection very tight."
Plusy: "Food and crew were great."
Minusy: "Economy is tight."
Minusy: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Plusy: "Great service; Very comfortable lie flat beds with lots of leg room"
Plusy: "Courteous Service and excellent hospitality"
Plusy: "It was a great flight. Even the food wad good, especially the snacks!"
Plusy: "Everything. They are in their own class."
Plusy: "On time, good service, nice crew"
Minusy: "Tight space for legs when chair is in flat setting"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "A snack was actually served on board! With a beer if desired."
Minusy: "Change of planes at gate produced some boarding confusion."
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "Boarding was on time."
Minusy: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Plusy: "Crew members are very professional and services are good."
Minusy: "Very few selections of movies Seat are congested"
Plusy: "Best airline I have ever flown"
Plusy: "Professional polite crew."
Minusy: "Seats too SMALL Food not eatable"
Plusy: "Overall very pleased with the airline"
Minusy: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Plusy: "Crew handled it well"
Plusy: "Friendly staff"
Minusy: "This aircraft should be retired long time ago"
Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"
Plusy: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Minusy: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Plusy: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Minusy: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."
Plusy: "The service , the hospitality and kindness"
Plusy: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Minusy: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Plusy: "Great flight crew, on time performance"
Minusy: "Seats could be more comfortable"
Plusy: "Very friendly staff, a wide variety of entertainment options."
Minusy: "I'm a pretty small person (5'4 and 110 pounds) and it was very hard for me to get comfortable. Not that you'd expect much out of an economy class seat."
Plusy: "Agbundance of newspapers and magazines and great variety of entertainment"
Minusy: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
It was a horrific experience. Once arrived in DC, we were not allowed to leave the customs/baggage claim area for 5.5 hours.
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
Turkish Airline is absolutely terrible!
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
The flight and the staff were really nice but not what I expected.
Plusy: "Very comfortable overall"
Minusy: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plusy: "Crew was professional, food was good."
Minusy: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"
Minusy: "If they use the new business class seat."
Plusy: "Great service! Food was very good."
Minusy: "That boarding. People who were not in line rushed to the front when boarding started."
Plusy: "Food and service in business class were splendid."
Minusy: "Absolutely nothing"
Plusy: "Liked everything about it new planes good food on time excellent crew"
Plusy: "Istanbul Airport has good facilities and F&B options"
Minusy: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plusy: "Friendly checking in staff. Easy to us and good variety movies."
Minusy: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Plusy: "Nothing in particular. It was kind of the worst flight ever. The crew seemed inexperienced to manage a passenger that looked to be disturbed emotionally and mentally."
Minusy: "They kept moving the passenger to the back o free plane where I was sitting and I was so scared."
Plusy: "Only two thing. The bathrooms and the intertainment"
Minusy: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Minusy: "We didn't get anywhere cause we didnt have visas."
Plusy: "Good entertainment."
Minusy: "Need to have better boarding and organization."
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Plusy: "Airplane crew was amazingly friendly and helpful"
Plusy: "The Lounge at Istanbul airport is fantastic"
Minusy: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Minusy: "I like everything"
Plusy: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
Minusy: "I was happy with everything"
Plusy: "Great food! Loved that you get a menu to choose from"
Minusy: "We were not asked or given the option to choose our seats on the plane."
Plusy: "Flight attendants need to be friendly."
Minusy: "I will never use Turkish airlines again."
Minusy: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Plusy: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Minusy: "It was all good(which I rarely get to say these days on any carrier)"
Plusy: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"
Plusy: "The on flight entertainment had a wide selection. The burger dinner was surprisingly good!"
Minusy: "The egg breakfast wasn't good at all. The eggs were tough and didn't taste like real eggs."
Plusy: "Nothing.... except the movies"
Minusy: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Minusy: "poor to non existence service in economy class. all crew up front with zero crew In back."
Minusy: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Plusy: "food is always good..crew too"
Minusy: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plusy: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Minusy: "Everything was top notch"
Plusy: "The food was delicious."
Minusy: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Plusy: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plusy: "Touch screen."
Minusy: "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
Minusy: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Plusy: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Minusy: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Plusy: "such an accommodating airline. Great customer service"
Plusy: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Minusy: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Minusy: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Minusy: "Seat was broken. Did not recline. Boarding was a Zoo"
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
Minusy: "Cannot ask for more"
Plusy: "Boarding a smooth flight"
Minusy: "Food absolutely"
Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Plusy: "Nothing. I will never put her tickets from From here again."
Plusy: "Noting outstanding."
Minusy: "Seat comfort."
Plusy: "Lufthansa crew very professional"
Minusy: "More upgrade to be available"
Plusy: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Minusy: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Plusy: "Food was good. Plane was good."
Minusy: "Night flight should turn off light. Staff was not skillful and professional."
Minusy: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Minusy: "Staff is not friendly, does not offer assistance or ask if you need anything."
Minusy: "One hour late for take off..."
Minusy: "late flight once again"
Plusy: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Minusy: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Plusy: "Flight on time"
Minusy: "nothing I can think of"
Minusy: "Food was ok. Flight was delayed."
Plusy: "I liked that the plane eventually came..."
Minusy: "That the plane was an hour late..."
Plusy: "The personal service, the meals and the accommodations - wonderful!"
Minusy: "May bags didn't make the transfer and were sent on to me the following day."
Plusy: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Minusy: "The worst airline, customer service ever"
Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."
Plusy: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Minusy: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Very comfortable aircraft"
Plusy: "You guys have. Very professional crew !!"
Minusy: "The customer service In Europe wasn’t helping out at all"
Plusy: "Excellent service."
Minusy: "Somewhat expensive for Vienna - Brussels one way route."
Plusy: "The plane was comfortable and clean. Internet was offered"
Minusy: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Plusy: "Short flight."
Minusy: "Seat comfort was meh."
Minusy: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Minusy: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Minusy: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Minusy: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Minusy: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Plusy: "Most of the crew were nice. Efficient."
Minusy: "Ridiculously small seats and legroom."
Plusy: "Crew anf foid - great!"
Minusy: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Minusy: "Not enough snacks and no entertainment. Only an hour flight..."
Plusy: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Minusy: "Nothing negative"
Minusy: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Plusy: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Minusy: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Minusy: "Our baggage did not make it to our final destination"
Plusy: "Everything was wonderful ,except for the poor food."
Minusy: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Plusy: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Plusy: "Food and entertainment"
Minusy: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Minusy: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Very disappointed in Lufthansa
My whole family got sick from the food that was given
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
The crew is really friendly
Plusy: "Very accommodating staff"
Minusy: "breakfast served was still frozen."
Plusy: "The crew was amazing."
Minusy: "There seemed to be no leg room. The seat was very uncomfortable."
Plusy: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Minusy: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Plusy: "Service was courteous and effective once aboard the airplane."
Minusy: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Plusy: "Short flight but staff very attentive, food good."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."
Plusy: "There were many movie choices."
Minusy: "The plane was a bit warm."
Minusy: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Plusy: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."
Minusy: "4 good movies, regular water rounds, friendly staff, enough toilets"
Minusy: "Opóźnienie lotu"
Plusy: "Obsługa i jedzenie"
Plusy: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Plusy: "Friendly and efficient staff."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Minusy: "Movie selection rather limited"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "I didn't like the food"
Minusy: "Crew's attitude is awful, they need to learn how to provide service."
Plusy: "Got off to a late start, should have been an omen."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Crew was very courteous and efficient"
Minusy: "Seats were too small. I noticed my neighbor was a fat big woman and she was occupying part of my seat and arm rests so I couldn't move because she was almost on top of me. It was a very unconfortable journey."
Minusy: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Minusy: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Plusy: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."