Znajdź tanie loty na trasie Warszawa Lotnisko Chopina - Nowy Jork-JFK

Plusy: "The crew were very good. Seats were small."

Minusy: "Need more leg room. Cramped for 8 hours is not a good thing"

Minusy: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."

Plusy: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Minusy: "More snacks maybe lackerli"

Plusy: "Everything"
Minusy: "Nothing"

Plusy: "The movie"
Minusy: "More space! The crew could have been nicer"

Minusy: "entertainment sound"

Plusy: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Minusy: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."

Plusy: "Excellent"

Plusy: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Minusy: "I can’t think of anything I did not like at all"

Plusy: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Plusy: "Not applicable"
Minusy: "See above."

Minusy: "Seats are very cramped"

Plusy: "great staff"

Plusy: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Minusy: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."

Minusy: "Seats recline too far so know leg room. I could not eat my meal."

Minusy: "None"

Plusy: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Minusy: "Cramped in economy"

Plusy: "Les hôtesses ont été super gentilles. Merci!!!"
Minusy: "L’espace entre les sièges est très réduit"

Plusy: "Very friendly and efficient Good food"
Minusy: "Zürich airport early closing at night so difficult to check in and drop off luggage"

Plusy: "Crew was always ready to help. It was a very smooth flight."
Minusy: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Plusy: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"

Minusy: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Plusy: "Very good service"

Plusy: "It was a fast flight. Less people on the plain."
Minusy: "I did not like that I was in a Swiss airport for more then 13 hrs and the company did not offer me a hotel for the night. Two I did not like that at the airport in zerik they don't take coins."

Plusy: "People friendly"
Minusy: "Food was poor, really poor, no options for the children Headphone socket in the seat"

Plusy: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Plusy: "Smooth, on time flight"

Minusy: "Bathroom not clean"

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Minusy: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."

Plusy: "Great complimentary chocolate."
Minusy: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."

Plusy: "good stuff"
Minusy: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."

Plusy: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."

Plusy: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Minusy: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Plusy: "Food and entertainment"
Minusy: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."

Plusy: "crew was great"
Minusy: "my entertainment controller did not work and my daughters head phone plug would only half work."

Minusy: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."

Plusy: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Minusy: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."

Plusy: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Minusy: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."

Plusy: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Minusy: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."

Plusy: "The crew members were polite and efficient."
Minusy: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."

Minusy: "Time"

Minusy: "People who handle Swiss"

Plusy: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Minusy: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."

Plusy: "Comfort of the flight ,very friendly staff"
Minusy: "Nothing"

Plusy: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."

Plusy: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Minusy: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"

Plusy: "Good seats - comfortable Attentive service"
Minusy: "Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats."

Plusy: "Fantastic"
Minusy: "Passengers less rude"

Plusy: "The crew"
Minusy: "Old seats Poor entertainment"

Minusy: "Wider seats"

Plusy: "Quick! Friendly! On time"

Minusy: "We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable."

Plusy: "No comments"
Minusy: "No comments"

Plusy: "Crew was great, seat was comfortable, adequate legroom."
Minusy: "Children should be located in one area of the cabin, so they don't disturb all other travelers."

Plusy: "Service, food"

Minusy: "The crew was polite, very comforting, and smooth flight ,"

Plusy: "Nice gifts for the kids Crue was super nice."
Minusy: "Plane seats keep getting smaller it sucks. Getting to the point I don't want to fly."

Plusy: "The crew was fine. The seats were as comfortable as economy class could be"
Minusy: "The food taste might have been improved"

Minusy: "The food"

Plusy: "Crew"
Minusy: "Seat"

Plusy: "The crew was attentive and well organized."
Minusy: "Embarking and disembarking the aircraft in Moscow. That's just how the airport is though."

Plusy: "Aeroflot Kapitalne wszystko!!!"

Plusy: "Good airline and good service"

Plusy: "the food was delicious and the flight was smooth, the crew was friendly"
Minusy: "navigation for the tv was extremely difficult. They also took a long time to pick up al the food trays on this flight"

Plusy: "Понравился вежливый персонал при посадке на рейс"
Minusy: "За 9 с половиной часов мало давали воды. Первый раз предложили напитки и воду через 2 часа после вылета, и сразу же горячий обед, где тоже были чай/кофе. После этого около 5-6 часов ничего не предлагали, и почти за полтора часа до приземления в спешке предложили воду, напитки и второй горячий обед, в котором предлагалась паста с курицей или паста с сырным соусом и грибами. Я выбрала второе, на деле никакого сыра там не было, соус был как чистый майонез, только горячий, и грибов было два маленьких кусочка по сантиметру каждый. На вкус это были просто горячие макароны с майонезом. Да и зелень в салате уже была темная. Полтора месяца назад на рейсе Нью-Йорк - Москва еда была вкусная, да и до этого никогда претензий не было, в этот раз одни неприятные впечатления"

Minusy: "Overall it was a good experience, my only suggestion is that airline should I force the carrion rule a little more"

Minusy: "It was 1hr and 30 minutes delayed not for technical issues not for weather not for traffic just they said we are waiting an other passenger That is why I missed my New York to Boston flight that guy he didn’t miss his flight but I missed because aeroflot had a stupit customer service"

Plusy: "Crew was nice very polite and helpful that is why excellent rating. Comfort was as good as that can be in economy class, very good food and decent entertainment."
Minusy: "Boarding was a bit inconvenient as the plane was not at the gate and bus ride was used to access plane."

Plusy: "The food, I must say, was the most impressive thing. They give away some souvenirs for you during the flight which was awesome. I even got ice cream as dessert. I can't tell what to say was wrong with the flight. I will definitely recommend Aeroflot for sure."

Minusy: "Food was awful. Flight attendants were unfriendly. They would talk to you while you were wearing headphones and then get irritated when you asked them to repeat what they said. They were always in such a rush even though the plane was mostly empty. Strange"

Minusy: "Вторая еда была очень странной. Непонятные равиоли со шпинатом"

Minusy: "Food was awful and a ton of kids, one of which kicked my seat the entire 8 hours."

Minusy: "have a seat by check-in that very over weight people must be able to fit in without raising the arm rest or have them buy 2 seats. 9+ hour flight was extremely uncomfortable and smelly because of that."

Plusy: "Worked like a well-oiled machine. Friendly food service right on time and in good sequence, quality food, free simple self-service "bar" in between at any time. Huge choice of decently new movies and much more on the entertainment system."
Minusy: "Little thing that I usually don't notice as I normally travel with good noise-reducing headphones. But I forgot to take them with me this time and had to use the earbuds that were handed by the attendant. They really suck. Distorted, narrow band sound makes it almost impossible to discern the soundtrack. Would not forget my good headphones again ."

Plusy: "The aircraft was comfortable, the inflight entertainment provided in each headrest was provided plenty of options. The food was wonderful (much better than I would have expected). Slippers and an eye cover along with pillows and blankets made for a comfortable flight. Lastly the price was right!"
Minusy: "A very minor issue not even a complaint, but the sodas taste like diet mixed with regular sugared soda."

Minusy: "The cabin was unusually warm. The aircraft did not have air vents above the seats, so there was no good way to cool down."

Plusy: "It was the second time I travelled with aeroflot, and my experience was excellent. The crew was amazing, very friendly, they spoke Russian and English, food was excellent (they fed us like pigs, haha),great movie selection for on board entertainment. The airport in Moscow was easy to navigate, despite all the negative reviews I read before my visit there, I found my gate in no time and almost everyone who worked at the airport spoke English. The airport was super clean with a wide selection of food stores and gift shops. Good prices, too. I'm definitely flying aeroflot again."

Plusy: "seats were comfortable"
Minusy: "my meal request did not make it to flight, and the substitute food i received was very poor"

Plusy: "N.A."
Minusy: "Rude air hostesses. 3 hours on taxi which I’m willing to forgive because of the weather. They took an extra three hours to send our baggage through to baggage claim because their crew “refused to work in that weather”. Get a hold on your recruiting. And then my baggage doesn’t show up. All my woolens were in there and I have nothing to wear and it’s freezing outside. They do not give me ANY compensation of any sort. This is the worst experience I’ve ever had and all just save a couple hundred dollars. Not worth the hassle! I’m still trying to get in touch with them to ask about my baggage but they’re unreachable."

Minusy: "Dated plane, infotainment didn't work in my seat, usb didn't work"

Plusy: "THE BEST COMPANY!!!!!! EXCELLENT SERVICE! AEROFLOT REALLY CARE about people!!!! THANKS!!!!!!!!!"

Plusy: "Great Food, Great Service, Great Entertainment options"

Plusy: "The seats are comfortable even in the economy class. Plus we got slippers so I could kick my boots off."
Minusy: "For whatever reason we got bused to the plane. The bus went for couple of miles around the airport before we got to the plane. Then we had to walk to the plane in the rain. This is very unusual event, as I fly often this route and this is the first time it occured."

Plusy: "The crew did a very good job"
Minusy: "It was too hot inside the cabin"

Plusy: "Good entertainment selection, even in economy. USB chargers are handy."
Minusy: "The boarding in SVO was a zoo. The location of a gate, with a huge pole in the middle; the way boarding was announced and handled, it was pretty much every man for themselves. Agents at the gate were rude. On the plane, it was hot most of the time on the plane. We had to actually ask to turn up the air."

Plusy: "The option to watch th and movies is excellent even though mine did not work. I appreciated the 2 meals and one complimentary glass of wine."
Minusy: "For my long 10 hour flight from Moscow to NYC, my tv did not work and the connection to plug in my cell phone went in and out. The crew was not friendly, though polite. I would have preferred more space."

Plusy: "The female flight attendants are all stunning in their bright orange uniform."
Minusy: "The planes are very tight. Ever since they updated their aircraft they added one or two rows and planes became so narrow! On the way to Moscow we didn't have an entertainment because they monitors didn't work for 30% of the plane. On the way back they delayed the flight for 5 hours because they plane had technical issues and they were changing it. We missed our connection from NY to Miami and since it was a separate ticket I lost those tickets. They didn't update us while we were waiting what's going on. A few times they would announce boarding on the electronic tableau, people would line up and wait for 40 minutes. The staff would just look and say nothing or smile and say "we don't know why you are standing, I didn't tell you to line up!" We had a special meal on the flight. They gave you exactly the same food twice. I was just laughing but other people who had special meals were really upset. If someone asked they would probably say "it's your problem that you don't want to eat like the rest lol! Next time when booking a flight I'll pay more but have a normal experience and not the torture "Russian style""

Plusy: "I wasn't sure what to expect, but the airline was better than I thought. Good food (2 servings), decent entertainment, and nice amenities (pillows, eye mask, slippers) for economy class for an international flight. For the price I paid, I would fly Aeroflot again. I wish I would have gotten my Russian transit visa prior to my trip. I knew about it, I just didn't want to pay the $200. SVO airport is great and open 24hr, but having a 20hr layover is tough. p.s. Don't let a hotel/Airbnb tell you you don't need a visa - you do! I watched 2 girls have meltdowns in the airport because they had hotel reservations, but no visas. Sad, wet eyes does nothing for Russian airport officials."
Minusy: "The staff, but you have to remember that Russian customer service is different from American. Some of the staff were really friendly and nice. I think they were compensating for the overtly rude ones, so it even itself out. Boarding at the airport isn't always clear if your flight is boarding or not. Pay extra attention to your gate and time changes."

Plusy: "Great, Friendly Staff. The in-flight movie/TV options were great. Very comfortable, quick, and efficient"
Minusy: "No vegan meal option. The in-flight entertainment computer was slow, wouldn't charge my phone through USB, and the headphones were broken."

Plusy: "Price"
Minusy: "Entertainment system was not working properly, crew weren't able to fix it. Offered to change seets ( can not do that - was traveling together) They forgot my laggage in Moscow, people in JFK terminal was slow and I was waiting for any help for at least 20 Minutes ..."

Plusy: "The Russian hospitality, the food, the route of the flight, the 3D airplane tracker."
Minusy: "n/a"

Plusy: "Great food, stuff and free movies"
Minusy: "None"

Minusy: "Podczas startu krople wody kapały mi na głowę"

Minusy: "The flight attendant seemed to have been bothered by the fact that she had to tend to my boyfriend and I. Any simple question we had may it had been what was on the menu for lunch or a simple request for ice in our drink; we received with a rude tone. When our plane was about to land I had my eyes closed because I had been traveling for 24 hours and was still very tired and she (Olga, I believe her name was) yelled saying "MIS, WAKE UP AND OPEN YOUR WINDOW!" this was by far the WORST flight experience I have ever had. I suggest this particular flight attendant reconsiders her career choice because customer service does not fit her. It is safe to say that I will NEVER fly Aeroflot again. And will be spreading the word to my colleagues and friends as I too am in the travel business and know how important it is to feel comfortable and safe when traveling abroad."

Plusy: "The flight was comfortable, or as comfortable as economy can be. I would say, it was as nice as Lufthansa, just with fewer drinks. We also got ice cream between meals."
Minusy: "English is not the flight attendants strength. It was manageable though. The drinks came out before the food. That was a little strange and left my thirsty after my meals."

Plusy: "The seats are spacious and there is a pillow and blanket for everyone. I had no trouble storing my bag in the overhead compartment and I was happy to learn I didn't have to pay extra for two suitcases."
Minusy: "The food was terrible. The movie and tv selection was not to my liking."

Plusy: "The flight and service was great as usual. The TV not working made the flight boring as there was no entertainment and the fact that the flight was super packed made it so I couldnt get comfy."

Plusy: "Good airline, great service, boarding process, on time departure and arrival"
Minusy: "No complaints"

Minusy: "Too cold on plane"

Plusy: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Minusy: "The boarding area was too cramped and tight."

Minusy: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"

Minusy: "Been on schedule"

Plusy: "sporo miejsca na nogi"
Minusy: "możliwość wyboru posiłków"

Plusy: "I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining"
Minusy: "Boarding process too slow and delayed. Soup, always appreciated was lukewarm"

Plusy: "crew was so very helpful. Food was surprisingly good"

Plusy: "Ciepły posiłek na pokładzie, dobre winko"
Minusy: "Opóźnienia."

Plusy: "Odprawa"
Minusy: "Duwersyfikacja miejsc w samolocie / płowa rzędów do 12 wygodniejsze oraz z większymi odstępami miedzy rzędami, propozycja zmiany miejsc w tej samej klasie ( economy) za dodatkową dopłatą jest słabym rozwiązaniem - po tym doświadczeniu nie będę polecał podróży liniami TAP"

Plusy: "Food was good, many options with entertainment"
Minusy: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."

Plusy: "Easy smooth transaction"
Minusy: "None"

Plusy: "Food was above average"
Minusy: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."

Minusy: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."

Minusy: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."

Plusy: "Plane was good, service on board pretty good."
Minusy: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."

Plusy: "nothing."
Minusy: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."

Minusy: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."

Plusy: "Not too many people"
Minusy: "Was delayed. Too long waiting for luggages"

Plusy: "Entertainment was fine"
Minusy: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."

Minusy: "They charge $100 to check a bag. Never again."

Plusy: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Minusy: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."

Minusy: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"

Plusy: "When boarding the fligh TP 209 on October 27 2017 I found that my seats that I paid for well in advance are taken by other pasengers an I am given a totally different and very bad seats. What did I paid for, after all. Why push people to buy seats and then do not provide. I did not get the service I paid for and will Be requesting my money back for the complete flight."
Minusy: "The stuard I tried to discuss the matter did not even try to help, instead he only smiled in return and suggested to file a complaint. That was totally unaccepltable."

Plusy: "There was good variety of films and food was decent."
Minusy: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."

Plusy: "We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us."
Minusy: "Our TV didn't work. There is not possibility to charge phone on the fly."

Minusy: "Same as inbound flight"

Plusy: "Fast boarding. TAP crew was nice as always."
Minusy: "Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket."

Plusy: "Everything"
Minusy: "Some delays at the airport but service is excellent."

Plusy: "The food was good and there was a decent variety of things to watch."
Minusy: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."

Plusy: "Good entertainment system"
Minusy: "Flight crew could have been more polite"

Plusy: "The food dish was pretty good and there were many options for food."
Minusy: "Space - there was zero and we weren't able to upgrade our seats. Big bummer on a long flight!! Also, our flight attendent would give us half full glasses of water... I didn't realize I needed to buy a few bottles of water before getting on the flight to be stocked. She sid this with all beverages. There was zero organization in the boarding process."

Minusy: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."

Plusy: "it had a feet support the toilet was big it was airplane food, still better than most companies I know from Europe, Asia and the USA."
Minusy: "the head rest was too hard"

Minusy: "The movies could have been better. Food was average."

Plusy: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Minusy: "Nothing"

Plusy: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Minusy: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."

Plusy: "Great service on board, very attentive crew. Great food (Yes, it was good), modern aircraft."
Minusy: "The boarding process at Terminal could be easier and simpler. They told us to set up lines way before the actual call."

Plusy: "everything was great"
Minusy: "they had some video problems early in the flight but had it fixed about a third into the flight"

Plusy: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"

Plusy: "decent selection of movies and the tablet was nice to watch them on"
Minusy: "Despite booking a vegetarian meal none was available."

Minusy: "attendant kept waking me up to put my seat belt on while i was sleeping"

Plusy: "Clean planes. Reasonably comfortable seats."
Minusy: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."

Plusy: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Minusy: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."

Minusy: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."

Plusy: "Big space between seats. Best screen entertainment."
Minusy: "Food was only average. Especially fish."

Minusy: "Being sat in a middle seat. With that being said, it was OK. No problems."

Minusy: "some chaos at boarding, with redundant passport control. Upon arrival, we were held for 45 min at JFK, as the gate wasn't ready and the crew had the engines running and fumes penetrated the cabin that made me almost sick. I guess that's not much of a TAP fault, but it was a bad finish of an otherwise uneventful flight..."

Plusy: "took forever to get to international I am elderly and I was totally wiped out no help anywhere, on the flight itself only the steward was nice the ladies were very grumpy and never smiled."

Plusy: "Me encanto el asiento que me asignaron y que las películas se pudiera escuchar en español. Gracias Tap Portugal por ese viaje tan cómodo"
Minusy: "Que no tenían la hoja de migración para entrar a EUA en idioma español solo en Inglés y Portugués"

Plusy: "Smooth travel"
Minusy: "I can’t think of anything"

Minusy: "When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline."

Plusy: "Basically what you would expect from a budget airline flight."

Plusy: "Crew was friendly"
Minusy: "Tv screen didn't work, stuck on an airplane for 8h without any entertainement. Had to pay an extra €120 to check in my bag, because it wasn't mentioned in the confirmation that my ticket didn't come with checked-in luggage. Moreover, the food on the plane was terrible ... Thank god it was a relatively cheap ticket, but would never take this airline again though."

Minusy: "seat 53d has sound it the screen broken personal spot light also out of order everything is old"

Minusy: "The food"

Plusy: "Food."
Minusy: "No USB outlets"

Plusy: "Great service and food"
Minusy: "Entertainment system was broken."

Minusy: "Seats were very close in front of you. Then my seat did not recline so for the 8 hour flight I had lady in front of me basically in my lap. Flight attendant said I could walk around and look for other seat....didn't offer to see if other seats were available, didn't appear so. Also had teenage son with me did not want to leave him."

Minusy: "Uncomfortable chairs. Long lines because I couldnt do online booking"

Plusy: "They give you free pillows and blankets."
Minusy: "First, this airlines charges up to $150 for the first checked bag. They don’t even inform you of this at any moment while purchasing you ticket. You find this out when you get to the airport. Second, they charge you for everything in this flight. They say the entertainment is complementary, but you have to pay for headphones. On the shorter flights, they even charge you for water!"

Plusy: "On time"
Minusy: "I was ticketed on AirFrance/Delta, but I guess they are a part of Skyteam and the plane was Air Europa Old decrepit aircraft, that had years of accumulated dirt between seats and such No personal TV screens Food was as bad as it gets for the snack, though the main meal was as they all are except more frugal. Headphones were available for 3 euros- never had that occur on an international flight. I will always ask if my ticket includes Air Europa as an operator and avoid them if that is the case"

Plusy: "I couldn’t have wished for a smoother flight for both ‘legs’."
Minusy: "Again, the entertainment offering could be better for the translatantic flight."

Minusy: "I booked a flight from Lisbon to JFK with a stopover in Madrid. Instead of going to JFK, my flight landed in Boston. There was no AirEuropa representative in Boston. The state police told all of the passengers that we were considered stranded and that we had to figure it out ourselves and then seek reimbursement from AirEuropa. I had to take a greyhound bus in the middle of the night to get to NYC. It's as terrible as it sounds. I am filing a complaint with AirEuropa"

Plusy: "good service"
Minusy: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."

Minusy: "The plane has no entertainment , we had to download an app. That should work once on the air. It didn’t , the flight attendant said it was due to many passengers using it at the same time"

Minusy: "A low cost company trying to compete with bigger company and prices too high for what you got."

Plusy: "At least this A330 had seat-back IFE unlike another A330 I've flown with AirEuropa, but the selections are very limited."
Minusy: "Limited selection in the IFE."

Plusy: "Price paid"
Minusy: "Food and drink options were mediocre. Also limited entertainment options..."

Plusy: "The crew was friendly, and the chicken with rice was not amazing but better than average for plane food."
Minusy: "The plane was not in the best condition, worn seats, many screens not working... Looked like maintenance is not a priority."

Plusy: "....."
Minusy: "The seats were very uncomfortable for a long flight. There was also no air circulation so it was extremely hot. The fact that we had to pay for internet is ridiculous. How much more money are these airlines trying to pump out of us? I will not be flying with air europa in the future."

Plusy: "The crew was friendly."
Minusy: "There is not enough space for your feet. You're basically on top of the person next to you. The aircraft was old and had no tv in front of you, no outlets to charge our phones. The food was terrible."

Plusy: "nothing"
Minusy: "old planes, bad food, no individual tv screens, no choice movies, no air vents."

Minusy: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."

Minusy: "They changed my flight by 24 hours, without ever sending a clear email telling me so. I missed my business class flight and had to book another crooks."

Minusy: "Every single person that worked there from front desk to flight attendants were sassy and rude on both my flight there and back."

Plusy: "Everything was fine! I slept most of the trip as I was lucky enough to get a window seat. The food was okay and I actually quite liked the red wine I had."
Minusy: "Can't complain! As I said for the way there, I would prefer not to have to pay to pre-pick my seats, but we choose the random option and I still got to sit next to my cousin (who I was traveling with) for all 4 flights of our trip."

Minusy: "the transfer took 30 minutes - why land in the most distant place in the airport to transfer to next flight. get your logistics together."

Plusy: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."

Plusy: "Crew was very friendly and courteous. Aircraft and cabin was clean and comfortable."
Minusy: "Food was pretty poor with the 2nd "meal" being awful. It's what to expect with a discount airline though. Worst was that a duty free item was pilfered out of checked luggage."

Minusy: "Not on time. Delayed boarding and flight. Was told by customer service on the phone that I would not have to pay for checked luggage from Madrid to Barcelona since I am a tourist....guess what? It was a big fat lie. Had to pay 60 Euros to check me and my daughter's bag!"

Minusy: "Food can be improved"

Plusy: "Nothing"

Plusy: "going to Madrid flight was delayed, no body said anything, not one was at the from desk to answer the question about the delayed."

Plusy: "All went well. As above"
Minusy: "No complaints"

Plusy: "The food was good, service was great, flight was on time, and the staff was very helpful."

Plusy: "Second flight at least had a tv to watch some low quality movies."
Minusy: "The space and chairs very uncomfortable. My first flight from u.s.a to Spain where there is no TV entertainment system. Longest 8 hours of my life flying in that tight minuscule chair."

Minusy: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"

Plusy: "The price."
Minusy: "The entertainment was a little frustrating. The screens were only in the middle section so if you sat on the sides, it was really hard to see. There was also no outlets available on a 7-8 hour flight."

Plusy: "The movies I watched"
Minusy: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."

Plusy: "On time. Plane well kept. Staff friendly and efficient. And the food was surprisingly tasty."
Minusy: "No individual videos. No power outlets at your seat"

Minusy: "They closed the boarding doors early and I ran thru the entire airport to get there and they wouldn't let me on because my flight was delayed. THE WORST"

Minusy: "My flight was delayed 4 hours and I've missed very important meeting and event I had to attend to In NYC!"

Plusy: "Entertainment was non existent for such a long flight. Crew could not speak very good English and weren't attentive at all."

Plusy: "Food"
Minusy: "No entertainment for long flight except mr bean. The way to Madrid was much more enjoyable. Same airline. Oh and wifi=30$ for 50 MB. I use that in 2 min so way too little data with each package."

Minusy: "Impossible to confirm flight online. Seat assignments split us up, including our children When we were finally able to be seated together it was 3 in last row an one in 2nd to last where attendants kept bumping into seats, making noise etc. 9 year old son's monitor didn't work after we bought headset. Took many hours and multiple requests for assistance and refund. Crew left 9 year old son off of flight manifest resulting in his detainment by homeland security st JFK."

Plusy: "I was surprised by the food, and the crew was always kind, warm, and welcoming. I liked that we got two meals for our trip and that the flight was smooth. We weren't delayed at all and everything was incredibly efficient. I was really impressed for a low-cost flight."
Minusy: "My partner was really uncomfortable, as the distance between seats is pretty insufficient. I was only comfortable because I am a particularly short person. Also, it was a little disappointing that the TVs on our first flight didn't work and that there were only two TVs for the whole back cabin during the second flight. That is not the end of the world, though, and I think that even on a budget airline, seat sizes are unfortunate. Also, the timing of the movies was really strange. They couldn't fit in two movies for an 8 hour flight because they were timed poorly."

Plusy: "2 fligts with aireuropa. Both very different: first was in a vey comfortable plane with a lot of space but a poor service from flight attendants. In the second the plane was more uncomfortable, Seats were tight but service was fair. Both with no delayes and fine service at the airport."

Plusy: "The flight ayendance on the place really nice. The food very good."
Minusy: "I had a visa to fly to new york and she sid not let me chexk it because she was telling me i did not have the right papers . I had a visa ans the right papers to fly and she told me i had to make a ESTA. WHEN I ALREADY HAD MY VISA!!! SHE did not know what she was doing snd i had to spent 34 dollars at the airport because an agency made it for me. When i got in madrid airport the flight attendance told me that the Esta was not necessary for me as i had a visa. So the woman in barcelona got me crazy and I spent my money i wasted my time for nothinf and i almost miss my plane!!!!! Embarassing how they can have workers like that!!!!! Terrible!!!"

Plusy: "I really enjoyed flying on a Spanish air line; the attitude of the flight attendants was a bit more professional than most American air lines. However, the flight attendants were either incredibly helpful, warm, and attentive or incredibly rude and cold."
Minusy: "The flight was delayed 2 hours in the airport, then we boarded and the door of the plane was sealed. We were then held for an additional 2 HOURS inside the plane–no air conditioning, no food or any refreshments until 5 minutes before we took off they offered water. They said there were "technical difficulties" but said nothing more and seemed not at all apologetic. The in flight entertainment was okay, and the food was nothing special. I don't understand how air plane food is still at the low level of quality it is. With all the products, processed foods, and variety of diets that exist, how is it that air lines haven't figured out a better system?"