Nowy Jork Hotele

Plusy: Pokoje, komfort, lokalizacja

Minusy: Nie ma na co narzekać

Plusy: Loved the location. We were able to walk to several places we wanted to go. Room was comfortable - beds extremely comfortable. We had a room with 2 kings. We were on the go most of the time so we didn't have much contact with the staff. However, they were friendly as we came and went.

Minusy: Didn't like the automated lights in the bathroom. They were set to go off after a few minutes so we ended up taking showers in the dark! I would have preferred not having a fully stocked mini refrigerator. Also wasn't thrilled to discover that I was charged $20 AFTER we checked out and left. We didn't consume anything from the refrigerator or the snack basket so I have no clue what I was charged for additionally.

Plusy: architektoniczne aspekty holu i pokoju. Lokalizacja, lokalizacja, lokalizacja.

Plusy: Piękny hotel. Doskonała obsługa. dramatyczne budynku i wnętrza.

Minusy: niezgrabne Internet zaloguj się. Ograniczone do 2 urządzeń za pokój.

Plusy: Podobało mi się duże ogromne pokoje w Nowym Jorku.

Plusy: Pokoje są bardzo ładne i wygodne. Personel był bardzo pomocny i profesjonalny. Śniadanie było na najwyższym poziomie. chętnie na dłużej.

Plusy: Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay.

Minusy: Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.

Plusy: Location, facilities & service outstandingn

Minusy: Nothing

Plusy: Spacious rooms. Great products. Awesome shower.

Minusy: Wish there was a coffee shop or starbucks in lobby

Plusy: Liked all except conference facility.

Minusy: Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.

Plusy: Pokój był piękny

Minusy: Budowa

Plusy: Everyone was amazing they even got my dresses from my car that was valeted and brought them to our room. It was overall a great stay. Thank you !

Plusy: Wszystko jest nowe. Przyzwoitej jakości fachowca nie odcina rogi.

Minusy: Poruszanie się za rzeczy nie korzystałem.

Plusy: Loved it!

Plusy: The moment you walk in the place they greet you with a smile, ask if you need anything or a drink of water. Help you with anything you want and then let you know about their rooftop bar and assist you with whatever you need. Love this place. They should pay their staff more. Rooms were beautiful and comfortable.

Minusy: Absolutely nothing.

Plusy: Loved the hotel guest only Library bar, very cozy & quiet. Great rooms, lovely decor.

Plusy: The location, the room and the Library lounge.

Plusy: Personel recepcji była bardzo profesjonalna i miła. Starała się pomieścić wszystkich naszą prośbę.

Minusy: Żaden

Plusy: Duże pokoje, doskonała lokalizacja

Plusy: Lokalizacja

Minusy: Pokój nie był czysty prawidłowo przez personel sprzątający

Plusy: Obszar Elegancja

Minusy: Koszt obsługi pokoju! Brak miejsca na śniadanie/obiad

Plusy: Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.

Minusy: Beds quite small in standard rooms, and extras are expensive.

Plusy: Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

Minusy: No closet in the hotel room.

Minusy: The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.

Plusy: My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

Minusy: $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

Plusy: Decor, location, cleanliness

Minusy: $16.00 for wifi

Plusy: Staff was great, service excellent, rooms were huge in the Tower

Minusy: No coffe in room, very pricey to have sent to your room

Plusy: Absolutely beautiful hotel in a great location! Loved my stay there!!

Minusy: Charging 16.00 per day for wifi is insane

Plusy: Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

Minusy: There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

Plusy: The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

Plusy: It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

Minusy: We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

Minusy: Wszystko było idealne

Plusy: Pokoje były czyste i bardzo wygodne. Personel recepcji był bardzo przyjazny i pomocny.

Plusy: Personel był bardzo pomocny i przyjazny!

Plusy: Check in and out the staff were pleasant. Comfortable beds.

Minusy: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.

Plusy: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Plusy: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.

Minusy: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.

Plusy: Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.

Minusy: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...

Plusy: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!

Plusy: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.

Minusy: N/A

Plusy: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Minusy: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Plusy: Wspaniałe śniadanie, bardzo wygodne i Great Room z barem był wspaniały.

Plusy: The decor, the green aspect, the products, the staff

Minusy: Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.

Plusy: Great location, staff and rooms, fantastic breakfast in the restaurant!

Plusy: Sustainable approach and best designed rooms yet experienced in our travels.

Minusy: Slightly aloof staff - but maybe that's a NY thing...

Plusy: Finally found a GREAT hotel amount the thousands in Manhattan. Great room, service, location and the bar/restaurant is clean and the food is top quality!

Minusy: N/A - we enjoyed everything!

Plusy: Recepcjonistka była fantastyczna. Restauracje były świetne. Klimat był spokojny i chłodny.

Plusy: Ładne nowoczesne pokoje. Doskonała lokalizacja. Jedzenie wózki golfowe jedną przecznicę od hotelu w Greely Sq.

Plusy: Łóżko było bardzo wygodne! zlokalizowany w samym centrum.

Minusy: Nie jest to centrum biznesowe i basenu.

Plusy: Great hotel. Friendly staff. Great location.

Minusy: I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.

Plusy: Nothing

Minusy: Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it

Plusy: The restaurant was nice, good food

Minusy: The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!

Minusy: The window was left open before my arrival. Upon arrival, the temperature of the room was 46 degrees. I closed the window and notified the hotel staff immediately. For some reason they sent an engineer to the room. To be clear, the heat worked but the window was left open. I turned the heat up to 80 degrees, turned off Eco Boost, and set the fan to high. When leaving, the heat had been on for over one hour. The room temperature had just barely gotten above 50. Again we notified the front desk. There was no attempt to make my room more bearable or to transfer rooms. When arriving back at the hotel room around 11:30pm, the room was still under 70 degrees. Again I called the front desk. It wasn't until this time I was offered a room change, however at 11:30 I preferred to use extra blankets to stay warm.

Plusy: Gorgeous room that was large and comfortable. Staff is lovely and both restaurants are amazing! Food is extra special here. I love all the kimptons but this one is in the top 3, perhaps number one.

Plusy: Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view

Plusy: Ładny hotel

Minusy: Pokój był bardzo mały, ciemny i malutka łazienka.

Plusy: Bardzo czyste. Ładny wystrój wnętrza. Przyjazny personel. Chętni, aby zaspokoić potrzeby kiedy poprosiliśmy o.

Plusy: Great location. Fantastic bed.

Minusy: restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.

Plusy: Pokój był bardzo ładny. Wspaniały widok i lokalizacja

Minusy: Nic nie

Plusy: Krótki spacer na Times Square. Pokój był piękny i naprawdę czułem, że dostałem świetną ofertę tutaj! To Nowy Jork, więc oczywiście było za ciasno, ale nasza czteroosobowa rodzina w dwuosobowym pokoju deluxe nigdy nie czuła się zbyt tłoczno. Personel był przyjazny i pomocny, a okolica była wystarczająco blisko metra i innych miejsc, ale na tyle daleko od hałasu. Na pewno zapamiętam to miejsce i odwiedzę następnym razem kiedy będę w Nowym Jorku!

Minusy: Jedyny problem, jaki kiedykolwiek pojawił się, to że prysznic przecieka trochę na korytarz.

Minusy: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room

Minusy: Near Times Square, cleanliness and open room with large window...

Plusy: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.

Plusy: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff

Minusy: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.

Plusy: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.

Plusy: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.

Minusy: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.

Minusy: Slow Wi-Fi

Plusy: Location is very good, esp for those who want a quiet place or need to get to the UN. Beds are very comfortable, exercise equipment available in the room, and room is well apportioned.

Minusy: No room service, staff can be a bit overwhelmed at times, not in the heart of the city (if that is important)

Plusy: Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay!

Minusy: nothing negative.

Minusy: To nie czysty pokój bardzo dobrze

Plusy: Widok pracownicy restauracji było super! Ładny apartament z widokiem na Broadwayu.

Minusy: Hałas budowy w godzinach porannych.

Plusy: Widok restauracji było absolutnie niesamowite. Pokój był piękny. Personel był dobrze poinformowany, przyjazny i pomocny.

Minusy: Wyjazd!

Plusy: Hotel bardzo ładny, dużo akcji

Minusy: Drogie

Plusy: Hotel był czysty i przyjazny personel.

Minusy: Budowa obudziła nas o 4 rano.

Plusy: Location

Minusy: No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.

Plusy: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.

Minusy: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)

Plusy: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again

Minusy: Breakfast buffet way overpriced for the quality

Plusy: Location.

Plusy: Very close to theatre and nice restaurants.

Minusy: Breakfast was good but a bit pricy

Plusy: People at front desk were nice

Minusy: The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.

Plusy: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.

Minusy: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.

Minusy: the elevators were ridiculous......impossible to get to breakfast location,45 minute waits for elevator

Plusy: Great location and some great views.

Minusy: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.

Plusy: Location

Minusy: Response time of the staff and high cost to eat hotel restaurant...

Plusy: Idealne miejsce na pobyt. Bardzo stylowy i elegancki. Bar na tarasie jest nie z tego świata!

Plusy: Nienaganna obsługa Nieskazitelnie czyste pokoje Doskonała lokalizacja i Times Square Bryant Park

Minusy: na nic nie można narzekać.

Plusy: The location is spot on, the rooms are clean, quiet and comfortable. The check-in/out is easy and the personnel is corteous; we had t use their concierge services twice and they were friendly and prompt.

Minusy: Given the hotel class and its prices few things could be better, like a Nespresso machine in the room (very common these days even in 4 stars environments) - a greater selection of TV channels would also ber good. Therer's a Samsung tablet in the room, but you can't really do much with it. On arrival with luggage etc. we had to open the doors ourselves - minial as it may sound, when you're loaded with luggage opening a heavy door isn't that easy especially when you se the door men happily chatting inside.

Plusy: Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.

Minusy: As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!

Plusy: Clean spacious rooms, good service, not great wi-fi

Plusy: Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful

Minusy: Shower could do with more pressure

Plusy: The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.

Plusy: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Minusy: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Plusy: The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely.

Minusy: Avoid if you don't like fighting through crowds at Times Square.

Plusy: 2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.

Plusy: We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!

Plusy: Lokalizacja jest doskonała

Minusy: Personel w restauracji było straszne. Un profesjonalny niegrzeczny.

Plusy: Lokalizacja, lokalizacja, lokalizacja!

Plusy: Obsługa, lokalizacja, łóżka, pokoje były odpowiedniej wielkości, prysznice.

Plusy: Hotel był bardzo eleganckie i nowoczesne .Personel był również bardzo przyjazny .przyjemny bar i restauracja wewnątrz

Plusy: Doskonała lokalizacja. Hotel znajduje się tuż przy Times Square.

Minusy: Wszystko było dobrze.

Plusy: Personel był przyjazny, pokoje były przestronne, hotel jest czysty i doskonała lokalizacja

Minusy: Siłownia

Plusy: It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby.

Minusy: Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.

Plusy: Large clean rooms.

Plusy: Location

Minusy: Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.

Plusy: Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy.

Minusy: Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.

Plusy: Large rooms AMAZING staff. Tons of outlets in room

Minusy: Room was tired and worn. AC unit noisy and ran constantly without much impact on temperature. Wallpaper peeling and old. Just didn't feel like I had spent 200$ a night for the place. $30 per day "resort fee" really should have been disclosed at booking. Since I wasn't going to use any of the facilities, I basically spent that money of WIFI access.

Plusy: A central location

Minusy: The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.

Plusy: Very expensive

Minusy: Water pressure in shower not good.

Plusy: The location was good. The people we interacted with were nice.

Minusy: While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.

Plusy: The most unfriendly staff I have encountered at a hotel

Minusy: Personel recepcji

Minusy: Nie mogę powiedzieć nic złego o tym rezerwacji.

Plusy: Czysty pokój, wygodne łóżko, miły spacer pod prysznicem (bez wanny). Wejście do metra tuż na zewnątrz.

Minusy: WiFi nie za darmo, chyba że się zapiszesz do programu klubowego.

Plusy: Great room, great view

Minusy: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.

Plusy: Loved the location, quietness, cleanliness and courteous staff

Minusy: Paying for wifi

Plusy: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.

Minusy: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.

Plusy: Nice hotel friendly people

Minusy: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE

Plusy: for the buffet breakfast they write down 18% tip???

Plusy: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else

Minusy: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.