Nowy Jork Hotele

Plusy: architektoniczne aspekty holu i pokoju. Lokalizacja, lokalizacja, lokalizacja.

Plusy: Piękny hotel. Doskonała obsługa. dramatyczne budynku i wnętrza.

Minusy: niezgrabne Internet zaloguj się. Ograniczone do 2 urządzeń za pokój.

Plusy: Podobało mi się duże ogromne pokoje w Nowym Jorku.

Plusy: Pokoje są bardzo ładne i wygodne. Personel był bardzo pomocny i profesjonalny. Śniadanie było na najwyższym poziomie. chętnie na dłużej.

Plusy: Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay.

Minusy: Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.

Plusy: Location, facilities & service outstandingn

Minusy: Nothing

Plusy: Spacious rooms. Great products. Awesome shower.

Minusy: Wish there was a coffee shop or starbucks in lobby

Plusy: Liked all except conference facility.

Minusy: Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.

Plusy: Loved the hotel guest only Library bar, very cozy & quiet. Great rooms, lovely decor.

Plusy: Lokalizacja, personel

Minusy: Łóżko - zbyt miękkie

Plusy: Wspaniały personel!

Plusy: The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile.

Minusy: The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.

Plusy: The decor and availability of room service as well as the location

Minusy: The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.

Plusy: Lokalizacja

Minusy: starodawną bardzo głośno słabe układzie klimatyzacji

Plusy: Ciepła i przyjazna atmosfera

Plusy: Duży i odnowione łazienki

Minusy: Sypialnia mała

Plusy: wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service

Minusy: room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property

Plusy: Location is great next to Central Park and a short walk to all the midtown shopping of Fifth And Madison Avenues. Taj has added the spice and great Indian hospitality.

Plusy: I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!

Plusy: Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep.

Minusy: They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.

Plusy: The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner.

Minusy: We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)

Plusy: Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs!

Minusy: The superior rooms are on the smaller side as compared to other luxury hotels in the same price range

Minusy: The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.

Minusy: Wszystko było idealne

Plusy: Pokoje były czyste i bardzo wygodne. Personel recepcji był bardzo przyjazny i pomocny.

Plusy: Personel był bardzo pomocny i przyjazny!

Plusy: Check in and out the staff were pleasant. Comfortable beds.

Minusy: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.

Plusy: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Plusy: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.

Minusy: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.

Plusy: Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.

Plusy: Blisko do transportu i wyżywienie.

Plusy: Pokój był świetny, dobre widoki, dobre kosmetyki, w holu i restauracji. Bardzo mi się podobało.

Minusy: Nie było ciepłej wody, niewystarczająco ciepło.

Plusy: Obsługa, klimat, atmosfera, lokalizacja

Minusy: Wyposażenie siłowni.

Plusy: Ogólnie rzecz biorąc wspaniałe doświadczenie - nowoczesna, profesjonalna obsługa, doskonała restauracja. ponownie!

Plusy: Very friendly and accomodating staff. Received a complimentary glass of wine immediately upon my arrival. Nice after 10 hrs on the road. Very good vibe. Comfortable beds, clean rooms, good location.

Minusy: The hotel was a bit hard to find despite having a GPS. Not really, the hotels fault, I guess. The bathroom wall was made of a transluscent mosaic panel, which did not offer much privacy. Ended up doing our business with the bathroom lights off most of the time. While this may not be an issue for some, with 4 adults in the room it was definitely a bit awkward at times.

Plusy: Very clean, staff was super nice and accommodating and it was very quiet! I highly recommend The Gild and we will definitely return. This is our new "go to" hotel!

Minusy: Elevators are slow but it certainly didn't affect our stay.

Minusy: Very mediocre fitness center. Due to limited space perhaps they could work out an arrangement with a nearby gym.

Plusy: Room was big, stocked with food and drinks for a price, room was clean and bed was big and clean. Friendly staff. Great hotel, would love to stay again. Even great parking outside the hotel , can usually find a spot for no fee.

Plusy: The location to everything downtown New York was excellent; walking distance. The restaurant "Felice" was one of the best Italian Food I have ever had. Staff friendly!!

Plusy: Booked through Kayak and by some stroke of luck, received a free upgrade to the Thompson Suite upon arrival. If you can, book this room - it is absolutely amazing and without a doubt the most spacious hotel room I've ever seen in New York (or any other major metro area really). The staff was exceptionally helpful and accommodating and the property itself is both charming and luxurious. HIGHLY recommend - I've stayed at both the Thompson Smyth Tribeca and the SIXTY LES (when it was under Thompson management) and this was by leaps and bounds the best.

Minusy: Not necessarily a downside, but be aware that the hotel is ALL the way downtown - this was perfect for my needs, but could be inconvenient if you're not familiar with NYC when booking. Additionally, the elevators were finicky and slow, although the concierge was very helpful in remedying the issue. So all in all, no substantive complaints to speak of!

Plusy: I travel quite a bit and have been in many hotels. This one is by far the best I have I stayed at. The service of the front desk as well as the willingness of everyone on staff to make your stay the best is what really stands out. It is located in a great spot and I wouldn't hesitate to stay again the next time I'm in NYC.

Plusy: We were greeted by the courteous staff after entering the unique entryway. A staircase surrounded by old books, leather seats, and an inviting chess set adorn the hall adjacent to a wine bar we were glad not to miss. The gold elevators requiring a room key to access brought us to our room. The bed was so comfortable, the room had a refreshing old school/hipster vibe. It has all the amenities you would expect from a great hotel and ten times the style. The location allowed us to hop on any subway we wanted and surrounded us with several landmarks and restaurants. We'll be comparing other hotels to this one from now on. The maids were even really nice to us. We loved staying in New York and even loved sitting back with a glass of wine in our room.

Minusy: I didn't like leaving.

Minusy: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...

Plusy: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!

Plusy: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.

Minusy: N/A

Plusy: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Minusy: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Plusy: Wspaniałe śniadanie, bardzo wygodne i Great Room z barem był wspaniały.

Plusy: The decor, the green aspect, the products, the staff

Minusy: Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.

Plusy: Great location, staff and rooms, fantastic breakfast in the restaurant!

Plusy: Sustainable approach and best designed rooms yet experienced in our travels.

Minusy: Slightly aloof staff - but maybe that's a NY thing...

Plusy: Finally found a GREAT hotel amount the thousands in Manhattan. Great room, service, location and the bar/restaurant is clean and the food is top quality!

Minusy: N/A - we enjoyed everything!

Plusy: Ładny hotel

Minusy: Pokój był bardzo mały, ciemny i malutka łazienka.

Plusy: Bardzo czyste. Ładny wystrój wnętrza. Przyjazny personel. Chętni, aby zaspokoić potrzeby kiedy poprosiliśmy o.

Plusy: Great location. Fantastic bed.

Minusy: restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.

Plusy: Pokój był bardzo ładny. Wspaniały widok i lokalizacja

Minusy: Nic nie

Plusy: Krótki spacer na Times Square. Pokój był piękny i naprawdę czułem, że dostałem świetną ofertę tutaj! To Nowy Jork, więc oczywiście było za ciasno, ale nasza czteroosobowa rodzina w dwuosobowym pokoju deluxe nigdy nie czuła się zbyt tłoczno. Personel był przyjazny i pomocny, a okolica była wystarczająco blisko metra i innych miejsc, ale na tyle daleko od hałasu. Na pewno zapamiętam to miejsce i odwiedzę następnym razem kiedy będę w Nowym Jorku!

Minusy: Jedyny problem, jaki kiedykolwiek pojawił się, to że prysznic przecieka trochę na korytarz.

Minusy: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room

Minusy: Near Times Square, cleanliness and open room with large window...

Plusy: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.

Minusy: Nic, tylko że musimy opuścić

Minusy: To nie czysty pokój bardzo dobrze

Plusy: Widok pracownicy restauracji było super! Ładny apartament z widokiem na Broadwayu.

Minusy: Hałas budowy w godzinach porannych.

Plusy: Widok restauracji było absolutnie niesamowite. Pokój był piękny. Personel był dobrze poinformowany, przyjazny i pomocny.

Minusy: Wyjazd!

Plusy: Hotel bardzo ładny, dużo akcji

Minusy: Drogie

Plusy: Hotel był czysty i przyjazny personel.

Minusy: Budowa obudziła nas o 4 rano.

Plusy: Location

Minusy: No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.

Plusy: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.

Minusy: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)

Plusy: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again

Minusy: Breakfast buffet way overpriced for the quality

Plusy: Location.

Plusy: Very close to theatre and nice restaurants.

Minusy: Breakfast was good but a bit pricy

Plusy: People at front desk were nice

Minusy: The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.

Plusy: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.

Minusy: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.

Minusy: the elevators were ridiculous......impossible to get to breakfast location,45 minute waits for elevator

Plusy: Great location and some great views.

Minusy: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.

Plusy: Location

Minusy: Response time of the staff and high cost to eat hotel restaurant...

Plusy: Bardzo czysty, bardzo nowoczesny. Bardzo nam się podobało!

Plusy: Lokalizacja

Minusy: Ogólna atmosfera mniej niż zadowalająca

Plusy: Widok na miasto i wygodne łóżko

Plusy: Location was great

Minusy: A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.

Plusy: Location, rooms, restaurant, and 54th Floor Lounge were very nice

Minusy: Everything... we will be back.

Plusy: Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.

Plusy: Overall staff was friendly.....BUT

Minusy: Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!

Plusy: Best location in the heart of Times Square. Modern and very comfortable hotel. Rooms clean and well serviced.

Minusy: Staff can be abrupt. Not very personal. No pool. Breakfasts below average. Overall not much to complain about.

Plusy: Very clean rooms, updated rooms, great service, great location.

Plusy: profesjonalna obsługa miła pokoje

Plusy: Front desk staff was great! Bathroom was spacious -- huge for NYC standards and the wall paper is beautiful! Bed was very comfortable!!

Minusy: Shower curtain smelled moldy. To be a dog friendly hotel, the dog bed provided was dirty, it stunk, had cigarette burns and ultimately, my dog refused to use it. The bell hops were very snobby and unfriendly.

Plusy: This hotel has been on my list of places to stay since it opened up so I was very excited to finally get here, albeit maybe 10 yrs later... The decor was beautiful and the staff were all excellent. This includes valet and maids that you pass in the halls.

Minusy: Unfortunately the state of our room was a little disappointing. We did check in early so it's possible they rushed to clean it. Our room was a roasting 78 degrees when we got there and the thermostat was clearly set to 80. The window barely opened so it did not provide much relief and switching over to AC only helped cool the room by the next morning. It was HOT and dry!!! Second disappointing thing was the used toilet paper still in the toilet. I also was challenged in my ability to flush it away, so I can see how it got left behind. Third thing was the random hair pins I kept finding throughout the room...

Plusy: Every Associate we encountered was excellent; very warm, helpful and accommodating. Our 10th floor room was cozily decorated in darker tones and neutral accents. The furnishings were appealing, well built, and fitted to the room with adequate room to maneuver throughout. The bed was extremely comfortable and we left it each morning feeling rested and recharged. The most comfortable bed I have ever slept in while traveling. The bathroom was exceptionally clean and was supplied as expected for this level of Accommodation. (I have managed hotels and know first hand that, even the appearance of clean, is impossible on white porcelain and ceramic tile. Exterior noise from inside the building went mostly unnoticed; city noise was acceptable without the a/c fan running but we set it to blow continuously and the city outside mostly faded away (A/C blew worked excellent). Amenities are as advertised; the lounge atmosphere and appearance brings to mind an image of a1920's / 30's sitting parlour - comfortable, elegant, and well suited for drinks, work, meeting a coworkers or friends. On the weekend we stayed, the lounge was fused with music of the runway, the city and SoHo. It was an excellent kickoff for our evening with friends. The location could not have been better for us; subway - entrance on same block; restaurants - all around; cabs - always;

Minusy: Minibar prices were beyond excessive (I wondered if I was staying in an Airport grab-n-go) Room services prices - also excessive - (see: Oatmeal) The Following Falls Under "...if that's all he can complain about...." (these were the only negatives I could remember; most likely because they were encountered repeatedly) : The drawer-pull's on the main chest of drawers were very difficult to get a hold of. If I had long nails, or carried traditional keys, I could have hooked these without a problem; alas, neither is the case. Although the stairs were our preferred method of "up and down"; we found it challenging to get from our floor (10th), to our friends floor (7th), via the elevator. The pass key security system didn't seem to allow exit onto a floor other than our own.

Plusy: We spent a night in the city away from the kids for V day. The view was good. Great neighborhood. Lots of places to go to, great restaurants and shopping nearby.

Plusy: Great location, clean, friendly staff.

Minusy: Concierge service was not all that great, loud guests late at night.

Plusy: Good location in the middle of SOHO near multiple businesses. Easily accessible via subway. Attractive interior with industrial accents. International guests and staff. Good food and drink in hotel bar and lounge. Room is well appointed including a bathrobe, various bathroom products, blow dryer, well stocked minibar fridge and snacks (costs extra). Solid wifi.

Minusy: The desk and chair in the room were uncomfortable. I spent the majority of my waking time in the room there on a business trip. That and there's no other space in the hotel to sit quietly. The downstairs lounge is not really a sit and linger sort of space. Plus at night the downstairs lounge and bar become a nightclub with DJ. Which is great for pleasure travelers, but is a pain for business traveling. Would stay again for fun, but not for business.

Plusy: Not much

Minusy: You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.

Plusy: Considering it was the marathon weekend we were able to get a room here. Very clean.

Minusy: Beds were small and not that comfortable. But for NYC it was bigger than I have seen

Plusy: Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.

Plusy: Location

Minusy: Air conditioning/heater was broken. Was 81 degrees in the room. Took 3 different calls to finally get it fixed. Finally got a technician to ‘fix’ it at 12:30am. For $300+ A night I expect better. This is a rundown, older, dirty hotel in a convenient location.

Plusy: Sadly the beds are extremely cheap and wore out. They were sagging and uncomfortable

Minusy: Location 100yds from World Trade Center memorial.

Plusy: awesome location, convenient restaurant downstairs, and a great staff.

Minusy: i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours

Plusy: Excellent staff. Nice facilities. Good bar and restaurant.

Minusy: Parking was a little steep but I suppose it was standard for NYC. I was hoping for a price break using valet, but no such luck.

Plusy: Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.

Plusy: Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff

Minusy: If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.

Plusy: Exactly what I needed for a one night business trip. Room is compact, but designed to be so, and spotlessly clean. Has a great location, fast wifi, brilliant communal spaces for getting out the laptop, and it took less than a minute to check in and out.

Plusy: definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again.

Minusy: since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.

Plusy: Idealne miejsce na pobyt. Bardzo stylowy i elegancki. Bar na tarasie jest nie z tego świata!

Plusy: Nienaganna obsługa Nieskazitelnie czyste pokoje Doskonała lokalizacja i Times Square Bryant Park

Minusy: na nic nie można narzekać.

Plusy: The location is spot on, the rooms are clean, quiet and comfortable. The check-in/out is easy and the personnel is corteous; we had t use their concierge services twice and they were friendly and prompt.

Minusy: Given the hotel class and its prices few things could be better, like a Nespresso machine in the room (very common these days even in 4 stars environments) - a greater selection of TV channels would also ber good. Therer's a Samsung tablet in the room, but you can't really do much with it. On arrival with luggage etc. we had to open the doors ourselves - minial as it may sound, when you're loaded with luggage opening a heavy door isn't that easy especially when you se the door men happily chatting inside.

Plusy: Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.

Minusy: As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!

Plusy: Clean spacious rooms, good service, not great wi-fi

Plusy: Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful

Minusy: Shower could do with more pressure

Plusy: The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.

Plusy: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Minusy: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Plusy: The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely.

Minusy: Avoid if you don't like fighting through crowds at Times Square.

Plusy: 2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.

Plusy: We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!

Plusy: Lokalizacja jest doskonała

Minusy: Personel w restauracji było straszne. Un profesjonalny niegrzeczny.

Plusy: Lokalizacja, lokalizacja, lokalizacja!

Plusy: Obsługa, lokalizacja, łóżka, pokoje były odpowiedniej wielkości, prysznice.

Plusy: Hotel był bardzo eleganckie i nowoczesne .Personel był również bardzo przyjazny .przyjemny bar i restauracja wewnątrz

Plusy: Doskonała lokalizacja. Hotel znajduje się tuż przy Times Square.

Minusy: Wszystko było dobrze.

Plusy: Personel był przyjazny, pokoje były przestronne, hotel jest czysty i doskonała lokalizacja

Minusy: Siłownia

Plusy: It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby.

Minusy: Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.

Plusy: Location

Minusy: Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.

Plusy: Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy.

Minusy: Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.

Plusy: Large rooms AMAZING staff. Tons of outlets in room

Minusy: Room was tired and worn. AC unit noisy and ran constantly without much impact on temperature. Wallpaper peeling and old. Just didn't feel like I had spent 200$ a night for the place. $30 per day "resort fee" really should have been disclosed at booking. Since I wasn't going to use any of the facilities, I basically spent that money of WIFI access.

Plusy: A central location

Minusy: The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.

Plusy: Very expensive

Minusy: Water pressure in shower not good.

Plusy: Location was good

Minusy: They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience

Plusy: The location was good. The people we interacted with were nice.

Minusy: While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.

Plusy: The most unfriendly staff I have encountered at a hotel

Plusy: ładne lobby

Minusy: Meldowanie trwało zbyt długo. tapety w pokoju było tandetne

Plusy: Lokalizacja

Minusy: kabel klasy w dół do bani

Plusy: Lokalizacja i jedzenie i bar

Plusy: Nie lubię to

Minusy: Ponieważ pokój był brudny

Plusy: Lokalizacja hotelu. W food court

Minusy: Opłata klimatyczna (cokolwiek to było) była za wysoka. pokoju TV kablowa nie działa

Plusy: Concierge- very helpful and friendly

Minusy: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

Plusy: The hotel was cool, nicely decorated, and the maid service was excellent.

Minusy: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.

Plusy: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.

Minusy: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.

Plusy: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.

Minusy: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.

Plusy: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Minusy: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

Plusy: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.

Minusy: Music in elevators very loud.

Plusy: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing

Plusy: Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.