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Lokalizacja hotelu, mimo, że hotel znajduje się przy ruchliwej ulicy - bardzo cicho i spokojnie w hotelowych pokojach.Bardzo miła obsługa.
Lokalizacja. Poza tym to bezosobowy moloch. Aktualnie prowadzony remont. Hałas.
Wspaniala obsluga, czystosc idealna, wyposazenie bardzo dobre, polecam ten hotel - na pewno bede korzystala z hoteli tej grupy wszystko bez zarzutu
Tak, śniadanie, które trwa do 10.30. Stanęliśmy w długiej kolejce o 10.00 po 20 minutach usiedliśmy do stolika, a obsługa zaczęła wszystko sprzątać.Z Winy hotelu nie mogliśmy zjeść śniadania, które kosztowało nas 25 usd. Kolejka do śniadania I podejście do tematu przedłużenia serwowania o czas kolejki - katastrofa !
typowy biznesowy hotel drogie śniadania. Lepiej pójść obok do restauracji na nie gorsze ale kilka razy tańsze śniadanie
znakomity hotel z super obsługą, chętną do wszelkiej pomocy
znakomity personel,świetna lokalizacja.
Wspaniała obsługa. Smaczne i urozmaicone śniadania. Dobra lokalizacja (centrum miasta, w poblizu MRT). Bardzo pomocny concierge. Mimo check-outu byla mozliwosc wziecia prysznica przed wieczornym wylotem. Pokój standardowy byl nizszej jakosci niz spodziewana dla tej klasy hotelu. Lazienka byla zniszczona, a suszarka umieszczona w szufladzie, ktora wypadala przy probie uzycia suszarki. Radio było popsute, a tv odbierał większość kanałów w bardzo słabej jakości.
Wysokiej klasy Club Lounge Drobne niedogdności związane z remontem (przejściowe)
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
the staff was extraordinary! The rooms and breakfast were top notch.
room was quiet, comfortable. not luxurious, but good enough. gym and spa are good. check-in and out very efficient. a great city location.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
Great location, very large rooms and excellent value!!
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
Nice environment and conveniently linked to MRT and shopping centre.
Quite and clean. Nothing
dirty carpetss need replacing in the room breakfast and internet just too expensive
We were booked in a non-smoking room but there were non available and we stayed in a smoking for few hours then moved to a non-smoking room. The staff were helpful and friendly but I still it was a small inconvenience.
The personal service and politeness of all the staff, and the location was great, will go back again for sure. None
Great location. Excellent breakfast. A well-managed hotel.
It was so bad experience to stay with that hotel. They were out of control when we met the fire alarm and run down from 10th floor. So bad service. No one explain what happened when we med fire alarm in the early morning 1:30.
The hotel conceige were very friendly and helpful. They will most probably help you with anything and everything you need.
Modern Hotel with an overall very good standing. Rooms and bath room rooms are spacious and well decorated. Convenient location on Orchard Street. Breakfast / Lunch / Dinner in a buffet format are pretty good with a wide variaty of Asian type food available. Very nice swiming pool. Good level of service from the personnel overall Internet access cost an extra 20$ per day
highly recommend Executive Floors and service none
good location Poor service at reception
central location food and services expensive
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
The location, and very pleasant staff
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
The friendly service of all the staff.
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
Still the one of best in singapore Room, view, art display, staff...
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
dobre położenie zły serwis , niedostosowanie do potrzeb gości, brak odpowiedniej ilości szamponu i innych kosmetyków, ale też ręczników i szlafroka, reakcja na reklamacje opóźniona i nieodpowiednia , trudno się porozumieć, na boya hotelowego czekać trzeba ponad 40 minut i w końcu czas mija - rezygnujemy sami zwożąc walizki, kierownik chciał załagodzić złe wrażenie ale też kompletnie o nas zapomniał - nie jest to 5 gwiazdek na pewno !!!
Location, Kindness to visitors
the pool &the beach, -
Rooms a bit run down, and too small and not totally clean. Hotel has a feel of being rather old and tired. Toddlers' room dirty and dangerous for children. Priced like a 5-star hotel but much below standard. Disappointing, as described above.
The hotel is situated in best possible place at Sentosa and meets ALL demands anyone can have. Only 20 minutes by taxi to City.
Proximity to silosa beach where the annual zoukut music festival was great. The room felt a bit old to me and a bit dark.
Situation & helpfulnes of staff The restaurants did not come up to the standard required by this quality of hotel
Pool view room was spacious & comfortable.
Beach, swiming pool, attractions nearby We asked for double room at time of booking, but when we arrived only single bed were available, also all dining places closes early including the bar
the view and the room was excellent more tv channels
Location enables relaxing by the pool, have a good view of the South China Sea, and you still have easy access to the city. If you have small children there is a ton of kid activities. The service is excellent, with a wonderful breakfast buffet. We stayed here four years ago, and they have undergone a very good renovation. It was fun to just sit on the balcony of our room and take in the view. The Sentosa activities could benefit from more all inclusive pass alternatives.
The hotel was one of the first to open at Sentosa, and is beginning to show some wear. However, it has very good staff and delivers excellent value for its money (prices have been taken down to reflect its not entirely modern facilities).
Very conveniently located in Singapore for travel to and from the City Centre. Had to request room cleaning every day.
We got the room earlier than normal check in time and we got to keep the room later than normal check out time. I have booked no smoking room, but when we arrived the room, there haved just smoked. The bathroom was so small and there are no handtowels and no waste baker basket in bathroom.
Convenient to directly arrive hotel by MRT from Changhi Airport.
The Services / facilities were bad
Courtesy and efficiency of registration staff. Hotel's proximity to Lavender mrt. Very cramped space (especially in the shower cubicle), no freezer facility in either room or the hotel and very late room cleaning (after 6pm) when most clients have returned to their respective rooms for shower and rest before dinner.
Resonable price with moderate service and decoration. A bit far from Universal Studios, need to walk a few minutes to reach there, but acceptable anyway. The room looks newly decorated with all basic facilities.
Clean and neat; some staff is nice though not many indeed, goog variety of food in breakfast No free wi-fi even in public area like libby or restaurant, not even mentioned in the room, though it is supposed to be a trend in branded hotel. Staff perforned checking on consumption of minibar when we were still in the room (before the official check out time), wonder if it is a hotel policy though it gives a weird and unpleasant experience to us. Not likely to recommend this hotel to others
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
Hotel staff were exelant , location is the best Club room to be more comfort
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
The pool and the service.
przyjemne lobby, cafe bar, design w pokoju byl okropny zapach stęchlizny spowodowany chyba grzybem, nie do wytrzymania, długo walczylismy z obsługą, aby wymienić pokój, ponadto nie dostalismy pokoju zgodnie z rezerwacją, czyli z widokiem na ogród lub basen, bo podobno już wszytskie były zajęte
the cosiness of the whole environment... service by the lobby staff can be improved..not prompt enough..but still acceptable
The dream pool Staff was really friendly, unfortunately it was way overloaded with the amount of work, Way to much dust! The breakfast was decent for a 4 * hotels, not for 5* Thry are reactive instead of proactive, and this is not suitable for a 5 * hotel. The swimming pools were closed after 19:30 for safety reasons, although during the day we didn't see any lifeguard on duty ... The internet it was not included in the room rate, and it was an extra 25 SGD per day, 175 SGD PER WEEK (120 EURO) Unfortunately the list it can continue ...
Quiet, peaceful. Free shuttle to harbour front. a little far from other interest place.
The room is big, new with comfortable bed. The toilet was smelly from time to time. More transportation arrangement as the shuttle is not very frequent that cause inconvenience.
The hotel was fine and comfortable. They charged my credit card 10days before we arrived even though we could have cancelled it 24hours before arriving with no charge and they charged me twice. I have now been home 1 month and am still trying to get a credit out of them. No one is answering my emails.
Staff were very attentive. All services provided quickly and professionally Location makes access to mainland sites a little more difficult
Excellent! Enjoyed very much!
The resort is in an ideal location on Sentosa. It is central to all the activities that Sentosa has to offer. The setting was beautiful with the lush gardens and wildlife being allowed to roam free. The suite we stayed in was well appointed with the spa outside in the private courtyard. All staff were extremely polite and courteous at all times The wireless internet conection was very slow
Room, swiming pool, kids pool, ambiance, proximity to beach. The food menu available was limited.
Beautiful surroundings, rooms with character.
Quiet. Lack of good service by hotel staff.