Element New York Times Square West

NYC 2017

Plusy: Liked the view from room could see the Empire State Building ,elevated wait wasn't too bad for the 39th floor, staff very helpful for first timers

Minusy: Didn't like that tv wasn't mounted on wall sat on a stand between bed and kitchen area hard to watch with other person laying beside you, parking was pricey and couldn't access vehicle unless u paid another fee, did not have good snow removal in street in front of hotel,

Comfortable and clean, good location, but staff no

Plusy: Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square.

Minusy: The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.

Elevator Issues

Plusy: Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location

Minusy: Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.

Great Stay- Luxury at a Great Price

Plusy: It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists.

Minusy: Room service was missed.