This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Minusy: "Seat wasn't comfortable"
Plusy: "The crew is nice"
Minusy: "Boarding was horrible."
Plusy: "Very nice, pleasant crew."
Minusy: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Plusy: "The plane was nice, entertainment options were great, pilot was super kind."
Plusy: "I loved being upgraded to first class and the crew was so attentive."
Minusy: "Nothing, glad this was a better experience than the trip to Miami."
Minusy: "Seats a lil tight"
Minusy: "uncomfortable seats, thin seat cushions"
Minusy: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Plusy: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Minusy: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Plusy: "Crew was good seat comfortable"
Minusy: "Better snacks"
Minusy: "It was lovely. It was my flight from nyc to dc that was terrible."
Minusy: "the flight was delayed and so I missed my train home"
Plusy: "Amazing service from crew"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Minusy: "Friendly crew and lots of good free snacks!"
Minusy: "Bigger personal space"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Minusy: "Food was ok...cramped space"
Plusy: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Minusy: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Plusy: "Food was good and plentiful. I definitely left the flight feeling full."
Minusy: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Minusy: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Plusy: "Food and entertainment was good"
Minusy: "The bathroom I used was disgusting."
Plusy: "Hot towel was a plus"
Minusy: "The seats weren't that comfortable"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "The flight attendant, Winsom, was fantastic."
Minusy: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Minusy: "No wifi, no leg room"
Plusy: "Great movies...."
Minusy: "It takes time and worries to find the air train and Aeroflot registration."
Plusy: "Great and friendly crew"
Minusy: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Plusy: "The staff. They were very helpful and polite!"
Minusy: "We didn’t leave on time"
Minusy: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Minusy: "Basic economy has way too many restrictions"
Plusy: "Loved the customer service & movie options"
Minusy: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Plusy: "Good flight crew"
Minusy: "Flight was delayed with no explanation."
Plusy: "Staff was really nice and helpfull"
Plusy: "Nice people. Very helpful."
Minusy: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Plusy: "The airline did not disappoint and the customer service were very professional"
Minusy: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Plusy: "Great gate agent at JFK on the layover."
Minusy: "No assigned seats on second flight til we got to JFK."
Plusy: "Entertainment, food having only two seats on our side of aisle."
Minusy: "Leg room"
Plusy: "We did eventually get there"
Minusy: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Plusy: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Minusy: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Minusy: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Plusy: "They had good entertainment for free. There were movies, tv shows, and games."
Minusy: "The plane was delayed for 5 hours and the ride was longer than expected."
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "I really like the crew on Lufthansa"
Minusy: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Plusy: "It was cancelled and scheduled next day"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Nice crew and comfortable seats."
Minusy: "Not a fan of the sandwich provided."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Minusy: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Plusy: "Comfy flight and early arrival."
Minusy: "Had to run to catch the connecting flight"
Plusy: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Minusy: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plusy: "Flight arrived early."
Minusy: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Minusy: "Food could be a bit tastier ..."
Plusy: "Attentive and friendly staff, great food and plenty of drinks!!!"
Plusy: "Great crew and plane"
Minusy: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Plusy: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Minusy: "nothing wrong"
Plusy: "service, on time,efficient boarding, no hassles"
Plusy: "Relaxed trip. We were well cared for. Again very good staff"
Plusy: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Minusy: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Minusy: "See previous comment. Airline service needs to be vastly improved."
Minusy: "Opóźnienie lotu"
Plusy: "All around service"
Minusy: "That I had to get off of the plane."
Plusy: "Obsługa i jedzenie"
Plusy: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Minusy: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Complementary Drinks. Beautiful Flight Attendants."
Minusy: "Tv didn't work most of time. Food was terrible."
Minusy: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Minusy: "It was very good"
Plusy: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Minusy: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Plusy: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Food and service were excellent. Some of the crew were wonderful.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Muy buen servicio al cliente
They canceled our flights that went on anyway.
Plusy: "Salimos a tiempo . El business es muy confortable"
Minusy: "La comida horrible . No se limpian los baños"
Minusy: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Minusy: "Very nice crew and great food"
Plusy: "Crew is excellent, polite and personal!"
Minusy: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Plusy: "The socks offered in business were comfortable and nice looking. The red wine was good."
Minusy: "The food was just average and the seat not too comfortable"
Minusy: "Crew members in Amsterdam were very rude and disrespectful"
Plusy: "Newer plane, crew was amazing, seats were adjustable"
Minusy: "Everything was good"
Minusy: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Minusy: "Travelled business class and was ace experience"
Plusy: "Very professional"
Minusy: "Lost luggage"
Plusy: "Seat was good"
Minusy: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plusy: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Minusy: "the headrest is hard. Apart from that- all was fine"
Plusy: "Crew was ok."
Minusy: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plusy: "Overall KLM experience is good"
Minusy: "Food quality was mediocre for a business class flight."
Plusy: "Very pleasant, professional crew"
Minusy: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Minusy: "old screens and entertainment system leg room to small"
Plusy: "Face recognition was amazing"
Minusy: "Too hot on plane"
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Minusy: "Boarding was chaotic and congested with not much information or order."
Plusy: "Crew was great, very nice"
Minusy: "Not enough legroom"
Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"
Plusy: "The seats seemed to have more space on this plane which was nice."
Minusy: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plusy: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Minusy: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plusy: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Minusy: "That it didn’t happen."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minusy: "Cramped seating."
Plusy: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Minusy: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Minusy: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Minusy: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plusy: "I got some rest"
Minusy: "unable to charge my phone or watch movies"
Plusy: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plusy: "Friendly staff, good service and on time departure/arrival."
Plusy: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Minusy: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Minusy: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
Plusy: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Minusy: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Minusy: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plusy: "Crew great."
Minusy: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Plusy: "blueberry juice, service and friendliness"
Minusy: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Minusy: "My headphones didn’t work"
Plusy: "I enjoy my flight"
Minusy: "Again no complains"
Minusy: "Flight was delayed,missed connection,lost bag"
Minusy: "video was broken"
Minusy: "Same as above. Seats very narrow. But enough leg room"
Plusy: "Blueberry juice! I is now my favorite juice."
Minusy: "The food was way overcooked!"
Minusy: "Staff wasn’t helpful and gave false information"
Plusy: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Minusy: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Plusy: "The friendly crew, and quiet cabin"
Minusy: "The food was too Finnish."
Minusy: "No leg room."
Plusy: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Plusy: "The airport it's very nice and clean.."
Minusy: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."
Plusy: "Hot towels distributed before meal."
Minusy: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Plusy: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Plusy: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Minusy: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Plusy: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Minusy: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Plusy: "The Finnair representatives at the airport were incredibly nice and helpful."
Minusy: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."
Plusy: "HiFly is awful. Terrible food. Really not much service. It gets you from point A to B ..... but not always. Our return flight was cancelled with no reason given. Instead of a 2pm direct we were put on an 8am with a layover. The only saving grace is that our transatlantic was on Delta, which was amazing."
Minusy: "Awful food No service Outsourced both flights to a low budget third party carrier Canceled return flight with no reason or apologies OR compensation (as of this moment) provided"
Minusy: "announcement in English hard to understand"
Plusy: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Minusy: "The meal made me sick."
Plusy: "There was plenty of room and the food was good."
Minusy: "Can't think of anything I didn't like"
Minusy: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Plusy: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Minusy: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Plusy: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Minusy: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Minusy: "There was no entertainment"
Plusy: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Plusy: "Staff was nice. Seat was standard."
Minusy: "Small movie selection."
Minusy: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Plusy: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Minusy: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Plusy: "I thought the flight attendants were professional and friendly. We landed safely and on time."
Minusy: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Plusy: "Everything good except getting bag after flight."
Minusy: "Took over an hour at baggage claim."
Plusy: "On time, good movies, good service."
Plusy: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Minusy: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Plusy: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Plusy: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Minusy: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."
Plusy: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Minusy: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."
Minusy: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Plusy: "friendly crew"
Minusy: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"
Plusy: "The staff was very kind."
Minusy: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."
Plusy: "food and crew"
Minusy: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
The bathroom wasn’t super clean
Plusy: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Minusy: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Minusy: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Plusy: "The crew was astounding"
Plusy: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Minusy: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Minusy: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Minusy: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plusy: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Minusy: "For me this part is not applicable"
Minusy: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Minusy: "Really hard to get boarding passes online"
Plusy: "The comfort of the flight snd kindness of the crew."
Minusy: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Minusy: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Plusy: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plusy: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Minusy: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Plusy: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Minusy: "Check in process was easy. The flight attendants are all very helpful and kind."
Plusy: "Liked the transfer"
Plusy: "Timely and smooth teansit."
Minusy: "Food has a way to go to be appetising."
Minusy: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Plusy: "Flight attendants were very nice"
Minusy: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Plusy: "Boarding this large plane went relatively quickly and orderly."
Minusy: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Plusy: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Minusy: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Plusy: "The plane arrived in New York smoothly"
Minusy: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plusy: "The airplane have great entertainment system. The cabin crew are very nice."
Plusy: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Minusy: "no complaints"
Plusy: "Food was excellent and crew was very nice."
Minusy: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plusy: "it was cancelled so they got me on the next flight on Turkish"
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Plusy: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Minusy: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plusy: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Minusy: "Bottom seat cushions could be a little more comfortable ."
Plusy: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Minusy: "TV was too slow."
Plusy: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Minusy: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Plusy: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Plusy: "Lovely crew, clean toilets"
Minusy: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Plusy: "Flight arrived safely."
Minusy: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Plusy: "Food, drinks, and general service on board were all very nice"
Minusy: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plusy: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Minusy: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plusy: "tool me safe from one airport to another"
Minusy: "wait time, food"