Znajdź tanie loty liniami Icelandair

Baggage policy deceptive

Plusy: Safe flight

Minusy: When we booked through Kayak we were not told that there was a very large additional fee for baggage- even more since we stopped in Iceland.

Unexplained seat changes

Minusy: Flight was delayed 1.5 hours due to an unexplained "maintenance issue." A friend of mine who had paid extra to get an exit row with extra leg room was inexplicably moved to a normal seat, and was only upgraded when she complained. I was moved from a window seat to an exit row without explanation, unfortunately, this was an exit row where a life raft was attached to the door, leaving me even less leg room than a normal seat would have.

Plusy: I liked that it was non-stop. The crew was nice. They gave out a bottle of Icelandic water and pillow and blanket.

Minusy: Too crowded. Not enough explanation about the plane and different comfort levels of the different seat levels. I might have paid for upgraded seat if I had understood what the conditions would be. Also there was no explanation as to whether there would be food served or not.

Minusy: No food goingacross

No vegetarian food available. Charged 99.00 for one bag checked.

Minusy: Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.