WRO - JFK

Znajdź tanie loty na trasie Wrocław - Nowy Jork-JFK

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WRO — JFK
8 paź — 15 paź1
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Ekonomiczna
0 szt. bagażu
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sob. 8.10
sob. 15.10

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Najtańszy lot

1 108 zł

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Lot Wrocław-Strachowice - Nowy Jork-JFK
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Loty na trasie Wrocław — Nowy Jork-JFK: FAQ, często zadawane pytania

Top linie (4) obsługujące trasę Wrocław-Strachowice – Nowy Jork-JFK

Wyniki na podstawie opinii użytkowników KAYAK
8,0
SWISSWynik na podstawie 9407 opinii
8,2Wejście na pokład
7,8Komfort
8,6Załoga
7,7Rozrywka
7,9Jedzenie
Opinie o liniach lotniczych

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Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero

Plusy: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Minusy: "Need more leg room. Cramped for 8 hours is not a good thing"
Minusy: "Food could be better"
Plusy: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Minusy: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Plusy: "Everything"
Minusy: "Nothing"
Minusy: "Very hot on board"
Plusy: "The movie"
Minusy: "More space! The crew could have been nicer"
Minusy: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Minusy: "entertainment sound"
Plusy: "Crew was attentive and overall I enjoyed the flight"
Minusy: "Food could have been better"
Plusy: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Minusy: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Plusy: "Responsive excellent crew."
Minusy: "Long waits to get to the bathroom. Plane dated."
Plusy: "The food and service."
Plusy: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Plusy: "Professional courteous staff"
Minusy: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Plusy: "Crew great service"
Minusy: "Boarding was slow —delayed takeoff for nearly an hour"
Plusy: "Entertainment"
Minusy: "I would have liked a better selection of movies and TV series and games"
Plusy: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Minusy: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Plusy: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Minusy: "I can’t think of anything I did not like at all"
Plusy: "We did not get on any flight to NY!!!!"
Plusy: "Not applicable"
Minusy: "See above."
Minusy: "None"
Plusy: "Flight was fine"
Minusy: "Check in at Nuremberg terrible"
Plusy: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Minusy: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Plusy: "Excellent organization, food and entertainment. Impeccable service."
Plusy: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Plusy: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Minusy: "Bathroom not clean"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Plusy: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Minusy: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Plusy: "The crew was amazing, also the service given since it was a long flight."
Plusy: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Minusy: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Plusy: "Great complimentary chocolate."
Minusy: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Plusy: "Short flight.."
Minusy: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Minusy: "entertainment machine in my seat did not worked"
Plusy: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Plusy: "Food and entertainment"
Minusy: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Plusy: "crew was great"
Minusy: "my entertainment controller did not work and my daughters head phone plug would only half work."
Plusy: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Plusy: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Minusy: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Plusy: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Minusy: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Plusy: "Comfort of the flight ,very friendly staff"
Minusy: "Nothing"
Minusy: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
Plusy: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Minusy: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Plusy: "Nothing distinguishes itself for better or worse than usual in coach."
Plusy: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Plusy: "The service , the hospitality and kindness"

This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.

Minusy: "Seat wasn't comfortable"
Plusy: "The crew is nice"
Minusy: "Boarding was horrible."
Plusy: "Very nice, pleasant crew."
Minusy: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Plusy: "The plane was nice, entertainment options were great, pilot was super kind."
Plusy: "I loved being upgraded to first class and the crew was so attentive."
Minusy: "Nothing, glad this was a better experience than the trip to Miami."
Plusy: "Comfy"
Minusy: "Seats a lil tight"
Minusy: "uncomfortable seats, thin seat cushions"
Minusy: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Plusy: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Minusy: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Plusy: "Crew was good seat comfortable"
Minusy: "Better snacks"
Minusy: "It was lovely. It was my flight from nyc to dc that was terrible."
Minusy: "the flight was delayed and so I missed my train home"
Plusy: "Amazing service from crew"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Minusy: "Friendly crew and lots of good free snacks!"
Minusy: "Bigger personal space"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Minusy: "Food was ok...cramped space"
Plusy: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Minusy: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Plusy: "Food was good and plentiful. I definitely left the flight feeling full."
Plusy: "Nothing."
Minusy: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Minusy: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Plusy: "Food and entertainment was good"
Minusy: "The bathroom I used was disgusting."
Plusy: "Hot towel was a plus"
Minusy: "The seats weren't that comfortable"
Plusy: "Lot"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Minusy: "N!A"
Plusy: "The flight attendant, Winsom, was fantastic."
Minusy: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Minusy: "No wifi, no leg room"
Plusy: "Great movies...."
Minusy: "It takes time and worries to find the air train and Aeroflot registration."
Plusy: "Great and friendly crew"
Minusy: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Plusy: "The staff. They were very helpful and polite!"
Minusy: "We didn’t leave on time"
Minusy: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Minusy: "Basic economy has way too many restrictions"
Plusy: "Loved the customer service & movie options"
Minusy: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Plusy: "Good flight crew"
Minusy: "Flight was delayed with no explanation."
Plusy: "Staff was really nice and helpfull"
Plusy: "Nice people. Very helpful."
Minusy: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Plusy: "The airline did not disappoint and the customer service were very professional"
Minusy: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Plusy: "Great gate agent at JFK on the layover."
Minusy: "No assigned seats on second flight til we got to JFK."
Plusy: "Entertainment, food having only two seats on our side of aisle."
Minusy: "Leg room"
Plusy: "We did eventually get there"
Minusy: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Plusy: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Minusy: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Minusy: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Plusy: "They had good entertainment for free. There were movies, tv shows, and games."
Minusy: "The plane was delayed for 5 hours and the ride was longer than expected."

Nie poleciałem bo samolot bie zaczekał na transfer 5 minut

Lufthansa sobie nie radzi

Obsługa miła i pomocna, jedzenie bardzo dobre.

Obsługa miła i pomocna, jedzenie bardzo dobre.

Nic

Beznadziejnie

Plusy: "Ogólnie ok"
Minusy: "Boarding"
Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "I really like the crew on Lufthansa"
Minusy: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Plusy: "It was cancelled and scheduled next day"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Nice crew and comfortable seats."
Minusy: "Not a fan of the sandwich provided."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Minusy: "Food"
Plusy: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Plusy: "Everything"
Minusy: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Plusy: "Comfy flight and early arrival."
Minusy: "Had to run to catch the connecting flight"
Plusy: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Minusy: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plusy: "Flight arrived early."
Minusy: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Minusy: "Food could be a bit tastier ..."
Plusy: "Attentive and friendly staff, great food and plenty of drinks!!!"
Plusy: "Great crew and plane"
Minusy: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Plusy: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Minusy: "nothing wrong"
Plusy: "service, on time,efficient boarding, no hassles"
Plusy: "Relaxed trip. We were well cared for. Again very good staff"
Plusy: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Minusy: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Minusy: "See previous comment. Airline service needs to be vastly improved."
Minusy: "Opóźnienie lotu"
Plusy: "All around service"
Minusy: "That I had to get off of the plane."
Plusy: "Obsługa i jedzenie"
Minusy: "Nic"
Plusy: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Minusy: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"
Plusy: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Minusy: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Complementary Drinks. Beautiful Flight Attendants."
Minusy: "Nothing"
Minusy: "Tv didn't work most of time. Food was terrible."
Plusy: "Flew business class. Service and food were excellent!"
Minusy: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Minusy: "It was very good"
Plusy: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Minusy: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."

Food and service were excellent. Some of the crew were wonderful.

A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !

Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM

Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.

Muy buen servicio al cliente

Nice personnel on board,

Delay information

Minusy: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Minusy: "Very nice crew and great food"
Plusy: "Crew is excellent, polite and personal!"
Minusy: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Plusy: "The socks offered in business were comfortable and nice looking. The red wine was good."
Minusy: "The food was just average and the seat not too comfortable"
Plusy: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Minusy: "Crew members in Amsterdam were very rude and disrespectful"
Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plusy: "Yes"
Minusy: "Everything was good"
Minusy: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Minusy: "Fix the damn KIOSKS at Vienna!"
Minusy: "Travelled business class and was ace experience"
Plusy: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Minusy: "the headrest is hard. Apart from that- all was fine"
Plusy: "Seat comfortable"
Minusy: "Flight was delayed and overhead bin space was very small"
Minusy: "Entertainment"
Plusy: "Crew was ok."
Minusy: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plusy: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Minusy: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plusy: "Overall KLM experience is good"
Minusy: "Food quality was mediocre for a business class flight."
Plusy: "quick/efficient boarding - good staff - good food - easy flight !"
Minusy: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Minusy: "old screens and entertainment system leg room to small"
Plusy: "Crew was great, very nice"
Minusy: "Not enough legroom"
Plusy: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Minusy: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The boarding was easy and you didn't have to wait inline for that long"
Minusy: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plusy: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minusy: "Cramped seating."
Plusy: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Minusy: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Minusy: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plusy: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Minusy: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plusy: "Crew"
Minusy: "N/a"
Plusy: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Minusy: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Plusy: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Minusy: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Crowded seating, wake-up for breakfast service two hours before arrival"
Plusy: "Very friendly and helpful personnel."
Plusy: "Short-hop flight, fit for purpose."
Plusy: "Easy Boarding"
Minusy: "OLD plane without comfort or entertainment"
Plusy: "Wider seat than most business class"
Minusy: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

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Loty Wrocław - Nowy Jork-JFK

Wylot:

Wrocław (WRO)Polska

Kierunek podróży:

Nowy Jork-JFK (JFK)Stany Zjednoczone

Loty powrotne:

Nowy Jork-JFK - Wrocław

Lotniska wylotu:

2 166 zł