Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Minusy: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Plusy: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Plusy: "The food was amazing"
Minusy: "Same reason as above."
Plusy: "I like the service, the crew and the overall experience of flying Swiss."
Minusy: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Minusy: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."
Plusy: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Plusy: "Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again."
Plusy: "Crew was polite"
Minusy: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Minusy: "Delayed, bad entertainment system, lost our luggage"
Plusy: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Minusy: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Minusy: "We didn't even make this flight."
Plusy: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Minusy: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Plusy: "friendly crew; easy boarding; arrival on time"
Minusy: "Seat not very comfortable and very little leg room"
Plusy: "Crew was nice."
Minusy: "TV's did not work. Food was lousy."
Plusy: "Friendly crew. Food was good. Good take off and landing."
Minusy: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Plusy: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Minusy: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."
Plusy: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Plusy: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Minusy: "Having to pay for seat selection"
Minusy: "space at my feet!"
Plusy: "Staff, and service were good."
Minusy: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Plusy: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Plusy: "Smooth, on time flight"
Plusy: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Minusy: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Minusy: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Plusy: "They are the best airline flying to Boston."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Minusy: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Minusy: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Plusy: "Crew and people were fantastic!"
Minusy: "LONG lines again. No luggage even with a 4 hour layover"
Plusy: "Food, entertainment, on time, excellent flight"
Minusy: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Plusy: "The chocolate"
Minusy: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Plusy: "Flight attendants"
Minusy: "No space, bad video screens (especially important for a long flight with a 3 year old) with terrible image and sound quality, even with my good headphones."
Plusy: "Attentive crew offwring water frequentlyflight"
Minusy: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Plusy: "Food was good. Service was attentive."
Minusy: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Plusy: "The crew was very nice, I felt bad for them as people were constantly complaining."
Minusy: "The tv's did not work, was extremely disappointing."
Plusy: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Minusy: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Plusy: "Flight was safe and crew was professional"
Minusy: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."
Minusy: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Plusy: "Upgraded to business class. Very professional and attentive crew."
Minusy: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Plusy: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Minusy: "The boarding process took a long time. I had to go through customs, then at the gate they checked my passport again and the line was VERY long. The process just did not seem to be managed very well. There were issues with the tv monitors; however, the crew handled it very well. I wish we had been given an option with the calzones - I don't like red peppers or tomatoes, and was not offered another option."
Plusy: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Plusy: "Very friendly crew!"
Minusy: "Significant delay of departure."
Plusy: "price great; direct flight;"
Minusy: "Delayed and did not explain why"
Plusy: "Crew were helpful and cheerful."
Minusy: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Plusy: "Service was great."
Minusy: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Minusy: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Plusy: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Minusy: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Minusy: "Smooth flight, great crew."
Plusy: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Minusy: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Minusy: "Check in was terrible- long wait just for drop off of already checked in bags"
Plusy: "individual TVs"
Minusy: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Minusy: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Minusy: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Minusy: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Great movies."
Minusy: "Seats won’t stay reclined."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Minusy: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Very friendly crew with a clean plane!"
Plusy: "Nicer plane"
Minusy: "One stewardess almonds mowed me down with cart"
Plusy: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Minusy: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Minusy: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Minusy: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Plusy: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Minusy: "seats too close from front to back, and not adequately cushioned"
Minusy: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Plusy: "Flight itself uneventful"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Minusy: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Plusy: "I am always impressed by the Delta staff. Top notch."
Minusy: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Plusy: "flight was on time..arrived early..friendly staff.."
Plusy: "It left and arrived on time"
Minusy: "They didn’t have wine in such a long flight"
Plusy: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Plusy: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Plusy: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Minusy: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Plusy: "Friendly crew with modern plane"
Minusy: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Plusy: "Courteous crew and smooth flight"
Plusy: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Minusy: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Plusy: "Food available was good."
Minusy: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Plusy: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Minusy: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Plusy: "Staff was really nice and helpfull"
Minusy: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Plusy: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Minusy: "The tsa is worthless"
Plusy: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Plusy: "The crew was really friendly and helpful. The plane was really clean"
Minusy: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Denied boarding at the document check line. In line with all the other passengers but were the only ones denies boarding. We’re told the gate had closed.
Plusy: "The crew was great."
Minusy: "Better seats,better food."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Minusy: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "The flight on time. Good crew. Good service."
Minusy: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "Movie selection, drink selection, crew was awesome."
Minusy: "Seats are not the most comfortable."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Staff tried hard to serve food"
Minusy: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."
Plusy: "Overall good, except one of the crew members"
Minusy: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Plusy: "Excellent overall. Much communication from the cockpit to explain weather delay etc. two meals transAtlantic. Genuinely friendly crew. Wine with economy meals a pleasant surprise, Electronic check-n and Gaye change alerts very smooth Lufthansa will be my first choice next time I fly."
Plusy: "Entertainment system was superior and flight crew very nice. Plenty of drinks and food available."
Minusy: "Seats and food are typical for airline economy class"
Plusy: "I boarded despite being very late from connection"
Minusy: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Plusy: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Plusy: "entertainment options were great"
Minusy: "rushed from connecting flight and then had to go through passport security check point"
Minusy: "Opóźnienie lotu"
Plusy: "Excellent crew"
Minusy: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Plusy: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Plusy: "Good variety of on-board entertainment"
Minusy: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Plusy: "Obsługa i jedzenie"
Plusy: "Flight staff, food, etc"
Minusy: "Boarding process- see above."
Plusy: "Large screens for movies are excellent. Very easy to use."
Minusy: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Plusy: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Minusy: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Food, service"
Minusy: "Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Minusy: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Minusy: "We were in the middle at the very back of the plane. It was quite bouncy for some time during the flight. The stewardess informed us that that was typical for seats at the back of the plane. It is not easy to choose your seats when you buy the ticket online, but I would prefer a calmer location. Also I was squeezed when the person in front of me leaned back in her seat. Service was excellent, however."
Plusy: "For a direct flight between the N.E. and Frankfurt, it is one of the best."
Minusy: "As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like."
Plusy: "Flew business class. Service and food were excellent!"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "The food and the crew were great! We were more than 450 people on that flight."
Minusy: "My tv screen froze 3 hours into the flight so I could not watch anything. Space is so tight for such a long flight. The aircraft was a brand new Airbus and next to me there was a rip on the wall cover. I could see what is underneath...i had a slight fear that it could get bigger..I understand that the fuselage expands in the air."
Minusy: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Plusy: "Every thing was great except the seats were small"
Minusy: "The seats are small"
Plusy: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Minusy: "The food was less than desirable."
Plusy: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Plusy: "I ordered gluten free meals on both of my longer flights and the crew seemed to have difficulty distributing them to the appropriate seats. My flight from Boston-Munich was fine but on my return trip from Frankfurt-Boston, I didn't receive a gluten free meal and the passenger behind me was given my gluten free snack."
Plusy: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Minusy: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Plusy: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Minusy: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Plusy: "Terrific hot breakfast in bus. class"
Minusy: "Window did not darken like the others."
Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plusy: "Information sharing by pilots and crew. Economy class leg room is good."
Minusy: "All good up to the level"
Minusy: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Minusy: "When its rain we shouldn’t walk to the air plain"
Plusy: "The crew was informative"
Minusy: "Inflight sandwiches"
Plusy: "KLM STAFF WERE VERY PROFESSIONAL"
Minusy: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Minusy: "The plane is so old..,"
Minusy: "Flight got cancelled"
Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Minusy: "Late departure. Rush to connect."
Minusy: "Boarding was very slow."
Plusy: "The crew"
Minusy: "Seat comfort"
Plusy: "Being fed was amazing and watching free TV was great!"
Minusy: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Minusy: "Need more leg room!!! Larger meals needed."
Plusy: "Good food, friendly service"
Minusy: "More trash pickup; only one round of beverage service"
Plusy: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Minusy: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plusy: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Minusy: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plusy: "Nice crew pilot food and beverage"
Minusy: "No wifi"
Plusy: "The flight was perfect! Great food,movies and I even got to sleep !"
Minusy: "All was well!"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plusy: "Food and staff behaviour"
Plusy: "The attendants took great care of us. Super smooth flight."
Plusy: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Minusy: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plusy: "The food service was good and the flight attendants were friendly."
Minusy: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plusy: "Just great crew."
Minusy: "Not comfortable at all and will not book KLM again."
Plusy: "Airlines issue"
Minusy: "Profiling certain customers"
Plusy: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Minusy: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plusy: "Usual professional and friendly service from my airline of choice for most destinations."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "Catering is ok"
Minusy: "Seats comfort really old school"
Plusy: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Plusy: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
Minusy: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."
Minusy: "Keep up the same spirit"
Plusy: "The movies in the flight"
Minusy: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Plusy: "I got there"
Minusy: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Plusy: "Environmentally mindful with some packaging"
Minusy: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."
Plusy: "clean planes, timely service, nice flight attendants"
Minusy: "no power outlets narrow selection of juices/water on the plane"
Minusy: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Plusy: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Minusy: "No leg room."
Plusy: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."
Plusy: "A bit delaye in Departure but ok overall"
Plusy: "See above."
Minusy: "See above"
Plusy: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Plusy: "All standard service, nothing extremely good or bad."
Plusy: "Nicest plane I've been on. Boeing for life."
Plusy: "Vistas along Mediterranean departing Nice"
Minusy: "Interesting conversation with fellow passenger"
Plusy: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Minusy: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Plusy: "This was a very short flight and I don't recall if there was any food service or entertainment."
Plusy: "crew, food"
Minusy: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Plusy: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Minusy: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Plusy: "Crew was fine"
Minusy: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Plusy: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Minusy: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Plusy: "Plane was nice, new, every seat had an entertainment system. Crew was very nice and did their best to accommodate my needing a gluten free meal. *This was an Iberia plane, not an American Airlines plane."
Minusy: "The Iberia web site, and web app were not functioning properly. I want able to save any of my personal information such as phone number or known traveler number. I was unable to select a gluten free meal prior to the flight since the web app and website were not working. I tried calleding Iberia customer support over 10 different times and was never able to speak with a representative. The customer support prior to the flight was non-existent."
Plusy: "The fact the plane didn't crash"
Minusy: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Plusy: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."
Plusy: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Minusy: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Plusy: "comfortable seats, efficient service both getting on and off the plane,very current movies. Overall a very good experience"
Plusy: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Minusy: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Plusy: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Plusy: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Minusy: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."
Plusy: "The flight attendant ruined my trip and experience3 with this airline."
Minusy: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Plusy: "The crew was very nice and gave us a $10 meal vou"
Minusy: "The long delay wasn't great."
Plusy: "The flight was so-so. Cramped seating with mediocre food."
Minusy: "The problem I had was the multiple email updates from Kayak with the wrong departure time. Fortunately, I checked with American directly. Even after the flight departed I was getting emails that I still had four hours left. Doesn't make sense."
Plusy: "On time, good movies, good service."
Plusy: "Wonderful service and care from crew."
Plusy: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Minusy: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"
Minusy: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."
Plusy: "geting off"
Minusy: "To cramped so I will go back to Delta"
Plusy: "Everything was good, cozy airplane, tasty food"
Minusy: "Our bag was not checked through to our final destination and was delivered a day later."
Plusy: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Minusy: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Plusy: "old planes tight seat no entertainment late boarding"
Plusy: "We finally landed safely."
Minusy: "Sat at gate 4 1/2 hours before 9 1/2 hour flight. Never heard how problem was resolved. Very bumpy ride."
Plusy: "I made it home safe"
Minusy: "Little legroom for such a long flight. Too crowded."
Plusy: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Minusy: "experience was awful. Helen Rowena Boysen"
Plusy: "Services, food, smooth landing."
Plusy: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"