Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
Minusy: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Plusy: "The crew was very nice."
Minusy: "The seats had such little cushion that it made the flight extremely uncomfortable."
Minusy: "We were packed like sardines! My flight made me want to retire from traveling!"
Plusy: "The crew was really great and helpful"
Minusy: "Only thing that could have been better was ginger ale."
Minusy: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Plusy: "Crew, food, boarding, service"
Minusy: "Very tight seats. Not enough of leg room"
Minusy: "It would have better if the flight wasn’t 5 hours late."
Plusy: "Good entertainment options"
Minusy: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Minusy: "Seat comfort. Sore behind after 11hrs"
Minusy: "A little more leg room would be great"
Plusy: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
Minusy: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."
Plusy: "The food was decent and on board entertainment was pretty good."
Minusy: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Minusy: "Everything was great"
Plusy: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Minusy: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Plusy: "Swiss Airlines Saff was very friendly and helpful"
Plusy: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Minusy: "The leg room or seat closeness."
Plusy: "Smooth ride, most of the crew was very welcoming"
Minusy: "Some crew not so friendly. I was surprised we received dinner immediately but nothing again until breakfast box upon landing. It would’ve been nice to have a snack in between"
Plusy: "Steward Very pleasant, helpful and accomodating."
Minusy: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Minusy: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at email@example.com or phone 703-609-8649"
Plusy: "The lovely nice stewardess and Crew kindness."
Minusy: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."
Minusy: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Plusy: "Generally Swiss air was good"
Minusy: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Plusy: "On time and good service!"
Plusy: "Flight itself was good, comfortable, staff were professional"
Plusy: "short travel time"
Minusy: "the landing was way too drastic. The pressure during landing was not gentle and I had a real hard time trying to allow my hearing to come back. The blood pressure in my head felt like my head would explode. My head hurt for a long time. Did not like the flight at all."
Plusy: "The food"
Minusy: "There was one flight attendant that was rude. The reat were very nice."
Minusy: "Flight cancelled so I didn't like it at all"
Minusy: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Plusy: "Friendly team, great food and snacks and tons of movies to choose from."
Plusy: "Flight was on time. Food was good for airline food."
Minusy: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Plusy: "Food great!"
Minusy: "Limited space , very narrow and not very clean. I seated next to a dog, pet. The whole trip the dog was sitting on the floor next to me:(, although it was a very quiet and good dog. Crew not very friendly . They were tired I believe ."
Plusy: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Minusy: "Boarding was a little chaotic"
Plusy: "On time great crew. Free wine that is Swiss air."
Plusy: "The crew made the right call after the Swiss computers shutted down"
Minusy: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Plusy: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Minusy: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Minusy: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Plusy: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"
Plusy: "Flight crew and gate agents were amazing"
Minusy: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Plusy: "Nice staff"
Minusy: "It was good"
Plusy: "Nice Aircraft"
Minusy: "Unfriendly crew"
Plusy: "That is wasn't crowded"
Minusy: "That I had a 5 hour delay and I was t informed about it earlier"
Plusy: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Minusy: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Plusy: "Crew was really nice, comfortable seat, great experience"
Minusy: "I liked everything"
Plusy: "I loved the food, the crew, and the entertainment."
Plusy: "Great food and sevice"
Minusy: "Hard to sleep on the plane. Way too expensive to take a guitar as either checked luggage or carry on."
Plusy: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Minusy: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Minusy: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
Plusy: "Crew was great"
Minusy: "Lots of screaming children. Not much to be done about that."
Minusy: "No option to watch movies"
Minusy: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Plusy: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Minusy: "New Flight crew."
Plusy: "Good food and beverage."
Minusy: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Plusy: "Safe and fast journey."
Minusy: "Vegan Options for snacks"
Plusy: "The staff handled the situation very well."
Minusy: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Plusy: "The crew was amazing. Kat and the other stewards were very friendly."
Minusy: "Maybe the option for free upgrade to first class if flight is not full??"
Minusy: "More leg room and seat width. I don’t like having other passengers pressed against me."
Plusy: "Good crew. Ample legroom."
Minusy: "Plane was delayed by more than an hour."
Plusy: "New plane, charging stations"
Minusy: "It was lovely. It was my flight from nyc to dc that was terrible."
Minusy: "the flight was delayed and so I missed my train home"
Plusy: "Each employee on the plane was nice."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "food and service was amazing"
Minusy: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "We eventually arrived"
Minusy: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Minusy: "At least one hour late"
Plusy: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Friendly crew and on time flight"
Plusy: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Minusy: "Never on time"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "The crew at the airport was very courteous and helpful."
Minusy: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Plusy: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Minusy: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Plusy: "Easy boarding and helpful crew (despite the rain as we walked to the plane)."
Minusy: "No entertainment options on board. All Delta planes should have the TV monitors and radio."
Minusy: "1/12 hours late had to change out equipment"
Plusy: "They were comprehensive and tried to move fast"
Minusy: "Delayed flight because they didn’t had the crew ready"
Plusy: "The crew did the best they could under the circumstances."
Minusy: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Plusy: "The space"
Minusy: "No TVs"
Plusy: "direct flight from bdl to cun."
Minusy: "reclining seats that doesnt give much room to person behind recliner"
Plusy: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Minusy: "Air turbulence over the Midwest storms."
Plusy: "Good Flight"
Minusy: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Plusy: "Everything was excellent"
Minusy: "Excellent job and keep it up"
Plusy: "Staff was really nice and helpfull"
Minusy: "Sold us a flight with unassigned seats"
Minusy: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Plusy: "Friendly crew, navigation around storm, comfortable flight"
Plusy: "Sits are very comfortable and the food is amazing."
Minusy: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Plusy: "Food was good, crew was really helpful"
Plusy: "Movies and screen"
Minusy: "Flight delayed. Crew doesn’t speak good English"
Minusy: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Minusy: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Plusy: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Minusy: "There wasn’t anything that I can recall that made the trip unpleasant ."
Plusy: "Very nice love it"
Minusy: "Very nice and love"
Plusy: "The staff went out of their way to make us comfortable as possible"
Plusy: "The food was decent"
Minusy: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Plusy: "food was good, and my business class seat was okay."
Minusy: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."
Plusy: "Old fashion service very attentive crew and plane very clean and comfortable"
Minusy: "Very odd in boarding as business class seemed we should have been 1st"
Plusy: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Minusy: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."
Plusy: "Only the stewardesses very helpful and professional"
Minusy: "The seats"
Minusy: "Movies varaiety"
Plusy: "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
Minusy: "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"
Plusy: "Polite crew and staff, comfortable enough for economy"
Minusy: "Special meal wasn’t correct at first, crew corrected the mistake but the meal was absolutely terrible. Had the no lactose meal and it tasted exclusively of stewed tomatoes. Pack a lunch and don’t rely on the airport at Istanbul, there’s no options for people with food restrictions."
Plusy: "Food and entertainment much better than any other airlines."
Minusy: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Plusy: "there are a lot of movie"
Plusy: "Service was excellent and plane very comfortable for the long journey."
Minusy: "No vegan options. I thought I was getting a vegan meal that I called to request a month ahead of time and the flight crew told me they only had vegetarian. Needless to say my snacks were not quite enough to hold me for 13 hours."
Minusy: "Too dirty and service is very slow!"
Plusy: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Plusy: "awesome flight awesome food"
Plusy: "Food, entertainment and the airline crew excelente"
Minusy: "The seat a little inconfortable for me"
Plusy: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Minusy: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Plusy: "Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again."
Minusy: "Good food and alcohol selection"
Plusy: "Every thing about it the food and what you supply for each customers ✅"
Plusy: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Minusy: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Plusy: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Plusy: "Entertainment was Okay, and that was the best of it."
Minusy: "Customer service gave us false information about delays, almost missed our flight. The check-in agent had to call for manager. And the manager told us if we didn't check-in online, they wouldn't have let us board our flight. The seats were cramped, the food is way worse than it was before. I doubt that we will fly with Turkish Airlines ever again."
Plusy: "Service, food."
Minusy: "Check in booth when we checked in bags were very difficult to deal with."
Plusy: "I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable"
Plusy: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Minusy: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Plusy: "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
Minusy: "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."
Plusy: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Minusy: "Flight left over an hour late and I nearly missed my connection as a result."
Plusy: "Crew is amazing, as always"
Minusy: "Allergic needs were not met"
Plusy: "The boarding process was very good."
Minusy: "The cabin was too warm."
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Plusy: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Minusy: "I couldn't accumulate my miles."
Plusy: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Minusy: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Plusy: "Minus the delay the flight itself was great! Would definitely fly with them again"
Plusy: "Food was good. Crew were good."
Minusy: "I had checked in and had boarding passes with assigned seats. I need an aisle seat and JUST ASSUMED when the check in person at LAX; tore up our pre-boarding checkin with seat assignments that I was given an AISLE SEAT. I WAS NOT AND DID NOT KNOW UNTIL WE BOARDED. THE GENTLEMAN ON THE AISLE DID NOT WANT TO CHANGE. WE WARNED HIM THAT WE GET UP AT LEAST 3 - 4 TIMES ON A 12 HR FLIGHT. We did and woke him up at least 2-3 times. BAD FLIGHT FOR ME...I WILL DOUBLE CHECK NEXT TIME FOR AN AISLE SEAT FOR ME OR MY WIFE. jAMESDEAN BUCKLEY firstname.lastname@example.org"
Plusy: "Over all is ok"
Minusy: "Stay over in Istanbul, they gave only one meal for 24hr"
Plusy: "I read a lot of mixed reviews prior to my long trip from LAX to Stuttgart through IST leaving me skeptical as to whether I made the right choice. I was pleasantly surprised! The flights departed on time. The crew was so friendly and accommodating on both flights. The food was better than most airlines and the movies offered kept me entertained for hours!"
Minusy: "The boarding process in LAX was a little confusing and unlike any other airline. It made me think that it might be a bad start but that quickly changed once I got onboard."
Plusy: "Great screen and movie selection."
Minusy: "Zero leg room. Worst I've ever been on for a long haul flight."
Plusy: "Crew service, choice of in flight entertainment"
Minusy: "Food was below par."
Plusy: "Food tastes great. Kept me full the entire time."
Minusy: "Display panel for one of our seats was broken and after asking to have it reset, staff was not attentive to make sure issue was resolved before moving on. If you're going to be on a flight that long...you want to have your entertainment, and don't want to keep bothering someone to have it work. Also seats were cramped compared to other airline planes and staff seemed to not have an issue that there were some other people on the plane drinking bottles, getting drunk and loud."
Plusy: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Minusy: "Leg room in economy line."
Final leg of our long journey was from ORD to AUS and it was good
Will never use Chicago as a connector again
Plusy: "The food was good and was served with professionalism.It was an excellent service no doubt."
Minusy: "Boarding process and food"
Minusy: "Breakfast/snack is very bad, but no airline provides anything decent."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "The crew was very responsive. The dinner food was good."
Minusy: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Plusy: "Very helpful and accommodating"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "Good service, brand new aircrafts, very helpful ticket agent. Yes"
Minusy: "Delayed departures, both in Zchicago and Munich."
Plusy: "Fly is Ok"
Minusy: "Fly is Ok"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Minusy: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "The crew was really nice"
Minusy: "The flight was delayed, there was no TV or any other entertainment"
Minusy: "All flights cancelled. Stuck overnight."
Plusy: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Minusy: "Space between the seats was less than I remember."
Minusy: "Opóźnienie lotu"
Minusy: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"
Plusy: "Obsługa i jedzenie"
Plusy: "The flight attendants were very helpful and the good was quite good."
Minusy: "Nothing that can be changed. It was a long flight."
Plusy: "Everything as expected"
Plusy: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Plusy: "Everything was smooth"
Plusy: "It is comfortable. Some of the crew are very nice and friendly!"
Minusy: "The food is not tasty, and some of the crew are not nice!"
Plusy: "Really nice crew and service! Everyone was kind."
Minusy: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Plusy: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "I liked the entertainment options, beverage service, and leg room."
Minusy: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Plusy: "By far the best flying experience in a long time..."
Plusy: "Missed the connection"
Minusy: "Felt helpless and frustrated."
Plusy: "The crew was spectacular. They had 20 crew members."
Minusy: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Plusy: "Attentive crew. Smooth flight!"
Minusy: "All good"
Minusy: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Plusy: "The crew was very nice. The hot towelettes before eating was very nice."
Minusy: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Plusy: "The flight was on time, smooth connection"
Plusy: "Depart on time. Entertainment excellent"
Minusy: "All good"
Plusy: "Attention on the counter and at the boarding gate were excellent"
Minusy: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
New 737 and seats too confining
Minusy: "Allow business passenger to use front bathroom."
Plusy: "The crew was very kind"
Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plusy: "Great atmosphere, crew was excellent!"
Minusy: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plusy: "The crew was informative"
Minusy: "Inflight sandwiches"
Minusy: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Plusy: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Minusy: "KLM crew exceed our expectations"
Minusy: "I congratulate the KLM crew!"
Plusy: "The crew was great. The soecial meal request was hadled well despite oversight."
Minusy: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plusy: "Crew were great"
Plusy: "General flight journey"
Plusy: "The crew are amazing! Attentive and friendly."
Minusy: "The seats could have been bigger."
Minusy: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plusy: "Being fed was amazing and watching free TV was great!"
Minusy: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Plusy: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minusy: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Minusy: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plusy: "Crew were great, food, entertainment, seat and everything else was great as well."
Plusy: "On time and friendly crew"
Minusy: "Boarding needs improvement"
Plusy: "great crew and comfortable flight."
Minusy: "sceens in the plane to show map and direction of travel"
Plusy: "Crew was good"
Plusy: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minusy: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Minusy: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Minusy: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Minusy: "Not enough leg room"
Minusy: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"
Plusy: "Good entertainment options. Nice flight attendants"
Minusy: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Food and staff behaviour"
Plusy: "Able to fly direct to ansterdam"
Minusy: "Have to lay over on the way back. More expensive than other airlines."
Minusy: "The streaming service didn’t work"
Minusy: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plusy: "Food was good and crew members were very nice"
Minusy: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Minusy: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Plusy: "quick and relaxed"
Plusy: "The included snacks and the seats."
Minusy: "OLD plane without comfort or entertainment"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Everything. Staff incredible."
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."