Plusy: "The boarding was great and moved very well. The crew super friendly and helpful."
Minusy: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Plusy: "quick and easy flight"
Minusy: "no entertainment screens at all!"
Plusy: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Minusy: "The internet was hard to connect to and the gogo options aren’t totally clear."
Plusy: "The crew is always smiling and ready to help you and I really like that."
Plusy: "I loved being upgraded to first class and the crew was so attentive."
Minusy: "Nothing, glad this was a better experience than the trip to Miami."
Plusy: "Very pleasant crew. Very helpful And always smiling"
Plusy: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Minusy: "Nothing I can think of-10/10"
Plusy: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Minusy: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Minusy: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
Plusy: "The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better"
Minusy: "Instead of cheezits, please upgrade to chips"
Plusy: "Amazing entertainment display and the boarding process is smooth."
Plusy: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Minusy: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Plusy: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Minusy: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Arrived on time and smooth flight though it was completely full"
Minusy: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Plusy: "Very comfortable seating!"
Minusy: "The landing was a bit rough. Lol"
Plusy: "Staff are adept at dealing with these issues but it is a systemic problem."
Minusy: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Clean plane, quick turnaround"
Minusy: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
Plusy: "The take off and landing were very smooth and the crew was nice."
Minusy: "Crying baby aboard"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Minusy: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Plusy: "Friendly, efficient"
Minusy: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Plusy: "Good friendly staff. Delta Studios is neat."
Minusy: "Small plane , last minute seat change, half hour delay"
Plusy: "short flight not much to say all was smooth crew was efficent"
Minusy: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Plusy: "They gave me extra pretzels and 2 cans of soda"
Minusy: "The seats were awful.. Miniscule"
Plusy: "Very professional cabin crew"
Plusy: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Plusy: "Staff was really nice and helpfull"
Plusy: "It was on time"
Minusy: "This flight was cramped. Not enough stretching room. Hard seats"
Plusy: "Finally got upgraded!"
Plusy: "Delta graciously rebooked us on a different flight."
Minusy: "Late delayed notification after we reached airport and kept delaying for several hours"
Plusy: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Minusy: "I don't like flying so there really wasn't anything I liked."
Plusy: "Cabin crew were great. Food selection is good and appreciate the snacks."
Minusy: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Plusy: "Pretty much nothing"
Minusy: "Delta. They just hate their passengers"
Minusy: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Minusy: "Food and entertainment as always."
Plusy: "I got home. That's the highlight. We didn't have any incidents."
Minusy: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Plusy: "Crew was nice"
Minusy: "Always a delay with Delta"
Minusy: "No blanket if you're not 1st class lol. I haven't flew in solo long, idk,i thought they were complimentary lol. & cups of water? What happened to the Shasta's lol."
Minusy: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Plusy: "Lufthansa always great. Comfortable seats, good and safe service."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Late, missed connection"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Minusy: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."
Plusy: "I am always amazed how Lufthansa gets it right."
Minusy: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Plusy: "This space intentionally left blank"
Minusy: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Plusy: "The service and the entertainment system"
Minusy: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Plusy: "Flight Delayed from EWR. But the connecting flight to mumbai was not allowed to boarded. Since the gate closed even though the flight was still there. On top of it, the flight that was provided as an alternative was again with a stopover, so now, we had two stop over and extra 14 hours of layover time. Did not offer hotel stay or transit visa. was stuck in airport. Very much disappointed with Lufthansa. Will never take this flight nor will allow my friends and family to take one ever again."
Plusy: "Even though the flight was delayed by a couple of hours, Kayak kept us continuously informed about where we stood. Thanks!"
Minusy: "Opóźnienie lotu"
Plusy: "Clean, modern place. Professional staff."
Plusy: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Minusy: "Very uncomfortable seats, minimal leg room, mediocre food."
Plusy: "Obsługa i jedzenie"
Plusy: "The staff was good to me when I became ill on the flight with a migraine."
Minusy: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "It was a long flight overseas they did a good job of keeping everything under control when there was a medical problem on board and you get what you pay for. Ok legroom"
Minusy: "Their ability to work with you on issues such as lost bag is so disgusting that i dont think ill fly with them again I had to call them every time, consistently on hold for 30+ min at a time just to get to someone who could work with me. They hung up on me 3 separate times thus restsrting the issue. DO NOT LET THEM GIVE YOUR BAG TO BAGGAGEEXPRESS!!! You will never see you bag again. 1/10 customer service"
Minusy: "The food was a bit over cooked and dry but overall excellent service."
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Nothing really. It was an overall terrible flight."
Minusy: "The crew was so bad. When asked for my special meal 2.5 hrs into the flight, they said you haven’t ordered any, which in fact I had a month before my flight. The crew member instead insisted that ”you should've brought your own food” not once but twice. No courtesy nothing. I was super disappointed. I fly a lot and this was hands down my worst flight. Also, the aircraft and seats were terribly uncomfortable (Boeing 747-8 Economy). Boarding took forever as well. Overall a very shocking experience from a very experienced airline otherwise."
Plusy: "Professionalism of the crew"
Minusy: "tight sits"
Minusy: "Nothing. Great flight great crew."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Baggage handling, efficiency overall"
Minusy: "Small legroom in economy"
Plusy: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Plusy: "Large leg room"
Minusy: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"
Plusy: "Very professional crew !!"
Minusy: "Nothing to write ."
Plusy: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Minusy: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."
Plusy: "The crew/ service was great & clean bathrooms on the flight"
Minusy: "Terrible food quality. Zero leg space. The Newark terminal is ancient & fire alarm went off for over 20min before boarding."
Plusy: "Great crew, service was excellent"
Minusy: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."
Minusy: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Minusy: "Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!"
Plusy: "This leg of my trip went well and was fairly comfortable. The entertainment was good, and the food was fine."
Minusy: "The attendents at the gate in Newark were very unhelpful and unfriendly when I asked them about whether I needed to let someone know that I need a vegetarian meal, since I was not prompted by that question in my booking. They told me I was out of luck and it was too late. Luckly, there was a vegetarian option on the plane, despite their response, but because of this, I bought food at the airport before the flight."
Plusy: "The crew was really nice and helpful"
Minusy: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."
Minusy: "i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up"
Plusy: "yes, seat is always ok , I'm not overweight"
Minusy: "basically, nothing, just keep smiling"
Plusy: "Seat was very comfortable. Crew was great."
Plusy: "Good amount of leg space"
Plusy: "Clean and new planes. On time."
Minusy: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Plusy: "Good experience, service was good, and attendants were courteous"
Minusy: "Austrian airlines did not even notified us about cancellation."
Plusy: "Fast flight , friendly staff , ok food"
Minusy: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Plusy: "Liked all except the food"
Minusy: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Plusy: "Almost every thing was very good"
Minusy: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Plusy: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Minusy: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Plusy: "Friendly flight attendants."
Minusy: "Lost baggage is never good."
Plusy: "Crew was very friendly, food was decent and the boarding was a breeze."
Plusy: "Friendly staff with great service"
Minusy: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plusy: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Minusy: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Plusy: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Plusy: "all good."
Minusy: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Plusy: "Direct connection"
Minusy: "Meal is horrible"
Minusy: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."
Plusy: "Friendly staff, efficient"
Minusy: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Plusy: "The flight was comfortable and very timely."
Minusy: "Very little leg room."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Minusy: "A poor choice of video/film/documentaries. Limited and uninteresting."
Minusy: "I can not afford first class tickets..."
Plusy: "proff handeling of sick person !Othervise quiet and nise trawel!"
Plusy: "I will never travel with Austrian airlines again"
Minusy: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Plusy: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Minusy: "Food I think getting worse."
Plusy: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Plusy: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Minusy: "Mediocre breakfast. Entertainment wasn't great."
Plusy: "The crew"
Minusy: "The food and the boarding at Vienna airport"
Plusy: "All flight members were servicing very pleasantly"
Plusy: "The food was very good! And the movies you could choose too."
Plusy: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Minusy: "Entertainment on board was useful"
Plusy: "Comfort seat. Good mouvies"
Minusy: "The aircondition was to high. I was almost frozen."
Minusy: "Thay did not let us in the plane because they changed the name order on the ticket"
Minusy: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Plusy: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Minusy: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Plusy: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Minusy: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Minusy: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Plusy: "Excellent service"
Plusy: "We left late but efficiently."
Plusy: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Minusy: "Food too salty; would've liked to see English subtitles for German language movies"
Minusy: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Minusy: "Toilet was not cleaned regularly"
Plusy: "I like the service,was great, flight was smooth,great team!!!"
Minusy: "I was not let in the flight as all the seats were taken."
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
They canceled our flights but they flew anyway.
Plusy: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plusy: "Staff were polite"
Minusy: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Minusy: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plusy: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minusy: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plusy: "Crew is excellent, polite and personal!"
Minusy: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Plusy: "Nice crew, good food."
Minusy: "Both bathroom were not working in business class area."
Plusy: "Customer care was super supportive"
Minusy: "Inflight sandwiches"
Minusy: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plusy: "The crew and the timing were ok"
Minusy: "The seats were uncomfortable"
Minusy: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Minusy: "Delays, took my hand luggage into the hold,"
Plusy: "Like the overall KLM experience"
Minusy: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plusy: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plusy: "Crew was good"
Plusy: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plusy: "The crew was really friendly."
Minusy: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plusy: "Crew was excellent -kind nice and very attentive"
Minusy: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Minusy: "Nothing special"
Plusy: "Very friendly and helpful crew."
Minusy: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Plusy: "The attendants took great care of us. Super smooth flight."
Plusy: "The crew were hardworking, responsive, conscientious and friendly"
Minusy: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plusy: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plusy: "Flight crew was fine. Food was good."
Minusy: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plusy: "The aircraft was clean"
Minusy: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plusy: "The staff was extremely pleasant. Food was good!"
Minusy: "Have no complaints"
Minusy: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Plusy: "Seats were comfortable"
Minusy: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Crowded seating, wake-up for breakfast service two hours before arrival"
Plusy: "Service provided by the staff"
Minusy: "The navigation of the entertainment system is not very friendly"
Minusy: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plusy: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Minusy: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Minusy: "Two hours delay in the start."
Plusy: "Usual professional and friendly service from my airline of choice for most destinations."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "Amazing crew, fast boarding."
Minusy: "Uninspired food. I was served the same meals 30 years ago."
Plusy: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Minusy: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Plusy: "My flight has been cancelled"
Plusy: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Minusy: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Plusy: "Great food and service as always"
Minusy: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plusy: "Plane seemed new and modern. Friendly staff, attentive."
Minusy: "Only one side of my headphones worked, seats not very comfortable."
Minusy: "We had three hour delay due to thunderstorms."
Plusy: "Food good. Crew very nice."
Minusy: "Seats very uncomfortable."
Minusy: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Plusy: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Minusy: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Minusy: "late. support afterwards was awful."
Minusy: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Plusy: "Excellent all around. Super smooth, friendly and fast!!"
Plusy: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Minusy: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Plusy: "Again, the flight was fine, and cabin crew was friendly"
Minusy: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Minusy: "The flight was cancelled the morning of."
Plusy: "Food, staff and video access was excellent."
Minusy: "The seating was very uncomfortable and cramped!!"
Plusy: "Upgraded to business class"
Minusy: "Flight delayed an hour & half"
Plusy: "Nice TV's. Good selection"
Minusy: "Flight attendants were rude to English speakers."
Plusy: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Plusy: "Entire crew very attentive!! We ate like Kings!"
Minusy: "Long layover in Newark! My fault for not noticing when I booked it!"
Plusy: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Minusy: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Plusy: "Made it safely to destination"
Minusy: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."
Minusy: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Minusy: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Plusy: "The airline is very professional and the crew were very courteous."
Minusy: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Plusy: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Minusy: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Minusy: "The flight arrived an hour late."
Plusy: "I was able to sleep most of the flight."
Minusy: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Plusy: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Minusy: "Can't think of a single thing."
Plusy: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Minusy: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Minusy: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Plusy: "Even though I did not get the seat I paid extra for, it was a great flight."
Plusy: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Plusy: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Minusy: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plusy: "The food, the comfortable seats, boarding."
Minusy: "The entertainment options, very few movies, limited kinds of music"
Plusy: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Minusy: "I needed a gluten free meal and found it rather dry and unappetizing."
Plusy: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Minusy: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Plusy: "The food and movies were good."
Minusy: "Didn't have enough money to sit in a seat with leg room."
Minusy: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Plusy: "Passengers nice"
Minusy: "Food options not everyone eats chicken"
Plusy: "No delays, early landing which made my 50 minute layover seamless."
Minusy: "I have no complaints"
Plusy: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Minusy: "Tight seats, lousy food, even for airplane food."
Plusy: "Boarding was pretty much a free for all"
Plusy: "Really pleasant flight. Excellent pilot, good crew."
Minusy: "Nothing! This was one of my best flights ever."
Minusy: "My wife requested a vegan menu as she has allergic to chicken and egg, and it was accepted a week before the flight. But a normal food was served to her, so we said to the crew to change the meal. She, the crew, said "we don't know the request, we don't have more vegan meal." She didn't apologize about that, additionally she requested to show a confirmation number with an arrogant attitude. Anyway we asked to bring a vegetarian meal, she brought it, and we asked her if it contains egg (sometimes seasoning contains egg). She said she would check and come back soon, but she never appeared. What a rude crew she was. What an unsophisticated system the flight company has. We were so disappointed."
Plusy: "Everything, especially the entertainment. Food was delicious as well and the flight attendants were very accommodating."
Minusy: "Small screen tv's that were mounted on the bathroom walls at the middle of the plane remained on during sleeping time and were too bright. Difficult to sleep during this as the scenery pictures continually changed."
Minusy: "Significant changes to my ticket were made without notifying the traveler such that I was unable to travel on the scheduled day. Was offered a ticket next day but wasn't told that it would be a stand by one. Boarding staff kept saying I would get the new ticket by email but I got nothing (again). Good thing I asked for a print out. Too much stress..."