Plusy: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Minusy: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Plusy: "The crew. The punctuality."
Minusy: "To arrive on time"
Plusy: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Minusy: "I expected more from airlines lake Austrian."
Minusy: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Plusy: "Curious crew."
Plusy: "Very comfortable journey, leaving on time, arriving on time"
Plusy: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plusy: "It got me where I wanted to go, non-stop, for a reasonable price."
Minusy: "The economy seats seem to be narrower than they are on other airlines."
Plusy: "Flight on time, and luggage was at destination. Crew OK"
Minusy: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Plusy: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Plusy: "Food, entertainment options, business class seats that lay flat"
Minusy: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Plusy: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Minusy: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Minusy: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Plusy: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Minusy: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Plusy: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Minusy: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Plusy: "Crew was very friendly, food was decent and the boarding was a breeze."
Plusy: "Friendly staff with great service"
Plusy: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Plusy: "Except eventually delay, the flight experience is good."
Minusy: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Plusy: "A bit more leg and knee room."
Minusy: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Minusy: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Minusy: "Flyght was terible"
Minusy: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Plusy: "Vino in Plastic cups from 1L"
Minusy: "Could Food"
Plusy: "The flight was comfortable and very timely."
Minusy: "Very little leg room."
Minusy: "Service was bad"
Minusy: "They cancel the flight without letting me know!"
Plusy: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Minusy: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Plusy: "You guys have. Very professional crew !!"
Minusy: "The customer service In Europe wasn’t helping out at all"
Plusy: "Flight was good and everything worked out perfectly."
Plusy: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Minusy: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Plusy: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Minusy: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Plusy: "The plane was comfortable and clean. Internet was offered"
Minusy: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Plusy: "Staff was nice."
Minusy: "flight was late."
Plusy: "Flight was on time ,"
Minusy: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Minusy: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Plusy: "Drinks were included"
Minusy: "No entertainment available not even to pay for. Wifi is overpriced"
Plusy: "The flight attendants were beautiful"
Plusy: "Service was great and the flight on time."
Plusy: "Crew friendliness."
Plusy: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Minusy: "Unprofessional very, very!"
Plusy: "food was fine"
Minusy: "to small seats"
Minusy: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Załoga ściga o maski choć mam orzeczenie z sądu, że nie muszę nosić. To jest dopiero chore!
Every thing was just perfect.
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
The price other than that the food was terrible and the staff was rough and unfriendly the comfort was poor not a pleasant experience.
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Excellent service and value for the money.
Minusy: "Jest ok polecam"
Minusy: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Plusy: "Crew was fine."
Minusy: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Plusy: "Crew was ok"
Minusy: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "Obsluga Litewskiej zalogi obslugujacej lot w business i premium"
Minusy: "2hrs delay. Family members did not sit together."
Minusy: "Zamiast bezpośrednio lecieć do Tel Avivu, poleciał najpierw do Warszawy aby dobrać pasażerów. Lot wydłużył się o ok. 2 godziny."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i odleciał.wstyd i żenada"
Plusy: "Mila i szybka odprawa"
Minusy: "Samolot był opóźniony o ponad godzinę,jednak panie w Katowicach zapewniały,ze kolejny samolot z Warszawy poczeka- miałam jeden bilet łączony. Samolot nie poczekał,a panie w Warszawie były bardzo zdziwione o co pasażerom chodzi.podeszlismy 2 minuty po zamknięciu bramek.samolot odleciał.zenada"
Minusy: "Czystość w samolotach"
Plusy: "było opóźnienie i nie podobało mi się to"
Plusy: "było ok"
Minusy: "nowszy samolot"
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "Przemiła obsługa dwoiła się i troiła żeby podróż upłynęła pasażerom w komfortowych warunkach. Pyszne jedzenie do wyboru na pokładzie. W czasie podróży bogaty wybór filmów, w tym kilka nowości."
Minusy: "2 godziny opóźnienia na trasie trwającej 2 godziny."
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Jak zwykle perfekcyjny pilotaż"
Minusy: "Jedzie w opcji Menu Premium niesmaczne. Brak napojów podczas lotu, pomimo, że opcja Premium je przewiduje. Nie polecam dokupywania tej opcji - podanie „plaltykowego”, sztucznego jedzenie na porcelanie nie jest warte swojej ceny. Nawet herbata była ochydna. Ekran systemu rozrywki nie działał."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Minusy: "Lot jak zwykle opóźniony"
Minusy: "Ponad 1h opóźnienia"
Plusy: "Profesjonalny personel pokladowy"
Minusy: "Brak informacji o spodziewanym opóźnieniu na gate. Obsługa bagażu na Okęciu to kpina, po 20 minutach czekania informacja że potrzebują jeszcze co najmniej 30!!!"
Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"
Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"
Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."
Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."
Minusy: "Spóźniony godzinę. Bilety kupiliśmy pół roku wcześniej, a w obie strony system usadził nas osobno!"
Minusy: "No air conditioning!!"
Plusy: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Minusy: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Plusy: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Minusy: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Plusy: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Minusy: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Plusy: "Mało ludzi leciało dzięki temu sprawnie i szybko ale to pewnie zasługa Koronaściemy :-)"
Minusy: "Fotele i ilość miejsca."
Minusy: "Można podać wodę do picia i mały poczęstunek."
Plusy: "Crew were very professional"
Minusy: "The seats"
Plusy: "Flight duration"
Minusy: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Plusy: "The crew was ok. The seats no conmfortable."
Minusy: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Plusy: "The food options were amazing and the wine was very nice!"
Plusy: "Fast and smoothy check in"
Minusy: "After arrival to budapest not platformy ready and waiting over 10minutes"
Plusy: "Absolutely nothing"
Plusy: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Minusy: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Plusy: "The cheap fares"
Minusy: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Plusy: "crew and boarding was nice"
Minusy: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Minusy: "Flight was late abolutnie 1 hour"
Plusy: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Minusy: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Minusy: "Więcej miejsca na nogi. Brak opóźnień."
Plusy: "Friendly crew"
Minusy: "Long check-in lines Seats uncomfortable"
Minusy: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Plusy: "Cena za bilet i punktualność."
Minusy: "Bardzo ciasne i niewygodne fotele. Pogoń za zyskiem ma swoje granice. Ograniczam loty w WizzAir do minimum."
Plusy: "Nie było źle Ale fakt że odprawę przeszedł nietrzeźwy Pan do którego wezwano ekipe medyczna I.lot opoznil sie o 40min"
Minusy: "Troche wiecej zwracac uwage jacy pasażerowie wchodzą na pokład A nie skupianie i polowanie na walizki.kto ma za duża i może dodatkowo zapłacić."
Plusy: "Wygodne fotele dość czysto"
Minusy: "Seats are terrible."
Plusy: "Start i lądowanie o czasie."
Minusy: "Okolo 140 pasazerow z priority i proba ich upchniecia do 1 transferu. Na pokladzie syf brud malaria. Samolot nie byl sprzatany po poprzednim locie. Kolejka priority bez widocznego oznaczenia i z tego powoduprzepychanie sie przez ludzi bez priority."
Minusy: "Opóźnienie o niemal 2h, obsługa średnio miła"
Plusy: "Obsługa bardzo uprzejma, pomimo zmęczenia i " długiego dnia""
Minusy: "2h opoznienia"
Minusy: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Plusy: "On time departure"
Minusy: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Minusy: "Lot był.opozniony ponad godzinę do tego jak zawsze mało sprawnie szła kolejka do samolotu!"
Plusy: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Minusy: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Plusy: "Staff cheerness"
Plusy: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Minusy: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Plusy: "The air hosts and hostesses were very polite and courteous."
Minusy: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Minusy: "Jak zawsze lot był.opozniony!"
Plusy: "Podróż przebiegła niezauważalnie szybko w miłej atmosferze pod opieką profesjonalnej załogi."
Minusy: "W tym miejscu nie mam nic do dodania. To był naprawdę bardzo miły i udany lot."
Plusy: "We got to our destination."
Minusy: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Plusy: "Odlot co do minuty, bezbłędne lądowanie. Brawa dla kapitana Polaka."
Minusy: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Minusy: "Lot opóźniony 1.35h. Duszno. Staliśmy w kolejce do samolotu po czym.z powrotem nas cofnęli. Wody brakło a temperatura przekraczała 35st. Tragicznie!"
Plusy: "Płynny lot, dobre lądowanie. Sam lot - bez zarzutu."
Minusy: "Spóźnienie 35 minut, co sprawiło, że uciekł nam ostatni pociąg. Ale jest postęp: poprzedni lot z Luton opóźnił się o 6 godzin."
Plusy: "Zwyczajny spokojny dość długi lot."
Minusy: "Ponad godzina opóźnienia !!! Ale to można zrozumieć. Po wejściu do hali odlotów, pomimo elektronicznej odprawy, posiadaniu wydruku z adnotacją Priority i bagażu podręcznego należy się odprawić przy stanowisku nadawania bagaży (kolejka sic !) w celu otrzymania tzw. paper ticket. Oczywiści w moim przypadku nie dodano czerwonej naklejki Priority Boarding !!! Obsługa przy boardingu nie respektuje usługi pierwszeństwa wejścia na pokład. Pierwszeństwo jest tylko przy przejściu do hali tuż przed wejściem do busa lotniskowego. Potem już i tak wszyscy jadą wspólnie, więc pierwszeństwa wejścia na pokład nie ma. Dodatkowo jeśli zostaniesz skierowany przez kolejnego niekompetentnego pracownika lotniska DWC do niewłaściwego z dwóch autobusów (jeden podjeżdża do przednich schodów, drugi do tylnych) musisz się przeciskać przez cały, pełen pasażerów i bagaży pokład samolotu, ponieważ procedury !!! nie pozwalają przejść do odpowiedniego wejścia, np. tylnego mając miejsca 29. Nigdy więcej Wizzair, którego pracownicy pokładu twierdzą, że odprawa i boarding nie jest zależny od firmy Wizzair. Tylko dlaczego to Wizzair pobiera opłatę za usługi typu Pierwszeństwo wejścia na pokład ?"
Plusy: "It flies direct to the airport that I wanted to go to."
Minusy: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Plusy: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Minusy: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Minusy: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Plusy: "Przestrzeń, załoga, czystość, cisza."
Plusy: "Miła załoga, nowoczesny samolot sprawny odbiór bagaży podręcznych oddanych podczas boardingu-cały lot na +"
Minusy: "Brudne lotnisko po stronie powietrznej, bardzo mało miejsca na nogi..."
Plusy: "Cabin crew podczas dzisiejszego lotu była po prostu genialna! A szefowa pokładu to już w ogóle przeszła sama siebie! Była cały czas uśmiechnięta od ucha do ucha, pomocna i widać było zezalezy jej na tym aby pasażerowie byli zadowoleni :)"
Had front seat, plane almost empty yet shity rayanair trying u to book seats day before knowing that few people are on flight… anyway… I picked seat as was plenty to choose from when get on plane.
Na lotnisku w Treviso brak iformacji o odprawie oraz nadaniu bagażu. W ostatniej chwili zorientowałem się, że w miejscu innej odprawy można odprawić lot do Warszawy. TRAGEDIA nie polecam
Plusy: "Nothing amazing its opposite, ryanair.com its the worst airline in Europe or maybe on the world. EU parliament should closings this airlane"
Minusy: "no chance to be better, I think its all Passenger should expect only its will be worse"
Minusy: "Nie było włączone ogrzewanie przez co było bardzo zimno."
Plusy: "We (a family of 5) were late for 5 minutes (literally) to the boarding ... Our flight was at 3.45 PM and were at the gate at 3.20 PM ... We were held up at the Passport Control by the Polish Border Guards at the Passport Control - their computer was down ... My wife cried, my kids cried and asked to be let in on the plane ... Nobody cared to help us ..."
Minusy: "for RyanAir to be more human and humane and caring ..."
Minusy: "Obsługa dramat.. Cztery osoby stały cały czas rozmawiając ze sobą z tyłu lub przodu samolotu. Po turbulencjach zapomniały odblokować toaletę ludzie stali dobre 15 minut. Nie reagowały na dzwonek. Obsługa wdawała się w rozmowę z pijanym pasażerem. Dramat!!!"
Minusy: "Mógłby się nie opóźniać"
Minusy: "Zmarzłem. Kawa parzona."
Plusy: "Nothing, only good thing was that the girl at the check-in was very nice and felt bad for the situation, then inside the plane after we landed, the manager was very attentive and nice to me, she heard my complaints and made sure I spoke my part."
Minusy: "- They charged me 55 GBP for missing the check-in - They didn't let me facture the suitcase even tho I paid for the priority entrance. I had to throw away my liquid bottles. - While boarding one of the flight attendants told me to walk faster because they were late, even though I had two heavy bags in both of my hands. Then he insulted me in Italian and after I asked him 8 times to tell me what he said to me he told me to shut up and sit down. I sat down for 2 hours in a very bad mood trying to control myself from starting a fight. After the flight I waited and spoke with the manager about it, If I'm not wrong the name of the attendant was Luca and the manager heard my complaints. This was the worse flight of my entire life, I have never been treated so disrespectfully in a plane, I felt humiliated. I will never touch a Ryanair plane ever again. I definitely should be getting a refund for this."
Plusy: "Miękkie lądowanie."
Minusy: "Bardzo wysoka temperatura na pokładzie - są to odczucia wielu pasażerów. Mimo opóźnienia gate został otwarty planowo co skutkowało 40 minutowym czekaniem w korytarzu."
Minusy: "Opóźnienie ponad 40 min."
Plusy: "Boarding was quick."
Minusy: "Take off was almost two hours late."
Plusy: "Crew was very pleasant and helpful."
Minusy: "The seats are very small, but that’s what you get for flying Ryan Air"
Plusy: "Although i said N/A about entertainment - the crew was very entertaining and they were really brilliant. Full marks."
Plusy: "Sorry nic"
Plusy: "Wygodnie i komfortowo"
Plusy: "Załoga super"
Minusy: "Siedzenia, sa strasznie niewygodne"
Plusy: "Przybyliśmy na miejsce 25 minut przed czasem!!!!"
Minusy: "Nic :)"
Plusy: "Pomocna i zaangażowana załoga"
Minusy: "Wybór zdrowych i świeżych przekąsek. Wsparcie w poskramianiu bez przerwy płaczących dzieci innych pasażerów."
Minusy: "The flight got out delayed. Could be better with the times!"
Plusy: "We landed before time"
Plusy: "Punktualnie i sprawnie, z wyjatkiem problemow z miejscem na bagaż na pokładzie."
Minusy: "Tłum ludzi z wykupionym priorytetem, przez co kolejka i czas oczekiwania rownie dlugi, oraz brak miejsca na bagaż na pokładzie."
Minusy: "I had previously checked in on line to avoid the fee at the airport just to be charged the fee. It was very inconvenient and had to pay for something I had already paid for online. I’m very displeased and upset"
Plusy: "miła odprawa i załoga pokładowa"
Minusy: "kolejki i czekanie na wejście (mimo priority) bardzo głośne zachowanie pasażerów - dzieci oągłdały głośno filmy bez słuchawek, rodzice mniejszych dzieci pozwalali im wrzeszczeć dla zabawy, niektórzy dorośli krzyczeli do siebie"
Plusy: "I liked that I didn't feel squashed and this is about it."
Minusy: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Plusy: "Wszystko sprawnie i szybko"
Plusy: "Profesjonalna i sympatyczna kontrola bezpieczeństwa na lotnisku w Balicach. W odróżnieniu od Pyrzowic jednak można kontrolować kulturalnie i w poszanowaniu prywatności."
Minusy: "Znowu prawie 90 minut opóźnienia. Obawiałem się, że nie zmieszczę się w godzinach pracy wypożyczalni samochodów w Alicante."
Plusy: "Ogólnie to tylko miła obsługa jest na plus, reszta to porażka."
Minusy: "Nie dość, że lot był opóźniony, to zmieniono bramkę na oddaloną od pierwotnej o kilometry, trzeba było się cofnąć do sali odlotów, później dwa przystanki kolejką i jeszcze maszerować dobre 400m. Jak już wsiedliśmy, to pilot zakomunikował, że postoimy przy terminalu jakieś 40 minut, bo korytarze powietrzne zwężone, czy coś w tym rodzaju. Na ciepło posiłki tylko po starcie. Masakra jakaś."
Minusy: "Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size"
Plusy: "The few were incredibly amazing they were very friendly and educated, always there to help."
Minusy: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."
Minusy: "Odlot opóźniony o 3h."
Minusy: "Flight bit cramped in seats"
Minusy: "Opóźniony lot o 1 godzinę. Brak jakiejkolwiek informacji o opóźnieniu. Brak jakichkolwiek przeprosin."
Minusy: "For your fault i lost my Next flight to Valencia and nobody of your personal helped me to resolve my problem, when you are the responsables that i lost my flight."
Minusy: "The airline called the passengers to stand up in line over an hour prior to boarding. Most of the wait was done indoors, while the last 15 min or so were spent outside, waiting for the plane and watching as the passengers from the flight that just landed were getting off.. immediately after they all got off, our group boarded... no one cleaned the plane... never flying Rayanair again...."
Plusy: "Horrible customer service .. The plane had one and half hour delay and the plane landed so badly that we thought it’s going to crash . I would like to get a refund ."
Minusy: "Flight had one and half hour delay and the landing of the plane was so horrible . All the passengers were scared to death . I would like to get a refund."
Minusy: "They charged us $160 in fees for not checking in online two hours before the flight, even though I was never told anything about this. They also charged us expensive fees to check our bags. I felt like I was robbed. Terrible airline."
Minusy: "Flight was more rhan 30 min late"
Minusy: "We were scarred because they sounded very strict but the flight left in time and arrived early. Checking was fast and great."
Plusy: "bylo dobrze, nikogo nie bylo obok mnie przez dwa loty"
Minusy: "godzina spoznienia"
Plusy: "The price of the ticket"
Minusy: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Plusy: "Cheap n cheerful, budget airline."
Minusy: "Payed extra for priority boarding to keep our hand luggage with us, seemed a bit chaotic, sure it was just anyone walking on with their cases. Didn't really understand any announcements by cabin crew in the not so good broken English, they speak."