Minusy: "Seats were a little dirty especially for the COVID-19 going around."
Minusy: "Boarding crew not very friendly"
Minusy: "Everything was good"
Plusy: "Crew was great, check in was fast. Overall great experience."
Plusy: "crew was fine"
Minusy: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Plusy: "The entertainment"
Minusy: "Departure times"
Minusy: "3 hours late!!!"
Plusy: "Exit row seating for no extra charge"
Minusy: "Seat mate not friendly"
Plusy: "The crew was amazing"
Minusy: "Other travellers where rude"
Plusy: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Minusy: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Minusy: "Explain why there’s over a 2 hour delay"
Plusy: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Minusy: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."
Minusy: "No WiFi. Little service."
Plusy: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Minusy: "Delta needs to try harder to minimize flight delays."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "The seats were ok."
Minusy: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Didn’t like security. They were rude"
Plusy: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Minusy: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Plusy: "The crew was nice"
Minusy: "The food"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "I did get home eventually"
Minusy: "Flight was delayed. Seats are cramped."
Plusy: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Minusy: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Minusy: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Plusy: "The crew was nice and did the best they could"
Minusy: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Plusy: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Minusy: "Virtually no food options."
Plusy: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Minusy: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Plusy: "We landed"
Minusy: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Minusy: "I was delayed over 2 hours"
Plusy: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Minusy: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Plusy: "At least the flight wasn't cancelled?"
Minusy: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Minusy: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Plusy: "The flight was practically empty!"
Minusy: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Plusy: "Delta made the experience great"
Minusy: "Flight was delayed almost two hours"
Minusy: "Food .gate changes"
Plusy: "Staff was really nice and helpfull"
Plusy: "Made friends on the way to Maine!"
Plusy: "Plane clean."
Minusy: "Unorganized boarding at LGA."
Plusy: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Plusy: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Minusy: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Plusy: "Flight attendant had nice attitude."
Minusy: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Final leg of our long journey was from ORD to AUS and it was good
Will never use Chicago as a connector again
Plusy: "The food was good and was served with professionalism.It was an excellent service no doubt."
Minusy: "Boarding process and food"
Minusy: "Breakfast/snack is very bad, but no airline provides anything decent."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "The crew was very responsive. The dinner food was good."
Minusy: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Plusy: "Very helpful and accommodating"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "Good service, brand new aircrafts, very helpful ticket agent. Yes"
Minusy: "Delayed departures, both in Zchicago and Munich."
Plusy: "Fly is Ok"
Minusy: "Fly is Ok"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Minusy: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "All flights cancelled. Stuck overnight."
Plusy: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Minusy: "Space between the seats was less than I remember."
Minusy: "too cramped to get out of row to the isle."
Minusy: "Opóźnienie lotu"
Plusy: "Obsługa i jedzenie"
Plusy: "The flight attendants were very helpful and the good was quite good."
Minusy: "Nothing that can be changed. It was a long flight."
Plusy: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Plusy: "Everything was smooth"
Plusy: "It is comfortable. Some of the crew are very nice and friendly!"
Minusy: "The food is not tasty, and some of the crew are not nice!"
Plusy: "Good pilots as usual new plane great service clean"
Minusy: "Food could always get improvements"
Plusy: "Really nice crew and service! Everyone was kind."
Minusy: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Didn’t die."
Minusy: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."
Minusy: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Plusy: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "I liked the entertainment options, beverage service, and leg room."
Minusy: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Plusy: "By far the best flying experience in a long time..."
Plusy: "Missed the connection"
Minusy: "Felt helpless and frustrated."
Plusy: "The crew was spectacular. They had 20 crew members."
Minusy: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Plusy: "Attentive crew. Smooth flight!"
Minusy: "All good"
Minusy: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Plusy: "The crew was very nice. The hot towelettes before eating was very nice."
Minusy: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Plusy: "The flight was on time, smooth connection"
Plusy: "Depart on time. Entertainment excellent"
Minusy: "All good"
Plusy: "Attention on the counter and at the boarding gate were excellent"
Minusy: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Austrian airlines food is really good compared to more recent airlines I’ve been on
Plusy: "They vere OK!"
Minusy: "Food and drinks!"
Plusy: "Seat was very comfortable. Crew was great."
Plusy: "Crew was good and entertainment was great."
Minusy: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Plusy: "Crew was friendly and the flight was nice and smooth."
Minusy: "No expectations as the flight was less than an hour."
Plusy: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Minusy: "Seat wasn't the best, quite hard on the middle back."
Plusy: "Clean and new planes. On time."
Minusy: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Plusy: "Good experience, service was good, and attendants were courteous"
Minusy: "Austrian airlines did not even notified us about cancellation."
Plusy: "Fast flight , friendly staff , ok food"
Minusy: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Plusy: "Liked all except the food"
Minusy: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Minusy: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Plusy: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Minusy: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Minusy: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Plusy: "Friendly staff with great service"
Minusy: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plusy: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Minusy: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Minusy: "Space between seats"
Plusy: "Direct connection"
Minusy: "Meal is horrible"
Plusy: "Very friendly staff"
Minusy: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Minusy: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Plusy: "The flight was comfortable and very timely."
Minusy: "Very little leg room."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Minusy: "See previous comments"
Minusy: "A poor choice of video/film/documentaries. Limited and uninteresting."
Plusy: "Boarding on time and quick"
Minusy: "Food and entertainment choices"
Minusy: "I can not afford first class tickets..."
Plusy: "I will never travel with Austrian airlines again"
Minusy: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Plusy: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Plusy: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Minusy: "Mediocre breakfast. Entertainment wasn't great."
Plusy: "The crew"
Minusy: "The food and the boarding at Vienna airport"
Plusy: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Plusy: "On time, smooth takeoff and landing, friendly staff and crew"
Minusy: "Everything was fine, even the legroom"
Plusy: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Minusy: "Unprofessional very, very!"
Plusy: "The food was very good! And the movies you could choose too."
Plusy: "Free wifi on the return flight"
Plusy: "Comfort seat. Good mouvies"
Minusy: "The aircondition was to high. I was almost frozen."
Minusy: "Thay did not let us in the plane because they changed the name order on the ticket"
Minusy: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Plusy: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Minusy: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Minusy: "There weren't a single blanket on the whole flight"
Minusy: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Plusy: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Minusy: "Food too salty; would've liked to see English subtitles for German language movies"
Minusy: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Plusy: "I like the service,was great, flight was smooth,great team!!!"
Minusy: "I was not let in the flight as all the seats were taken."
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Both airports totally understaffed. Awful experience.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Plusy: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plusy: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Minusy: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Plusy: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minusy: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plusy: "Nice crew, good food."
Minusy: "Both bathroom were not working in business class area."
Plusy: "Crew were excellent"
Minusy: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plusy: "Comfortable seat, great crew."
Minusy: "Flight delayed, no USB port and no entertainment"
Plusy: "Just as I expected. And I made my last connection easily."
Plusy: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plusy: "The seat was a little uncomfortable but the crew were amazing."
Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plusy: "Like the overall KLM experience"
Minusy: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plusy: "The crew were really helpful with people who had tight connections because of the delayed flight"
Minusy: "I wish they had WiFi"
Plusy: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plusy: "Crew was good"
Plusy: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plusy: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plusy: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minusy: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plusy: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Minusy: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plusy: "Boarding agent extra effort to improve my seating!"
Minusy: "Food amount less than expected."
Plusy: "Nice crew pilot food and beverage"
Minusy: "No wifi"
Plusy: "kLM staff was great."
Plusy: "Great food"
Minusy: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plusy: "The attendants took great care of us. Super smooth flight."
Plusy: "Nice to have a wrap for the snack."
Minusy: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plusy: "I got some rest"
Minusy: "unable to charge my phone or watch movies"
Plusy: "Service, technology"
Minusy: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plusy: "Flight crew was fine. Food was good."
Minusy: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plusy: "Friendly staff"
Minusy: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Plusy: "The aircraft was clean"
Minusy: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plusy: "The staff was extremely pleasant. Food was good!"
Minusy: "Have no complaints"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Crowded seating, wake-up for breakfast service two hours before arrival"
Plusy: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Minusy: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Plusy: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plusy: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Minusy: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Minusy: "Two hours delay in the start."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plusy: "Amazing crew, fast boarding."
Minusy: "Uninspired food. I was served the same meals 30 years ago."
Plusy: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Minusy: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Plusy: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Plusy: "Crew was business only."
Minusy: "More engaged crew. The"
Plusy: "On time. Arrive early. Smooth flight and landing."
Minusy: "More meal options. Only chicken for dinner. I’m vegetarian."
Plusy: "The movie section and food were very good"
Minusy: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Plusy: "My flight has been cancelled"
Plusy: "All good."
Minusy: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Plusy: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Minusy: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Plusy: "Great food and service as always"
Plusy: "The airplane clean ,Food good etc."
Minusy: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plusy: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Minusy: "Seats itself uncomfortable for long flights. Boarding process could be better."
Minusy: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Plusy: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Minusy: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Minusy: "I had a middle seat."
Plusy: "The crew was great and the food as well"
Minusy: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Plusy: "Efficient crew, food served at proper temperatures Good movie selections"
Minusy: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Plusy: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Minusy: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Plusy: "Friendly staff. Great hot fresh bread! On time."
Minusy: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Plusy: "Excellent all around. Super smooth, friendly and fast!!"
Plusy: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Minusy: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Plusy: "Internet not working. Horrible."
Plusy: "Again, the flight was fine, and cabin crew was friendly"
Minusy: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Plusy: "Upgraded to business class"
Minusy: "Flight delayed an hour & half"
Plusy: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Minusy: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Minusy: "Missed my flight due to weather east coast"
Minusy: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Plusy: "The airline is very professional and the crew were very courteous."
Minusy: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Plusy: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Minusy: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Minusy: "The flight arrived an hour late."
Plusy: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Minusy: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Minusy: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Plusy: "Even though I did not get the seat I paid extra for, it was a great flight."
Plusy: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Plusy: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Minusy: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plusy: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Minusy: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Plusy: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Minusy: "I needed a gluten free meal and found it rather dry and unappetizing."
Plusy: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Minusy: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Plusy: "The food and movies were good."
Minusy: "Didn't have enough money to sit in a seat with leg room."
Plusy: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Minusy: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Minusy: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Plusy: "Passengers nice"
Minusy: "Food options not everyone eats chicken"
Plusy: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Minusy: "Tight seats, lousy food, even for airplane food."
Plusy: "Really pleasant flight. Excellent pilot, good crew."
Minusy: "Nothing! This was one of my best flights ever."
Plusy: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Minusy: "nothing !"
Minusy: "My wife requested a vegan menu as she has allergic to chicken and egg, and it was accepted a week before the flight. But a normal food was served to her, so we said to the crew to change the meal. She, the crew, said "we don't know the request, we don't have more vegan meal." She didn't apologize about that, additionally she requested to show a confirmation number with an arrogant attitude. Anyway we asked to bring a vegetarian meal, she brought it, and we asked her if it contains egg (sometimes seasoning contains egg). She said she would check and come back soon, but she never appeared. What a rude crew she was. What an unsophisticated system the flight company has. We were so disappointed."