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Minusy: "Staff was very friendly, courteous and helpful."
Plusy: "Crew was very attentive and courteous"
Minusy: "More fruits and non-starchy vegetables would make food more enjoyable"
Plusy: "Food was really hot and good customer service"
Plusy: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Plusy: "The crew was very professional and courteous."
Plusy: "crew was friendly"
Minusy: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Plusy: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Minusy: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Plusy: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Minusy: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Plusy: "Swiss is always excellent"
Plusy: "The crew"
Minusy: "More comfortable seats"
Plusy: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Minusy: "It was perfect !"
Plusy: "Crew was lovely! Friendly and happy. Well organized and responsive."
Minusy: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Minusy: "Crew was excellent Seats very short on leg room and hard cushions"
Plusy: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Minusy: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Minusy: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Plusy: "The. Crew were amazing"
Minusy: "Lpst my luggage"
Plusy: "The crew was very helpful & friendly"
Minusy: "The a/c or fans were on too high"
Plusy: "Food service is adequate."
Minusy: "Standard complaint, but economy seats are way to squeezed in!"
Plusy: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Minusy: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Plusy: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Plusy: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Minusy: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Plusy: "It was a great flight. Even the food wad good, especially the snacks!"
Plusy: "Everything. They are in their own class."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."
Plusy: "One on the plane service and food were very good. In flight movies limited in number of choices"
Minusy: "Flight delayed over an hour because they couldn't fuel the plane and had to wait for trucks. Did not update the board at the gate with boarding times and people waited on long lines unnecessarily because they did not update the boarding times. Very frustrating."
Plusy: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Minusy: "unable to choose seat without paying extra."
Plusy: "Excellent crew"
Minusy: "Terrible seats :-("
Plusy: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Minusy: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Plusy: "The service is the best!!! I enjoyed everything!!"
Plusy: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Minusy: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Plusy: "Great service and flight. Thank you kayak for the great price!!"
Plusy: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Minusy: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Plusy: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Minusy: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Plusy: "Service was excellent and very friendly."
Minusy: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Plusy: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Minusy: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Minusy: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Plusy: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Minusy: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Plusy: "Loved the entertainment. Food was great!"
Minusy: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Plusy: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Minusy: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Plusy: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Minusy: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Plusy: "The snacks were very nice on board. Also, the crew was very patient and helpful!"
Minusy: "Vegetarian meals can be better"
Minusy: "Food had only beef options"
Plusy: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Minusy: "Leg room Food choices"
Plusy: "Good movie selections"
Minusy: "Food wasn't as good as usual on Turkish flights."
Plusy: "Good movies"
Minusy: "Lack of drinks offerdd"
Minusy: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Minusy: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Minusy: "passengers with seats in the back of the plane should be boarded first."
Plusy: "Everything was more than perfect. Thanks Turkish Airlines."
Minusy: "On board internet must be faster."
Plusy: "Crew was good Comfortable seats"
Minusy: "food could have been better"
Plusy: "Good entertainment."
Minusy: "Need to have better boarding and organization."
Plusy: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Minusy: "Not enough bathrooms. Very long lines to go to the bathroom."
Minusy: "No, disappointments:)"
Plusy: "Food was fine"
Minusy: "delay time and Istanbul airport"
Plusy: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Plusy: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Minusy: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Plusy: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Minusy: "Istanbul airport is crowded. Looking forward to the new airport."
Plusy: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Minusy: "The flight arrived a little late. It was not on time."
Plusy: "Great food, good selection of movies."
Minusy: "Short transit time. Very risky. Small seats."
Plusy: "The crew was very helpful,seats comfortable."
Plusy: "service was excellent!"
Minusy: "food wasn't enough or good"
Minusy: "We had to wait about one hour after sitting."
Plusy: "Good food and courteous service."
Minusy: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Plusy: "entertainment selection"
Minusy: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Plusy: "Excellent price, customer service & we enjoyed it. Thank you."
Plusy: "The service was very good, friendly, courteous."
Minusy: "Can't think of anything."
Minusy: "Pathetic vegetarian food. Same pasta was served twice."
Plusy: "Turkish airlines is the worst of the worst."
Plusy: "The seats had a decent amount of leg room."
Minusy: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Plusy: "Amazing service and comfortable environment. The really take care of you"
Minusy: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Minusy: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Plusy: "The meals was good"
Minusy: "Crew didnt act like they liked their job"
Minusy: "Too many seats. Very uncomfortable on a long trip."
Minusy: "they lost my luggage by my first stop"
Minusy: "Everything from good to entertainment"
Plusy: "Food and the service"
Minusy: "Ground crew, misleading information"
Plusy: "Great service. On time. Friendly personnel."
Plusy: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Minusy: "Nothing negative. Keep up good work!"
Plusy: "Good food and movie selection. Nice pillows and comfort kit."
Minusy: "Excellent customer service"
Minusy: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Plusy: "Crew was very friendly and took good care of the passengers"
Minusy: "Terrible delays"
Minusy: "We weren't alerted there was a chance of delays. Over two hours late."
Minusy: "Better food offerings"
Plusy: "Excellent crew and clean aircraft"
Minusy: "Sat on tarmac for 20 mins because we were early..."
Plusy: "The crew was communicative and courteous."
Minusy: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Minusy: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Plusy: "Very comfortable, no complaints."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Nice new seats"
Minusy: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Minusy: "Took off late. Other than that very comfortable and great experience"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Minusy: "THE FLIGHT WAS 5 HOURS LATE"
Plusy: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Plusy: "Overall service was great."
Minusy: "Flight was delayed 5 hours."
Plusy: "Having three seats."
Minusy: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Plusy: "Better than average entertainment system for domestic flights."
Minusy: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Plusy: "Transfer f from first flight leg"
Minusy: "Food and the 757 lay out"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Great service"
Minusy: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Minusy: "Sat on the runway for over an hour to get the gate. Unacceptable."
Plusy: "Friendly staff"
Minusy: "Napkins stuffed in the overhead to fix presumably the rattles."
Plusy: "The flight was very good, no complaints, good service and we flew on schedule"
Minusy: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Plusy: "Didnt expect dinner but was served"
Minusy: "Delayed flight, offset entertainment, touch screen un responsive"
Plusy: "Everything went smoothly - very happy"
Plusy: "crew kept a great attitude throughout"
Minusy: "Having to find my boarding pass to deplane"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "Crew were very friendly specially with my 6yrs old daughter"
Minusy: "late leaving, arriving and taxing."
Plusy: "They were comprehensive and tried to move fast"
Minusy: "Delayed flight because they didn’t had the crew ready"
Plusy: "Boarding was fine. And service was good."
Minusy: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Plusy: "The movie selection is very good"
Minusy: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Minusy: "Flight was delayed by 2 hrs. Annoying!"
Plusy: "What an easy flight. Run very well!"
Minusy: "The crew seemed a bit tired, but it’s the season"
Plusy: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Plusy: "The temp"
Minusy: "It was too hot."
Plusy: "It got me to SFO earlyish"
Minusy: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Plusy: "Staff was really nice and helpfull"
Minusy: "Delayed for an hour and fifteen minutes"
Plusy: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Plusy: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Minusy: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Minusy: "Horrible wait if nearly 30 minutes after landing"
Plusy: "The boarding was efficient"
Minusy: "Three hour departure delay. No explanation given. No apology."
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Plusy: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Minusy: "Nothing,just the seats. Cleanliness was perfect"
Minusy: "Bigger seats the new ones are way to narrow"
Plusy: "Loved the smooth ride."
Minusy: "Bathroom was pretty nasty"
Plusy: "Slow service."
Minusy: "Better communication!"
Plusy: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Minusy: "Food quality was not so good."
Minusy: "Staff rude and short"
Plusy: "Friendly crew"
Minusy: "KLM lost one piece of my luggage"
Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Minusy: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Minusy: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Minusy: "not really"
Plusy: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Minusy: "Transfer point needs upgrade."
Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plusy: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Plusy: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Minusy: "Boarding could be better"
Plusy: "Friendly staff"
Minusy: "Leg room"
Plusy: "Crew where awesone and the choice of entertainment was fantastic"
Minusy: "Seats way to close together"
Plusy: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plusy: "Good selection of movies."
Minusy: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plusy: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Minusy: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plusy: "Great on board service from a very professional crew."
Minusy: "Can't think of a thing."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Food was excellent, frequent and filling"
Minusy: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Plusy: "Very friendly crew going out of way to assist in making trip comfortable"
Minusy: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plusy: "Friendly attendants. Decent food, and frequent snacks and beverages."
Minusy: "No charging ports for electronic devices."
Plusy: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Minusy: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Minusy: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Plusy: "Good flights. Good prices."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Comfortable seats. Warm plane with happy staff."
Minusy: "Maybe a second sandwich option for food, not everyone likes cheese."
Minusy: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Plusy: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Minusy: "Nothing to be honest . All positive."
Plusy: "Loved the service...everything was excellent"
Minusy: "The bus class seat was a bit narrow at the feet"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "That we didn’t crash"
Minusy: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Minusy: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plusy: "yes, seat is always ok , I'm not overweight"
Minusy: "basically, nothing, just keep smiling"
Minusy: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Plusy: "The crew was friendly and particularly one of the girls was always giving her best"
Minusy: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Plusy: "Curious crew."
Minusy: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Plusy: "Staff and the service"
Minusy: "Dinner was so bad"
Plusy: "thebflight wqs smooth and on time"
Minusy: "snack they gave something sweet at 07:00 AM"
Plusy: "Very comfortable journey, leaving on time, arriving on time"
Plusy: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Minusy: "Poor selection of films on the entertainment system."
Plusy: "Clean and new planes. On time."
Minusy: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Plusy: "Everything was awesome best flight i had in my life."
Plusy: "It was a high quality service hands down."
Minusy: "The available entertainment choices were a little limited."
Plusy: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Minusy: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Plusy: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Minusy: "This was a great flying experience."
Plusy: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Minusy: "The food was not edible"
Minusy: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Plusy: "Plane was half empty, so we could sleep on three middle seats"
Minusy: "I would expect more (and better) food for 9 hour intercontinental flight"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "Not having an opportunity to serve water because it was time to prepare for landing"
Plusy: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Minusy: "See previous comments"
Plusy: "Not much"
Minusy: "Lateness and virtually no food at lunchtime"
Plusy: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Minusy: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Plusy: "The crew was very attentive, generous and courteous."
Minusy: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Plusy: "People at the desk didn't know or don't wanna say much why we have no plane"
Minusy: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Plusy: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Plusy: "Flight was on time ,"
Minusy: "LOST BAGGAGE !!!!!!!"
Minusy: "Both flights were delayed. Food selection was poor."
Minusy: "The flight was delayed and I lost my luggage."
Plusy: "Service beyond expectations"
Minusy: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Minusy: "seats too cramped"
Minusy: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Minusy: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Minusy: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Plusy: "Decent between chare distance for a medium sized airplane (A321)"
Minusy: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Plusy: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Minusy: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Plusy: "Baggage in Riga was available the moment we got to the carousel."
Minusy: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."
Plusy: "Never again with KAYAK. Sorry."
Minusy: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Plusy: "Not much...."
Minusy: "The ticket indicated the wrog gate 21 instead of 31."