Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Plusy: "Staff, not fully booked, lots of food and snacks"
Minusy: "Rushing from one terminal to another because the flights were too close together for my itinerary"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Plusy: "Muy confortable, la amabilidad de los tripulantes"
Minusy: "children entertainment"
Minusy: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Plusy: "Crew was very courteous and helpful"
Minusy: "More leg room"
Plusy: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Minusy: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Plusy: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Minusy: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Plusy: "Good food and beverage options. Many movie and television selections."
Minusy: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"
Plusy: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Minusy: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Plusy: "The crew was very friendly. Family line was nice when travelled with the little ones."
Minusy: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Plusy: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."
Plusy: "Everything went smooth. Very friendly, and felt warmly welcomed."
Minusy: "A bit of long lines especially with the 2nd security point in Zurich."
Plusy: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Minusy: "Short flight with no entertainment, no means to charge devices."
Plusy: "Always on time and professional crew!"
Plusy: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Minusy: "Comfortability , mediocre service."
Plusy: "Everthing was great!!"
Plusy: "upgrade to business class"
Minusy: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Plusy: "Flight staff was attentive and professional."
Minusy: "The food was mediocre."
Plusy: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."
Plusy: "Great service and friendly staff! Also great food!"
Minusy: "There's nothing I didn't like :)"
Minusy: "My entertainment unit was not working the whole flight."
Plusy: "Everything. They are in their own class."
Plusy: "Kind crew and a short flight"
Minusy: "Snack choices too limited, but it was great that they even had them."
Plusy: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Minusy: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Plusy: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Plusy: "Very short flight so little to write about."
Minusy: "We've got no complaints."
Plusy: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Minusy: "No complaints"
Plusy: "Very attentive to children at boarding and in-flight."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Plusy: "BEST FLIGHT OF MY LIFE"
Plusy: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Minusy: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."
Plusy: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Minusy: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Plusy: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Minusy: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Minusy: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
Plusy: "Service, food was excellent. They went above and beyond."
Minusy: "Hard to say.. Comfort of economy section."
Plusy: "super-friendly crew. efficient flight. great price."
Minusy: "those silly Swiss sandwiches. dont taste good and why do they have to be spicy?"
Plusy: "Flight crew and gate agents were amazing"
Minusy: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Plusy: "Flight was cancelled"
Plusy: "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"
Plusy: "The flight experience was efficient and secure; that's good. Staff generally professional."
Minusy: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."
Minusy: "No video screens at the seats or any entertainment."
Plusy: "Crew let me sleep!"
Minusy: "nothing to report since I slept!"
Plusy: "Seats we well spaced and comfortable. Crew was attentive."
Minusy: "Nothing notable. It is a fairly short plane ride so was not expecting any entertainment."
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok.
Plusy: "Funny. Kind. attentive."
Plusy: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Plusy: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Minusy: "The food selections not so great. The sandwich was hard. Could use more options."
Minusy: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Minusy: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Minusy: "Hopefully upgrade on monitors (touch screen was not working),"
Plusy: "Good variety and quality meals during the flight as well as a super array of entertainment"
Minusy: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"
Plusy: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Minusy: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Plusy: "crew found me an outlet for laptop"
Plusy: "Crew was good. Food was good."
Minusy: "Plane was delayed for an hour. Legroom in economy was tight."
Minusy: "The pork dinner meal option was burnt … al the way through."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Minusy: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Snacks and drinks and movies on point."
Minusy: "No cheese its."
Plusy: "Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost."
Minusy: "Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent."
Plusy: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Minusy: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "One of the flight attendants was nice."
Minusy: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Crew and flight"
Minusy: "Price for food and number of bathroom available"
Plusy: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Minusy: "Food wasn’t great. What’s new?"
Plusy: "absolutely nothing"
Minusy: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "Snacks & drinks & TV movies good"
Minusy: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Plusy: "I liked that the plane wasn’t full which was a surprise."
Minusy: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Plusy: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Minusy: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Plusy: "Speedy boarding and deplaning."
Minusy: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Plusy: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Minusy: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Plusy: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Plusy: "In flight tracking"
Minusy: "Irregular serbice"
Plusy: "Attentive staff."
Minusy: "Nothing. Great flight."
Plusy: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Minusy: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Plusy: "Quick and easy boarding. Quick flight"
Minusy: "Audio entertainment quite limited"
Plusy: "The gate agents were gruff, but helpful. Stewards were super friendly."
Minusy: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Plusy: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Minusy: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Plusy: "Super smooth takeoff and landing. Great plane, more legroom than other airlines."
Plusy: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Minusy: "Nothing disappointed, butt i didn't have any good besides pretzels."
Plusy: "Let on time and arrived 30 mins EARLY."
Minusy: "Had to pay for meal despite length if flight."
Plusy: "Staff was really nice and helpfull"
Plusy: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Minusy: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Minusy: "Even with "Comfort +" the seats are horrible."
Plusy: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Minusy: "Long flight but prefer the direct flight than having a layover."
Minusy: "The flight was over 20 minutes early"
Flite left Newark 50 min. late, check in at gate was pandemonium. Didn't call sections by rows or seating classes. Food on flite was worst ever & I have flown as a passenger for exactly 60 yrs this yr. When you asked the cabin crew they brought you the wrong drinks. Then with late arrival Munich the plane had to circle 2x so alot of people with connecting flites into eastern Europe were SOL. Lufthansa really has dropped their level of service.
Plusy: "Crew was amazing people"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "My luggage never arrived in Munich"
Plusy: "I paid to go with Lufthansa airways not with United Airways. And I came to know the day of the flight that I was to board United airways. Really disappointed."
Minusy: "In the international flight United Airways charge for the Wiskey liquor. And that is ridiculous."
Plusy: "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Minusy: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Minusy: "Boarding took longer than it should, flight left after scheduled time."
Plusy: "The crew was attentive and helpful. Entertainment choices were plentiful."
Minusy: "There are coffins with more legroom. Boarding took an eternity."
Plusy: "Lufthansa service is better than any us carrier"
Minusy: "They didn’t track my luggage Lost bag for two days"
Minusy: "Opóźnienie lotu"
Minusy: "Too uncomfortable for sleep, but that’s every economy flight now."
Plusy: "Obsługa i jedzenie"
Plusy: "Quick boarding and arrived early."
Minusy: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Plusy: "If you want to improve you need more staff to service massive numbers of travellers."
Minusy: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Crew is very nice"
Minusy: "Overcrowded and late flight"
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "Leg room was less"
Minusy: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Plusy: "The cabin crew on our Munich to Denver leg was absolutely the best ever!"
Minusy: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Plusy: "operated by Lufthansa. Very efficient. Clean and comfortable"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Nothing so far"
Minusy: "incoming flight was delayed by 1 hour, ensuring that we missed our connecting flight from FRA to BOS. Lufthansa staff could have already booked me on a next flight instead of having me go to a service desk and NOT being able to get me on a flight - I had to make my own arrangements while calling the Lufthansa help line.... Not a big fan of the airline and will try to avoid as much as I can."
Plusy: "Amazing service."
Plusy: "I liked the food - especially vegetarian options."
Minusy: "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."
Plusy: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Plusy: "Although the departure was a little bit bumpy, the snack was tasty!"
Minusy: "What was there to like?"
Plusy: "we arrived early. the headrests are well-designed- all headrests on all flights should be like this."
Minusy: "when we first boarded and went to use the restroom before the flight departed, the floor was sticky and smelled strongly of urine. had they even cleaned it on the turnaround? doubtul. several other toilets also smelled like urine early in the flght. the touch-screen on the entertainment interface is not very user friendly and was kind of frustrating."
Plusy: "Cabin Crew were again EXCELLENT!!!"
Minusy: "No chargers at the seats. Not good on an 11 hour flight. And this was on one of your premiere giant planes."
Plusy: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Plusy: "Never made it. Flight overbooked, late connection in. Hours to wait for help. Finally rebooked o arrive over 24 hours late. Hotel an meals provided, no compensation on site."
Minusy: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Plusy: "Very kind professional and accommodating crew"
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Plusy: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Minusy: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Plusy: "Overall a nice and good flight"
Minusy: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Minusy: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plusy: "The crew was very kind"
Plusy: "Flight was on time."
Minusy: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plusy: "Usual faultless KLM experience"
Plusy: "Staff were professional and polite."
Minusy: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Plusy: "very nice crew"
Minusy: "my bagfage was lost"
Plusy: "Boarding was quick and flight was calm"
Minusy: "The coffe and breakfast."
Plusy: "Just as I expected. And I made my last connection easily."
Plusy: "Friendly crew, upgraded seat was worthwhile"
Minusy: "More snacks in between meals,"
Minusy: "Head support for 6 feet plus people on seats would be good"
Plusy: "Nice attention and good food. Plane and seats are confortable"
Plusy: "The flight crew was so friendly and the food was really good."
Minusy: "Delays, took my hand luggage into the hold,"
Plusy: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minusy: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Minusy: "not really"
Plusy: "the crew was nice"
Minusy: "Seat confort on long flights, leg rooms,"
Plusy: "Crew was nice and efficient"
Minusy: "Economy seats don’t recline enough."
Plusy: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plusy: "They considered my reguest of vegiterian food."
Minusy: "I have no complaints."
Plusy: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plusy: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Minusy: "There were several flight delays and gates were changes a few times."
Minusy: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Minusy: "Our lougage did not arrive"
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Minusy: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The boarding was easy and you didn't have to wait inline for that long"
Minusy: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plusy: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Plusy: "Everything is top notch for an airline company."
Minusy: "Nothing.... I enjoyed every moment of the flight."
Plusy: "Sound was broken on my TV set!"
Minusy: "Called stewardess twice to assist. No response!"
Plusy: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Minusy: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plusy: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Minusy: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plusy: "Food was good and crew members were very nice"
Minusy: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plusy: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Minusy: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plusy: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Plusy: "Usual professional and friendly service from my airline of choice for most destinations."
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Plusy: "The crew was OK, but nothing special."
Minusy: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Minusy: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Minusy: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Plusy: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Minusy: "For me this part is not applicable"
Plusy: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Minusy: "See previous"
Plusy: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Minusy: "Excelente aerolínea"
Plusy: "The crew was excellent."
Minusy: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Minusy: "More water provided during the flight. Also, the second meal was not very good."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Minusy: "It was a great flight can’t think of anything"
Plusy: "The crew was friendly and always came around with water."
Minusy: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Plusy: "Good food and crew"
Minusy: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Plusy: "Crew and food were great."
Minusy: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Plusy: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Minusy: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Minusy: "My entertainment device did not work the entire flight."
Plusy: "Crew was very nice. Food was good and tasty."
Minusy: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Plusy: "The staff..the attentions..food."
Minusy: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plusy: "Food was good, crew was very professional and courteous. Flight was smooth."
Minusy: "Coach was cramped and the video system didn’t work very well"
Minusy: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Plusy: "That I was able to sleep a bit on the flight - and that we gained an hour."
Minusy: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Plusy: "Modern aircraft with power, big screens etc"
Minusy: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Plusy: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Minusy: "I just expected better toilet bag for business but what was given out was just basic."
Minusy: "No offer of snack with no egg in it."
Minusy: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Plusy: "The space and the people"
Minusy: "I was asked to change my seat repeatedly"
Plusy: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Minusy: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Minusy: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Plusy: "All crew I interacted with was great, friendly, and helpful."
Minusy: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Minusy: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Plusy: "The flight attendant was very nice to me. TV was very good. space was enough ."
Minusy: "We had to pay for wi fi."
Plusy: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Minusy: "I was forced to rebook my 3rd leg after taking trains in the middle."
Plusy: "Cabin Crew and food selections were top notch"
Minusy: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Plusy: "Other crew members were very polite to us, in particular a younger tall woman."
Minusy: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plusy: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Plusy: "The plane is roomy and bright"