Plusy: "It was nice that the plane was not packed full."
Minusy: "Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline."
Minusy: "This flight was probably great but I was not on it"
Plusy: "left on time and arrived on time"
Plusy: "Very attentive and engaging crew."
Minusy: "really nothing!"
Minusy: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Plusy: "Yes crew was amazing"
Minusy: "May be more frequent hydration"
Plusy: "Free movies and drinks"
Minusy: "Seats are uncomfortable as hell"
Plusy: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Minusy: "We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself."
Minusy: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Minusy: "They have to improve the boarding process a bit."
Minusy: "Food was blah, not hot and watery"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Minusy: "The Male flight attendant was rather rude"
Plusy: "The crew was great and super nice!"
Minusy: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Minusy: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Plusy: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Minusy: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Plusy: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Plusy: "Food were bad. Out of air condition"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "It was ok"
Minusy: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Minusy: "Flight was delayed."
Plusy: "We got on we took off and arrived on schedule just as it should be."
Plusy: "It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta."
Minusy: "Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable."
Plusy: "Everything clicked from the start"
Minusy: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Plusy: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Minusy: "Nothing to report here"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Everything else was okay"
Minusy: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Plusy: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Minusy: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Plusy: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Minusy: "The bathroom was smaller than my seat!"
Plusy: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Minusy: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Plusy: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Minusy: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Plusy: "We landed"
Minusy: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Minusy: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"
Plusy: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Minusy: "Flight was delayed by 4 hours and reason was not explained or obvious"
Plusy: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Plusy: "Itwas fast and easy."
Minusy: "Nothing. Everyrhing was good."
Plusy: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Minusy: "They moved me from my carefully selected seats to a row that would not recline. My flight was miserable!!!"
Minusy: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Plusy: "Staff was really nice and helpfull"
Plusy: "Attention to detail, truly caring for the passengers and a nice smile."
Minusy: "Everything was first class and there was nothing that was actually decided that was not received."
Plusy: "My luggage was lost. I reported it and they said that they would send it to Dallas where I was staying the next day. Got into a new country and city without my luggage. Had to buy clothes and toiletries at Walmart. The next morning I received I call to say my luggage had arrived. I went to the airport and indeed it had arrived and for some reason it was returned to Atlanta. After endless calls and conversations I got my luggage that evening. It was very inconveniencing. Worst experience of my life. Never again."
Minusy: "Luggage issues Cleanliness of the plane The cabib crew"
Plusy: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Plusy: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Minusy: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Plusy: "2 seats by windows, rather than 3, and the roominess plus ease of using the media tv screen and options. the beverage options and food options were plentiful as well as good quality."
Plusy: "Feel like reacist Company"
Minusy: "I didnt like the treatment of the crew."
Minusy: "Entertainment system was not working on all seats"
Plusy: "The crew was perfect"
Minusy: "No wi fi on the plane."
Minusy: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Minusy: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plusy: "Not much, seats are super uncomfortable"
Minusy: "Better code sharing with KLM"
Plusy: "Red wine was excellent"
Minusy: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Plusy: "Flight was in time"
Minusy: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Minusy: "It was a great flight can’t think of anything"
Plusy: "Air France has the best crews! They really go the extra mile."
Minusy: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Plusy: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Plusy: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Plusy: "The crew was very gentile."
Minusy: "No enterteinment on the plane."
Plusy: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Minusy: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plusy: "Over all pretty good for price."
Minusy: "Not much legroom."
Plusy: "Liked the transfer"
Plusy: "Their evacution video is interesting"
Minusy: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plusy: "Enjoyed my food, especially tasty for airplan fare!"
Minusy: "Not enough leg room"
Minusy: "No offer of snack with no egg in it."
Plusy: "nice drink selection on board flights"
Minusy: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Plusy: "I like the service. They caring and give snacks, comfort and overall"
Minusy: "None. I like everything"
Plusy: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Minusy: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plusy: "La entrada"
Minusy: "El resto de cosas"
Plusy: "Standard on most parts with pleasant staff"
Minusy: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Minusy: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Plusy: "Staff was nice"
Minusy: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Plusy: "This is what happens when you get roped in by a low price."
Minusy: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Minusy: "Some toilet facilities out of order and some slow service"
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Plusy: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Minusy: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Minusy: "only there were del;ay at JFK"
Plusy: "Good on a short flight"
Minusy: "Paying for carry on due to weight limit. First time this ever happened!"
Plusy: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Minusy: "2 hours delayed..."
Plusy: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Minusy: "Clean. Courtesy of staff on plane."
Plusy: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Plusy: "Friendly crew and exit row had nice legroom."
Minusy: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plusy: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Plusy: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Minusy: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Minusy: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Minusy: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Plusy: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Minusy: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."
Plusy: "Friendly crew"
Plusy: "I was moved up to seat 9E from 16E move leg room makes a difference"
Minusy: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Minusy: "My tv didn’t work my WiFi didn’t work and no beverage service"
Plusy: "Our flight attendant was very polite and with a great attitude."
Minusy: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Plusy: "Staff was so kind and helpful."
Minusy: "They ran out of a couple of the snacks, not a big problem but note worthy."
Minusy: "Certain crew members could've been a bit more approachable and friendly."
Plusy: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Minusy: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
Minusy: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Plusy: "Crew was polite and tried their best to be helpful"
Minusy: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Plusy: "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
Minusy: "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
Plusy: "Clean airplane."
Minusy: "Flight staff, food on board"
Plusy: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Plusy: "Excellent crew and friendly staff on flight."
Minusy: "Due to re-evaluate cancellation priority given to guests the rebooking needs over guests needing to make requests about current flight."
Plusy: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Minusy: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Plusy: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Minusy: "The seat assignments based on loyalty status - rude gate agents"
Plusy: "Flight was smooth."
Minusy: "Flight arrived PHL early and no jetway as typical at PHL"
Plusy: "i could sleep on 3 seats, because had two seats free near me))))"
Minusy: "Need better coffee"
Plusy: "Great crew again, basic aircraft but comfortable economy seats."
Plusy: "The in flight experience and entrrntainment was great."
Minusy: "The preboarding process by American Airlines was really bad. My passport was looked at 6 times before I boarded. This is after going though passport control by Spain officials at the airport. AA has people waving you down the aisle looking at your passport and sending you to then Verify my boarding pass and that I had documents ok to travel, they told me I did and still sent me over to a security person who asked more questions than the immigration officials in the US, he then sent me to the counter to get my passport scanned ( not sure what that meant), after waiting 10 minutes of waiting the counter clerk asked me what I needed and I told her I was sent there, it was evident there was no reason for me to be there and she printed my boarding pass, which I didn’t need since I had a mobile pass. Then when boarding the aee two people asking a bunch of questions about people having control of their items and looking at your documents which the person who scans to board does again...really very inefficient and slow, it sure it is really helping with safety. Could be done smoother, faster and a lot less people."
Minusy: "Nobody gave us an explanation on why it was late"
Plusy: "It went very well."
Plusy: "Everyone was nice. Flight left on time an landed early."
Minusy: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"
Plusy: "When i got off the plane"
Minusy: "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"
Minusy: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
Plusy: "not much"
Minusy: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"
Minusy: "The seats are terrible. The most uncomfortable flight I have ever taken. Awful all around."
Plusy: "On time departure & arrival."
Minusy: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Plusy: "Airbus was nice and had charging capability at each seat?"
Plusy: "Please help me find my bags"
Minusy: "The fact they lost my bags"
Plusy: "Smooth flight on time."
Plusy: "The flight crew was excellent!"
Minusy: "Seating extremely tight"
Minusy: "Ponad 2 godz. W samolocie czekając na plycie lotniska, aż mechanik skończy naprawiać samolot, nie bylo przyjemne."
Plusy: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Minusy: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Plusy: "crew was great"
Minusy: "The leg room for seats were horrible especially anyone passed 5 ft 7in."
Plusy: "Friendly crew Smooth flight"
Minusy: "Couldn't select seats"
Plusy: "Badly handled dealy situation"
Minusy: "Airplane very clean like new"
Minusy: "Plane interior was really dirty"
Plusy: "We made is safely"
Minusy: "Flight took off 2 hours late Television for my seat did not work Flight attendant forgot to serve me dinner Had to ask 3 times for dinner"
Plusy: "Planes were on time and staff was friendly"
Minusy: "Nothing disliked"
Plusy: "Great food, comfort, and smiles :)"
Plusy: "On time for both flights"
Plusy: "Fit and finish of cabin interior was nice."
Minusy: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Flight was cancelled and rescheduled 10 hours later then delayed again
Wonderful crew, great trip
Plusy: "I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort"
Plusy: "Air Canada's fights to and from Regina to Milwaukee are way to long"
Plusy: "Electronic shades!"
Minusy: "Timing of meals. The first meal was 2 hours after take off."
Plusy: "On time, smooth flight, good movie choices"
Minusy: "Cramped seating"
Minusy: "Attendee is very rude."
Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."
Plusy: "Very convenient, good schedules, pretty much on time."
Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."
Minusy: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."
Minusy: "2 hours delayed and we waited 45 minutes for our luggage to arrive."
Plusy: "The staff - they're always pretty good. The food is also very decent - lot's of jokes about airline food but it's not bad."
Minusy: "The seats need some sort of engineering redesign - like maybe they all recline in a row. Airplane seats are never comfortable. Also, for entertainment, they offer USB and AC power which is good, but they should also look into upgrading all the tablets and running linux on them or some operating system with less overhead - the movie displays are really slow and unwieldy."
Plusy: "excellent service"
Minusy: "flight was late"
Minusy: "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"
Plusy: "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
Minusy: "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."
Plusy: "The ride was smooth, I felt safe!"
Minusy: "no entertainment and poor seat selection"
Minusy: "Have to pay for entertainment on such a long flight. Crew was very rude"
Plusy: "It was aweful !!!...."
Minusy: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Plusy: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Minusy: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
Plusy: "The crew was very nice. The return seizing was great, also, with the check-in person ensuring I could sit alone."
Minusy: "I still deplore that we are not given a glass of wine or a beer. Come on. Such a small gesture would make such a difference."
Plusy: "The staff and service were excellent!"
Plusy: "Service, entertainment and comfort were the best features about flying first class when we had actually bought a regular fare ticket!"
Plusy: "Quick and easy"
Minusy: "Things Beyond your control as an airline... Two kids next to me vomiting for the last hour. And holy moly, Canadians from the Montreal area can talk! The entire flight was filled with passengers non stop talking. Not kidding. And apparently the norm is to say something and then repeat it four times just to be sure. I thought Americans were the most annoying talkers, turns out we have competition."
Plusy: "Oft times Air Canada crews can be a bit less than friendly/hospitable but this crew were smiling, friendly and I thought very above average for an Air Canada crew"
Plusy: "Crew met all the neccessary requirements at check-in counter and in- flight.."
Minusy: "Seating was not comfortable and didn't want to pay extra to secure the appropriate seating.. Ihave travelled with Air Canada Jumbo jet in the past and found it was much better..."
Plusy: "My flight was on time"
Plusy: "The flight was exactly as scheduled."
Minusy: "Poor room service, no TV for 10 h long flight, meals were small and not tasty, wine or beer has to be bought. Parents with little babies were sitting in all passengers area. I was hungry and tired after this flight."
Plusy: "The Air Canada ground and flight crews did the best they could in a bad situation."
Minusy: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Minusy: "Food was terrible even for flight standards. No screens or movies shown. Had to have pre-downloaded the ap to watch movies. No wi-fi available for purchase. On one of the drink passes I was skipped."
Plusy: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Minusy: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."
Minusy: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."
Minusy: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."
Plusy: "The flight was great, friendly staff, great food, new plane, lots of options on the new AC entertainment system. The new Star Alliance terminal (T2) at Heathrow is also so fast and efficient! No complaints at all!!!"
Plusy: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Minusy: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."
Plusy: "There was enough legroom, as compared to airlines like Cathy Pacific."
Minusy: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Plusy: "Very comfortable and a wide range of new films to keep me entertained the whole flight"
Minusy: "Airplane food is hard to be better than okay. On par with other companies and the snacks handed out were welcomed, the hot meal was only edible."
Plusy: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Minusy: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."
Plusy: "Very nice crew! Kids were given a pilot's cabin tour. Good selection of food and drinks. Good on-board entertainment. On-time :)"
Plusy: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Minusy: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Plusy: "Like like the fact that we we're bump to fist class. The customer service was great. The flight attended was very nice and pilot."
Minusy: "The price was expensive."
Plusy: "My seat on my first leg coming back to New Tork from Tokyo to Toronto."
Minusy: "I booked my flight 8 months in advance and pre ordered a vegetarian meal a week before leaving for my trip. They "forgot" one of my meals (breakfast meal) on my return flight home. Hey also gave me a tuna sandwich for my snack, which means they also didn not have a vegetarian sandwich for me in between my dinner and breakfast meals. It was the first time every traveling overseas that they've made an error with my meal plan after flying on multiple airlines. My connection was a nightmare as I had to wait to go through security and customs which took over an hour and then my second flight was delayed. I will never fly through Canada again from the U.S. To another destination country."
Plusy: "all went well -timely flight, smooth, courteous and efficient staff."
Minusy: "The variety of new movies was somewhat limited when compared to United."
Plusy: "Great staff, smooth flight"
Minusy: "2h opóźnienia bez żadnego wsparcia. Brak saloników do których można wejść..."
Plusy: "Service, Hospitality, food, & comfort."
Minusy: "Need more Hindi movies selection."
Minusy: "Baggage took a long time to come out. Meanwhile they had the buzzer going non-stop to announce the bags for the entire time from when we got there until they started the belt. It’s around -10 degrees outside so the guys getting our bags are saints and the delay is to be expected, but the buzzer..."
Plusy: "All flights were on time or early and luggage made it to final destination with me."
Minusy: "Wish they had another snack option besides just pretzels."
Plusy: "Really professional. Nice service."
Minusy: "Lost a bag."
Plusy: "On flight entertainment was nice, so was extra legroom although way too much more money for a seat one way."
Minusy: "Temperature was not well controlled. Stewardess was rude when asking about food and beverage. Tols is that she was only doing food when we tried to order a drink from her but proceeded to get one without hesitation for the gentleman sitting next to us. Did the same thing a second time also, just very off putting"
Plusy: "Easy short flight."
Minusy: "Plane was pretty compact and crowded."
Plusy: "Wymieniono od reki dwie zniszczone walizki"
Minusy: "Ze na dlugim locie brak bylo jedzenie"
Plusy: "Boarding was seamless"
Minusy: "Planes were older and tight."
Plusy: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Minusy: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Plusy: "Plane size"
Minusy: "Pilot driving way to fast"
Minusy: "Small plane. Pay to play movies. Dated entertainment options."
Plusy: "Legroom - they held flgt"
Minusy: "terminals too far apart for reasonable transfer"
Plusy: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars."
Minusy: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars. The one guy on board was creepy Newark airports eating system made me go to 3 different iPads one for food one for drink and one to pay. Just let me pay when I order!!! Also bad signage"
Plusy: "It was a good flight. Crew was awesome. I couldn't get comfortable in seat but all in all good flight."
Minusy: "Didn't make this flight either. Still in Dallas"
Plusy: "Everything for this flight was as expected for my ticket purchase."
Minusy: "I had no problems with this flight."
Plusy: "Boarded on time."
Minusy: "Houston had a 40 minute wait on the runway"
Minusy: "Over an hr late departing :-("
Plusy: "Price was good. If it'd been an expensive ticket I'd have been upset"
Minusy: "Pay for carry on luggage, last board plane despite having a window so everyone had to get up to let me in, no check in 24 hours in advance unless paying for baggage, in flight entertainment didn't work, seat charging outlet didn't work."
Plusy: "The one crew member was excellent"
Minusy: "No Tv's for everybody"
Minusy: "I was forced to check in my carry-on bag (and pay). My flight was delayed and therefore I missed my connecting flight. I was unable to change seats, and the United staff were I accommodating to assist with the "Basic Economy" fare."
Plusy: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Minusy: "See above."
Plusy: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Minusy: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"
Minusy: "Well the flight was turbulent and seats were crammed to the point of feeling like sardines. Then when I got to my destination my brand new set of luggage was broken!!! Not happy!!"
Minusy: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Plusy: "First time flying united. It was a little rough landing back in Memphis though. I'm not sure what that was all about."
Plusy: "The flight attendants were great and took the time to care for passengers. One guy was suffering from a migraine and the flight attendants did all they could to assist the gentleman with his issues."
Plusy: "We flew in comfort the entire trip! Plenty to drink and eat. Too much actually. The business class cabin was clean, seats ample and comfortable. It definitely made the 6-7 hours of flying more bearable."
Minusy: "Poor wifi service."
Plusy: "Smooth takeoff and landing. Luckily no turblance. Crew members were helpful and courteous, and added a little humor to their jobs. Good job!"
Plusy: "On time, good service"
Plusy: "Fast flight home"
Minusy: "The 3 hr layover in Houston"
Minusy: "My name is Elizabeth and everything was OK"
Plusy: "Great flight. Pilot flew away from hurricane."
Plusy: "Same as above."
Minusy: "Same as above"
Plusy: "Streaming in-flight entertainment options are great (using the United app) and the under-seat power outlets are life-savers. Temperature on the trip was nice and the Economy seats were comfortable enough."
Plusy: "That I arrived to Memphis on time!"
Minusy: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Plusy: "Very tight seats. Very crammed. Less knee room than next flight"
Minusy: "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
Minusy: "Paid for first class, didn't get offered dinner"
Plusy: "More comfortable"
Minusy: "Lots of turbulence"
Plusy: "On time and even early"
Minusy: "Return flight wouldn't allow overhead cartons but made it up by bringing carry on to us"
Plusy: "Okay crew."
Minusy: "Cramped, uncomfortable seating. Departure time and gate changes."
Plusy: "The staff was wonderful."
Minusy: "The return flight was delayed several hours however there were several emails updating the status of the flight."
Plusy: "crew was friendly"
Plusy: "Flight was on time. Crew was good."
Minusy: "First time flying Express...plane was really small and seat was uncomfortable even on a less than 2 hour flight"