Very pleasant crew. Clean, food choices were good
Customer service was lacking when we missed our connection
Plusy: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Minusy: "The business class seat felt a bit claustrophobic when in lie flat mode"
Plusy: "Great helpful flight crew"
Minusy: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Plusy: "Seats very comfortable; real feather pillow! Everything was on time."
Minusy: "Breakfast consisted only of sweet items -- I didn't touch it."
Minusy: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Plusy: "Crew was very nice and attentive"
Minusy: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Minusy: "2 hour delay and 3 crying babies on a red eye."
Plusy: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Minusy: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Plusy: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Minusy: "Could not check in online because the system was down."
Plusy: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"
Plusy: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Plusy: "TV screens and movies. Food was great."
Minusy: "I would have liked a better selection of movies and TV series and games"
Plusy: "Nothing about it"
Minusy: "They didn't even take us!"
Minusy: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Plusy: "The view out the window."
Minusy: "Delayed, no leg room. No refeshments."
Plusy: "on time, quiet, nice screen, fast luggage delivery"
Minusy: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Plusy: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Plusy: "Who knows hope to actually get on it and make it to destination"
Minusy: "Not sure just know leaving 10 hours late"
Minusy: "There was not hot tea/coffee offered with a sandwich."
Plusy: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Minusy: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Plusy: "The seats in exit row were large enough for me to straighten my legs"
Minusy: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Minusy: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Minusy: "The headset outlet is still the old one, so you can't use your own ."
Plusy: "Everything. They are in their own class."
Plusy: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Minusy: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Plusy: "On time, good service, nice crew"
Minusy: "Tight space for legs when chair is in flat setting"
Plusy: "Prompt and business like"
Minusy: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Plusy: "I liked everything except my luggage"
Minusy: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "On time and friendly service"
Minusy: "Poor selection of films, cramped seats and mediocre dinner"
Plusy: "Staff was very courteous; they fed us well"
Plusy: "Very good service in business class"
Minusy: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Plusy: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."
Plusy: "Best flight crew experience ever"
Minusy: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Minusy: "Could use some more seating space"
Plusy: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."
Plusy: "Comfy, loved the individual Tvs and food was great!"
Plusy: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Minusy: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Plusy: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Minusy: "Swiss boarding is a Charlie Foxtrot"
Plusy: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Minusy: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Another good flight newer plane therefore better seats. The landing was excellent!
Plusy: "new plane good flight"
Minusy: "seat space"
Plusy: "All of it"
Minusy: "Nothing Best flight"
Minusy: "No ear plugs in my amenity kit??"
Plusy: "Crew was excellent, seats are never excellent"
Plusy: "of everything."
Minusy: "travel time ...ahahah ...."
Plusy: "The B757"
Minusy: "The time to switch plane it was too short almost missed the plane"
Plusy: "The flight landed early. Check-in staff were great."
Minusy: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Plusy: "There was an available seat next to me"
Minusy: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Plusy: "The crew was amazing. Kat and the other stewards were very friendly."
Minusy: "Maybe the option for free upgrade to first class if flight is not full??"
Minusy: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Plusy: "Crew was amazing."
Plusy: "yes crew were very good"
Plusy: "Crew was very kind and entertainment was good when available"
Minusy: "WiFi in all flights"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Minusy: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Good snacks"
Minusy: "They were short 1 flight attendant, delayed us for 3 hours"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Extra leg room was great"
Minusy: "Entertainment system was flickering"
Plusy: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Minusy: "No complaints"
Plusy: "Crew were helpful and pleasant"
Minusy: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Minusy: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "Weather kept them from being able to serve everyone but she did pass around cookies which was a really nice thought!"
Plusy: "On time, great service, a lot of legroom."
Plusy: "Left on time all went well in Atlanta"
Minusy: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Minusy: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Minusy: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Plusy: "Delta and Westjet staff are of great help to me."
Minusy: "Not applicable"
Plusy: "The staff is very friendly. Most pleasant airline I've flown with."
Plusy: "On time as scheduled."
Plusy: "Left early and arrived early."
Minusy: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Plusy: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Plusy: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Plusy: "Refurbished plane. Lighting was good"
Minusy: "No TV screen"
Plusy: "gate staff were great"
Minusy: "plane cabin staff looked overworked"
Plusy: "On time departure; good updates by flight deck; luggage arrived unscathed."
Minusy: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Plusy: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Minusy: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Plusy: "Service, arrangement, duration, convenience , organized flight."
Minusy: "I like everything about it. Thank you."
Plusy: "Staff was really nice and helpfull"
Minusy: "No space in the seats"
Minusy: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Minusy: "3 hours there before the departure."
Plusy: "Boarding was a breeze....arrived slightly earlier than expected."
Minusy: "Nothing to not like"
Not having 2hr delays would be great
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
Plusy: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Minusy: "Improve quality of on board announcements."
Minusy: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Minusy: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Plusy: "Free entertainment, excellent food"
Minusy: "Cabin was too warm; unable to adjust air at seats"
Plusy: "We landed safely. I like the A380."
Minusy: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Great service."
Minusy: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "On time, onwith excellent care by staff"
Minusy: "The long walk on the airport for connecting flight"
Plusy: "Clean new Airbus 380. Nice crew"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Timeliness of fligyts"
Plusy: "Very pleasant crew."
Minusy: "No complaints"
Plusy: "The agent worked hard to find us another flight to rome"
Minusy: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Plusy: "Arrived safely."
Minusy: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Plusy: "Food quality was good, and movies had a great selection. Boarding went quickly."
Minusy: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Minusy: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Plusy: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Plusy: "Excellent service and friendly staff!"
Minusy: "It was very cold"
Minusy: "Opóźnienie lotu"
Plusy: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Minusy: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Plusy: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Plusy: "Obsługa i jedzenie"
Minusy: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Plusy: "boarding area was bit confusing"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Left in time, arrived too early"
Minusy: "Boarding took a lot of time"
Minusy: "Me starting to get sick!"
Plusy: "The food was great and the crew was respectful and helpful."
Minusy: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Minusy: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Minusy: "Delayed flights for a day"
Plusy: "Service was great, pilots were amazing no decompression pain in my ears."
Minusy: "The flight was delayed in Warsaw for 1:30 hours"
Plusy: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Minusy: "Food and seat comfort."
Plusy: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Minusy: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Minusy: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Plusy: "Curious crew."
Plusy: "Flight time was quite good"
Minusy: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Plusy: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Minusy: "It would be wonderful to have all seats the same as first class for a long distance flight."
Plusy: "Lost my luggage"
Minusy: "Not loosing my suitcase!"
Plusy: "Nothing at all."
Minusy: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Plusy: "good food, drinks, good entertainment options"
Minusy: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Plusy: "Everything was good"
Minusy: "Red uniforms are ok but red tights awful"
Plusy: "Crew was very friendly, food was decent and the boarding was a breeze."
Minusy: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Plusy: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Minusy: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Minusy: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Plusy: "Direct connection"
Minusy: "Meal is horrible"
Plusy: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Plusy: "the crew were very nice polite and helpfull"
Minusy: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Plusy: "That is was on time!"
Minusy: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Plusy: "The air crew service"
Minusy: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Plusy: "That it is over"
Minusy: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Plusy: "Despite airport issues, we took off quickly and all went well. No complaints"
Minusy: "No problems."
Plusy: "Good place for the legs"
Plusy: "Flight was on time ,"
Plusy: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Plusy: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Minusy: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Plusy: "surprisingly tasty meal, smooth and on time flight"
Minusy: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Plusy: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Minusy: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Plusy: "just excellent!!!"
Plusy: "Good service. Enough space for the legs. Drinks before and after the meal ."
Minusy: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Plusy: "No unnecessary waiting. Excellent service!!!"
Plusy: "The food was excellent and the business class layout was perfect."
Minusy: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Minusy: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Plusy: "Staff was pleasant and competent"
Minusy: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plusy: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Minusy: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Minusy: "Thay did not let us in the plane because they changed the name order on the ticket"
Plusy: "Smooth and fast"
Plusy: "Crew was very friendly and helpful"
Minusy: "Should have more movie choices"
Plusy: "I liked the extended leg room in front row of economy class."
Minusy: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
same as from LUX … professional, nice.
Plusy: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Minusy: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Minusy: "Bigger seats the new ones are way to narrow"
Minusy: "All of the less than good, obvious!"
Minusy: "Flight got cancelled"
Plusy: "Newer plane, crew was amazing, seats were adjustable"
Plusy: "Crew was friendly"
Minusy: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Minusy: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Plusy: "Seat comfortable"
Minusy: "Flight was delayed and overhead bin space was very small"
Minusy: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plusy: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plusy: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Minusy: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plusy: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minusy: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plusy: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Minusy: "I would have to dream something up."
Plusy: "Nothing to mention"
Minusy: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Minusy: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plusy: "Friendly hostesses"
Minusy: "Flight was delayed 3 hours"
Plusy: "Overall booking and airport was ok. Food was also actually quite good."
Minusy: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plusy: "Good selection of movies."
Minusy: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Short flight with good communication."
Minusy: "Nil to complain."
Minusy: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Plusy: "The flight crew was nice. Plane departed/arrived on time."
Minusy: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Just great crew."
Minusy: "Not comfortable at all and will not book KLM again."
Plusy: "The food was excelent"
Minusy: "I have to pay to pay a little more confort"
Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plusy: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Minusy: "Not much to comment on here."
Plusy: "Usual professional and friendly service from my airline of choice for most destinations."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "Great crew service. Among the best ever."
Minusy: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Plusy: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Plusy: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Minusy: "What is there not to like about KLM? I cannot find anything."
Plusy: "Jak zawsze w KLM wysoki standard"
Plusy: "Food and staff were great"
Minusy: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"