Plusy: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Minusy: "The offer of wine. The wifi options."
Plusy: "Crew was really nice can’t complain"
Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"
Plusy: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Plusy: "It was an okay flight. Nothing spectacular!"
Minusy: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."
Plusy: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Minusy: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Plusy: "The crew"
Minusy: "Boarding by rows and not like cows all at one time"
Minusy: "Boarding time needs to be longer. Also, too little time between connecting flights."
Plusy: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Plusy: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Minusy: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Plusy: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Minusy: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Plusy: "Delayed...delayed and delayed some more!!!!!"
Plusy: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Minusy: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Plusy: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Minusy: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Minusy: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."
Plusy: "Excellent Service. Excellent food."
Plusy: "On board service"
Minusy: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Plusy: "The Crew is amazing and the plane is comfortable."
Minusy: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Plusy: "On time departure; easy flight; seating was spacious"
Minusy: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Plusy: "Everything was fine"
Plusy: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Minusy: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Plusy: "Smooth, on time flight"
Plusy: "Service wa a ok."
Minusy: "Flight cancelled so I didn't like it at all"
Minusy: "Airbus 330 seats are too narrow and the arm rests too high. I am about 5'3" and weigh about 150. I can't imagine what a taller and/or heavier passenger must feel like in these seats. Also I dislike the "nickel and diming" philosophy used by most airlines these days making people pay an extra $29 to reserve a specific seat. Give me a price from the beginning with a seat assignment."
Plusy: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Plusy: "The crew was amazing, also the service given since it was a long flight."
Plusy: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Minusy: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Plusy: "The crew was entertaining and pleasant. The flight was short and easy."
Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minusy: "-That I can't always fly Swiss"
Minusy: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Minusy: "It wasn't Swiss//"
Plusy: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Minusy: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Plusy: "Very professional crew"
Minusy: "Not enough food"
Plusy: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Minusy: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Plusy: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Minusy: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Minusy: "People who handle Swiss"
Plusy: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."
Plusy: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Plusy: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Minusy: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Minusy: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Plusy: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Minusy: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Plusy: "Excellent flight staff and better than average airplane food."
Minusy: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"
Plusy: "most things were good"
Minusy: "the passport check process in Zurich was awful!"
Another good flight newer plane therefore better seats. The landing was excellent!
Plane was hot. Flight handling was poor (rough takeoff, landing). Young and inexperienced pilot. Short flight made it bearable. If it was longer than an hour, that would have been terrible. Beverage service? Warm water. Disappointing.
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
Minusy: "Nothing that I can think of at the moment"
Minusy: "When I pick up my bags"
Plusy: "new plane good flight"
Minusy: "seat space"
Plusy: "All of it"
Minusy: "Nothing Best flight"
Plusy: "Check in crew was courteous and professional"
Minusy: "Boarding process Too many subclasses of boarding “priorities “ Too gimmicky"
Plusy: "Crew was excellent, seats are never excellent"
Plusy: "Nothing to like."
Minusy: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Plusy: "Everything was perfect!"
Plusy: "The flight landed early. Check-in staff were great."
Minusy: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Plusy: "There was an available seat next to me"
Minusy: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Plusy: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Minusy: "The seat was so crammy and disgustingly uncomfortable"
Plusy: "The crew was amazing. Kat and the other stewards were very friendly."
Minusy: "Maybe the option for free upgrade to first class if flight is not full??"
Plusy: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Minusy: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Minusy: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Plusy: "Crew was amazing."
Plusy: "Fawn on our flight from Atlanta to Newark was amazing."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "The staff was friendly and helpful"
Minusy: "Outlets to charge my electronic devices for the long flight"
Plusy: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Minusy: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Good snacks"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Extra leg room was great"
Minusy: "Entertainment system was flickering"
Plusy: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Minusy: "No complaints"
Plusy: "Crew were helpful and pleasant"
Minusy: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Minusy: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Minusy: "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
Plusy: "On time, great service, a lot of legroom."
Plusy: "Left on time all went well in Atlanta"
Minusy: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Minusy: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Plusy: "What an easy flight. Run very well!"
Minusy: "The crew seemed a bit tired, but it’s the season"
Minusy: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Plusy: "Delta and Westjet staff are of great help to me."
Minusy: "Not applicable"
Minusy: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Plusy: "The staff is very friendly. Most pleasant airline I've flown with."
Plusy: "On time as scheduled."
Plusy: "Left early and arrived early."
Minusy: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Plusy: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Plusy: "Refurbished plane. Lighting was good"
Minusy: "No TV screen"
Plusy: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Minusy: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Plusy: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Plusy: "Staff was really nice and helpfull"
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
I Love Lufthansa airline s and all crew … always accurate and direct thku
Plusy: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Minusy: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Great service."
Minusy: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Crew was very kind and attentive"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "Totally chaos and personal unprofessional and with very poor behavior."
Plusy: "The agent worked hard to find us another flight to rome"
Minusy: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Plusy: "Food quality was good, and movies had a great selection. Boarding went quickly."
Minusy: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Plusy: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Minusy: "Opóźnienie lotu"
Plusy: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Minusy: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Plusy: "Obsługa i jedzenie"
Minusy: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Plusy: "Everything was on time, the service was very nice as well. No problems at all."
Plusy: "boarding area was bit confusing"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Plusy: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Minusy: "I cannot think of a thing that I did not like."
Plusy: "The food was great and the crew was respectful and helpful."
Minusy: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Plusy: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Plusy: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Minusy: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Plusy: "I liked the crew personnel"
Minusy: "I didn't like food"
Minusy: "Gate distances were too far away and passport control in Munich is not organized"
Plusy: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Minusy: "Food and seat comfort."
Plusy: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Minusy: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Minusy: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Plusy: "Curious crew."
Plusy: "Flight time was quite good"
Minusy: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Plusy: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Minusy: "It would be wonderful to have all seats the same as first class for a long distance flight."
Plusy: "Lost my luggage"
Minusy: "Not loosing my suitcase!"
Plusy: "Nothing at all."
Minusy: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Plusy: "good food, drinks, good entertainment options"
Minusy: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Plusy: "Everything was good"
Minusy: "Red uniforms are ok but red tights awful"
Plusy: "Crew was very friendly, food was decent and the boarding was a breeze."
Minusy: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Plusy: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Minusy: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Minusy: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Plusy: "Direct connection"
Minusy: "Meal is horrible"
Plusy: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Plusy: "the crew were very nice polite and helpfull"
Minusy: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Plusy: "That is was on time!"
Minusy: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Plusy: "The air crew service"
Minusy: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Plusy: "That it is over"
Minusy: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Plusy: "Despite airport issues, we took off quickly and all went well. No complaints"
Minusy: "No problems."
Plusy: "Good place for the legs"
Plusy: "Flight was on time ,"
Plusy: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Plusy: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Minusy: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Plusy: "surprisingly tasty meal, smooth and on time flight"
Minusy: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Plusy: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Minusy: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Plusy: "just excellent!!!"
Plusy: "Good service. Enough space for the legs. Drinks before and after the meal ."
Minusy: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Plusy: "No unnecessary waiting. Excellent service!!!"
Plusy: "The food was excellent and the business class layout was perfect."
Minusy: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Minusy: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Plusy: "Staff was pleasant and competent"
Minusy: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plusy: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Minusy: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Minusy: "Thay did not let us in the plane because they changed the name order on the ticket"
Plusy: "Smooth and fast"
Plusy: "Crew was very friendly and helpful"
Minusy: "Should have more movie choices"
Plusy: "I liked the extended leg room in front row of economy class."
Minusy: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Plusy: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Minusy: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Minusy: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plusy: "Klm's consistantly high standards in everything they do."
Plusy: "Flight was on time."
Minusy: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Minusy: "All of the less than good, obvious!"
Plusy: "Everything works and quick to get to destination."
Minusy: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plusy: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Minusy: "Not being to help on the ground in Copenhagen with delta issues"
Plusy: "Comfortable seat, great crew."
Minusy: "Flight delayed, no USB port and no entertainment"
Plusy: "General flight journey"
Plusy: "Seat was good"
Minusy: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plusy: "Entertainment was amazing"
Minusy: "Seats a bit hard"
Plusy: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minusy: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plusy: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Minusy: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Minusy: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Plusy: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Minusy: "Turn the lights on early making it hard to sleep"
Plusy: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Minusy: "Less legroom, storage space, bad food, few movie options."
Plusy: "Light snack and complementary wine"
Plusy: "Friendly hostesses"
Minusy: "Flight was delayed 3 hours"
Minusy: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plusy: "Overall booking and airport was ok. Food was also actually quite good."
Minusy: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Plusy: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Minusy: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plusy: "Overall everything was ok."
Minusy: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plusy: "Good Experience"
Minusy: "Nothing much"
Plusy: "Short flight with good communication."
Minusy: "Nil to complain."
Plusy: "The flight crew was nice. Plane departed/arrived on time."
Minusy: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plusy: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Plusy: "Just great crew."
Minusy: "Not comfortable at all and will not book KLM again."
Plusy: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minusy: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Minusy: "At some point the luggage was lost. here."
Minusy: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Plusy: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Minusy: "Not much to comment on here."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "Great crew service. Among the best ever."
Plusy: "On time."
Minusy: "No negative"