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Plusy: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Minusy: "The business class seat felt a bit claustrophobic when in lie flat mode"
Plusy: "The crew was very lazy and not professional"
Minusy: "Don't stop demanding from the crew"
Plusy: "Free food, relatively spacious"
Minusy: "more food!!! REEE!!!"
Plusy: "Food was really hot & good customer service"
Minusy: "Need more leg room. Cramped for 8 hours is not a good thing"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Plusy: "The food was amazing"
Plusy: "Great entertainment and food- all excellent."
Minusy: "Uncomfortable, small seats in Economy."
Minusy: "The boarding by groups could improve the process"
Minusy: "Crew was rude and slow"
Plusy: "Entertainment System (technical apparatus neat); Food tasty"
Minusy: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Plusy: "Flight was on time. Friendly crew and professional."
Minusy: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Minusy: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at firstname.lastname@example.org or phone 703-609-8649"
Plusy: "All very comfortable"
Minusy: "It was delayed"
Plusy: "On time. Friendly employees. No issues at all."
Plusy: "friendly ,respectful, helpful,informative"
Minusy: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."
Plusy: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Minusy: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Plusy: "Boarding music"
Minusy: "Changed our seats after check in"
Plusy: "Excellent Service. Excellent food."
Plusy: "on board"
Minusy: "12 of January, 2018 Dear Austrian Airlines authority, I address to your kind attention to asist me to get to me the hat qhich I lost on board of the flight 1576 when I arrived to Vienna airport on my way frpom JFK to Lwo. It happened because it was no room above my seat's bin and the steard helped me to get my heat in another bin. Unfortunately I forgot at the moment when I left the board of the plane, a minute later I reminded that I forgot my hat but I was not allowed to go back and get my hat. I tried to communicate with the Lot&Found office in Vienna airport as I had 2h40 minutes in connection time and it was enough time to get me back the hat, unfortunately nothing was really done from the airport staff to get me my hat and made to me possible continue traveling with my hat. I spoke to two managers, the name I could share with you if you need. The Found office registered my black hat and the plastic box under the number F2018/000682. In this situation I ask your offices to deliver my hat and the plastic box to Lviv airport as sson as possible as this is a special hat for my daily prayers. I wish you best and ask for your kind assistance to send the item as soon as possible with the nearest flight. Sincerely, Meylakh Sheykhet"
Plusy: "Swiss airlines is just like a flying ikea store - very sad"
Minusy: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Minusy: "30 mins late both ways"
Plusy: "Easy check in. Crew efficient and personal attention."
Minusy: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."
Plusy: "General attitude of staff"
Plusy: "Kind crew and a short flight"
Minusy: "Snack choices too limited, but it was great that they even had them."
Plusy: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Plusy: "Very short flight so little to write about."
Minusy: "We've got no complaints."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Minusy: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Plusy: "Friendly team, great food and snacks and tons of movies to choose from."
Plusy: "Snack offered was tasty"
Minusy: "No USB charger in seat"
Plusy: "entertainment selection"
Minusy: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Minusy: "Could use some more seating space"
Plusy: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Minusy: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Plusy: "The ambient being so relaxing felt asleep all the way to Zurich."
Plusy: "Very comfortable seats for coach, good service."
Plusy: "Everthing went as planned. Left on time. Cannot complain."
Minusy: "Should be clear whether meals contain nuts."
Plusy: "Decent food, for airline food. I was not expecting anythoing for the 3 hour flight,. Included beer/wine/spirits helps a lot."
Minusy: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Plusy: "Not much"
Minusy: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."
Minusy: "The flight was overbooked, boarding took forever."
Plusy: "The staff was wonderful Pleasant, quick with requests , very professional"
Minusy: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"
Plusy: "Excellent service"
Minusy: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Minusy: "They didn't let me on the flight because I'm disabled pure discrimination"
Plusy: "Great crew."
Minusy: "Mask enforcement"
Plusy: "new plane good flight"
Minusy: "seat space"
Plusy: "All of it"
Minusy: "Nothing Best flight"
Plusy: "Crew was excellent, seats are never excellent"
Plusy: "The flight landed early. Check-in staff were great."
Minusy: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Plusy: "There was an available seat next to me"
Minusy: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Plusy: "The crew was amazing. Kat and the other stewards were very friendly."
Minusy: "Maybe the option for free upgrade to first class if flight is not full??"
Minusy: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Plusy: "Crew was amazing."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Minusy: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Minusy: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Good snacks"
Minusy: "Going to Delta today to see if they can help me...we'll see!"
Plusy: "Flight itself was fine"
Minusy: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Extra leg room was great"
Minusy: "Entertainment system was flickering"
Plusy: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Minusy: "No complaints"
Plusy: "Crew were helpful and pleasant"
Minusy: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Minusy: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "On time, great service, a lot of legroom."
Minusy: "insufficient overhead luggage space"
Plusy: "Left on time all went well in Atlanta"
Minusy: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Minusy: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Plusy: "i fell asleep until we arrive to STL."
Plusy: "short flight not much to say all was smooth crew was efficent"
Minusy: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Minusy: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Minusy: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Plusy: "Delta and Westjet staff are of great help to me."
Minusy: "Not applicable"
Plusy: "The staff is very friendly. Most pleasant airline I've flown with."
Plusy: "On time as scheduled."
Plusy: "Arriving to the destination"
Plusy: "Left early and arrived early."
Minusy: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Plusy: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Plusy: "Refurbished plane. Lighting was good"
Minusy: "No TV screen"
Minusy: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
Minusy: "No power outlets, back of the plane is really loud, overhead bins suck"
Plusy: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Minusy: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Plusy: "Staff was really nice and helpfull"
Plusy: "On time service &no damaged luggage!"
Minusy: "No space in the seats"
Minusy: "3 hours there before the departure."
Plusy: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Minusy: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Plusy: "Excellent service for affordable price"
Minusy: "Flight was delayed"
Minusy: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Plusy: "The Turkish Airline crew are treat you as guests not as customers."
Plusy: "the crew was good. The seat were not comfortable"
Minusy: "food could have been tastier"
Plusy: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Minusy: "more space for legs, modern screens"
Plusy: "Friendliest Turkish crew I’ve had."
Minusy: "Inflight movie selection is fairly dated."
Minusy: "Food. Lack of vegetarian options in 2nd leg."
Plusy: "Best service, food, seats, space, amenities."
Plusy: "GOOD FOOD GOOD CREW"
Minusy: "NO TV IN FLIGHT"
Plusy: "Liked everything about it new planes good food on time excellent crew"
Minusy: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Plusy: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Minusy: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Plusy: "I liked food, drink, service and entertainment."
Minusy: "I disliked seat, a bit."
Plusy: "The cabin crew was very kind. The kofte tasted good."
Minusy: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Minusy: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Plusy: "Flight attendants are super friendly and helpful. The food was excellent."
Minusy: "boarding was messy at IST"
Minusy: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Plusy: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Minusy: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Plusy: "Crew is amazing food is good plane is clean and comfortable"
Plusy: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Minusy: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Minusy: "Comfort, service, food"
Plusy: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Minusy: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Plusy: "Finally loved that they had a vegan sandwich for me!"
Minusy: "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
Minusy: "Seats, food and service"
Minusy: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Plusy: "Every thing"
Plusy: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Minusy: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Minusy: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Plusy: "Crew, food, beverages, and entertainment were very good."
Minusy: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Plusy: "All was great. I love this company"
Minusy: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
Minusy: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Plusy: "Friendly staff comfy plane"
Minusy: "Flight was canceled and I missed all subsequent connections"
Plusy: "Better than average in flight service. Excellent in flight entertainment"
Minusy: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Plusy: "This was the best coach experience I've ever had. Food was great, tv screens were large, little bags with earplugs, slippers... were provided. Other airlines could take some pointers on how to treat passengers on long, overseas flights."
Plusy: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Plusy: "The movies."
Minusy: "Not being made aware that for an international flight I would be only alloted one checked bag, I Brought both of my bags as I always do when I travel. I was aware I would incur a charge, but was surprised that not only would I be redirected from the long bag drop line back to ticket sales, but that they would charge me 10 € per kilo! So my bag ended up costing me double what my ticket cost me for a 4 hour flight. Never again."
Plusy: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Plusy: "Good attitude of aircrew"
Minusy: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."
Plusy: "Turkish crew members are usually very friendly."
Plusy: "Staff on plane were friendly and respectful"
Minusy: "Landing was rough , boarding gate is isolated from amenities"
Plusy: "The crew was friendly. The entertainment package was good."
Minusy: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Plusy: "The food"
Minusy: "That the anytime snacks that was offered was not available for passengers"
Plusy: "I liked the service and the food."
Minusy: "It could have been on time flight."
Minusy: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Plusy: "Boarding was done on time."
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Plusy: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Minusy: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Plusy: "Crew is excellent, polite and personal!"
Minusy: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plusy: "Great atmosphere, crew was excellent!"
Minusy: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Minusy: "All of the less than good, obvious!"
Plusy: "The socks offered in business were comfortable and nice looking. The red wine was good."
Minusy: "The food was just average and the seat not too comfortable"
Minusy: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Minusy: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plusy: "Overall KLM experience is good"
Minusy: "Food quality was mediocre for a business class flight."
Plusy: "Just the cabin crew being nice"
Minusy: "Punctuality KLM is always late"
Plusy: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minusy: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Minusy: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Minusy: "The flight was cancelled and had to be rerouted on United Airlines."
Plusy: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plusy: "Crew was in a festive mood, the meal was unexpectedly delicious"
Minusy: "Seats ok, but could be more comfy"
Plusy: "Friendly hostesses"
Minusy: "Flight was delayed 3 hours"
Minusy: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plusy: "Overall booking and airport was ok. Food was also actually quite good."
Minusy: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Minusy: "Nothing special"
Plusy: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Minusy: "Boarding was chaotic and congested with not much information or order."
Plusy: "Good selection of movies."
Minusy: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plusy: "The entertainment options were good."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Flight crew was fine. Food was good."
Minusy: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plusy: "Excellent very good"
Minusy: "Everting so good ex"
Plusy: "Absolutely nothing!"
Minusy: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Plusy: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Minusy: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Plusy: "The flight crew was nice. Plane departed/arrived on time."
Minusy: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Just great crew."
Minusy: "Not comfortable at all and will not book KLM again."
Plusy: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minusy: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Minusy: "Dutch sub titels would be nice."
Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plusy: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Minusy: "Not much to comment on here."
Minusy: "suitcase didn't turn up, although connection was quite tight"
Plusy: "Wider seat than most business class"
Minusy: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Plusy: "The crew members were so sweet."
Minusy: "Flight was late. I missed my connection."
Plusy: "Seat was very comfortable. Crew was great."
Plusy: "Nice crew"
Minusy: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Minusy: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Plusy: "Curious crew."
Plusy: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Minusy: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Plusy: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Minusy: "Everything was very smooth, except that the seats were not very comfortable!"
Plusy: "On time, nice breakfast"
Minusy: "Not enough leg room, same as everyone"
Plusy: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Plusy: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Minusy: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Plusy: "There werecseats available at gate area to wabit for plane."
Minusy: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Minusy: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Plusy: "Friendly staff with great service"
Plusy: "Flight on time"
Minusy: "nothing I can think of"
Plusy: "The flight was short and got us there"
Minusy: "This was not business service. The seats were uncomfortable, virtually no leg room."
Minusy: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Plusy: "The service was superb!"
Minusy: "The flight was too short."
Plusy: "the crew were very nice polite and helpfull"
Minusy: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Minusy: "See previous comments"
Plusy: "That it is over"
Minusy: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Minusy: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Plusy: "Very well organozed"
Plusy: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Minusy: "nothing I didn't like"
Plusy: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Minusy: "Transit time through Vienna was particularly frustrating."
Plusy: "Flight was on time ,"
Plusy: "Plenty of food and drinks, pleasant crew"
Plusy: "Nice staff. efficient."
Plusy: "Was on partner airline Austrian Air. Very good service."
Minusy: "At Vienna gate G31 it was difficult to hear announcements."
Plusy: "surprisingly tasty meal, smooth and on time flight"
Minusy: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Plusy: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Plusy: "Compared to most American crews the Aus crew was helpful and outstanding."
Minusy: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Minusy: "Comparing with LOTPolish everything wasmore than better"
Plusy: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."
Minusy: "Not enough snacks and no entertainment. Only an hour flight..."
Plusy: "The food was very good! And the movies you could choose too."
Plusy: "The female attendants were nice."
Minusy: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Plusy: "The food was excellent and the business class layout was perfect."
Minusy: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Plusy: "Staff was pleasant and competent"
Minusy: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plusy: "please see comments above for my previous flight excellent experience!!! I used to fly with KLM but with definitely check Austrian Airlines first for my flight needs from now on."
Plusy: "Flight services were good. Staff friendly. food was good"
Minusy: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Minusy: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Plusy: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Minusy: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."