Hotele: Toronto

Minusy: Konieczna jest lepsza żaluzje zaciemniające

Plusy: Pokój był bardzo wygodny - niesamowity prysznic i łóżko! Tatiana była bardzo pomocna! Zwróciła uwagę na świetne restauracje i pomogła zarejestrować się na wycieczki.

Plusy: Great location. Close to the CN Tower and Rodgers Center. Good continental breakfast. Comfortable bed.

Plusy: The staff, shower and furniture where great. Right beside our venue for the night so great for walking from building to building! Impressed with shopping connected to building even if only two stores.

Minusy: Small room, minimal breakfast choices, black wall looked like something was removed from wall and painted over. I love rustic but wall looked more like lazy to fix the surface before painting it black.

Plusy: Everything was great

Plusy: Service and location

Minusy: Nothing

Plusy: The bed and shower were the 2 best things about this place. Staff was very friendly and offered additional help with every encounter. Love that there was an included breakfast. It is good to know for others booking that there are additional costs for a more complete breakfast with eggs ect.

Plusy: Modern, very clean, staff incredible from getting us the room we wanted to recommending a superb restaurant.

Minusy: That we could only stay two nights.

Plusy: Very clean and quiet room. Bed and pillows are so comfortable. Had a great nights sleep!

Minusy: Fan in bathroom has a bearing going in it. Needs replacing

Plusy: Best hotel experience we have ever had in Canada

Minusy: Everything perfect

Plusy: My husband and I loved everything. The location and room were awesome. I thoroughly enjoyed the stay.

Minusy: Nothing. Everything was great.

Plusy: Location was great! Walking distance to the harbour.

Plusy: Location is perfect and the room is very specious amd comfortable.

Minusy: Breakfast is just basic. It has bread, cheese and serials. That's it. Good for busuness people, not good enough for tourists.

Plusy: Location could not be beat. We were in Toronto for a concert at the ScotiaBank Arena. This is right next door. Lots of shopping and restaurants within walking distance.

Minusy: The bathroom stall door didn't stay closed (it was a slider). As long as no one else was using the bathroom, you could just close the main door and be private.

Plusy: Podobało mi się wszystko w pokoju. Był bardzo komfortowy i relaksujący. Bar był po prostu wspaniały.

Plusy: Very good location for shopping and food, nice environment at night for walking around .Room service was good, breakfast also good.Bath room was excellent, loved the bathtub.

Plusy: This was the best hotel experience ever. Staff was wonderful.

Plusy: Everything was ok

Minusy: Nothing

Plusy: The best part was the staff. Very hospitable and always smiling.

Minusy: Everything was satisfactory

Plusy: The location of the hotel is key. We enjoyed eating at the restaurant attached to the hotel. And we really enjoyed the overall atmosphere and staff. Our concierge was fantastic. His name is Robert and he was very helpful throughout her stay

Minusy: The location of the hotel is key. We enjoyed eating at the restaurant attached to the hotel. And we really enjoyed the overall atmosphere and staff. Our concierge was fantastic. His name is Robert and he was very helpful throughout her stay

Plusy: The location is superb! Great stores/hair salon/variety of restaurants & cafés within walking distance. I loved the hotels interior design, cleanliness, best pillow menu ever! Gorgeous bathrooms with shower & tub. Nice complimentary in-room items, Fiji water, L’Occitane toiletries. All the staff were super friendly & welcoming. This will definitely be my go to hotel if I’m ever visiting Toronto again.

Plusy: I liked the size of the rooms, very nice and spacious.

Minusy: It was quite dark in the room.

Plusy: Posh in every way

Minusy: Hallways are dimly lit, but it’s ok

Plusy: - Yorkville location is decent - Restaurant is good, and bar is solid - Big bathrooms and spacious rooms are pleasant

Minusy: - Area under construction, lots of noise, poor views, and inaccessibility to hotel via car/Uber. - Really crappy facilities. Half gym, tiny pool. - Under staffed, so it takes 30 minutes to check in - AWFUL value for money. It honestly feels like a holiday inn with ikea furniture, and some fancy tiling. There is nothing unique or special here. Very bland in taste and design. - This should be the lead link on overpriced dot com.

Plusy: EXCELLENT LOCATION. Excellent service. The One restaurant is amazing. I would definitely come back!

Minusy: nothing!

Plusy: Staff was very nice and accomodating. Great place for outdoors breakfast and drinks.

Minusy: Caredul on what room tou get. My first window opened to a brick wall and backoffice trash, but staff was nice in accomodating my request and moving rooms.

Plusy: Basen na dachu Pokoje Udogodnienia

Minusy: niedoświadczony personel baru nierówna jedzenie oferty

Plusy: Extremely nice and pretty

Minusy: Nothing at all

Plusy: Facilities were excellent, room was comfortable and quiet. Bellmen and Valets were quiet good. Clerks were efficient—with billing error quickly corrected.

Minusy: Shortly after arriving we wandered into the library restaurant. There was a sign that said: “Wait to be Seated.” We did so and the hostess asked our Room number and we complied. We were seated and we proceeded to the serve yourself area with plates in hand and a few items on our plate when we were informed by a gentleman that we were not eligible for that restaurant. We said we were sorry and proceeded to return the plates with food on them. We secured our belongings from the table and left. A small sign would have been quite helpful where we entered saying the restaurant had restrictions on who could be seated. We had not been the hotel long at the time and I later read in a publication that restaurant had restrictions. There were no signs posted in the hotel that I could find regarding restaurants that explained the situation. I don’t want to blow this out of proportion but it was somewhat embarrassing.

Plusy: Location

Plusy: Great place, nice staff and a clean room

Plusy: Right across from the Budweiser Stage Comfy big room All the amenities Landscaping was beautiful

Minusy: The price of a room normally. I got it for $240 but it is usually $500

Plusy: Love location & Valet parking, Beautiful decor & building. Clean, friendly & helpful staff, great view, comfy pillows & beds. Will defiantly book with you again!

Minusy: The room rates, very high

Plusy: Everything. Beautiful hotel with stunning views of the lake & city, exceptional work out facilities, restaurants & bars, Art Gallery, car service etc. The list goes on & on. Definitely will stay at Hotel X on my next visit to TO.

Minusy: Nothing.

Plusy: The views from the rooftop were amazing.

Minusy: When we checked in we were told there would be an extra charge for extra people. We were told this was 50 dollars. It wasn’t specified it was 50 dollars per person per stay. We have called to get clarification and we’re told someone would call us back but they never did. In addition they couldn’t find the keys to our car through the valet service. Emails not answered.

Plusy: Rooftop pool on the 28th floor was amazing!

Minusy: Honestly, we're booked and paid for a room with 3 guests, but everything from soap and shampoo to bathrobes and coffee cups for the Nespresso machine were for only 2 people. We had to call and request extra supplies.

Plusy: The roof top bar and pool was awesome the view from the room was amazing

Minusy: the food was not great expensive drinks hard bed not a 5 star hotel but still very nice over all

Plusy: Everything else was perfect.

Minusy: Everything was fantastic but pillows and menus in Restaurants are very limited. Couldnt sleep all night. Too soft. You need to invest in memory foam pillows. I get up with pain in my neck that lasted for days. Also more choice on your menus, Im diabetic, very hard to find something to work with pills you have to take with your meals .

Plusy: Great location and wonderful rooms with great views.

Plusy: Our stay was a birthday treat for my aunt and everything was perfect! The wonderful staff did everything they could, at every turn, to make sure my aunt and I are happily pampered. It was truly an enjoyable and impressive experience. Thank you all for making my aunt's birthday special. And we will definitely return to celebrate more special events!

Plusy: Luxurious, great location, clean, and truly felt like royalty staying here.

Minusy: They originally put my husband and I in a room with 2 beds when we specified at booking that we wanted 1 king. However, they were quick to resolve the issue.

Plusy: Location good; room well appointed; friendly staff; helpful concierge and attendee at DBar with reserving a table during a very busy time;

Minusy: breakfast brunch menu a bit obscure and limiting. a simple offering rather than brunch option would have been nice; price of room very elevated for TIFF

Plusy: The staff were wonderful, and the room truly elegant but also welcoming. Room service and the bar were great.

Minusy: Elevators were very slow. But the price is the biggest drawback. I usually stay at the InterContinental, 10 min. easy walk away. But they were sold out. They are 1/2 the price, and the Four Seasons is much better, but not twice as good , in my opinion.

Plusy: Breakfast was delicious with exceptional service one day and good service the next.

Minusy: We had a wonderful time at this beautiful hotel and found the staff extrememly friendly, pleasant and helpful from the beginning of our stay through to the end. The location is ideal for enjoying Yorkville.

Plusy: Loved everything about the hotel and the location.

Plusy: Actually, I never got a detailed bill covering our 4-night stay. Could you have such a detailed billing sent to my e-mail (as an attachment)?

Plusy: Service and cleanliness

Minusy: If I stay multiple times in the same four seasons hotel, I do expect that they recognize me that I stayed there before. That wasn’t the case, and I also didn’t got recognized with our global company. Sorry but they could do better for a price of 800 USD a night... unfortunately not impressed by the service that time!

Plusy: Staff went above and beyond and made me feel like a king. Service was exceptional and they will go the extra mile to make sure you're 100% satisfied.

Plusy: Cafe Boulud is excellent; menu and service. Hotel staff are accommodating at all times

Plusy: The service, the room the entire building is amazing.

Minusy: It was perfect.

Plusy: Room service was delicious, room was amazing (especially the bathroom), and the location was great.

Minusy: Staff could’ve been more welcoming, got comments like “here to visit the lobby?” when we were returning to our rooms, etc.

Plusy: the attentiveness of the staff who were anticipating our wishes

Plusy: The staff prepared our room according to our special requests with top flight attention to details.

Minusy: The bathroom entry doors - very difficult to open from the inside and the outside.

Plusy: The best thing about this hotel was the staff. Every person we came in contact with was so friendly and helpful. It was amazing.

Minusy: For the price, and this could take into the prices for hotels in the area, I didn't think that the room was worth the price. The view was ok and the overall hotel room was ok. Not fantastic which is what I would expect for the price point.

Plusy: Amazing super friendly staff! So polite and all about being top class! Amazing! That's what a hotel should be like! Room was super comfortable and they went out of their way to take care of every little thing. Gorgeous views! Just a wonderful experience. Swimming pool was gorgeous and they had private cabanas by the pool side!

Plusy: Excellent

Minusy: The extra for each room / the incidental charges 50% per night Is too much

Minusy: They double charged me

Plusy: Clean and confortable

Minusy: Breakfast too expensive and not so much choices

Plusy: Great hotel goos staff

Plusy: Bar food very good. Good Asian restaurant next door. Service in bar and gym excellent.

Minusy: Dreadful lobby musicians. Constant selling pressure from front of house staff. Shangri La seem to have started squeezing the pips for profit.

Plusy: Everything is perfect

Plusy: The concierge was amazing !!!

Plusy: Piękny hotel!

Plusy: Układ pokoju, oświetlenie, łazienka i widok

Minusy: HVAC - za ciepło bez okna otwierane

Plusy: guest breakfast was excellent and private to stay in guests, variety of food with eggs, carbs, fruits, yoghurt, sausage and bacon was amazing.

Minusy: coffee at the inclub breakfast could have been better. I like my coffee dark roast and strong.

Plusy: Got different room then expected

Minusy: They got us into correct room second night

Plusy: The staff were very friendly and helpful. It’ was my anniversary weekend. I requested to have balloons and roses in my room. The staff decorated the whole room beautifully. I would recommend this hotel to anyone who had to celebrate something. Excellent services.

Minusy: I liked everything. The only problem was that the patio was always to busy for us to sit and have a drink. This should be more accommodating for customers!

Plusy: Housekeeping and room.

Minusy: No fresh mild in refridgerator

Plusy: Bars were nice

Minusy: Nothing

Plusy: The hotel is clean and attentive to our needs. Friendly staff and an excellent location across from the underground shopping that leads to the bigger mall central.

Minusy: Didn't have much time to enjoy their spa and other services.

Plusy: The pool

Minusy: We were going to the taylor swift concert are Room was not ready way past our check in time of two hours past check in . The restaurant food was overpriced and substandard. I've stayed at a few ritz Carleton's and have was great this was terrible

Plusy: Bed was very comfy. Bathroom was spacious and great

Minusy: Staff could have been more friendly

Plusy: Great staff, great service, great amenities and great location

Plusy: The way the staff treated us. Everyone was exceptionally friendly and helpful.

Minusy: Valet was pricey

Plusy: spory pokój, czysty i dogodna lokalizacja.

Minusy: Drogie śniadanie.

Plusy: Obsługa, lokalizacja, pokój, widoki i posiadłości.

Minusy: Nic nie

Plusy: Bardzo przyjazny i pomocny personel

Minusy: Nie jest to rzecz

Plusy: Pokój był czysty i wygodny. Łazienka była duża i czysta. Pracownicy byli przyjaźni i pomocni.

Plusy: Lokalizacja i komfort.

Minusy: Cena

Plusy: The property was great, we loved it

Minusy: There was a 4 am fire alarm bell and the fire dept was called, we were on the 26th floor, it was very traumatic and stressful as we didn’t know if the building was on fire and if we were going to die; it was very stressful getting down 26 flights. Also the elevators were packed when we were cleared to go back up and I have a fear of elevators. Yes it’s not the hotels fault but by the time we returned to our room it was 5:30 or so and there was no going back to sleep as it was so stressful and the next day we missed a bunch of activities we had planned. I asked the hotel for a discount for that night and was told no. So I paid for a full price stay on the night we were torn out of bed in the middle of the night and this event impacted our stay dramatically. Not happy we didn’t get a discount and or a free nights stay for the horrible inconvenience.

Plusy: Location was good but hard to find parking entrance it was not well marked

Minusy: Found the pool was a bit lacking in size and could use an update

Plusy: Everything

Minusy: Nothing

Plusy: Great location

Minusy: The room wasn’t ready until 5:20 pm.

Plusy: location was great

Minusy: There was not enough communication with staff...I know it was probably an isolated issue BUT we were in a middle of fire alarm at 4am and were following instructions to proceed to evacuate and then after 32 flights of stairs...alarm was shut off and and was said all clear.. My legs and back were hurting from that and runied the remaining of the trip

Plusy: One of the best breakfasts I ever eaten at a hotel. Delicious cocktails at the bar. Clean and beautiful room, the view was excellent and the location was really good. Very kind staff.

Minusy: Can’t say anything bad.

Plusy: Location is perfect, of course. Room is big enough, well equipped. Bathroom is spacious.

Minusy: In the room on the 10th floor facing railway tracks, you still can hear trains early morning. Even A/C set at 21-22°C made the room cold, had to switch it off. Price is on a higher scale, I assume because of location.

Plusy: View

Minusy: The air conditioner would automatically turn on, so it was kinda chilly

Plusy: the bathroom

Minusy: the included breakfast was awful especially the eggs

Plusy: Amazing service , great employees Wonderful service , got the early check in like I wanted . Employees were wonderful really had me thinking about staying another night . Will definitely come back .

Minusy: Just wished the bar opened longer on weekends

Plusy: Awesome view of the city from our room. Rooms were spacious and the restaurant food in the hotel was good and reasonably priced.

Minusy: Everything was great.

Plusy: The staff are very courteous, the Char bar staff are well versed in mixology, the rooftop addition is classy, and the hotel is in close proximity to some really fun places including the CN tower, Rogers Centre, the aquarium, and the Steam Whistle Brewery!

Minusy: The towels were okay but we would have preferred them to be larger and softer.

Plusy: Doskonała obsługa jak zawsze

Plusy: Wszystko!!!

Minusy: Nic nie

Plusy: Nasz pokój był przestronny i wygodny.

Minusy: Nie zdawałem sobie sprawy, że goście mogą mieć psy w hotelu. Wolę obiekty do których nie można zabierać zwierząt.

Plusy: Wygoda i super przyjazny i pomocny personel. Bardzo dobra lokalizacja, jeśli chcesz korzystać z metra do poruszania się po mieście, to będzie super.

Minusy: Wolelibyśmy wcześniej wiedzieć że obiekt był w trakcie przebudowy.

Plusy: It was beautiful, in a great location central to so many great restaurants and bars, and the staff was so courteous and friendly!

Minusy: I can’t think of a single thing that wasn’t 5 stars of amazing!

Plusy: Unfortunately, the dining room staff wasn't confident in providing a gluten-free breakfast for my daughter who has celiac disease. The waiter, who was very pleasant, made 3 trips to the kitchen to inquire about its g-f preparedness. We Every morning, we made our way to the Royal York Hotel, where there are many gluten-free options from which to choose. The staff was eager to provide us with details about their kitchen's g-f dedicated pots, prep. area, etc., which added greatly to our confidence. All of our meals there were delicious & worry-free.

Minusy: No countertop space in the bathroom for toiletries, etc.! Very frustrating.

Plusy: The front clerk was a little young lady that treated us with such disrespect it was unreal I do not recommend staff like this as they where very unpleasant nor professional

Minusy: The smell in the common areas upstairs

Plusy: The room layout, storage and location. Bed was comfortable as well.

Minusy: There was a drone that could be heard from a fan system somewhere in the celling area. You could hear other people going into their rooms in the corridor. There was no firm pillows.

Plusy: Staff excellent. Sunday brunch spectacular. Room decor clever, comfortable and appealing.

Minusy: The radiant bathroom heater was on with no way to turn it off. There was water pipe noise every few minutes coming from the bathroom wall sometimes making sleep difficult. The WiFi was unreliable and had extremely poor speeds most of the stay (front desk apologized that they were working on it).

Plusy: Bed, pillows and linens were fantastic. Staff was helpful and concierge helped getting us going in the right direction. Would most definitely stay here on our next visit to Toronto!

Minusy: Building going on next door, but not too bothersome.

Plusy: Great location

Plusy: Nice comfortable king bed.

Minusy: A/C a little noisy

Plusy: Location was excellent. Staff very good and helpful

Minusy: Old property, not renovated. Went for business and main entrance was under renovation. Entered via another entrance, which was terrible. Met w business partners and felt terribly bad. Staff was very good. Location excellent but not value for money.

Plusy: Central location. Historic, great staff

Minusy: Tv didn't work.

Plusy: It was a vintage hotel that you would think only billionaires stayed in. I is centrally located to everything in the city.

Minusy: The place and location was perfect. There is no negative comments on me and my wife's first visit to Toronto or my stay at The Omni.

Plusy: Beautiful lobby, very friendly and efficient staff, clean and spacious room, well appointed, very comfortable.

Minusy: No issues with anything.

Plusy: Rooms were nice and modern

Minusy: The staff was not attentive . Service At restaurant was slow and crazy expensive. Tv didn’t work. House cleaning was knocking at the door 8:15am

Plusy: This hotel exceeded my expectations as a 4-star hotel. I loved everything about it except few points I'm gonna mention in the negatives. The staff was very accommodating and helpful. Checking in and out was super efficient (I can't emphasize enough). Parking on site with the valet service was perfect.

Minusy: Windows and the room door WERE NOT SOUNDPROOF. It really annoyed us so much, especially there was some construction near the hotel and we could hear the slightest sound from the windows. (No doubt that the windows need to be soundproof). I could also hear everything outside the room, it's so easy to soundproof the main door. I hope they fix that. I could also hear people walking on the floor above me. (That's a building issue, not complaining about that) but that's everything I encountered. We usually left the hotel at 10 am and came back at 10 pm. We loved everything in the room with the amenities and everything. It was perfect, except the noise part, it was extremely annoying.

Plusy: Very nice and trendy hotel in a nice and trendy location of Toronto.

Plusy: Very nice location and well set up rooms.

Minusy: We were downgraded to a king room because the double queen we booked was full the first night and didn’t receive any offer of restitution. We couldn’t move to the queen the next day as we were busy, so that appeared all that the staff were going to offer. Then the last night, a Friday, there was loud music starting at 11 and still going at 4am. We didn’t investigate, but this sounded like the music they played in their lounge. I reported these issues on checkout and all they offered was to waive the valet fees. I don’t think that’s great trade considering we booked two rooms for 3 nights and didn’t get the higher valued room type we had booked. They said the GM would get back to us but no one has and it’s been a week.

Plusy: So charming!

Plusy: Love the design of the rooms!

Plusy: The bed

Plusy: the room was very trendy looking! super cute!

Minusy: The air conditioner was pretty loud which made it hard to sleep.

Plusy: Overall it was nice! The room was nice, upscale and a bit swanky, but efficient. Staff was lovely and friendly.

Minusy: They just opened so the bar nor restaurant were open, which was unfortunate. There was a bit of construction going on too. The room was not that insulated for sound and could hear hallway and outside noise.

Plusy: Never ate breakfast on site.

Minusy: The very contemporary style of the room, while different, easily cleaned, and well executed, lacked a bit of "homey warmth" that I tend to gravitate to.

Plusy: Very comfortable bed, fantastic staff

Minusy: Room service food could be better

Plusy: Internet quick / all perfect

Minusy: Nothing

Minusy: The staff at reception was not so friendly some times

Plusy: front desk staff were awesome room was amazing not much of a view but oh well.

Minusy: well for starters employees on 31st floor were very unhelpful completely useless the attitude was like they did not want to work on Saturday or something I asked question did not get clean answer etc.

Plusy: The best stay i’ve ever had in Toronto, Will 1000% be coming back!

Minusy: Nothing, i loved everything

Plusy: attentive staff, nice size room, big bathtub

Minusy: bed was a little soft for my liking

Plusy: Whe I was over charged by 117 dollars

Minusy: When I was over charged by 117 dollars

Plusy: Location was perfect Very nice room It is expensive but worth it I loved it

Minusy: Crowded and busy

Minusy: They don''t have the basic amenities in the room! You will have to ca and request for it! Its a hassle. When you do call it takes a long time to get them.

Plusy: Adding to the great location, staff and service are excellent. Clean room and nice bathroom, comfy bed and good amenities in general. Valet parking is a bit pricey.

Minusy: Pricey valet parking

Plusy: Excellent staff and service

Minusy: Whoever cleaned the room should have been overseen because it was a sloppy cleaning

Plusy: The location, the staff and the property itself were amazing

Plusy: O

Minusy: Czysty, cichy

Plusy: Lokalizacja

Minusy: Nieuprzejmy personel, który jest bardzo nie miły. Bardzo stare pokoje

Plusy: Lovely hotel with fantastic views of the city and great location. We even got an upgrade because it was a Sunday night and not so busy.

Plusy: Staff very helpful

Minusy: Lifts could be slow

Plusy: The view from my room and the gym was great, staff are very attentive. Hotel is in a great location, close to everything. I loved the kitchen in my room as well.

Minusy: The room was clean but cleaning could have been a bit little bit more thorough

Plusy: Room is big and clean.

Minusy: with no toothbrush

Plusy: The hotel has a great location.

Plusy: I asked for an early check in and my room was ready when i got there which i really appreciated

Plusy: The place had a nice kitchenette, with even a washing machine and a dishwasher. Although I was only there for a couple of days, I can imagine it's excellent for traveling with family or a long-term stay. The staff, including the cleaning staff, were all super nice.

Minusy: Everything was great.

Plusy: Besides the excellent location, their convenient kitchenettes in their suites.

Minusy: Nightly rates are a bit high.

Plusy: I liked how the suite was self contained. I liked the location. I liked that TIFF was going on.

Minusy: I didn’t like the room service menu. It was very limited and didn’t offer any relief for food sensitivites (celiac).

Plusy: Very comfortable bed

Plusy: I was 4 hours early for check-in and they got me in a room right away, no waiting until 3pm and no additional charge. Plus, I was upgraded to a one bedroom suite and I didn't even ask to be (Collin was great). Room was spacious and I loved having a kitchen area, so I could grab a few groceries and eat breakfast in my room every morning. Location was perfect - subway close by and near the theatres for TIFF. Walking distance to Union Station. Staff was nice and helpful. View from my suite was fantastic - five windows to look out of. I will miss that view!

Minusy: Very minor issues: kitchen area had very little light, a role of paper towels would have been nice and I had to ask housekeeping for dishwashing detergent.

Plusy: Staff was super friendly and helpful. In suite laundry was major bonus to wash and dry running gear before packing into suitcase. Room comfortable, well appointed. Historical building was neat, lobby nice, convenient location downtown. Valet parking was expensive but necessary as there appeared nothing convenient around. Well suited to transit and walking. Views were fantastic from 36th floor suite, and gym was great, with super views, on 17th floor. Sandwich/pastry shop off lobby was good, Starbucks immediately across street.

Minusy: No in suite breakfast option, so either be prepared (and make use of in suite kitchen), hit restaurant downstairs (which seemed expensive), or plan for pastry or coffee shop mere steps away.

Plusy: breakfast was okay...nothing special but enough to keep me going for the day

Minusy: room 712 was a NIGHTMARE !! Starting at 10pm till midnight onwards, was extremely noisy with the planes taking off. The binds was not enough to block off the lights from the planes taking off. I booked this hotel because its near the International Centre where my daughter was taking her CPA exam the next day. The stay ended up screwing her day - we could not sleep because of the noise from the plane. My daughter was crying all the whole night because of the noise keeping her awake. Ear plugs didn't help

Plusy: It was close to the airport! The waiteress in the restaurant who serve us dinner was very nice to my kids ! She was great !!!

Minusy: The property was a bit untidy the corridors didn’t look clean and the were looks of hair in the room from in the towels to the sheets and in the shower ...u can tell the building is a new building but not well keep ..thanks

Plusy: Great value with room and breakfast

Minusy: Room was right by stairs so all night heard the door noise

Plusy: Duże , czyste, nowoczesne, dobrze wyciszone pokoje. Bardzo dobre miejsce na nocleg. Miła obsługa.

Minusy: Trzeba się przebić w korkach do Toronto.

Plusy: The food for breakfast was tastier, with more selection than the normal inclusive option.

Plusy: We stayed for 4 nights and used it as a base to explore Toronto. The transport links, including the hotel shuttle bus, were easy to access. The room was massive and well equipped. The hotel staff were extremely helpful and friendly. The breakfast was amazing and the afternoon complimentary drinks were great. Easily the best place we stayed in in Canada during our trip.

Minusy: Nothing

Plusy: Room was clean and incredibly comfortable - just what we needed after a long day of travel. Quieter than I thought for being so close to the airport. There is a shuttle that runs every half hour from the hotel to the airport which was also convenient.

Minusy: Parking was expensive, and the room rate seemed a little high, but for the most part we didn't have any complaints.

Plusy: Very spacious and well appointed rooms. Nice area for breakfast, drinks etc. Friendly staff.

Plusy: The size of the room the breakfast Everything was perfect for me

Minusy: For know it's fine

Plusy: Room was spacious, modern and clean. Breakfast was good, staff were very helpful, shuttle service was comfortable and always on time.

Minusy: Nothing.

Plusy: Large comfortable room. Breakfast was the best. Staff very friendly and helpful. Rani the housekeeper was great. Shuttle to and from airport efficient

Minusy: Being near the airport unfortunately the windows don't shield the noise of planes departing as well as expected.

Plusy: Personel i pokoje

Minusy: Wymeldowanie powinno być do 12.00

Plusy: Doskonała lokalizacja, czyste i przestronne.

Plusy: Nice hotel on the edge of the downtown core, an easy walk to restaurants and bars on King Street West, Queen Street West, Chinatown and Kensington Market. Hotel is low-rise and relatively small, which is a plus for me. Easy, but somewhat expensive parking underground with direct access to hotel. Luxury room was comfortable and spacious.

Plusy: Concierge service was excellent. The hotel was clean and well-appointed with lots of luxuries and very comfortable beds.

Minusy: Walburgers was horrible

Plusy: I loved the location walkable to almost everything we wanted to do. I loved the staff, they were friendly and polite.

Minusy: I kind of think this is more like a party hotel for young hipsters. We got upgraded to a slightly larger room on the Lenny Kravitz designed floor, the entire room was black. It was not my type of thing, I asked to go back to my downgraded smaller room. Maybe I don't know how to appreciate the design but when the walls are black, bedding is dark and entire bathroom is black - I felt tired and depressed.

Plusy: The hotel is ideally located and the view from to restaurant / pool is breathtaking. Andrea, the Manager, was very understanding and reactive to our claims.

Minusy: There are a few ways the hotel can improve to be a perfect 5 stars hotel : - the floor of the hallways was very dusty ; - the room wasn’t very soundproof (we were waken up by the lovemaking of the next room) ; - communication between the front desk and the restaurant giving you access to the pool area can be improved (the customer is always right and shouldn’t have to go all the way down to the front desk to make his/her claim, any employee should carry that for him/her).

Plusy: very clean and nicely done hotel.

Minusy: parking if you dont use the hotel's valet.

Plusy: The reception staff are very friendly and customer service orientated. The hotel is situated right in the middle of downtown so a great location if you want to be out in the city

Minusy: Very over priced for the level of room. They also have a rooftop bar which is a nightmare on the weekends. Visitors come in through the hotel lobby and use the elevators to access the bar. As the bar is currently a hot spot, this means long lines to access the elevator to your room on the weekends. The pool is also located on the bar level and has very little space. Bar staff are not helpful and borderline rude

Plusy: restaurant was lively and very good

Plusy: znakomity hotel

Minusy: Brak śniadania w hotelu. Restauracja na ostatnim piętrze z menu średnio akceptowalnym na śniadanie

Plusy: Beautiful rooftop dining

Minusy: Room too dark

Plusy: Location was great! Close to CN Tower, Rogers Centre, Aquarium, Second City comedy, and Starbucks

Minusy: Price was very high for a fairly basic room. People were crammed in to the restaurant/pool area at all hours. Elevators take a long time. Hotel is shared with residences.

Plusy: Next to the Lobby there is good place for an amazing coffee with friendly baristas. Front Desks and Door Man were amazing. The best part of this hotel. great Job.

Minusy: The Pool is just a decoration. You cant swim without making restaurant guest wet. Ridiculous! In two days, the reception of the restaurant KOST were very unfriendly and incapable. I would prefer to changed both girls. But the restaurant could make some compensation for their unabilities.

Plusy: Great location. Roof-top restaurant was nice. Staff were very pleasant and helpful.

Minusy: The room was pretty basic aside from over-sized shower and heated floors. Nothing poshy. Was told that we were upgraded but don't know how it was reflected. The pool was shallow and extremely small. People dine right beside you - no personal space.

Plusy: Beautiful hotel and spacious room, comfortable beds, wonderful staff and house keeping staff. Excellent location. Roof top pool with CN tower view

Minusy: Love the hotel

Plusy: Omelette is fantastic! We love it!

Plusy: Mostly Everything

Minusy: Nothing

Plusy: Good sized room. Comfortable bed.

Minusy: Wifi was not free in room. This is very poor service for a 4 star hotel.

Plusy: The price compared to the other star ratings available. The parking staff and accommodation that was made for our trailer.

Minusy: No free breakfast or attraction vouchers

Plusy: Good hotel and friendly staff. Also, close to the subway.

Plusy: Perfect location

Plusy: Location Cleanliness

Minusy: Restaurant service could’ve been better

Plusy: All the staff were very friendly and efficient .Nothing is too much trouble for them.

Plusy: My room and check in

Minusy: Breakfast

Plusy: Excellent Location, nice breakfast

Minusy: One restaurant chef, complained about her to her supervisor

Plusy: The location

Minusy: Below my expectations for mariot standard

Plusy: Every employee we encountered were friendly and listened to my 3 year old grandson even though he can be hard to understand. He thought everyone there were his friends

Plusy: Przyjazny personel Świetny basen Duże pokoje Późne wymeldowanie

Plusy: Loved the Amsterdam Brewery!! Loved the view of the water front!!!

Minusy: Wish we had a closet, ironing board & iron in our room.

Plusy: The staff from the front desk to the room service was excellent. Very friendly and welcoming.

Minusy: I would have loved to have a better view on the lake

Plusy: Restaurant next to rooftop pool area with fab food and drinks service in the afternoons (menus attached to loungers). Rooms light and furnished in light wood colours. Excellent service eg. requests for a jug of milk and mugs (instead of the provided papers cups) for the British tea drinker client were met immediately; the hotel runs to 8 stories only which means that it is not so big that you get lost amongst the masses. Excellent choice of healthy (vegan, avocado toast, smoothies etc) and trad (English breakfast type) breakfasts.

Minusy: If I complained about anything it would be that the bathroom was on the small side for a room catering for up to 4 people, but it was perfectly adequate with an excellent large shower (no bath - but who uses them these days? Overall, to improve the experience for us they'd have to move buildings on the west side so the sun lasted a bit longer in the pool area.

Plusy: Friendly and accommodating staff, pool for kids with CN Tower as a backdrop, great room!

Plusy: Location. No carpet in room. Our room had a view of cn tower. Right on waterfront.

Minusy: Finding the hotel was hard. Even with gps. Entry not very indicated.

Plusy: Location location. Very comfy beds

Plusy: prefect location, great staff

Minusy: Nothing

Plusy: Location was great. Nice room.

Minusy: Lobby, gym and restaurant not matching the price level

Plusy: Location

Minusy: You can’t fit trucks in the underground parking so you have to park in a lot and pay for 2 days at $30 instead of one night at 30 at the hotel.

Plusy: Large quiet room with 2 x queen beds. Staff all pleasant. The pool area was clean and tidy with pool towels and the temperature of the water was super warm-lovely. The view of the CN Tower from the pool was spot on! Amsterdam Bar over the road was an excellent place to eat and drink. Streetcar stop just outside hotel and to the left. Hop on hop off bus stops outside the hotel.

Minusy: Need more hotel info in the room i.e. tv channel guide etc. Rather expensive for what you get as you have to pay extra for breakfast-not a flat cost as it depends on what you order. Restaurant/bar is pricey too and was very quiet during our stay.

Plusy: The pool and view was excellent

Minusy: The parking garage is so low and tight

Minusy: Location was fab although on arrival in a car late at night in a new city and it seems impossible to drive to - local knowledge not sat nav should be used - perhaps an email to guests to inform them how to approach in a car would be a good idea.