Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
| Kod IATA | AC |
|---|---|
| Trasy | 354 |
| Najpopularniejsza trasa | Montreal Pierre Elliott Trudeau Intl–Toronto-Lester B. Pearson |
| Obsługiwane lotniska | 102 |
| Najpopularniejsze lotnisko | Toronto-Lester B. Pearson |
Plusy: Crew member was grumpy, not friendly and did not give eye contact
Minusy: Friendlier service and more organized to get on plane.
All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
Plusy: There was enough leg room and boarding was done reasonably quickly.
Minusy: The flight was delayed by 15 minutes without explanation.
Minusy: crew could have been more professional, the signs for boarding were confusing
Plusy: seats were pretty cramped in economy
Minusy: AC changed departure lounges and nearly missed flight.
Minusy: Departed one hour late due to weather from incoming flight departure city, YVR.
Minusy: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
Minusy: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
Minusy: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
Plusy: Entertainment TV worked well
Free beverages
Minusy: Bigger space between seats
Food or snacks offered
Plusy: The whole process from check-in to getting luggage was smooth.
Minusy: Food wasn't great. It wasn't terrible either but I've had better.
Minusy: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
Plusy: Everything
Minusy: The crew services are excellent
Plusy: The meals and the consistent drink service was great
Minusy: Timeliness
Plusy: Crew was great
Minusy: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved
Plusy: Timming Was ok
Minusy: No Food, old tv, poor confort seat
Minusy: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto
Plusy: Food
Minusy: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.
Plusy: The crew was spot on with there interacting with us passengers and very good doing there job
Minusy: Food and drinks lol
Minusy: I have no complain it was good for the most part for, more food lol
Plusy: The crew was very professional and friendly
Minusy: Well for the most part it was my first experience so it was good, thank you.
Minusy: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.
Plusy: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO
Minusy: Knowing we had to get a visa for Canada
Plusy: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.
Plusy: The crew was amazing, the flight was fast and easy.
Minusy: New seats are very cramped.
Minusy: No luggage space
Minusy: More leg room
More gluten free food options
Minusy: The flight itself was great but it was very late in starting due to technical problems with the aircraft.
Plusy: Flight delayed. Missed connecting flight
Plusy: Nice crew
Minusy: Nothing
Plusy: Crew was extremely nice and comfortable flight
Minusy: All was good
Plusy: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to
Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC
Minusy: Everything
Plusy: The crew that greeted us (and sorted out seats) was excellent.
Minusy: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.
Plusy: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for
Minusy: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!
Minusy: 4 hour delay.
Minusy: The plane was delayed due to waiting for people to clear customs.
Minusy: Plane was late, food terrible, wifi broken.
Minusy: I missed my flight that day i was not happy at all
Minusy: Food is awful if you compare with other major airlines products. Very old plane
Plusy: On-time performance, upgrades, staff
Minusy: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.
Plusy: Friendly staff
Minusy: Didn’t get to pick seats
Plusy: Great flight crew and smooth landing
Minusy: Pretzels are not a good snack
Minusy: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.
Plusy: The food was good
Minusy: My girlfriend’s Tv stopped to work in the beginning of the flight.
Minusy: The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management.
I will never fly with Air Canada ever again.
Plusy: Lovely staff, new plane, great entertainment options
Minusy: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late
Minusy: Not enough space. Tv was glitchy. Seat uncomfortable.
Minusy: Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable
Plusy: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!
Minusy: I have given reviews on so many occasions to improve the airline but nothing got better
Plusy: Air Canada's fights to and from Regina to Milwaukee are way to long
Plusy: It was on time
Minusy: For Air Canada to go bankrupt.
Plusy: Flight was on time and clean.
Minusy: They missed by special meal once.
Minusy: Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.
Plusy: The crew was nice
Minusy: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights
Plusy: Just the crews
Minusy: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it
Plusy: The crew was friendly and gave clear instructions, they worked as a team.
Minusy: I would appreciate clearer information about bagge costs
Minusy: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.
