Znajdź tanie loty liniami Air Canada

Horrible customer service

Plusy: The crew on board the plane was as good as can be expected. They were polite and tried to be helpful.

Minusy: From the time of booking the flight, we tried to sort out our profiles, provide passport and KTN, and frequent flyer info, as requested when we booked. Website problems were numerous, from being kicked off multiple times, to refusing to accept my info. I tried numerous times to call on the phone since the web site didn't work, but either didn't get through or was directed back to the web site. Eventually, I reached someone that told me it would be best to just sort it out at the airport. At the airport, I was told I should have set things up ahead of time. In the end, two of us traveling together, with work to do together over the course of the 13 hour flight, ended up sitting on opposite sides of the plane, and didn't get fed because they ran out of food. This shouldn't happen to anyone, but having paid for premium economy seats, you can imagine I was even angrier. We brought this up with a customer service rep in person when we landed and were told that she had no power to do anything and that we should call when we got home. And just to top things off, when I realized I couldn't get work done, I tried watching a movie and learned that the audio jack on my entertainment system was broken.

Uncomfortable seating

Plusy: On time

Minusy: Seats very uncomfortable.

flight service quality AC877

Plusy: courteous flight crew

Minusy: poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok

Plusy: The staff on board the plane were excellent.

Minusy: The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road.

I missed this flight.

Minusy: See above. We never made it on this flight! While we were able to rebook within a few hours the lack of coordination in Montreal was extremely frustrating.

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Minusy: Bad service