Baggage services at JFK and onboarding/check in crew are not available or responsive.
Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
The service was top notched. Crew was very nice
Clean the toilet more often.
Plusy: "Very helpful and kind crew. On time boarding and departure."
Minusy: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Plusy: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Plusy: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Minusy: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Minusy: "Heating and serving food in plastic containers."
Plusy: "Amazing service. Incredible comfort."
Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."
Plusy: "Crew was very polite and helpful."
Minusy: "Quality of food could be better Hindu meal was not as good as expected"
Minusy: "It could be better if they serve food from Doha to Islamabad."
Minusy: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Plusy: "The food"
Minusy: "No tv monitors or any entertainment"
Plusy: "Aircraft was very nice and comfortable. Flight crew as friendly."
Minusy: "It was too cold in the plane."
Plusy: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Minusy: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Minusy: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Plusy: "good crew"
Minusy: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Plusy: "Same as above"
Minusy: "Same as above"
Plusy: "Everything was good - food, entertainment, on time."
Plusy: "crew was excellent, very attentive"
Minusy: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Minusy: "Nothing it was great"
Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Plusy: "It's was good"
Minusy: "The plane from Qatar to Nairobi new modern plane needed"
Plusy: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Minusy: "Staff looks down at Brown skin"
Plusy: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Minusy: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Plusy: "The Qatar crew was great and the entertainment was on point."
Minusy: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Plusy: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Plusy: "Landing and botding is safe"
Plusy: "Business class was wonderful liked pjs, food, seating. Etc"
Minusy: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Minusy: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Plusy: "Excellent Service"
Plusy: "I liked the food, the crew, and the team at the airport was nice and professional."
Plusy: "Food and entertainment"
Minusy: "Hard cushioning and narrow seats on the 787"
Plusy: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Minusy: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Plusy: "Comfort and service"
Minusy: "Food breaks should be more"
Plusy: "Everything was good."
Minusy: "More movies, no wifi, better food"
Plusy: "Seat arrangements excellent Crews nice"
Minusy: "Very disappointed about quality and frequently of food offered"
Minusy: "qatar airlines has some old airplanes foods are not good"
Plusy: "The best service"
Minusy: "Nothing bad to say"
Plusy: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Minusy: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Plusy: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Minusy: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
The entire team is very helpful
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
Staff was courteous and helpful and I had access to the information I needed
Turkish Airline is absolutely terrible!
Plusy: "Crew was excellent, meals were excellent."
Minusy: "More seating space but that won't happen."
Plusy: "Everything was great"
Minusy: "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
Plusy: "That I arrived at my destination alive."
Minusy: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Plusy: "Food, leg room and entertainment options, plus the service"
Plusy: "Excellent customer service from boarding to landing"
Plusy: "Lousy airport (not technically airlines fault)"
Plusy: "Crew was very helpful!"
Plusy: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Minusy: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Minusy: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Minusy: "They didn't have my special meal"
Minusy: "I like everything"
Plusy: "Being able to stretch out and get some real rest makes a huge difference for me when trying to cope with time zone change west coast to Europe. Overall great experience"
Plusy: "I,d all the service and the food the drink"
Minusy: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"
Minusy: "I was happy with everything"
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Minusy: "The flight was delayed for 47 minutes and the boarding was a mess because they changed the plane at the last minute and everybody's seats were mixed. Then it was understood that there's over booking on the flight then they again lost time for searching for volunteers to drop their flight and take a further flight."
Plusy: "customer service, food, entertainment."
Minusy: "small seats"
Plusy: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
Plusy: "At least one crew member made an effort to help."
Minusy: "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Plusy: "Better than average in flight service. Excellent in flight entertainment"
Minusy: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Minusy: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"
Plusy: "it's mostly good"
Minusy: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
Plusy: "Great airline"
Minusy: "More leg room is needed"
Plusy: "everything is the best,I fly a lot but turkish airlinesis the best"
Plusy: "The food quality is down. It used to be better in terms of quality and quantity"
Plusy: "The crew was nice"
Minusy: "Noisy..people up in the isle, drinking...just being laud."
Plusy: "Flight was on time."
Minusy: "The food was poor. No choice and the same, cut-down beef meal I had several times before. I suggest the "cook" on board be dropped and the meals improved."
Plusy: "Entertainment system is excellent, food is solid and plentiful."
Minusy: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Plusy: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Plusy: "Good price and great food"
Minusy: "Best Price. Plus no-nonsense pricing from Kayak. Food is great."
Minusy: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Plusy: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Minusy: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Plusy: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."
Plusy: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Minusy: "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
Minusy: "I am fairly tall and lanky, so the configuration of the seats makes it very difficult to get comfortable. In this specific case, the person in front of me kept trying to recline their chair despite the chair pressing painfully into my knees."
Minusy: "I had two checked baggage a and o my 1 was delivered. I have reported this at the airport and have been following up with their customer service many times but no information is yet provided after days."
Plusy: "Food was very good. Cocktail service was very good. Free checked bag was nice."
Minusy: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Plusy: "Got home."
Minusy: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Plusy: "Train ur staff to be courteous, improve their deamenour, improve the quality of food. Your r turkish, the best cuisine in the world but the food quality on airline was the worst. On one leg of my flight they turned off the AC; Seriously!!"
Minusy: "Rude staff, bad food, bad boarding process,"
Good service and courtesy of the staff
Our last few flights (on a variety of airlines including AA) had honestly been disappointing. The negative experiences making me wonder if I should stop flying altogether and start to vacationing closer to home and just drive everywhere. Happily my flights from San Antonio to Miami and back have given me hope that flying is finally getting better, almost enjoyable. The AA luggage and flight check in went smoothly. AA flights were on time, gate changes were updated quickly to the app and text messages sent. I was very pleased with the American Airlines experience this trip.
Unable to use my device wish they’d have tv access instead I’m not computer savvy
Comfortable. Great flight attendants. Great pilots. Best landing in a AA unit ever
Not paying for internet after spending almost $300 on a one way ticket! GTFOH! Flight entertainment should be free with all the price gouging airlines do!
Plan left late, scanner was not working.
Plusy: "I was able to sleep on the late night flight"
Minusy: "Can’t think of anything"
Plusy: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Plusy: "Nothing at all."
Minusy: "Not run late, have entertainment on board and provide better snacks."
Minusy: "Be on time"
Minusy: "Could have been better without mechanical issues, delay."
Minusy: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Plusy: "Nothing. You’re horrible."
Minusy: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Plusy: "The crew was very friendly and helpful."
Minusy: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Minusy: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Minusy: "Slightly wider seats"
Plusy: "Friendly, comfortable and ON-TIME!"
Plusy: "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
Minusy: "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
Minusy: "There was a mom with 3 very rowdy boys in the row in front of me. They disrupted the entire length of the flight! I wish a Flight Attendant had said something to them as the mom clearly didn't care to discipline her kids. Worst flight ever!"
Plusy: "Great service and on time flight."
Minusy: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Plusy: "Ontime. Friendly staff. Newer plane. Large overhead."
Plusy: "Awesome crew. Very pleasant people."
Minusy: "2 hours late. Thanks ohare."
Plusy: "I had to sprint from customs in terminal D to skyrail then skyrail terminal A to gate 33, to make my flight. Could not see gate 33 but heard your staff shout out, "San Antonio"? Very grateful they saw me running or else I would have missed my flight."
Minusy: "Being put in seat 30E when there was plenty of other seats available."
Plusy: "Crew was great!"
Minusy: "Flight delayed 3x, it was a very long day of traveling."
Minusy: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
Plusy: "It was short"
Minusy: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"
Plusy: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Minusy: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Plusy: "Friendly staff"
Minusy: "Rude customer"
Plusy: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Minusy: "no TV or movie screen"
Plusy: "Attendants were so nice as kind"
Plusy: "Really like how smooth and easy was to aboard my plane."
Plusy: "Once we got underway everything was excellent and fast."
Minusy: "Flight was delayed due to the original plane being hit by a bird."
Plusy: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Minusy: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Minusy: "Ponad 2 godz. W samolocie czekając na plycie lotniska, aż mechanik skończy naprawiać samolot, nie bylo przyjemne."
Plusy: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Minusy: "Sat next to a dog guy and the crew did not help with the situation"
Plusy: "crew was nice"
Minusy: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Plusy: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Minusy: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."
Minusy: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Plusy: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Plusy: "The flight was quick and everyone was nice."
Minusy: "No entertainment but it was only and hour flight."
Plusy: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Plusy: "I got home."
Minusy: "Waited 1 hour on the plane with no explanation."
Plusy: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Minusy: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Minusy: "Time was on point. And the flight was smooth. No complaints"
Plusy: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Minusy: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Plusy: "Staff and customer service were great"
There were delays in boarding but once aboard everything was excellent. The crew could not have been more attentive or accommodating.
Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."
Plusy: "The airplane was new and comfortable. Staff were all very helpful and friendly."
Minusy: "The flight did not take off on schedule for some unknown reason. That along with a little turbulence on the way back to Toronto made for a longer flight."
Plusy: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."
Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."
Plusy: "Lots of choices for entertainment. Our tickets were booked as a family of 3 and we did get placed together this time in a row of 3 seats."
Minusy: "Nothing was bothersome. Everything was satisfactory."
Plusy: "I arrived safely"
Minusy: "I didn't appreciate losing my luggage as I came to Canada for a wedding and I didn't have access to my things. The flight was direct so I don't understand why my luggage was lost."
Plusy: "The food was ok. Movie selection was decent and the screens are a lot better than on jet airways."
Minusy: "Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best."
Plusy: "we had to pay for everything"
Plusy: "Smooth flight."
Minusy: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"
Minusy: "Delayed Flight, barely made it onto my connecting flight."
Minusy: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"
Plusy: "We liked the extra leg room of the economy plus seats but the seats were too narrow."
Minusy: "The bathroom were not cleaned during the flight by the end of the flight there was no toilet paper and the bath rooms were very unclean."
Plusy: "Movie selection was great! Thank you for having a vegetarian food option."
Plusy: "Great staff on plane"
Minusy: "Plane was overweight due to the plane carrying luggage from a previous flight. This is poor logistics planning on Air Canada. We were delayed by an hour and waited inside the plane on the tarmac while they removed the extra luggage to reduce weight."
Minusy: "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"
Plusy: "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
Minusy: "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."
Plusy: "Early and informed consistently. Great experience."
Plusy: "Crew was great"
Minusy: "Seats were to close together"
Minusy: "Have to pay for entertainment on such a long flight. Crew was very rude"
Plusy: "It was aweful !!!...."
Minusy: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Minusy: "We miss the opportunity to order an appetizer on the flight; a fun part of any travel experience."
Plusy: "Crew was very helpful and nice, plane was new and in a very good condition. Flight was not fully booked so we could move around and take even 4 seats to lay down and fly comfortably."
Minusy: "Boarding was over an hour later than it supposed to be. Toronto always has some " surprises" for passengers. Food could be better."
Plusy: "My flight was on time"
Plusy: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Minusy: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."
Minusy: "Air canada canceled the direct flight from Calgary to LA as I booked. The replaced flight is indirect one via veccover. I end up needed get up in dark driving from lake Louise to Calgary to catch the flight and got home after 13 hours in total. The reason of the calculation was no enough customer and there was no compensation being offered."
Plusy: "Flight was on time."
Minusy: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."
Plusy: "The flight was exactly as scheduled."
Minusy: "Poor room service, no TV for 10 h long flight, meals were small and not tasty, wine or beer has to be bought. Parents with little babies were sitting in all passengers area. I was hungry and tired after this flight."
Plusy: "Crew were very nice"
Minusy: "1. Plane had "mechanical" issues and was delayed 2. Seats are horribly uncomfortable 3. No free snacks or food at all on a 6 hours flight This was my first flight, and unless AC is significantly cheaper than other airlines, I won't me flying AC again as a result of the above."
Plusy: "There were no problems. I had an empty seat next to me."
Minusy: "Nothing. There were no problems. The screen did lock when I tried to look at the map."
Minusy: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."
Minusy: "No leg room Seats uncomfortable"
Minusy: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."
Plusy: "The staff were friendly even though the flight was completely full"
Plusy: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Minusy: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."
Plusy: "There was enough legroom, as compared to airlines like Cathy Pacific."
Minusy: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Plusy: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Minusy: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."
Minusy: "No entertainment unless you rented one of their iPads"
Plusy: "The crew is top notch. The plane was in great condition, the pilots had good landings. Would definitely fly Air Canada again. Both flights there and back departed on time, never had any set backs."
Minusy: "The movie selection is so limited, this should definitely be expanded. Also the controls while you're watching a film do not allow for quick return to main menu, maybe there is but it should be quite obvious how to do that. I'm not someone who cannot handle technology, so it should be easier than whatever mechanism there is at the moment. Good should be included."
Plusy: "Very nice crew! Kids were given a pilot's cabin tour. Good selection of food and drinks. Good on-board entertainment. On-time :)"
Plusy: "Everything went smoothly and was quite organized."
Plusy: "Air Canada New York flight from Toronto delayed for 2.5 hours in a 1..5 hour flight. They suppose to serve drinks for about 200 passengers in a very short time, because they cut the service from 4-6 crews to only two,so they only able to serve one third of the passengers and ready to descend. Nice planning to save $$$."
Minusy: "it was two hours late"
Plusy: "I love how the flight attendants were courteous and I did not feel neglected at all. I was a smooth flight and would gladly fly AIr Canada again"
Minusy: "There was nothing that I did not like about the flight."
Plusy: "Great crew."
Minusy: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Plusy: "Entertainment was good"
Minusy: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
Plusy: "Everything was professional. The pilots was awesome"
Plusy: "The cabin attendents were excellent. They were courteous, patient, friendly, helpful, professional. When we were waiting for take off for two hours, they did everything they could to make the situation less awful. I would travel Air Canada again just because of the cabin attendants."
Minusy: "I can't say I enjoyed waiting on the tarmac for two hours because of what reportedly turns out to have been a data entry mistake, and I would have liked different movies in the onboard entertainment selection."