Plusy: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Plusy: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Plusy: "Very professional."
Minusy: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Plusy: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Minusy: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Plusy: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Minusy: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Plusy: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Plusy: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Minusy: "Quicker way to get off plane"
Minusy: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Minusy: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Plusy: "The crew was amazing"
Minusy: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Minusy: "Crew could be on time for work so the flights aren’t delayed"
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "The crew was wonderful, the food was great, the ride was wonderful."
Minusy: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Plusy: "The crew were kind and courteous. The seat was comfortable."
Plusy: "The crew was nice"
Minusy: "The food"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Minusy: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Plusy: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Plusy: "Boarding was quick Flight experience was good"
Minusy: "Leg space was less Take off got delayed"
Minusy: "The plane was hot"
Minusy: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Plusy: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Minusy: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Plusy: "Everything was perfect and most of all ON TIME Thank you Delta!"
Minusy: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Minusy: "No complaints"
Plusy: "The airline itself did a good job."
Minusy: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Plusy: "Flight was fine."
Minusy: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Minusy: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Plusy: "I needed to run real fast to the connection flight and gladly got there on time."
Plusy: "We got on the plane and it went to where it was supposed to go."
Plusy: "Flight attendants were really kind"
Minusy: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Plusy: "Nothing really"
Minusy: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Minusy: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Plusy: "That the planes flew and i met my connections and arrived home."
Minusy: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Plusy: "I had a window seat"
Minusy: "bumpy flight"
Plusy: "The food"
Minusy: "No entertainment"
Plusy: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Minusy: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Plusy: "Staff was really nice and helpfull"
Minusy: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Plusy: "Small plane. Not a lot of room for carry-ons."
Minusy: "Short-ish flight"
Plusy: "On time."
Minusy: "Quality of all services are declining on Lufthansa."
Plusy: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Minusy: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Minusy: "Improve quality of on board announcements."
Minusy: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Plusy: "Free entertainment, excellent food"
Minusy: "Cabin was too warm; unable to adjust air at seats"
Plusy: "We landed safely. I like the A380."
Minusy: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "On time, onwith excellent care by staff"
Minusy: "The long walk on the airport for connecting flight"
Plusy: "Clean new Airbus 380. Nice crew"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "The food was excellent."
Minusy: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "The food was tasty but the service was excellent. Lovely staff."
Minusy: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."
Plusy: "Timeliness of fligyts"
Plusy: "Very pleasant crew."
Minusy: "No complaints"
Plusy: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Minusy: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Plusy: "Arrived safely."
Minusy: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Plusy: "Everything was fine except for the comfort."
Minusy: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Plusy: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Minusy: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"
Minusy: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Plusy: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Minusy: "Opóźnienie lotu"
Minusy: "I was waiting over 1 hr for my l"
Plusy: "Obsługa i jedzenie"
Minusy: "No room for my knees."
Minusy: "Boarding and take off was very delayed for a flurry ,this delayed my connection and made my total trip awful.i was traveling with a kid but still given last seat .Food was okay and crew was helpful. After having travelled to US lot of time I felt this trip was very tiring and frustrating."
Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Left in time, arrived too early"
Minusy: "Boarding took a lot of time"
Minusy: "Me starting to get sick!"
Minusy: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle."
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Minusy: "Delayed flights for a day"
Plusy: "The flight was on time. Helpful, friendly crew. Will use Condor services again."
Plusy: "Service was great, pilots were amazing no decompression pain in my ears."
Minusy: "The flight was delayed in Warsaw for 1:30 hours"
Minusy: "The airplane was very late, so I didn't make it to my connecting flight."
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Minusy: "Nothing. Flight was amazing"
Plusy: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Minusy: "Nothing,just the seats. Cleanliness was perfect"
Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plusy: "Decent price for economy comfort seat, 4A."
Minusy: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Minusy: "Information on arrival time was not correct"
Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Minusy: "Flight got cancelled"
Plusy: "Crew was great, very responsive and hospitable!"
Minusy: "more lunch choices, especially choices without dairy products."
Plusy: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Minusy: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Minusy: "Flight got delayed 30 minutes"
Plusy: "Great crew, comfortable seating with enough leg room."
Minusy: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plusy: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Minusy: "the headrest is hard. Apart from that- all was fine"
Plusy: "Service is awesome. Food is great."
Minusy: "People with short connection are affected by the 15 to 25 minutes delay."
Minusy: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Plusy: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Minusy: "If I knew how to recline my seat earlier. I did try several times"
Plusy: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minusy: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plusy: "Being fed was amazing and watching free TV was great!"
Minusy: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Plusy: "great crew and comfortable flight."
Minusy: "sceens in the plane to show map and direction of travel"
Plusy: "Good food, friendly service"
Minusy: "More trash pickup; only one round of beverage service"
Minusy: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Minusy: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plusy: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Minusy: "Except for the man next to me - great!"
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Minusy: "You are almost always late!"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Everything excellent. Comfortable seats in business."
Plusy: "We got a meal for a 1h flight only"
Minusy: "No entertainment but normal for this type of flight"
Plusy: "Seats were comfortable"
Minusy: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "They stole my money"
Plusy: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Minusy: "The amount of extras you have to click no to while checking in online."
Plusy: "Service impeccable!"
Minusy: "They have one line of executive class after the kitchen and toilet, is very noisy."
Plusy: "Everything. A truly faultless experience!"
Plusy: "Good efficient flight crew friendly and helpful"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Minusy: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Minusy: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Everything about this flight was excellent. Great service, friendly staff, smooth flight, great entertainment. I was traveling with children and the staff went above and beyond to make them comfortable during this flight. Probably the best service I have ever had on a flight.
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Flight was missed and now we have to catch one the next day
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Plusy: "The crew and service were welcoming, caring and attentive"
Minusy: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Plusy: "The crew were helpful, pleasant and professional"
Minusy: "There wasn't anything we actively didn't like. It was a good flight."
Minusy: "Arrival to destination with 7 hours delay."
Minusy: "Never made it to Chicago on original flight due to delays."
Plusy: "The hot Asian stewardess was really nice."
Minusy: "The turbulence."
Minusy: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"
Minusy: "Seats were not very comfortable, although there was enough leg room"
Minusy: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Minusy: "Nice crew. Basic services. Early arrival."
Minusy: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Minusy: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Plusy: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Minusy: "Crew great!"
Plusy: "We didn't make it to Helsinki so I can't say anything good!"
Minusy: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"
Plusy: "Great gate and in-cabin crew. LOVED this flight."
Minusy: "Nothing to report"
Minusy: "Toilets were gross."
Plusy: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Minusy: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Minusy: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"
Plusy: "Blueberry juice!"
Minusy: "No food."
Plusy: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Minusy: "The meal made me sick."
Minusy: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Minusy: "Not enough leg room."
Plusy: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Plusy: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Minusy: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Minusy: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"
Minusy: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."
Minusy: "very little leg room for anyone over 6 feet"
Minusy: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"
Plusy: "could change to extra legroom on the day without extra charge"
Minusy: "no individual entertainment console, and only certain seats had power outlets."
Plusy: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Plusy: "Flight attendant , i dont her but she was sweet and attentive."
Minusy: "The leg room was really tight even for short person"
Minusy: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Plusy: "Updated gate changes sent to phone was a life saver!"
Plusy: "Overall a great flight."
Minusy: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Plusy: "Nice dinner, drinks, and snack services"
Minusy: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
Plusy: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Plusy: "Food ok. Service fine, grew nice."
Minusy: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Plusy: "The plane was not full"
Minusy: "I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc."
Minusy: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Minusy: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Plusy: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Minusy: "Nothing really."
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Plusy: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Plusy: "Easy boarding, entertainment"
Minusy: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plusy: "Very friendly crew"
Minusy: "In-flight system had some errors"
Minusy: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Minusy: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Plusy: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Minusy: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Plusy: "Entertainment system failed repeatedly."
Minusy: "Entertainment system failed repeatedly."
Minusy: "More options for gluten free food. Always get the same dish"
Plusy: "The crew was nice and the seat comfortable."
Minusy: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plusy: "The crew was wonderful. We were in business class which was modest but comfortable."
Minusy: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Plusy: "Crew and food were great."
Minusy: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Plusy: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Plusy: "Plane was new, and seatback screen responsive and functional."
Minusy: "Economy seats not very comfortable, very tightly packed together"
Plusy: "Crew was nice, too short of a flight to figure out more"
Minusy: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Minusy: "Arrived 5 hours late"
Plusy: "Everything. crew friendly and food/drinks the best"
Minusy: "Nothing...all was wonderful"
Plusy: "Service and crew are great"
Minusy: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Plusy: "Flight on time"
Minusy: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Minusy: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Plusy: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Minusy: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Minusy: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Minusy: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Minusy: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Plusy: "The space and the people"
Plusy: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Minusy: "no complaints"
Plusy: "Service was great, flight was on time and I really enjoyed everything"
Minusy: "Little turbulence but overall it comes as usual so it was worth the flight"
Plusy: "Todo muy bien Volvería a viajar con ellos."
Plusy: "On time after latish start"
Minusy: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Plusy: "Food was excellent and crew was very nice."
Minusy: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plusy: "Good boarding procedure."
Minusy: "Nothing much to add for a short journey."
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Minusy: "The air France flight was overbooked and we had been in standby until the last minute"
Plusy: "Pretty decent"
Minusy: "Not much"
Plusy: "Friendly people on board"
Minusy: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Plusy: "Getting there on time despite delay"
Minusy: "entertainment had very old media and no recent additions. Crew was not very organized"
Plusy: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Minusy: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Minusy: "They lost my luggage"
Minusy: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Plusy: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Plusy: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Minusy: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Plusy: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"