Plusy: "Crew was very good. Food was OK."
Minusy: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Plusy: "Comfy seat."
Minusy: "Plane was late, crew was surly."
Plusy: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Minusy: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "The new Airbus was a very cool aircraft."
Minusy: "Boarding process is really disorganized."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Food and crew were terrific."
Minusy: "Security at Frankfurt is particularly laborious"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Crew was very kind and attentive"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "Totally chaos and personal unprofessional and with very poor behavior."
Minusy: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Plusy: "FRA to PHL excellent"
Minusy: "I was rebooked into FRA from BSL without notification."
Minusy: "Opóźnienie lotu"
Minusy: "Lack of drinking water fountains at the KRK airport"
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "Crew. Meal good too."
Minusy: "Bus rides to aircraft at Frankfurt"
Plusy: "Obsługa i jedzenie"
Plusy: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Minusy: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."
Plusy: "Everything was on time, the service was very nice as well. No problems at all."
Plusy: "Easy boarding"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Crew is very professional"
Minusy: "Seats are incredibly small, flights are overcrowded and rarely on time."
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Plusy: "We left an hour late. Pilot made up most of the time in the air."
Minusy: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plusy: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Minusy: "We made it to the gate from our connecting flight at 1pm, flight was supposed to leave at 1:10, we got to gate after RUNNING from gate A to Z just to be told the plane left. After researching, we found out the plane didn't depart until 1:43pm. Horrible horrible service. Will NEVER fly with Lufthansa or into Germany."
Plusy: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Minusy: "Crying babies-but that's not the airlines fault at all"
Plusy: "Reasonably good entertainment and ability to charge electronics with USB"
Minusy: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Plusy: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Minusy: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Plusy: "I liked the crew personnel"
Minusy: "I didn't like food"
The flight was fine, nothing special, but no problems either.
I was very pleased with everything.
Plusy: "Seat was very comfortable and lots of leg room. Food was good."
Plusy: "In flight crew worked hard"
Minusy: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Plusy: "The crew"
Minusy: "Huge delay... :("
Plusy: "Will never purchase tickets through kayak ever again"
Plusy: "Curious crew."
Plusy: "Good entertainment choices."
Minusy: "Seat could be more comfortable"
Minusy: "Terrible food and service"
Plusy: "Friendly crew with a wide range of entertainment options"
Minusy: "Smoother boarding. Was great once on board."
Plusy: "Crew was positively and smiling."
Minusy: "Flight was 44 min late. Could have been on time"
Plusy: "The crew was amazing, the seat was comfortable"
Plusy: "It got me where I wanted to go, non-stop, for a reasonable price."
Minusy: "The economy seats seem to be narrower than they are on other airlines."
Plusy: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Minusy: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Minusy: "lost connection"
Minusy: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Plusy: "Staff was friendly, flight was on time"
Minusy: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Plusy: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Minusy: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Plusy: "Short flight and got a snack"
Minusy: "Boarding was a hassle"
Plusy: "The whole flight was very nice"
Plusy: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Plusy: "Arriving alive. Attentive service was a nice bonus."
Minusy: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Plusy: "Not a long run."
Minusy: "Seats too too tight. Uncomfortably tight."
Minusy: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Plusy: "That it is over"
Minusy: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Plusy: "Flight was on time ,"
Minusy: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Plusy: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Minusy: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Plusy: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Minusy: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Plusy: "Plane left and arrived on time."
Minusy: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Minusy: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plusy: "Whole process of checking in, security, and boarding was very easy."
Plusy: "On time, smooth takeoff and landing, friendly staff and crew"
Minusy: "Everything was fine, even the legroom"
Minusy: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Plusy: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Minusy: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Minusy: "Boarding process was incredibly slow, which delayed our flight."
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Minusy: "Thay did not let us in the plane because they changed the name order on the ticket"
Delayed flight, it is noticeable airplanes noticeable aged
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Plusy: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Minusy: "Nothing,just the seats. Cleanliness was perfect"
Plusy: "The plane size & comfort was excellent. The staff were very friendly"
Plusy: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Minusy: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Plusy: "Services is good ."
Minusy: "Food can be better"
Plusy: "Information sharing by pilots and crew. Economy class leg room is good."
Minusy: "All good up to the level"
Plusy: "Klm's consistantly high standards in everything they do."
Plusy: "Usual faultless KLM experience"
Plusy: "Everything works and quick to get to destination."
Plusy: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Minusy: "Not being to help on the ground in Copenhagen with delta issues"
Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plusy: "very nice crew"
Minusy: "my baggage was lost"
Plusy: "Boarding was quick and flight was calm"
Minusy: "The coffe and breakfast."
Plusy: "Crew was nice and pleasant"
Minusy: "Flight very late"
Plusy: "Very friendly crew and on time with no problems."
Minusy: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Minusy: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Plusy: "Food, entertainment and crew was exceptionally friendly."
Minusy: "Seats not great for such a long flight."
Plusy: "Crew were great, food, entertainment, seat and everything else was great as well."
Plusy: "Lovely crew, very helpful"
Plusy: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Minusy: "There were several flight delays and gates were changes a few times."
Minusy: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plusy: "Very friendly onboard personnel - I really had kind of homy feeling."
Plusy: "Good flight, very attentive crew."
Plusy: "Good entertainment options. Nice flight attendants"
Minusy: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Minusy: "Flight departed 35 minutes late"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The leg room, was surprisingly roomy"
Minusy: "The food and that there was no entertainment."
Plusy: "Good service onboard, good food. On time."
Plusy: "Nice flight, nice crew, and a nice experience."
Plusy: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minusy: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plusy: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Minusy: "The amount of extras you have to click no to while checking in online."
Plusy: "My bagage broke"
Minusy: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plusy: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Minusy: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plusy: "quick and relaxed"
Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plusy: "Good multi media access and content"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Plusy: "Seat was comfortable, food was surprisingly good."
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Minusy: "Seats were not very comfortable, although there was enough leg room"
Minusy: "Nice crew. Basic services. Early arrival."
Plusy: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Minusy: "Crew great!"
Minusy: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Plusy: "It is misleading to review this as finnair flight. Not relevant"
Plusy: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Plusy: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Minusy: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Plusy: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Minusy: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Plusy: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Minusy: "Woman in front talked endlessly"
Minusy: "very little leg room for anyone over 6 feet"
Plusy: "Pleasant staff and crew."
Minusy: "Tv screens are old and function very poorly."
Plusy: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Minusy: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Plusy: "Friendly staff"
Minusy: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Plusy: "great flight. a little cofusingto get the right airline"
Plusy: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Plusy: "The fact the plane didn't crash"
Minusy: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Plusy: "The service were very good. Just wish the food better selection."
Minusy: "The leg room were tight."
Minusy: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Plusy: "Good service...."
Plusy: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Plusy: "The flight attendant ruined my trip and experience3 with this airline."
Minusy: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Plusy: "crew was friendly and courteous"
Minusy: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Plusy: "The fact that I got home in one piece I really like."
Minusy: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."
Plusy: "Crewmembers were professional and nice!"
Minusy: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Plusy: "Good service, on time, friendly and helpful flight attendants."
Plusy: "Departed on time and arrived early. What more could you ask for?!"
Plusy: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Minusy: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Plusy: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Minusy: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Minusy: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."
Plusy: "The plane was not full"
Minusy: "I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc."
Plusy: "Once we got on the flight it was all good!"
Minusy: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Plusy: "Flights were on BA not Finnair"
Minusy: "Ba website did not work properly."
Plusy: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."
Plusy: "I was not well and at the check in the lady was kind to change my seat ..."
Minusy: "I order a special meal ....no meal for me on the plan ."
Minusy: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Plusy: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Minusy: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Plusy: "Great service. Comfy seats."
Minusy: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Plusy: "Courtesy of attendants, smooth flight, good service"
Minusy: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Plusy: "Very friendly staff, smooth ride and information provided"
Plusy: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."
Plusy: "About the only positive was that the plane left on time and arrived on time."
Minusy: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
Plusy: "The service is great , I enjoyed the food as well. Attendants were very friendly."
Minusy: "When flying from US to Erupoe there should be a private tv screen directly in front of every passenger. On this flight the tv is in the middle of the isle on the ceiling. That's terrible ! When you are on a 8 + hour flight. People want their own screen with their own options. Been on many flights to and from Eruope , this was the only flight that was set up like this. Change it"
Plusy: "The crew was very helpful and the entertainment was updated."
Minusy: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."
Plusy: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Minusy: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Seating was run down.. needs lots of improvements..
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
More meals in flight - one meal is not enough for an 8hr flight
Nice,o time,and great foods and services.
Plusy: "Feel like reacist Company"
Minusy: "I didnt like the treatment of the crew."
Plusy: "Yeah Everything well organized"
Minusy: "I believe so"
Minusy: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Plusy: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Minusy: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Plusy: "The crew was great"
Minusy: "1-2 +cms leg space"
Minusy: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Plusy: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Minusy: "tout est à revoir !"
Minusy: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Plusy: "The seat was very comfortable."
Minusy: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Minusy: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Minusy: "Entertainment worked sporadically"
Minusy: "Really hard to get boarding passes online"
Minusy: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Plusy: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Plusy: "Food was ok."
Minusy: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Plusy: "The crew were polite and friendly"
Minusy: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plusy: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Minusy: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Minusy: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Minusy: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Plusy: "My seat"
Minusy: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plusy: "The only thing that I like about the flight was that it was easy to boarding"
Minusy: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Plusy: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Minusy: "Business class seats weren’t comfortable and too narrow no entertainment."
Plusy: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Minusy: "I just expected better toilet bag for business but what was given out was just basic."
Plusy: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Minusy: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plusy: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Minusy: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Plusy: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Minusy: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Plusy: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Minusy: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plusy: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Plusy: "Boarding for BUsiness class was fine. Seating was cramped."
Minusy: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Plusy: "The friendliness and courtesy of the staff."
Minusy: "One piece of my luggage was left behind in Paris."
Plusy: "Fine for a 45-50 minute regional flight."
Minusy: "Wouldn’t be great for long-haul flights."
Plusy: "Arriving safely."
Minusy: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Plusy: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Minusy: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Plusy: "Good boarding procedure."
Minusy: "Nothing much to add for a short journey."
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Plusy: "All crew I interacted with was great, friendly, and helpful."
Minusy: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Plusy: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."