Znajdź tanie loty do Ontario

"I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is."

"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"

Minusy: "Better snacks"

Plusy: "Smooth and fast."
Minusy: "Headphones should be free. Also some free food would be nice."

Plusy: "Pretty much everything"
Minusy: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"

Plusy: "Good to have on board internet"
Minusy: "Quicker boarding of passengers."

Plusy: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Minusy: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Plusy: "Seats confort for nearly a 5 hours flights were ok. Entertainment system is working good."
Minusy: "For a more than $800 ticket on a domestic flight: The flight could have been on time The food is not free and limited Entertainment system: the choice of programs and movies is a little bit too limited."

Plusy: "Nothing"
Minusy: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."

Plusy: "The crew was great and also the snacks."

Plusy: "Crew"
Minusy: "Reclining seats"

Minusy: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."

Plusy: "There was no flight"
Minusy: "Flight left without notification. This was my dads connecting flight and it was missed, due to delays."

Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."

Plusy: "Very comfy first class seats"

Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."

Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."

Plusy: "Friendly crew"

Plusy: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."

Plusy: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Minusy: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""

Plusy: "Sporo miejsca na nogi i dobre jedzenie."

Minusy: "Mało miejsca na nogi"

Plusy: "Good flight attendants.."
Minusy: "Cramped"

Plusy: "The flight could not be have been nicer. Lovely crew!!!!"
Minusy: "Nothing"

Minusy: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."

Plusy: "Clean and spacious plane, relaxed and organized gate cre"
Minusy: "Crew member passing out ear buds ran out and never came back"

Plusy: "Lot"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"

Minusy: "plane delayed over 3 hours."

Plusy: "How professional everyone was"
Minusy: "Everything was good"

Plusy: "In-flight entertainment Nice crew"
Minusy: "The Delta seat assignment and boarding process The flight was delayed"

Plusy: "They were quick and efficient."

Plusy: "Crew was very good I would say that 5"
Minusy: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."

Plusy: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Minusy: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."

Plusy: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Minusy: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."

Plusy: "Crew"
Minusy: "Got in over an hour late. 140am"

Plusy: "Boarded quickly and on time."
Minusy: "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."

Plusy: "Food available for purchase. Entertainment system."

Plusy: "Friendly staff and comfortable seating"

Plusy: "really helpful and friendly service and nice seats."

Plusy: "Friendly crew with modern plane"
Minusy: "Why am I paying for first class for just snacks I can buy in an airport shop?"

Plusy: "The food was fine and it was on time"
Minusy: "The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight."

Plusy: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"

Plusy: "Friendliness of staff. Second flight was a newer plane - sweet!"
Minusy: "For a long flight perhaps a little more in the snack department."

Plusy: "Staff was really nice and helpfull"

Plusy: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Minusy: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"

Plusy: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"

Plusy: "On time. Funny pilot"

Minusy: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."

Minusy: "Not knowing where our seat was until the very last was disconcerting. My wife and I did not get to sit together"

Minusy: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

Plusy: "The crew tried to be helpful but were equally frustrated with the ground crew."
Minusy: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Plusy: "Pleasant crew. Appropriate and efficiently served snack."
Minusy: "Boarding and disembarkation were slow."

Minusy: "Everything was OK"

Plusy: "Crew was helpful and food was very good"
Minusy: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plusy: "Friendly crew"
Minusy: "KLM lost one piece of my luggage"

Plusy: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Minusy: "Doesn't"

Plusy: "Seat comfortable"
Minusy: "Flight was delayed and overhead bin space was very small"

Minusy: "They left my bag off the plane. Ridiculous."

Plusy: "Crew was ok."
Minusy: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Plusy: "Everything was smooth and effortless."
Minusy: "Can’t think of anything."

Plusy: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plusy: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Minusy: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plusy: "The crew"
Minusy: "Seat comfort"

Plusy: "Nice aircraft"
Minusy: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Minusy: "Need more leg room!!! Larger meals needed."

Plusy: "Crew was nice and efficient"
Minusy: "Economy seats don’t recline enough."

Minusy: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Plusy: "Crew was very friendly. Nice that wine was served without charge."
Minusy: "Announcements from the cockpit were hard to hear. Food has been better in past."

Plusy: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Minusy: "Except for the man next to me - great!"

Plusy: "The staff tried to help me when it was evident we would not arrive on time"
Minusy: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Plusy: "Staff very pleasant"
Minusy: "Evening snack was not the greatest breakfast was pretty food"

Plusy: "Flying with KLM is a pleasure"

Plusy: "Comfortable and well laid out seat area"
Minusy: "Food was a little substandard for business class"

Plusy: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Minusy: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plusy: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Minusy: "Can't think of anything."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minusy: "Cramped seating."

Plusy: "Nice flight, nice crew, and a nice experience."

Plusy: "Flight crew was fine. Food was good."
Minusy: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Minusy: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Plusy: "The aircraft was clean"
Minusy: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Crowded seating, wake-up for breakfast service two hours before arrival"

Minusy: "Bag was lost"

Minusy: "They stole my money"

Minusy: "At some point the luggage was lost. here."

Plusy: "The supplied pack of toothpaste/toothbrush"

Plusy: "Flight was on time and quick and comfortable"

Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Minusy: "old plane, tight and uncomfortable"

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Minusy: "Nothing."

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Minusy: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Minusy: "Zmniejszyć cenę biletu. Komfort i serwis jak w locie Ryanair, czy Wizzair a cena 4 razy wyższa. Odprawa przy zakupie fotela, powinna być możliwa 30 dni wcześniej a nie tylko 24 godziny."

Minusy: "Even a small coffee/tea service would be a nice addition."

Plusy: "Pilot communication"
Minusy: "Free snacks & drinks"

Minusy: "Best flight and touch down ever."

Minusy: "Connector was late so I’m stuck in London til tomorrow"

Minusy: "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"

Plusy: "Crew was very professional, food options were excellent."

Minusy: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."

Plusy: "The crew was friendly and the pilot did an excellent job getting us there safe."
Minusy: "The food they served was not the greatest"

Minusy: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."

Plusy: "Not much"
Minusy: "Being delayed for 2.5 hours wasn’t pleasant. Once we finally boarded the crew members did apologise in person to all first class customers. I was sitting with my granddaughter right behind it. We felt like a second category customers.... nothing to add to it it shows it all"

Plusy: "Supposedly great aircraft. Good crew and good service"
Minusy: "Economy seats cramped for elbow room. Average in flight entertainment."

Plusy: "Seat comfortable, Crew was great."
Minusy: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"

Plusy: "The crew was very nice"
Minusy: "The food"

Minusy: "The entertainment system kept bugging out on me and would not work correctly."

Plusy: "Nothing"
Minusy: "Not only do you now have to buy food and drink, by the back of the plane they’ve always run out (our flight was not even particularly full). Flight was delayed an hour - I’ve taken 4 BA flights in the last 5 days and every one has been delayed by at least one hour. No longer worth the price."

Plusy: "Very good"

Plusy: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Minusy: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."

Plusy: "it got there"
Minusy: "how it got there"

Plusy: "Good and comfy plane. More space to seat than Ryanair or Wizzair."
Minusy: "No complaints."

Plusy: "The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive."
Minusy: "Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-("

Minusy: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"

Plusy: "- Boarded and left on time (both flights) - Crew was excellent - Free wine with dinner even in economy! - 787 is super comfortable and enjoyed the entertainment selection as well"
Minusy: "Planes should just be boarded back to front. Also, it seems that boarding just isn't announced at the gate tomorrow."

Plusy: "The boarding process was smooth."
Minusy: "The food was terrible."

Plusy: "Crew and food"
Minusy: "A day before my flight it was already known that it is delayed (how possible...?) and it was delayed. Even though we were on time to board plane to Boston we had to wait for another flight."

Minusy: "My flight was cancelled, but after I took another flight, I was notified that my flight had merely been postponed for half an hour. By this time, I'd already missed my train in Frankfurt, creating hours of extra travel time and huge inconvenience after an already long trip from the US. British Airways said the cancellation had been due to weather, but skies were clear from London to Frankfurt. I'll never fly BA again."

Plusy: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Minusy: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"

Plusy: "Crew was wonderful."
Minusy: "Food was not very good and meager."

Plusy: "More seat room. 18inch width. Smaller cabins. Soooo quiet."

Minusy: "terribly small seats!!! I had a gout attack after this flight. horrible!"

Plusy: "Great service, and very smooth flight"
Minusy: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."

Minusy: "Plane departed late and stalled at landing- delay caused me to miss connection and set me back getting home by 7 hours at the end of it all."

Plusy: "Not much, crew were pleasant though and the flight on time."
Minusy: "It was like being on a really cheap budget airline, but paying expensive prices. Food only for sale with a British credit or debit card, won't take cash,no menu cards, and even if I'd wanted to get food, no gluten free options, which is not a lifestyle choice for me, but a necessity.Scruffy dog-eared magazines in the seat pocket. Not even an offer of tea or coffee. Check-in online would not allow me to change my seat, although it told me I could. I fly a lot, but tend to avoid BA now if I can, and this flight just confirmed that preference."

Plusy: "Nice crew. Flight was on time."
Minusy: "No food unless you Pay for it."

Plusy: "This is was actually a flight operated by Qatar Airways and my first time with them. And you know what? It was like going back in time: this was exactly what and how BA used to be even 10 years ago. Thank you, Qatar, for wonderful service!"

Minusy: "Food are discasting"

Plusy: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Minusy: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."

Minusy: "BA insisted on gate checking my carry on. I've never had this problem before. Really annoying especially considering the tight connection and the late take off"

Plusy: "Flight crew was excellent."

Plusy: "London to New Orleans direct is an excellent route."
Minusy: "Food was poor."

Plusy: "Nothingh"
Minusy: "Cancelled flight"

Minusy: "Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge"

Minusy: "We arrived at the airport more than 2 hours in advance since this was an international flight. There was NO British Airways staff available to help with obtaining actual boarding passes which were NOT available on the BA mobile app. Although we made the flight with enough time, that was only because the security line was short and the passport control line was short as well. British Airways should have staff available to process passengers and boarding passes, luggage checkin, etc. earlier for their flights."

Plusy: "Great flight"

Minusy: "Heathrow connection process almost caused me to miss my flight, despite having 2 hours between connections. Security officer at Heathrow was very unprofessional, and took a great pleasure in delaying my processing through the security line. Specifically, I did not remove a PHONE BATTERY CHARGER from my carry-on for screening, so he proceeded to dump out the whole backpack contents, and then purposefully was very slow about putting things back in one by one.As an active duty police officer I understand the need for security and follow all the regulations and instructions to the best of my abilities. However in this case the security officer went out of his way to make the process as slow as he could. Very bad, stressful experience traveling on BA with connection at Heathrow."

Plusy: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."

Minusy: "Transferring from one flight to another, from one terminal to another. Definately, too litte time for transfer. Rushing, with no time to stop at the restroom."

Plusy: "Quick boarding. Crew ok. Flight on time"
Minusy: "All food and breuvages to purchase. Not even glas of water complimentary in economy."

Plusy: "Nice plane, nice people, comfortable seats most importantly for coach though a bit cramped"

Plusy: "Boarding went smoothly."
Minusy: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"

Plusy: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"

Plusy: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Minusy: "Nothing really. Very satisfied customer here."

Minusy: "The food was pretty terrible, especially the egg breakfast."

Plusy: "Everything was awesome"
Minusy: "Flight delay"

Minusy: "30 min late"

Minusy: "Entreteinment. More room in the plain"

Plusy: "Crew was nice and pleasant."
Minusy: "Free food options were basic (pretzels or a cookie)."

Plusy: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Minusy: "The flight was delayed an hour because the flight crew was late."

Plusy: "Made it to my destination"
Minusy: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."

Plusy: "Shory"

Plusy: "miserable. Flight."

Plusy: "Short flight."

Minusy: "No concerns What I expected for a quick flight"

Plusy: "great trip and crew"

Plusy: "great trip and crew"

Plusy: "Very kind flight attendant. Flight on time."
Minusy: "My entertainment screen did not work."

Plusy: "late boarding - Chaotic at the boarding gate"
Minusy: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"

Minusy: "No TVs. We were set to be 20 minutes early because of the wind, yet they still made sure we got to the gate later than the original flight time."

Plusy: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Minusy: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."

Plusy: "Nothing"
Minusy: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."

Plusy: "Nothing!!!"
Minusy: "They did not honor my isle seat request, no inflight entertainment at all in my seat and lost my luggage! This is unacceptable!"

Minusy: "Flight was delayed"

Plusy: "nothing was exceptional"
Minusy: "Not the airlines fault but we had a long delay because of weather"

Plusy: "Leg room. Crew. Nice airplane. Even captain greeting passengers."

Minusy: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."

Plusy: "Enough leg room. Free movies"
Minusy: "Nothing really"

Plusy: "The staff was very helpful"
Minusy: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."

Minusy: "Nothing. It was cancelled with little to none explanation"

Plusy: "Nice crew"
Minusy: "Old equipment"

Plusy: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."

Plusy: "Excellent. on Time. Friendly crew"

Plusy: "Planes were punctual and smooth flight"

Plusy: "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
Minusy: "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."

Minusy: "don’t know! didn’t get to phoenix because of plane issues"

Minusy: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."

Minusy: "I am STILL in Chicago :("

Minusy: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."

Minusy: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"

Plusy: "Pretty good dinner and breakfast, complimentary wine"
Minusy: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."

Minusy: "Ponad 2 godz. W samolocie czekając na plycie lotniska, aż mechanik skończy naprawiać samolot, nie bylo przyjemne."

Plusy: "Personell at Bagage drop was nice"
Minusy: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"

Minusy: "Essentially a bus ride with the comfort of a wooden bench."

Plusy: "Prompt boarding"
Minusy: "I could never sync in the entertainment app and wifi"

Plusy: "The plane and facilities were all very nice."
Minusy: "Requested a raw vegetarian meal when prompted but message was not delivered to airline evidently. Flight attendant did not attempt to find alternate meal and implied we had not followed proper directions."

Plusy: "Seat was comfortable"
Minusy: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."

Plusy: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Minusy: "I really couldn't rate the food or entertainment because there wasn't any."

Plusy: "Nothing exceptional"
Minusy: "Change fees are ludicrous. Also flight was late."

Plusy: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Minusy: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"

Plusy: "The crew was amazing."
Minusy: "The plane was so old, the TV was high in the middle. Very kittle room for legs, and I am a small person. Very uncomfortable for an 8 hour flight."

Plusy: "Odprawa na lotnisku w Chicago była OK"
Minusy: "linie lotnicze American Airlines bardzo zła obsługa stary samolot niewygodne siedzenia bardzo słabe lądowanie obsługa w samolocie była nieuprzejmy długo trzeba było czekać"

Minusy: "Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious"

Minusy: "Have kinder staff. Be more customer oriented. Be more like Westjet."

Plusy: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Minusy: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."

Plusy: "Quick boarding"

Minusy: "The seats hurt to sit in for long than a couple hours."

Plusy: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Minusy: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."

Minusy: "were not served drinks"

Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."

Plusy: "Crew is good. Friendly and helpful"
Minusy: "Food is okay. Once hour later getting into the air but it seemed as if this was a Toronto Pearson airport issue as I'm always delayed out of Toronto"

Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."

Minusy: "We didn't fly directly from Montreal to SFO. See above."

Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."

Plusy: "Seating is more spacious then most"
Minusy: "Customa in yul is a bit of a hassle, but not that bad."

Plusy: "I appreciated for free Molson Canadian."

Plusy: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Minusy: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"

Plusy: "Cheap air fares"
Minusy: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."

Minusy: "I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!"

Plusy: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"

Minusy: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."

Minusy: "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"

Plusy: "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
Minusy: "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."

Plusy: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
Minusy: "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."

Plusy: "Great crew, great food, seat was amazing."

Minusy: "Have to pay for entertainment on such a long flight. Crew was very rude"

Plusy: "It was aweful !!!...."
Minusy: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."

Plusy: "The fact that I called in the a.m. and they rebooked immediately, no charge."

Plusy: "Quick and easy"
Minusy: "Things Beyond your control as an airline... Two kids next to me vomiting for the last hour. And holy moly, Canadians from the Montreal area can talk! The entire flight was filled with passengers non stop talking. Not kidding. And apparently the norm is to say something and then repeat it four times just to be sure. I thought Americans were the most annoying talkers, turns out we have competition."

Plusy: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."

Plusy: "Excellent!"

Plusy: "My flight was on time"
Minusy: "food"

Plusy: "In flight was good, standard expectations"
Minusy: "I was put on stand by. Second time air Canada has done this. No reason. They need to be better organized."

Plusy: "The crew were really friendly and efficient, boarding was fast and easy. (There was a delayed start that wasn't communicated to us) I like that the new audio system the way that it is in front of you so that you can't accidentally unplug your audio or someone else's! There weren't very many interruptions throughout the flight and the staff came quickly when called. Thank you!"
Minusy: "The system was easy to use and visually appealing but I found the selection strange; very few movies and many of the same type and the way that episodes of shows are selected, ie half way through a season? The seats were comfortable but a bit small so rubbing against a stranger's arm for 5 hours wasn't the best, but I suppose it was a good deal for economy seats!"

Plusy: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Minusy: "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"

Minusy: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"

Plusy: "The flight was exactly as scheduled."
Minusy: "Poor room service, no TV for 10 h long flight, meals were small and not tasty, wine or beer has to be bought. Parents with little babies were sitting in all passengers area. I was hungry and tired after this flight."

Plusy: "It was a short flight."
Minusy: "Passengers over a certain size should get two seats or the airline should install special seats for them. Why I or anyone else should have to endure being crammed in next to someone exceeding his seat size is indefensible."

Minusy: "My flight from Milan was 1 1/2 hr late but before landing it was announced that our seats on the connecting flight was "protected". I got to my gate 40 min. before takeoff (it was 15 min. delayed). Upon boarding I was told my seat was given away. They assumed I would miss my flight. I had to wait another 4 hr. to board a flight to Vancouver BC leaving 11pm. I had to go to a hotel at 2 am and take a 8:50 am flight to PDX. Before boarding I was again stopped because my ticket didn't have the proper security stamp. The agent there was extremely rude and condescending. This was a terrible experience!"

Minusy: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."

Minusy: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."

Plusy: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Minusy: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."

Plusy: "There was enough legroom, as compared to airlines like Cathy Pacific."
Minusy: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."

Plusy: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Minusy: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."

Minusy: "I was BUMPED not just on the flight I had booked and payed for a month in advance But I was at the airport 2 hours before my scheduled departure. I had to wait for available seat on the 3rd!!! flight out after mine."

Plusy: "Very nice crew! Kids were given a pilot's cabin tour. Good selection of food and drinks. Good on-board entertainment. On-time :)"

Plusy: "The smoothness with which the pilot flew the plane was remarkable. I felt very safe."
Minusy: "1) For a four hour flight it's sad that we were not even offered a snack we didn't have to purchase. After being delayed for more than 2 hours many of the passengers were hungry by the time we boarded. 2) The flight attendant passed my row without offering me a drink and when I asked I was given room temperature apple juice and not given any ice."

Plusy: "- On-time departure, attentive staff and good selection of entertainment to pass 5 hours of travel time - Love the pre-boarding for families with kids - Good overheard space for carry-on bags - flight was not way overbooked and no one had to scramble for space"
Minusy: "- Narrow leg room - relaxing in the economy class was challenging (but not surprising experience)"

Minusy: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."

Minusy: "Stuffed like hot sardines in the boarding area. Canadian customs take a long time for transit people"

Plusy: "thanks for the $20 food voucher"
Minusy: "late, and 20 minute shuttle ride to the main terminal"

Minusy: "Needed subtitles on movies"