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Plusy: "Everything was excellent on this flight."
Minusy: "Maybe the food menu? But it wasn't bad."
Plusy: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Minusy: "The offer of wine. The wifi options."
Plusy: "Crew was very nice and responsive."
Minusy: "The flight was so hot. No personal air controls. Economy was horribly small."
Plusy: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Minusy: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"
Plusy: "Lost the luggage"
Plusy: "Good food and beverage options. Many movie and television selections."
Minusy: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"
Minusy: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Plusy: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Minusy: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Plusy: "The crew were helpful and polite"
Minusy: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Minusy: "12 hours flight just one hot meal."
Plusy: "Crew was great. This flight is what I would expect from Swiss."
Plusy: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Plusy: "Good space above seats"
Minusy: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Plusy: "The staff was excellent and friendly"
Minusy: "I didn't enjoy the food"
Plusy: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Plusy: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Minusy: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Plusy: "Staff was very courteous; they fed us well"
Plusy: "Nice, clean and modern airplane with great service"
Plusy: "The crew on board was kind and polite when they had to deliver bad news"
Minusy: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Plusy: "A swiss machine..."
Minusy: "the smell someone left in the bathroom before me."
Minusy: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Plusy: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Minusy: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Minusy: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Plusy: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Plusy: "Good service... good food....on time. I will fly Swiss again."
Plusy: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Plusy: "Nice flight attendants. Clean planes."
Minusy: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Plusy: "Great flying with Swiss!"
Minusy: "seats were a bit tight! otherwise, great!"
Plusy: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Minusy: "Seats a little close together but not terrible."
Plusy: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Plusy: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Minusy: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Plusy: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."
Plusy: "Decent food (great chocolate), polite attendants and updated aircraft"
Minusy: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Plusy: "So far so good"
Minusy: "So good"
Plusy: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Minusy: "Can't think of anything."
Plusy: "Not much"
Minusy: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."
Plusy: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Minusy: "Notithing to dislike comes to mind."
Plusy: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Minusy: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."
Plusy: "Good people."
Minusy: "Bad food."
Plusy: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Minusy: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."
Plusy: "All the meal and snacks were excellent! The crew was friendly."
Minusy: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Plusy: "Great food and drink service."
Minusy: "Entertainment system is outdated relative to other airlines. A bit disappointing."
Plusy: "I liked the fact that I got to Los Angeles safely"
Minusy: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Plusy: "Kind flight attendants who were attentive and friendly"
Minusy: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Plusy: "The crew was exceptional: friendly and professional."
Minusy: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Plusy: "The plane needed more leg room."
Minusy: "It was fabulous as always! Thank you. I love Delta!"
Minusy: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Plusy: "The flight was on time!"
Plusy: "Crew was extremely friendly"
Minusy: "Cleaner window"
Minusy: "Missed flight due to unnecessary delays"
Plusy: "Flight left on time and landed on time"
Plusy: "Crew was friendly"
Minusy: "Ticket printed out incorrect gate information"
Plusy: "Each employee on the plane was nice."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Lots of movies to choose from."
Minusy: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "I am usually happy with Delta."
Minusy: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Plusy: "Snacks and drinks and movies on point."
Minusy: "No cheese its."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Plusy: "Delta never ceases to amaze me. The flight was perfect!"
Minusy: "There’s nothing I can think of."
Minusy: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Plusy: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Minusy: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Minusy: "Small airplane, noissy"
Minusy: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Plusy: "Delta is professional and safe. The best fares ever."
Minusy: "Lack of food/snack choices. Seem like a shortage on ice."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Plusy: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Minusy: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Plusy: "Flight ifself was okay once on the plane"
Minusy: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Minusy: "Lost baggage. No one told us anything till after an hour"
Plusy: "Amenities, service, and punctuation of flight"
Plusy: "Safely made it from Florida to LAX on time with no incidents"
Plusy: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Minusy: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Plusy: "I liked that we got to my return destination early"
Minusy: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Plusy: "Love the hospitality and the staffs kindness"
Plusy: "Customer service was great"
Plusy: "Delta’s crew were professional"
Minusy: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Minusy: "Seatsnare ridiculously tight for a 6ft man."
Plusy: "The EXIT seat with nothing in front of me."
Minusy: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Minusy: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Plusy: "The boarding process was smooth, friendly staff."
Plusy: "Over cramped No Space for carry on slow service"
Minusy: "Over cramped No Space for carry on slow service"
Plusy: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Plusy: "Staff was really nice and helpfull"
Plusy: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Minusy: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Plusy: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Minusy: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Plusy: "Cabin crew were excellent and so friendly and down to earth."
Minusy: "The seats are very hard but I find this with all the airlines now"
Minusy: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Plusy: "The crew was professional & friendly"
Minusy: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Minusy: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Minusy: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plusy: "Comfortable seat, great crew."
Minusy: "Flight delayed, no USB port and no entertainment"
Plusy: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Minusy: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Plusy: "the drinks"
Minusy: "seat reservation. having to pay for luggage...."
Minusy: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Minusy: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plusy: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Minusy: "Pay attention to passengers."
Plusy: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Minusy: "Long haul flight made pleasant by KLM"
Plusy: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Minusy: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plusy: "The service"
Minusy: "The food."
Plusy: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Minusy: "There were several flight delays and gates were changes a few times."
Plusy: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Minusy: "I would have to dream something up."
Minusy: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plusy: "Crew was very friendly. Nice that wine was served without charge."
Minusy: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plusy: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Minusy: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Plusy: "Very friendly and helpful crew."
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "Everything was clean and well organized."
Minusy: "The flight was delayed 1 1/2 hours."
Plusy: "Good selection of movies."
Minusy: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plusy: "Nice flight ...was comfortable travel ...good food.Thanks"
Minusy: "No such things"
Plusy: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Minusy: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plusy: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Minusy: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "infotainment was down. Lost my luggage the flight was delayed"
Plusy: "Fast boarding"
Minusy: "The entertainment system wasn’t working for the whole 10 hour flight."
Minusy: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Minusy: "The streaming service didn’t work"
Plusy: "Delayed flight but staff apologized as for safety reasons."
Minusy: "Very late arrival"
Plusy: "Bording was good and general flight ok"
Minusy: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Minusy: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Minusy: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plusy: "The food and the punctuality"
Minusy: "The technology in interteiment is not touch screen"
Plusy: "Everything. A truly faultless experience!"
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Plusy: "Seat was comfortable and the food was decent."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "The crew was nice."
Minusy: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Crew was not very friendly, the lack of customer service is evident."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Flight on time"
Minusy: "UAL sucks, as expected."
Minusy: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Plusy: "Crew was very kind and attentive"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Minusy: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Plusy: "The service was excellent. The flight was on time. The crew was very friendly."
Minusy: "Opóźnienie lotu"
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "Obsługa i jedzenie"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "I didn't like the food"
Plusy: "Crew service and positive attitude"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Amazing service."
Plusy: "The downstairs lavatories are genius!"
Minusy: "I could not get any information in Moscow until arriving at the airport."
Plusy: "I liked the crew personnel"
Minusy: "I didn't like food"
Minusy: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Plusy: "See ath to mun flight comments."
Plusy: "comfortable seats, good entertainment, good attentive service"
Minusy: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Plusy: "Service was very good."
Minusy: "Pasta was so so."
Plusy: "Nothing much"
Minusy: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"
Plusy: "Plane is clean and comfortable. Boarding was great."
Minusy: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."
Plusy: "Crew was great. Flight was clean."
Minusy: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Plusy: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Minusy: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Plusy: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Plusy: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."
Plusy: "service was great flight was on time luggage came on time"
Plusy: "On time"
Plusy: "The in-flight entertainment options were good."
Minusy: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Plusy: "Flight was on time. Bathrooms were clean."
Minusy: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plusy: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Minusy: "Seats itself uncomfortable for long flights. Boarding process could be better."
Plusy: "Crew and food were amazing!"
Plusy: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Minusy: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Plusy: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Minusy: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Plusy: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Minusy: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."
Plusy: "Nice interior and good IFE on long haul."
Minusy: "I did not like the flight from Malaga to Stockholm due to not having IFE or WiFi on a 4+ hour flight. Absolutely unacceptable in today’s travel market."
Plusy: "The comfort and technology on the aircraft."
Minusy: "Expensive rates on luggage"
Plusy: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Plusy: "Great crew, on schedule."
Minusy: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."
Plusy: "Entertainment options"
Minusy: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Minusy: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Plusy: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Plusy: "Liked 2+4+2 seating"
Minusy: "When passengers in front of us kept their seats reclined the entire trip, couldn't move, difficult to get in or out of seats. Had to ask flight attendants to ask them to raise seats, at least during meal service. Food was worst of any international flight we've been on and we fly internationally several times a year. Very poor selection of movies and map was not working this flight."
Plusy: "Comfortable seats and attentive crew!"
Minusy: "Old movies not up to date."
Minusy: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Plusy: "I liked the flight staff were friendly and helpful."
Minusy: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."
Plusy: "Friendly service, good movies. Easy flight, arrived early."
Minusy: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."
Minusy: "I tried to change the return date, as my work schedule changed. And I was told it would cost me $1300. So I had to buy a whole new ticket and ended up not using my ticket bought on Kayak at all. Shame."
Minusy: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"
Plusy: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Minusy: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Plusy: "Clean plane, decent food"
Plusy: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Minusy: "In toilets there was no paper"
Plusy: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."
Plusy: "Everyone was friendly and helpful."
Minusy: "Would have liked more options for Movies."
Plusy: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Minusy: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Minusy: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Plusy: "Nice crew"
Minusy: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."
Plusy: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"
Plusy: "The plane was new, great seats and staff"
Minusy: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"
Plusy: "I wish there were more snacks during flight."
Minusy: "Not enough room to work on laptop."
Plusy: "Lots of movie to chose from. Chicken Curry was tasty."
Minusy: "The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out."
Plusy: "The biz class seat and bed"
Minusy: "The olives in the salad."
Plusy: "Bergen to Stockholm was an easy flight. No problems..all on time"