Tani wynajem aut — Los Angeles

Minusy: Shuttle took a long time Long line at counters and only 3 attendents available

Poor Service

Minusy: The shuttle driver John was very rude! He only offered to help certain people and we were traveling with a baby and no help was given. We were overcharged for our rental and had to wait even longer to get our bill fixed. From something that should’ve been a quick drop off turned into an extra 30 min getting issue resolved. We were very lucky we didn’t miss outr flight.

Customer service AWOL

Plusy: Shuttle driver back to airport was proactive and helpful. Wonderful representative for their company. Emergency assistance people (when my tires deflated by what AAA said was an old nail) were responsive and kind.

Minusy: Shuttle driver to rental agency was unhelpful and then rude. Desk worker charged me for insurance I had denied (even though I had shown her my own insurance paperwork) and failed to tell me there was any way to handle auto tolling without a full week of their pricey toll transponder (until I pointed out and read aloud the fine print). Waited for a manager for half an hour and was told he was uncontactable. Long line to leave the lot because the person at the exit booth was the only person checking out your car. (Two other employees merely waved you to the row of cars you could choose from.) Booth attendant told me "previous damage has already been noted." After the insurance snafu, I insisted he go over the car with me and had him note the dented bumper. When my tire deflated by a nail that AAA thought had been there a while, my rental location was uncontactable (even by their reps at the national hotline). It was a Sunday afternoon. Dumbfounded why they could not answer their phone.

Price was right but don't expect the best of everything else!

Minusy: The windows of the car were so streaked with grime inside and outside, it was difficult to see out of them. It took 40 minutes for the bus to arrive at the terminal to take us to the rental place. When it did arrive we had to go to the Thrifty building first even though there was no one on the bus getting off there.

Worst rental car experience ever

Minusy: Waited for over an hour, in the sun (no shade), in poorly organized lines, breathing jet fumes while waiting cars to become available. Will NEVER rent from Dollar again. The worst. Ever.

Misleading booking with you, lots of add on taxes etc, that you did no

Plusy: Price

Minusy: The fact that there were a lot of price discrepancies , taxes, and other costs that you did not divulge on line. Dollar said if I had gone to their site to book the information would have been there.

Never again

Plusy: Nothing

Minusy: Everything

Hidden fees

Plusy: Nothing

Minusy: This car rental location is a scam. Upon arrival check In person stated there was a $200 security deposit to rent all cars which was not stated during the reservation. He also told me that he couldn't cancel the reservation but only through the booking agency. I was still charged the $25 cancellation fee. I wouldn't go back here I'd rather walk.

Too inconvenient & not the car I reserved

Minusy: Only one shuttle bus/ no schedule. Got a gas guzzling van instead of the Ford Fusion I reserved. Van was dirty inside

Cheap for a reason

Plusy: Cheap

Minusy: Doesn't pick up from LAX with all the other rental car companies. After waiting 15min called the company and they said I had to take a shuttle to the metro train and tell the driver to make a special stop. After the driver dropped me off in a shady parking lot in an industrial park I waiting 1hr and 45min for the company shuttle to pick me up. I arrived at the office and had to wait an addition 1hr for a car because they ran out of vehicles and when they got a dodge caravan back they quickly washed it and rented the vehicle out. At least I was able to keep the same rate as the economy car I rented.

What a dump

Plusy: We were able to share a few laughs about how bad the whole experience was.

Minusy: Let's start with getting to the office. I'm looking for shuttles, but alas none for Economy. So I call, you need to take the G line bus, OK. Get on bus and get dropped off at an empty parking lot. I call the number and they say shuttle comes by every 15 minutes. 30+ minutes later a shuttle shows up after others have called too. We make it to the office, what a dump, there is a couch and love seat that looks like they were picked up off the curb, and signs are just taped to the walls. The service was so slow. They charged me an extra $16 fee since I was using my Visa debit card. The car was fine. The shuttle drive back to the airport was the best part of the whole experience. In the future I will choose one of the known rental car agencies, it would have only cost a couple dollars more, but I likely would have been happier.

Minusy: Very disorganized company. Had to wait over an hour to get the car.

Small Print!

Minusy: Initial price of $868 ended up costing over $1900, with compulsory insurance! Be up front with costs, won't be using Enterprise again!

Total screw up

Plusy: Nothing

Minusy: Booked rental car for LAX airport. Turned out the pickup location was 30 min away and closed at noon on Sat. Neither item was disclosed at time of rental. Had to scramble to find a car on a busy Easter weekend. Booked direct with Enterprise Will not use Kayak again!

Extra charge $100 and nobody told me what for

Plusy: First impression was great.

Minusy: I went to return the car at 17:45 and there was no parking space, I had to leave the car on a street and when I came into the branch, the customer assistant was on his own and quite busy. He then asked me if I would be able to return the car to a different branch, I replied that I don't have time because I had a plane to catch, and so he asked if I could take the car to the airport branch. I said yes, but I asked him to let someone know about that. He said that's it's all ok, and free of charge. So I took it to the airport branch, where I was told that I had to pay extra $125 and no one was able to tell me what for. They only told me that someone in the original branch had to do something wrong. So yeah, I'm not happy and I'm awaiting an explanation.

Took an hour to get car

Minusy: Only 3 representatives were working counter, lines formed at self service kiosks, several of which were out of order. I already had a reservation and just needed to get my car quickly. Their process is also onerous, requiring someone to walk you to the car, then checking out again at the gate. - too much process, too little customer service. Much less efficient than other car rental companies.

Plusy: Advantage LAX from a management point of view was disastrous. Not only did they not have an SUV per our booking, it took over TWO HOURS to get from the kerbside outside the airport waiting for their shuttle bus, to completing the paperwork and being given the car. Would never use again.

Lack of service

Plusy: Nothing

Minusy: My debit card was not enough for them regardless of credit check or deposit given.

Minusy: I had to wait more than 30 min to check out reserved car. Upon return I had to wait more than 45 min in a line behind a row of people returning there cars. They lack customer service and did not care about those who were late to there departing flight because of them. Me and my wife were highly unhappy with the service and they even charged us an extremely high fee for not feeling the gas to full. When it was a few meters off of the full line and they claim it was half tank.Not happy with Fox rental at all.

Horrible customer service

Plusy: Nothing

Minusy: After having a delayed flight my reservation was canceled while I was waiting in line I waited in line for over 30 minutes while my reservation was canceled by the time I got to the counter I was three minutes over passed my reservation time. The car reeked of cigarette smoke in the car before that reeked of marijuana I could not find one car that did not stink

Mixup

Plusy: The second choice car was ok.

Minusy: The management could have helped me with my reservation. The car was not cleaned. Could be better.

Plusy: The car was satisfactory.

Minusy: The pickup was chaotic. The workers were being lazy and the pickup area was unsanitary.

Never again

Plusy: Not much

Minusy: Counter person was helping multiple people while I was trying to get my car. Traction control on the car did not work properly so every time you hit the brakes it would kick in regardless of the speed you were going. Car smelled bad and had tape residue all over the left rear window.

rude worker

Plusy: The price

Minusy: The location. I did a priceline search for LAX rental car companies and the one I got was far from the airport. I didn't know that until I showed up. The worker who helped me was very sassy and rude and took 25 minutes to bring me my car when she told me to wait by the curb and she'd be right out!

Poor service overall

Plusy: They didn't give me a rental car, so there was nothing to like. They did reimburse my rental (I think) and the lady was nice on the phone.

Minusy: When I was in person at the Long Beach airport, the wifi was down and I couldn't even rent a new car (which I was going to have to pay triple my previous price for). I waited a long time then nothing came of it so I went over to National because Hertz said they couldn't help me and I was helped very quickly there.

Two LAX locations, no information, and gave our car away

Plusy: The LAX Airport location was gracious and took our reservation even though it was for another location (2 blocks away). Although it was quite painful to get there, we were treated well and got our vehicle and were on our way. Ensure your reservation is the LAX Airport location on Airport Blvd.

Minusy: First of all, the agent kiosk is usable I guess, if you just need your keys. The agent I spoke to over video, who was on the other side of the country, by the way, couldn't do anything to help me when we realized the reservation was not at that location. She advised me to go to the other location instead of talking to a real person not more than 15 feet away. Dear Hertz, advise your remote agents to punt to a local agent instead of asking your customer to LEAVE. Now, turns out there are TWO Hertz locations at LAX. The one the Hertz shuttle takes you to, and then the one in the Hilton Hotel. Our reservation had NO information that we reserved at the Hotel. We take the Hertz shuttle (driver doesn't say there are two locations) to the wrong location only to have to leave my family and baggage and Uber -- yes UBER -- they "didn't have any drivers" to take me to the other location. Our plane was 90 min late. The hotel location GAVE OUR CAR AWAY, and it was my fault I didn't call them. I was told to "just have a seat in the lobby and we'll find you a car and come get you." Just have a seat in the lobby and wait. On a Friday afternoon. At LAX. I could feel the traffic outside getting worse. I finally asked them what they meant by "find me a car." It means they call other locations to see if there are vehicles available. I ask them why they can't get a car from the location my family is sitting at 2 blocks away? "It doesn't work like that." WHAT? I pull up their website and show they have vehicles available, "You can't go by that." WHAT?? My wife finaly talks to an agent at the airport location, and FINALLY someone actually wants our business and not only rents us the car at the rate we reserved last FEBRUARY, gives us a discount as well. If your Hertz reservation says it's on 5711 West Century Blvd Los Angeles, CA, do NOT use it. They don't want your business.

Friendly staff, but a bit disorganized and poorly maintained vehicles

Plusy: I found the staff to be really friendly and approachable. The car itself rode well and was spacious. They gave us a free upgrade to a larger car, which actually made all the difference in the world for us since we were moving. We super appreciated that.

Minusy: They seemed to be a bit disorganized, maybe because of the internet outage they were dealing with. Also, I found the car to be pretty dirty on the inside and smelled like dog and cigarette odor. The back seats were covered in hair.

Not LAX location

Plusy: Car itself was great

Minusy: Beware of the address!!! I didn’t pay attention to the Hertz address when I booked the car since I typed LAX in Kayak. I assumed the place I was booking is near LAX. Entire six family members went to Hertz and then the crew told me we have to go to downtown Hertz. We had to carry all of our luggage while walking outside of Hertz (it’s a huge place) and too Uber to the downtown Hertz. Kayak! Please do something about the different location, time, etc than the users put down ( red, bold, italic) so that users don’t have to make such mistakes!!!

Poor service

Plusy: Clean car but online price is a complete lie

Minusy: They didn't allow me to use my own car insurance and made me pay 40 dollars per day. The lady was very rude and didn't treat me well. Never renting a car with Hertz

Horrible customer service

Plusy: The car was clean

Minusy: There was a hidden deposit. The deposit was never included in the total and you had to click on an additional link then scroll all the way to the bottom where it finally tells you there is a deposit on top of the total. I felt so tricked by not hiding such information rather than being upfront. Then when I returned the car I was running late for my plane. I asked if I could leave the car in front of their business and they could drive it to the back so I could catch the shuttle that was there at the time. They refused. I had to drive the car to the back of the business which I had to go around the block which wouldn't seem like much but this is LAX and it took an additional 20 min for me to simply hand over the car and key to a guy in the garage in the back. I almost missed the flight because they wouldn't budge on this. Neither would they budge or even care how hidden their deposit was. This is my last time using kayak and definitely Midway as well. Kayak u should look into these companies better. Very disappointed by both businesses.

Minusy: When I rented the car, I spoke with Mcar ans was assured that there would be shuttle service using Joe's Parking shuttles. When I got to the Mcar facility at LAX, I was told that I had rented the car at another location in LA and that is where I would have to pick it up. No shuttle service available. I went ahead and rented the car at the Joe's Parking facility and had to pay extra. Later, I also noticed that the clerk had added an unauthorized $66 upgrade. I would not use MCar, again, and would not recommend them to anybody.

Minusy: too expensive

NU IS NOW FAST TRACK

Plusy: NO MAJOR HASSLES. CAR DROVE FINE AFTER FOUL ODOR DISSIPATED FROM A/C

Minusy: RUDE MANAGER AT WESTIN COUNTER PICKUP; $500 SECURITY DEPOSIT WAS TWICE WHAT HERTZ, AVIS OR EVEN HOTELS HOLD ON CREDIT CARDS; GAS WAS 3/4 FULL ON PICKUP, HARD TO JUDGE WHERE EXACTLY THE NEEDLE BELONGS UPON RETURN.

Avoid Nu Car Rental!!

Minusy: Crappy location, unhelpful employees, long line to get the car, they had to take photos of every aspect of the car before I took it so clearly they want to nickel and dime you for everything, the car interior was filthy, the front tires were completely bald (thank god I didn't hit rain), and the best part, it came with 3/8 full tank of gas. I asked the attendant why it wasn't full, he said I just had to return it with 3/8 tank full. How does one accomplish that? Why not just return it filled? I told him that's ridiculous, and then he just said the car gets 20 MPG and that I should be able to figure it out. All in all this operation is trash, the cars are trash, and it's not worth the insignificant dollar savings to rent from here. Go with an established brand, such as Avis or Hertz. NEVER. AGAIN.

Minusy: I asked to extend the use of the car for 2 additional hours and was charge $52 dollars on a rental that was originally $23.

Don't be in a rush

Plusy: From landing to actually In car was almost 2 hours! Took for ever for shuttle to arrive, then pick up of car was s nightmare! Seem very incompetent workers!

Minusy: The customer service aspect was terrible. Before returning the vehicle I called to see what was the process to extend the rental. The initial transfer was done without saying anything not a “hold on” “one moment” or anything like that. After being transferred multiple times I was eventually redirected to the main store. They never could give an actual amount of hoe much it would be to extend. Upon returning, the guy to scan the vehicle in miscommunicated where he wanted the vehicle. He then got into an argument with my passenger as if he was he driver. The service was terrible and not a pleasant experience. Payless rental will never see my business again no matter what their low rates may be.

Long long long waiting

Plusy: Good car selection, attractive pricing.

Minusy: Extremely long waiting in line to pick up and drop off.

Payless blows

Plusy: Not a thing

Minusy: Shuttle does not run very often. Service is mind-numbingly slow. Cars are not ready. Car smells bad.

Minusy: The wait to get car was extremely long

Big Issue with Charges - I was grossly overcharged

Minusy: I was grossly overcharged. The $60 estimate turned into $230. This is outrageous. I was not given an itinerary or invoice to know what the charges relate to. I filled up the tank and dropped off the car on time. this is inexcusable.

Rented payless even paid more. Only to be given fox car rental

Plusy: Got to pick out car

Minusy: I paid extra for Payless bc fox rental had such poor reviews. Upon arrival the Payless desk was empty & we were told our rental would be through fox car rental. I could of salve $30 renting from fox to start with

Plusy: Girl at check in was nice

Minusy: No license plate on car. Drop off was either pay $15 or wait 30 min for airport shuttle. Unprefessional way to do business