Los Angeles Hotele

Plusy: Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa!

Minusy: Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same

Minusy: Not a real Four Seasons and drab in many areas. Worn furniture

Plusy: Beautiful hotel with excellent service. Only issue was that the room functions (lights, temperature, contact with staff) all occur through the phone/computerized. The phone software was rebooting all night one evening. I was unable to change the temperature of our room or contact the staff over the phone. Other that this, the hotel was lovely. I would recommend it for adults only.

Minusy: Please see above.

Plusy: The facility, staff and room were absolutely outstanding. Room was comfortable and patio with fireplace and jacuzzi was very inviting and good place to have breakfast. Spa was very exclusive and a premier experience. On-sight restaurant was also a treat with service staff, food and ambiance all scoring highest marks.

Minusy: Nothing. It was was wonderful stay.

Plusy: It’s beautiful! Amazing views and staff very friendly.

Minusy: There must be a nightclub in the building somewhere... I was on the 51st floor and there was club music Blasting all night long. And there wasn’t anything anybody could do. Music went until 2 in the morning and didn’t get much sleep.

Plusy: Amazing hotel. The pool and hot tub were great and the rooms were spacious, comfortable and clean. The hotel staff was extremely attentive and helpful. The views of the city from the lobby and rooftop bar were spectacular. The hotel was very close to bars and restaurants. Biggest bang for your buck extremely affordable considering all the amentities it has to offer.

Minusy: I loved everything.

Plusy: The view of the city at night

Plusy: Wspaniały widok, wygodne łóżko, biurko i częścią wypoczynkową. Ogromna łazienka!

Plusy: Very clean. nice staff. They put us in the room with the nicest view. The bed was very comfortable. Check out process was very easy, too.

Minusy: It was supposed to be a private balcony, but it was too open to the next balcony. There was no dividers between the balcony to balcony, so if the guests in the next room wanted to, they could just hop over to our balcony. It didn't feel safe.

Plusy: Beautiful hotel with very classy people that are there to help you with anything you may need.

Minusy: Our room was beautiful but felt like there wasn't enough vanity space in the bathroom.

Minusy: I received numerous bed bug bites.

Plusy: Wózek!

Minusy: Hałas z autostrady w nocy

Minusy: Trochę drogo.

Plusy: Wspaniały hotel ponownie.

Plusy: Piękny pomarańczowy kolor, romantyczna atmosfera, czysty pokój

Plusy: Wygodny, przyjazny personel i świetne jedzenie

Plusy: The pool area was very relaxing and comfortable

Minusy: The pricing for food and drink in the pool area was too high.

Plusy: everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult.

Minusy: besides the elevators, the parking is a bit far but okay. everything else is awesome.

Plusy: The room, the bed, pillows, shower, and the size of the safe.

Minusy: The daily parking fee of 22.00 and the additional 2.00 for taxes . Our card didn't work in the parking meter. We had to go another one. The a/c vent next to the bed was loud and the a/c kicked on.

Plusy: Hotel was beautiful and very clean. Pool was small, but the pool area was amazing, with cafe style seating in one corner, pool-side service, and a walk-up bar.

Minusy: The shower had some small sketchy spots in the grout and the plate on the showerhead was loose so there was a hole showing. There was also a hole in the bathroom wall that was loosely covered by one of those plates you put behind a door so the doorknob doesn't make a hole...At check-in we weren't provided with a trolley schedule so we showed up at 730pm to find out the trolley only runs every hour except at 8pm so we had to Uber to City Walk. Additionally at check in we inquired as to parking costs and we were told that self-parking was $22 and we wouldn't be charged for a second day as long as we were out by midnight. We actually had to pay for half a day.

Plusy: Convenience. The wedding we attended was held in the gardens of the hotel. Lovely garden, great service.

Minusy: No robes in the room. View of the parking lot not particularly inspiring. Noise from the highway annoying. Food not great. Restaurant VERY noisy, food below average. If you are without a car, you are kind of stuck. Swimming pool very crowded, good job we had no intention using it.

Plusy: Staff

Minusy: Noise Fans Tiny balcony Price

Plusy: Short trip with my boys to CA; Universal Studios was our destination. Garland's relaxed vibe was great. Boys loved the movie at the pool. Trolley to the park made it effortless for mom. Restaurant take-out at the pool made dinner easygoing. Pancakes were amazingly yummy. Room was comfy and trendy decor. Garland made this getaway super relaxing.

Minusy: Would suggest movies at the pool every night- the desk said only on weekends but keep in mind any day of the week traveling with kids is a weekend for us.

Plusy: Piękna sceneria w pokoju

Plusy: The hotel staff was very helpful, and the restaurants on the 1st floor were good options to get inexpensive food. The room we stayed in was very spacious having a full kitchen and living room. A big plus was USB charging ports just about everywhere you could imagine.

Minusy: The only negative was that we found candy bar wrappers in the bedside tables in the bedroom. Other than that everything was clean.

Plusy: Our was so nice and more spacious than we expected. Will definitely choose this hotel again when we visit LA

Minusy: Only bad thing was the Wifi was too slow

Plusy: Ogólnie rzecz biorąc doświadczenie/patio

Plusy: Nothing

Minusy: I was over billed and nobody return my calls.

Plusy: Nothing

Minusy: Forced to use service elevator as normal were out, the service elevator dropped multiple feet scaring all inside, then there was no power in the room and sat in darkness. We left halfway through the night.

Plusy: We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well.

Minusy: We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.

Plusy: Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.

Plusy: Green option to get points, guest services, room was clean, nice gym

Minusy: Nothing too serious. Weak shower water pressure, some light bulbs were out... maybe brand bath products?

Plusy: King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.

Plusy: Żaden

Plusy: Lokalizacja blisko centrum miasta

Minusy: Parking był straszny!

Plusy: Hotel was beautiful and incredibly clean. The bed was great and the bathroom was clean but a little outdated. The staff was amazing, especially Andrew who checked us in. The most amazing part though was the pool and the location!

Minusy: The only parking was valet and the pool closed early on weekdays. Bathroom could definitely stand to be updated but was incredibly clean.

Plusy: The hotel was very cute and has a lot of really cool features, chandeliers, lobby, bars, pools etc. all very cool. Room keys are actual keys and in a way that is very cute and old fashioned, it didn't seem as safe, especially with just a chain lock on the inside of the room door, and no deadbolt. The room was cute, beds were comfortable, bedding was clean. Could hear people on the street and cars clearly. So could use some sound proofing. If you went to the hotel for a event or party and didn't stay overnight I think you would be better off.

Minusy: Their is no coffee maker in the room and that little luxury would have been really nice since we were never able to use the breakfast during the time they provided. Their was no book talking about nearby restaurants and features of the hotel in the room by the phone, so that was odd. The parking lot was tiny and the spaces were extremely close and we were in a small sports car, so had to pay to park next door $30 one night and $24 the second. The bathroom in the room was tiny and very outdated, the shower curtain had a hole in it and was yellowed from wear. The main thing that I thought was gross was their was several black foreign hairs on the ceiling of the bathroom. I didn't want to call and make a complaint, and I saw the maid was a few doors down before we left so I left her a note with a tip on the bed that said "The room looks great, but their is a few foreign hairs on the ceiling of the bathroom, could you please take care of that? Thank you..." When we returned the note and tip were gone but the hairs on the ceiling remained. I thought it was rude to take a tip and not clean up the hairs on the ceiling. The bathroom was tiny. It wouldn't take long to see them if you looked up. That was my biggest turn off, but maybe the maid couldn't read english?

Plusy: quiet, very different from all hotels in the neighbourhood good price

Minusy: some rooms are a bit convoluted in shape

Plusy: Great atmosphere from the moment you walk inside. Tall ceilings with exotic decor. Lots of character. Tall, beautiful cactus trees outside by a pool that opens at 7am and has a DJ at night. Room is decent -- old-school but memorable. Moroccan style design with lots of mystical colors. No coffee maker or any of that, but they get a pass for being interesting. I paid 250USD a night but that's a bit much. For 150-180USD this would be a good deal. Good location, though there are some sketchy characters / homeless hanging around at night (definitely did not feel dangerous though). Staff was great. Polite and helpful. Subway is just a few blocks away. Overall a good base if you're staying in DTLA, IF you can get the room for around 150USD.

Minusy: The bad. They don't use keycards for the elevator or door. As mentioned, there are some sketchy characters outside, and there's lots of people coming inside for the pool parties at night. Anyone could just take the elevator upstairs and potentially kick a door down. Locks seemed kinda weak. No safe in the room, but they have 'em downstairs. Late checkout was 12.30pm and that's pretty BS. Stayed on the 8th floor so sound wasn't a problem, but if you're a light sleeper, don't stay on the lower floors. If you're looking for a sterile place to stay with grandma and the kids, this is not it -- better go with a chain like Hilton or Ritz. But if grandma used to be a hippie and you're fairly open, it's great.

Plusy: Nothing, no parking, room smelled like smoke, it was so bad we left and get them to give me my money back.

Minusy: Nothing I did not like anything about it. Room was terrable.

Plusy: Good staff, lovely old building, great access to convention center

Minusy: For $256/night, my room badly needed an update. There were only 2 power outlets - One shared between the TV and the AC and the other was inaccessible behind the bed. This just doesn't cut it in today's day and age, esp for a hotel that at least partially caters to the convention crowd. In addition, the bathroom was tiny and the shower was so narrow that I had to bathe sideways (2.5 feet, I measured.) Plus, there was nowhere in the shower to put items aside from the floor, no soap tray, nothing. I won't be staying here again. I knew it wasn't going to be the Ritz, but this was a tad too far into the 60s for me.

Plusy: The bed was incredibly comfortable.

Minusy: The bathroom was small, felt old, and was dingy. There was a roll of toilet paper by the sink like it was meant to be a hand towel. The floors are concrete and feel unkempt because of their coldness. The decor is also themed but feels cold and dingy, the rugs on the walls were half hung. The worst was the A/C in the window and being hot all night. We ended up running to the ACE to salvage our vacation.

Plusy: I enjoyed the exotic feel of the bar with the Indian decor. The pool area is gorgeous. Had I been able to arrive before 10pm I eould have enjoyed a dip. The water pressure in the shower was phenomenal. The hotel overall had old world charm and a nice bistro style dining area.

Minusy: The room smelled like mildew and dust. The bed was horribly pitted from years of bodies on each side. The sheets and pillows smelled like they were stuffed damp into a closet for the day then dried and put on the bed. The carpet was red at one point. Its brown and very dingy now. I wouldn't walk around without socks.

Minusy: pokoju brakowało żelazko

Plusy: Odnowiony pokój, nowocześne szczegóły.

Minusy: Okna w pokoju 722 są stare i nie pasują do odnowionego pokoju.

Plusy: Łóżko

Minusy: Brudne okna, słabe prysznica.

Plusy: Blisko lotniska.

Minusy: Parking

Plusy: Location go LAX. Accommodated late check out.

Minusy: Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.

Plusy: Liked location, price, shuttle, and that decent food choices were available after 10pm

Minusy: Rooms rather sterile.

Plusy: Had an excellent experience, staff accommodating and friendly, one of the better hotels I’ve ever visited

Minusy: No suggestions. Great hotel

Plusy: Newly refurbished, stylish and clean. Staff were excellent and willing to help with anything.

Minusy: Nothing negative

Plusy: The room was nicely updated.

Minusy: Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.

Plusy: Came with a group of the friends and the hotel was very nice. The staff is very accommodating and the hotel is very clean. I would definitely recommend if your looking for something near the airport that’s not too expensive.

Plusy: Long term parking is next door.

Minusy: Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.

Plusy: Well kept, clean, modern and friendly staff members! All you need at the airport property!

Plusy: It was very close to the airport and had shuttles to and from every 10 to 15 minutes. Very handy. Lots of places to eat in the lobby area.

Plusy: Clean, quiet.

Minusy: Just coming off a red eye with my wife and kids for a few extra hours of sleep during our layover; the decor was a bit over the top and certainly not what we expected from a Hyatt Regency. Weird 1950's lighting. Limited bathroom privacy. The whole room felt like a spaceship. This property shouldn't be a Hyatt Regency; it felt more like a W or an edgier brand. Hyatt Regency at other properties feels classier; this was too modern and hip for a family running on fumes.

Plusy: Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.

Plusy: Proximity to the airport and cleanliness

Minusy: Self Parking in an unmarked quick park building was inconvenient. Should have your name on the building somewhere.

Plusy: Wygląd hotelu

Minusy: Lokalizacja to trochę daleko od rzeczy do zrobienia.

Minusy: Obsługa klienta była niesamowita. Spędziliśmy wspaniały czas w naszej podróży. Na pewno wrócimy.

Plusy: Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work.

Minusy: Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.

Minusy: Okolica Wieczorem pusto na ulicy malo przyjemnie

Minusy: the check in staff was rude

Plusy: Clean facilities.

Minusy: 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.

Plusy: Location of hotel for what I wanted was good.

Minusy: Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David

Plusy: The 48$ parking fee is simply outrageous.

Plusy: Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations!

Minusy: I can't think of anything! Incredible stay.

Plusy: Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay

Plusy: Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place.

Minusy: It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..

Plusy: Cleanliness, the staff, facilities, bar, restaurant, the location!

Minusy: Mostly great experience! A couple of odd related employee related service issues but no big deal!

Plusy: I never stayed there.

Minusy: I tried to cancel since I learned that parking was additional across the street for $17 - no street parking if you have a car. A hostel shouldn't cost this much. I was better off just paying $60 at a cheap hotel/motel and have a room to myself! I wish I could get that money back. :(

Plusy: Fantastyczne dachu. Bardzo komfortowe pokoje. Doskonała lokalizacja.

Minusy: Niewygodne kanapy w pokoju. Nie jest to świetna sala do ćwiczeń.

Plusy: Piękny basen na dachu

Plusy: Loved the intense and sensual mood this hotel sets. Dark and plush, straight out of a European vampire movie. Decor and staff pay attention to detail. Great for lovers or a place to retreat to on a business trip.

Plusy: Lokalizacja, lokalizacja, lokalizacja

Minusy: Mały pokój, drogi parking.

Plusy: Doskonała obsługa i wspaniały apartament w widoki.

Minusy: Oznakowanie na siłowni drogę musi się poprawić.

Plusy: great room with great view facing the hills on 9th floor

Minusy: i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed

Plusy: Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.

Plusy: Very nice and clean. Great value and great location.

Minusy: Lower floors can be loud at night if there is an event in the restaurant.

Plusy: Great location, cool hip vibe

Minusy: Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.

Plusy: It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.

Plusy: Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues.

Minusy: No comment

Plusy: Beautiful room, helpful staff, comfortable bed.

Minusy: Needed to wear ear plugs as the road noise is quite loud.

Plusy: Great staff and great hotel, a little pricey for the size of the room but overall great stay

Minusy: Wifi was down with no notice, was on the phone with IT for over an hour

Plusy: Bardzo piękny, fajny budynek. Pokój był bardzo wygodny. Wspaniały widok na miasto.

Minusy: Nie bardzo blisko miejsca turystyczne.

Plusy: Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all.

Minusy: Wish Starbucks carries their normal breakfast items.

Plusy: There is no other hotel in the world like the Westin Bonaventure.

Minusy: "Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!

Plusy: Views were perfect, great dining, walking distance toetro

Minusy: Can be confusing when walking around, a little pricey on the breakfast, but the food was great,

Plusy: Very luxurious when walking in.

Minusy: Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work

Plusy: Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.

Plusy: Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo.

Minusy: Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.

Plusy: the bathroom and shower area was nice.

Minusy: The price of the hotel isn't worth the mediocre look of the room. Your paying for the location and name of the hotel not the actual luxury.

Plusy: If you wanted to be treated like royalty stay here. The staff is amazing

Minusy: Parking hotelowy personel był niegrzeczny

Plusy: Personel jest przyjazny i sprawny.

Plusy: Uwielbiam wszystko w tym hotelu, świetny personel wspaniały widok piękny hotel

Plusy: The location was convenient to the end purpose of our stay.

Minusy: The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.

Plusy: Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.

Minusy: Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.

Plusy: Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian

Plusy: Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.

Minusy: A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.

Minusy: Hot water was not working at all. Fixed by the morning but too late for evening activities. Nice to have a coffee shop open so early and the pool area was delightful. Friendly staff.

Plusy: Close to stapled center

Minusy: No hot water in the room on Friday afternoon, after a day at the gym, and pool. So we went out to dinner and Clippers game without a shower on Friday night. Once returning that night we finally had hot water shower, however no air conditioning. We called 2 times and no one came up to help. No manager response, no nothing. Also cold, hot tube at the pool during the day. Last, gym was closed so we had to go to front desk for key to adjacent hotel in order to use their gym. I’ve stayed at Marriott at least a dozen times before and always consistently great facilities. Eg. Times Square, union square, Anaheim, San Juan. This one had too many problems in one day.

Plusy: While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!

Minusy: The mattress was a little firm for my liking, but the bedding was exceptional!

Plusy: The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs

Minusy: The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.

Plusy: The room was nice and bed was comfortable.

Minusy: The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.

Plusy: Lokalizacja, ładny pokój, bardzo wygodne

Minusy: Parking jest bardzo drogie.

Plusy: Very clean, staff was incredibly nice, free water bottles

Plusy: Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel

Plusy: My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too.

Minusy: The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .

Plusy: Close to LA Live and The Pantry

Minusy: Not able to check in until 3PM. 'No rooms available at 2:40PM' ... so not a single room ready 20 minutes prior to check in time. No one mentioned very very loud band playing just under my window until 11PM. Hotel old and not impressive. My upgraded room did not seem any better than a standard room. Bed on a platform that is bigger than the mattress so be prepared to kick you toe in the dark.

Minusy: Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.

Plusy: Staff - very friendly. Rooms clean.

Minusy: Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.

Minusy: One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.

Plusy: Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed.

Minusy: AC is a little noisy.

Plusy: Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area.

Minusy: AC was noisy

Plusy: Great service!

Minusy: Parking is pretty expensive

Plusy: From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location.

Minusy: We liked our views, location,staff and walk friendly property.

Plusy: Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.

Plusy: The location is great, especially if you are attending a show at the Convention Center. The size and layout of the rooms are great, especially if you want added space for a meeting. Having a full kitchen and washer and dryer is certainly an added plus at these long meetings. Parking was great. Everyone at the property was super helpful and customer oriented and made you feel at home.

Minusy: The bedding and carpeting need a refresh. The hardwood, cabinets, and fixtures are all updated, but the room carpeting seemed 15 years old, it was so out of place it just stuck in my mind. A small blemish on an overall good experience.