The only thing I liked was the team on the airplane were very professional and that I had space in my seat because no one was seating next to me. Everything else was terrible. The food was awful, the entertainment system did not work 90% of the time, I was not able to watch even one movie properly without it stopping and posing all the time. To say that I did not have a good experience in the airport during boarding because it was an organized and a pretty big mess. I will never fly with them again
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Everything. the flight was cancelled and I get a new flight two days later
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
The food was surprisingly good, and the beverages plentiful. The seat back entertainment screen was super fun. The only problem was that my seat back did not recline, while those around me did. And on a 9+ hour flight where I knew I needed to sleep, really uncomfortable. I was definitely unable to sleep. 🙁
Minusy: "Staff does not understand regulation"
Plusy: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plusy: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Minusy: "Paying more attention to bags transportation between plains"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "It was canceled. And scheduled next day."
Plusy: "Crew was nice, flight was ontime"
Minusy: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Turbines did not start up initially. 1h delay."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Plusy: "Friendly staff!!!"
Minusy: "All good!!"
Minusy: "Everything, lost luggage and missed flights because of flights not making their time."
Minusy: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Minusy: "Opóźnienie lotu"
Plusy: "frequent passing out of water and juice; very good dinner; cheerful hostesses; choice of video entertainment"
Plusy: "There was an empty seat next to me. Sat near the back & it was still a pleasant flight with sufficient room in my seat. Served food & drinks with no charge."
Minusy: "I will fly Lufthansa every chance I get."
Plusy: "Food was excellent. Wide variety of entertainment options. Good German beer."
Minusy: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Minusy: "The list of movies was poor"
Minusy: "The crew change the seat with a new boarding pass without my permission . They are not professional at all"
Plusy: "Obsługa i jedzenie"
Plusy: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Minusy: "Service! Comfort!!"
Plusy: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Minusy: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."
Plusy: "The overall flight"
Minusy: "The meal on board"
Plusy: "Pleasant flight all around."
Minusy: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Plusy: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Minusy: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "The plane was nice and comfortable. The flight was only about 40 minutes."
Minusy: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Minusy: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plusy: "Very enjoyable great staff,"
Minusy: "Lower prices"
Minusy: "connection information very poor"
Plusy: "Seating room, food, and service"
Minusy: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Minusy: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Minusy: "Not a thing"
Plusy: "Flight was on time. Bathrooms were clean."
Minusy: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plusy: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Minusy: "More selection of food, more variety of sandwiches and bread used."
Plusy: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."
Plusy: "No comment since very short flight."
Minusy: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plusy: "on time polite staff comfortable flights with free coffee"
Minusy: "charging for bags"
Plusy: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Plusy: "The food and service were great!"
Plusy: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Minusy: "I didn't like that they tried to sell stuff on the plane."
Plusy: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Plusy: "The crew was fine. Got there on time."
Minusy: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Plusy: "A female pilot! Nice crew. Clean bathroom."
Minusy: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."
Plusy: "I mean, it was how a flight should be, painless."
Plusy: "Good flight attendants and a plus for the early arrival."
Minusy: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Plusy: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Minusy: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Plusy: "The crew was lovely"
Minusy: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Plusy: "Boarding was quick, the staff was friendly, the plane was clean."
Minusy: "I was really cramped in my seat and was unimpressed with the food."
Plusy: "plenty of space (very few passengers)"
Minusy: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Minusy: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."
Plusy: "The flight attendants were good at checking on the needs of the passengers"
Plusy: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Minusy: "I needed a gluten free meal and found it rather dry and unappetizing."
Minusy: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Plusy: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Plusy: "Not enough space to store items."
Minusy: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Minusy: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Plusy: "Staff was friendly"
Minusy: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Plusy: "Easy flight, nice crew members, no issues had here"
Minusy: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Plusy: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Minusy: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Minusy: "Crew service is very poor"
Minusy: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."
Plusy: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Minusy: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Minusy: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Minusy: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Plusy: "Loved the time of the flight. The airport was not at all busy and the flight was not full. The crew was awesomely friendly and the flight itself was perfect. We love SAS,"
Minusy: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Plusy: "We had 1 hour delay from Goteborg to Stockholm. When we arrived at Stocholm we had only 15 minutes for the next flight. I had to run 05. mile from Terminal to Terminal 5 to catch the next flight. I almost got heart attack due to stress and running. When I arrived at the gate the flight from Stockholm to Tampere had also 30 minutes delay. So unecessary stress and sweating and worrying.."
Minusy: "The scheduling"
Plusy: "The Plus Seating was really good"
Minusy: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"
crew members were good.Ground personal was good
Finnair crew is always polite and professional. Food was fine beautifully presented. Champagne is plentiful and the blueberry juice is delicious
There is nothing to like about Finnair. Zero service, a mediocre aircraft even though it's an Airbus A350-900 it does not have individual fresh air vents which obviously must be a Finnair option when ordering as Qatar Airways A350-900s do indeed have ................ but they ARE a 5* airline and Finnair is very much NOT. Full flight, no A/C running and as I said no fresh air vents, so it was very stuffy and uncomfortable. I had chosen my seat, as I am a fellow One World member (Qatar Airways Gold member), and isolated myself. When I made check in I looked again and repositioned myself, because obviously Finnair doesn't value my OW tier, and yet when I reported to the desk they had re-assigned yet me another seat sat next to a 'mini-whale' - so poor passenger seating allocation. To give a comparison - flew on a very full A380 QR003 DOH-LHR just 3 days earlier and I was informed by cabin crew that there only about 4 empty seats on that flight and yet 'one of those' was next to me !!! That is how you treat a Gold Member .... but not Finnair.
Flight crew and food were good as was in-flight entertainment. Seats were not very comfortable for an 8 hour flight.
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
British Airways food was very tasteless but the staff were very accommodating for me and my baby boy.
No in-flight refreshment apart from water/juice as standard. Seats were mediocre in comfort, legroom was barely sufficient.
Twice I called to see if A meal was served on the 1st class flight and was told no. So no gluten free meal for my wife and we purchased meals to carry on with us. Annoyed.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Plusy: "Great crew, on time, could get a good nights sleep"
Plusy: "All is great."
Minusy: "Nothing is not good."
Plusy: "Finnair is the best!"
Plusy: "The crew and service were welcoming, caring and attentive"
Minusy: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Plusy: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Minusy: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Plusy: "clean planes, timely service, nice flight attendants"
Minusy: "no power outlets narrow selection of juices/water on the plane"
Plusy: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Minusy: "Same as above. Seats very narrow. But enough leg room"
Minusy: "Seats were not very comfortable, although there was enough leg room"
Minusy: "Nice crew. Basic services. Early arrival."
Plusy: "Good flight, on time, nice crew"
Plusy: "UNCOMFORTABLE BED AND SERVICE"
Minusy: "BED, DRINKS"
Plusy: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Minusy: "Amenity kit was a little basic."
Plusy: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Plusy: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Minusy: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."
Plusy: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Minusy: "Crew great!"
Minusy: "the flight was 2 hours delayed."
Minusy: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
Plusy: "Great crew and service"
Minusy: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Plusy: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Minusy: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Minusy: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."
Plusy: "Flight was ok"
Minusy: "I didn't like the fact that it was delayed, with weather being in good condition"
Plusy: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Minusy: "Only coffee served over a 3-hour flight"
Plusy: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Minusy: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Plusy: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Plusy: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Minusy: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Plusy: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Minusy: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Minusy: "very little leg room for anyone over 6 feet"
Plusy: "Very pleasant crew!"
Plusy: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Plusy: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Minusy: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Plusy: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Minusy: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Plusy: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Minusy: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Plusy: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Plusy: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Minusy: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Minusy: "Small uncomfortable airplane."
Plusy: "I was not well and at the check in the lady was kind to change my seat ..."
Minusy: "I order a special meal ....no meal for me on the plan ."
Plusy: "easy - no surprises"
Jak zaznaczyłam we wcześniejszej opinii , przez wasz błąd nie mogłam wejść na pokład samolotu
czysty i nowoczesny samolot
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Załoga ściga o maski choć mam orzeczenie z sądu, że nie muszę nosić. To jest dopiero chore!
Minusy: "Jest ok polecam"
Minusy: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Plusy: "Bardzo miła obsługa i smaczna jagodzianka (dużo jagód)"
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "Seats were comfortable"
Minusy: "Rude crew,delays all the time"
Minusy: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Minusy: "Late boarding, late in arrival, not so great service"
Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i odleciał.wstyd i żenada"
Plusy: "Crew provided great service."
Plusy: "The flight crew!"
Minusy: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Minusy: "Have the plane on time"
Plusy: "było opóźnienie i nie podobało mi się to"
Minusy: "Samolot mały mało miejsca na nogi"
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "The flight was short and the crew was nice."
Minusy: "There was no entertainment for the short plane ride."
Plusy: "Przemiła obsługa dwoiła się i troiła żeby podróż upłynęła pasażerom w komfortowych warunkach. Pyszne jedzenie do wyboru na pokładzie. W czasie podróży bogaty wybór filmów, w tym kilka nowości."
Minusy: "2 godziny opóźnienia na trasie trwającej 2 godziny."
Plusy: "Crew as great! Good seats and good entertainment"
Minusy: "Cleaner bathrooms"
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Plusy: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Minusy: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Minusy: "Lot jak zwykle opóźniony"
Plusy: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Minusy: "Long flight hours."
Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"
Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"
Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."
Plusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Minusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."
Minusy: "Spóźniony godzinę. Bilety kupiliśmy pół roku wcześniej, a w obie strony system usadził nas osobno!"
Plusy: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Minusy: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Plusy: "Przystępne ceny, życzliwa obsługa."
Minusy: "Bardzo długi czas oczekiwania na bagaż na lotnisku Chopina. Tragedia!!!"
Plusy: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Minusy: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Minusy: "spoznienie 30 min"
Late departure by 45 min. with poor information to the passengers
Plusy: "Nie była nawet wody z Warszawy do Brukseli"
Plusy: "The crew reacted good to the change of plane"
Minusy: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Plusy: "The crew was amazing!"
Minusy: "Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed."
Minusy: "Delay of 40 minutes"
Plusy: "The flight crew were amazing and had lovely gifts for our daughter"
Minusy: "the flight was late and no food or drinks were available without paying rather high prices"
Minusy: "The entertainment choices needs updates and more varieties I believe."
Minusy: "To be given a blanket. And better choice in music"
Minusy: "Wasn’t given a blanket"
Plusy: "Seats were fairly comfortable with decent leg room."
Minusy: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Plusy: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Minusy: "Food was typical economy class fare."
Plusy: "Nothing really"
Minusy: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Plusy: "Attentive helpful and cheerful staff: on time"
Minusy: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Plusy: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Minusy: "The flight was delayed and seating arrangements for my family was not well done."
Minusy: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Minusy: "Not enough space for my legs"
Minusy: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Plusy: "The infligt entertainment was good."
Minusy: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Plusy: "Ease of boarding, reasonably comfortable seats on a short flight."
Minusy: "No liquids (soda, coffee, water) offered."
Plusy: "It actually tasted great!"
Minusy: "Movie selection was weak."
Plusy: "Crew was friendly and plane was comfortable."
Minusy: "There were no free food or beverage options."
Minusy: "Service for my mom was great!"
Plusy: "Excellent feature that shows your current trip progress on the world map. Excellent selection of movies. Excellent employees."
Minusy: "The seat was alittle uncomfortable."
Minusy: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Minusy: "Niie odleciał mój bagaż. Po 2 dniach kiedy go przywieziono do hotelu był zdewastowany i nie nadawał się do użytku."
Plusy: "No frills quick boarding and helpful attendants, great English. Don't spill drinks on you unlike certain airlines (looking at you Air France) Decent in-flight entertainment system and comfortable plane (well, as far as you can get in an economy) Basically everything related to the actual flight was great."
Minusy: "The fish entree was oversalted, but maybe that's how they eat fish in Belgium. In general airplane food took a huge nosedive in the last 10 years, so I'm not surprised."
Plusy: "Boarding was fast, we arrived early."
Minusy: "The plane was super hot, the crew never offered drinks or food to me"
Plusy: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Minusy: "Complete desinfprmation. No announcements and lack of support stuff. Worst airline experience ever"
Minusy: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Minusy: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Plusy: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Minusy: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Plusy: "Nothing out of the ordinary"
Minusy: "Wish there had been a place to plug in phone or other USB stuff"
Plusy: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Plusy: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Minusy: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Plusy: "On time Polite crew"
Plusy: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Plusy: "Your airline 100% better then Air Canada."
Plusy: "I flew on United, not Brussels, on this leg, too."
Plusy: "The flight was on time!"
Minusy: "All of it. Missed an event because of their delay. An event I paid for."
Minusy: "Required to pay even for a soft drink or juice."
Minusy: "We found the crew to be abrupt in manner on both flights."
Plusy: "Same as above"
Minusy: "Same as above"
Minusy: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"