Znajdź tanie loty do Islandii

Plusy: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"

Plusy: "Yes"
Minusy: "0"

Plusy: "Wasn't awake, can't say"
Minusy: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"

Minusy: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."

Plusy: "The meals were awesome, flight great!"

Minusy: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."

Minusy: "Very hot on board"

Plusy: "The seats aren’t the greatest"
Minusy: "Just the seats"

Minusy: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."

Minusy: "Boarding time needs to be longer. Also, too little time between connecting flights."

Minusy: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."

Plusy: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Minusy: "I think the choice of films could be improved."

Plusy: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Minusy: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"

Minusy: "very small seats"

Plusy: "the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding."
Minusy: "One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication."

Plusy: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Plusy: "A good airline and a good flight. Lots of entertainment options."
Minusy: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."

Plusy: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Minusy: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."

Plusy: "The service was outstanding!"
Minusy: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."

Plusy: "good flight didn’t have any problems"

Plusy: "Swiss is the best"

Plusy: "Very Pleasant Staff!"

Minusy: "None"

Plusy: "3"
Minusy: "Everything"

Minusy: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."

Plusy: "Friendly service and food"
Minusy: "Older plane with no entertainment"

Minusy: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."

Minusy: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."

Plusy: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"

Plusy: "Very friendly crew, good legroom in economy, excellent meals."
Minusy: "None"

Plusy: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Minusy: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."

Plusy: "It was a great flight. Even the food wad good, especially the snacks!"

Plusy: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Minusy: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."

Plusy: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Minusy: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."

Plusy: "Prompt and business like"
Minusy: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "EXCELLENT LEG ROOM"

Minusy: "Delayed"

Minusy: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Plusy: "The chocolate"
Minusy: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."

Plusy: "Crew members are very professional and services are good."
Minusy: "Very few selections of movies Seat are congested"

Plusy: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."

Plusy: "good service"
Minusy: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Minusy: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."

Plusy: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Plusy: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Minusy: "Nothing"

Minusy: "see above"

Plusy: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Minusy: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."

Minusy: "I missed a collecting flight due to weather and the airline refused to rebook my flight."

"I Love Lufthansa airline s and all crew … always accurate and direct thku"

Plusy: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Minusy: "Same airline coming from one place have different methods it’s a bit confusing."

Plusy: "Comfy seat."
Minusy: "Plane was late, crew was surly."

Plusy: "Crew was great."
Minusy: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."

Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."

Plusy: "Crew excellent...seats small and not too comfortable for business class."

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Minusy: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"

Minusy: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."

Minusy: "Komfort siedzeń w klasie Premium Economy"

Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"

Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"

Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"

Plusy: "Crew was nice. I will go again with Lufthansa."

Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."

Plusy: "Crew was very kind and attentive"

Plusy: "Smooth flight. Friendly crew."

Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."

Minusy: "Flight was late due to inadequate staffing - one pilot was missing."

Plusy: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Minusy: "nothing"

Plusy: "Nothing"
Minusy: "Totally chaos and personal unprofessional and with very poor behavior."

Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."

Plusy: "Timing"
Minusy: "Entertainment"

Plusy: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Minusy: "No issues."

Minusy: "Opóźnienie lotu"

Minusy: "Lack of drinking water fountains at the KRK airport"

Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."

Plusy: "Obsługa i jedzenie"
Minusy: "Nic"

Plusy: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Minusy: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."

Plusy: "Everything was on time, the service was very nice as well. No problems at all."

Plusy: "Punktualność i obsługa stewardess"

Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

Plusy: "efficient service. timely departures/ arrivals"

Plusy: "Komfort lotu i bezpieczenstwo"

Plusy: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"

Plusy: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Minusy: "Nothing."

Plusy: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Minusy: "I cannot think of a thing that I did not like."

Plusy: "We left an hour late. Pilot made up most of the time in the air."
Minusy: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."

Plusy: "3"

Plusy: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"

Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Plusy: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Minusy: "Crying babies-but that's not the airlines fault at all"

Plusy: "Reasonably good entertainment and ability to charge electronics with USB"
Minusy: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."

Plusy: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Minusy: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."

Plusy: "Crew was great, on time flight, clean plane."
Minusy: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Plusy: "Staff were polite"
Minusy: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Plusy: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Minusy: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Minusy: "Klm is the best, even on a 40min they served small breakfast."

Plusy: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Minusy: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Plusy: "Nothing"
Minusy: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Plusy: "The crews were pretty great!"
Minusy: "The regulating of the temperature."

Minusy: "Information on arrival time was not correct"

Plusy: "Boarding was quick and flight was calm"
Minusy: "The coffe and breakfast."

Plusy: "Crew was great, very responsive and hospitable!"
Minusy: "more lunch choices, especially choices without dairy products."

Plusy: "Nice staff and no delay"
Minusy: "Instead of crisps maybe a bit of cheese or crackers"

Plusy: "Seat comfortable"
Minusy: "Flight was delayed and overhead bin space was very small"

Minusy: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Plusy: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Minusy: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plusy: "Like the overall KLM experience"
Minusy: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Plusy: "Crew were great, food, entertainment, seat and everything else was great as well."

Minusy: "Larger meals."

Plusy: "Good food, friendly service"
Minusy: "More trash pickup; only one round of beverage service"

Minusy: "Turn the lights on early making it hard to sleep"

Plusy: "Good comfortable seat with extra leg room. Pleasant crew."

Plusy: "Boarding agent extra effort to improve my seating!"
Minusy: "Food amount less than expected."

Plusy: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Minusy: "Nothing"

Plusy: "Very pleasant, professional crew"
Minusy: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Plusy: "Friendly staff"
Minusy: "Leg room"

Plusy: "Crew where awesone and the choice of entertainment was fantastic"
Minusy: "Seats way to close together"

Plusy: "Friendly crew."
Minusy: "So many people on a 747!!"

Plusy: "Great food"
Minusy: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Plusy: "Food was excellent, frequent and filling"
Minusy: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Minusy: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plusy: "Friendly attendants. Decent food, and frequent snacks and beverages."
Minusy: "No charging ports for electronic devices."

Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Minusy: "Food"

Plusy: "Short flight with good communication."
Minusy: "Nil to complain."

Plusy: "On time"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Plusy: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Minusy: "Nothing to be honest . All positive."

Plusy: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Minusy: "Not much to comment on here."

Minusy: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Plusy: "Great crew service. Among the best ever."

Minusy: "Okay"

Plusy: "Jak zawsze w KLM wysoki standard"
Minusy: "Spokój"

"They let us board without checking our documents. We thought we had everything but then when we got to the stockholm airport, the immigration office wouldn't let us pass and we've been stuck here, unable to leave, we've missed our connection as well. The document that was invalid was our US vaccine certificate (Moderna, double vaccinated by May 2021). The Swedish government doesn't see it as valid. So SAS should have stopped us from boarding the flight when they checked our vaccine card at the New York airport. Horrible experience."

"Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'("

Plusy: "Amazing crew, fast boarding."
Minusy: "Uninspired food. I was served the same meals 30 years ago."

Plusy: "Boarding process was smooth."
Minusy: "Cramped seats, at least it was a short flight."

Plusy: "The crew was very nice , and very comfortable seats ."
Minusy: "Everything was great"

Plusy: "The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful."
Minusy: "Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning."

Minusy: "."

Minusy: "Luggage fee were outrageous."

Minusy: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."

Plusy: "Easy, efficient"
Minusy: "Entertainment, food, comfort"

Minusy: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."

Minusy: "Flight was cancelled and received no notification from the airline, no re-booking help... nothing. Had to figure everything out myself and couldn't get another flight till the next day and was stuck in the airport for 8 plus hours trying to find answers. I will never book an SAS flight again."

Plusy: "The food was great and the staff were excellent."
Minusy: "The entertainment selection was limited and there were no live channels - just prerecorded content"

Plusy: "Boarding on time"
Minusy: "Unfriendly crew & awful food"

Plusy: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Minusy: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."

Minusy: "I had a middle seat."

Plusy: "A lot of leg room"
Minusy: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"

Plusy: "Aisle seat"
Minusy: "Nothing was complimentary"

Plusy: "Terrible"
Minusy: "Everything"

Plusy: "Excellent all around. Super smooth, friendly and fast!!"

Plusy: "On time, easy boarding"
Minusy: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Plusy: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Minusy: "Nothing"

Plusy: "Jal is the best airline"
Minusy: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"

Minusy: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."

Plusy: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Minusy: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."

Plusy: "Softest landing ever"
Minusy: "Not much entertainment but a domestic flight"

Plusy: "It was a normal flight, only a few hours long. The crew was very nice."
Minusy: "Once again, just some leg, and arm space issues but that's to be expected."

Plusy: "Nice TV's. Good selection"
Minusy: "Flight attendants were rude to English speakers."

Minusy: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."

Plusy: "The crew was fine. Got there on time."
Minusy: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"

Plusy: "The flight was comfortable and the onboard crew were very nice."
Minusy: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."

Plusy: "Plane was clean, flight staff was friendly."
Minusy: "No problems!"

Plusy: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."

Minusy: "Flight cancelled without warning less than two hours before departure."

Plusy: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Minusy: "Boarding very slow. Staff a bit inattentive"

Plusy: "I got to my destination all in one piece which is what really matters most."
Minusy: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."

Plusy: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."

Plusy: "Delicious food"

Plusy: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"

Minusy: "Delayed, charged even for water:("

Plusy: "Flight was on-time, fast, efficient boarding, on-time arrival."
Minusy: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"

Plusy: "No problems, great crew, easy check in and on time!"

Plusy: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Minusy: "Food was just okay, some beverages had to paid like in low cost flights"

Plusy: "It was quick and on time and not very crowded. Nice crew."
Minusy: "No snacks and no entairtainment."

Plusy: "Passengers nice"
Minusy: "Food options not everyone eats chicken"

Plusy: "Smooth flight - outstanding airport"

Minusy: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Minusy: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."

Plusy: "My seat did not recline."
Minusy: "That the staff didn't seem to think it was a big deal."

Plusy: "More room in normal seats and more comfortable. Newer and better screens than United too."
Minusy: "Airplane food is almost never great, but it was edible."

Plusy: "On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable."
Minusy: "Stop misleading passengers to make money"

Plusy: "Wifi and the nice crew"
Minusy: "The food option"

Plusy: "Crew was friendly and efficient."
Minusy: "Seats were pretty uncomfortable."

Minusy: "Nothing was included"

Plusy: "crew was polict"
Minusy: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."

Plusy: "Staff friendly at all junctures check in gate and in flite"
Minusy: "Bus gate, long wait, small seat for price i paid, food very mediocre,"

Minusy: "I paid for a seat and not given a seat assignment. Then because of that I was almost bumped off the flight. If I had not been traveling in a group I would have been bumped off my flight. In addition no food or drink was offered. Everything had to be paid have ahead of time. Not good at all"

Plusy: "We almost died!!! Engine failure during flight"

Plusy: "nothing"
Minusy: "airplane too small for11 hours flight , everything you need to pay for even your water and earphone !"

Plusy: "Great new Dreamliner and very attentive crew!"
Minusy: "Dinner was lovely but other offered snacks were very average. Very modest selection of movies, too."

Minusy: "Friendliness of the staff. Plane is outdated and small. It flies. But I felt unsafe and claustrophobic"

Plusy: "Nothing."
Minusy: "Being on a flight for 11 hours and they don’t provide a meal, and have to pay for a check in. That’s absurd."

Plusy: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."

Plusy: "Seat comfortable, easy and fast boarding"
Minusy: "Offering at least water to travelers even if they didn’t pay for food would be a minimum to expect!"

Plusy: "Cena"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."

Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."

Plusy: "Comfort of the dreamliner and feeling safe to fly."
Minusy: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."

Plusy: "Love the airplane wow"
Minusy: "In barcelona we where told we had to stay in line even do we are going by seaction and we could have been seating in the chair."

Plusy: "New aircraft Good entertainment"
Minusy: "A bit too cold"

Plusy: "Punktualność miła obsługa. Polecam."

Plusy: "No turbulence"
Minusy: "Everything had to be paid for. A sip of water, a snack, they do not provide meals like every other transatlantic flight. The flight was delayed 3 hours and hopefully my connection wasn't also delayed. Very uncomfortable seats and also had to pay for blankets."

Minusy: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."

Minusy: "My flight was changed to a flight I could not make. I had to cancel flight to Oslo and Spent extra $500 to purchase another flight. Very unhappy."

Minusy: "They lost our bags in the transfer and did not even offer water on the flight!"

Plusy: "Excellent services"
Minusy: "We had to stay on the plane because “the stairs were broken”. Once the staircase was replaced, we still had to stay on the plane for another half hour because the bus could only pick up so many people to the terminal. ORY is not a good choice of destination."

Plusy: "Comfort was adequate. Flight staff were helpful and friendly."
Minusy: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."

Plusy: "Food was ok and staff was friendly."
Minusy: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."

Plusy: "No line at all at check in. Decent leg room for a 6'1" guy like me. Meal tasted good!"

Plusy: "The Dreamliner is a great plane and it's as comfortable as you can expect from an Economy flight. Entertainment options are limited but sufficient. Check-in and boarding are very efficient. Overall, flying Norwegian is a good experience."
Minusy: "- Dehydration: In a 12 hour flight, there wasn't any single drink offered outside of the meal ones. Seriously, 12 hours without bringing water to people? It's great to have higher air quality for better jet lag, but water is prime in that regard. It seems to be a recurring pattern in this flight, no water service. Of course, you can just go and walk up to them and ask for water, but chances are you will get frown at for the annoyance. - Upset staff: Another passenger was seating on my seat when I boarded and asked me to swap places so that he wouldn't have to move. I agreed, and I notified the flight attendants of the change so they knew where to take the meals. I thought I was being nice to them, but I still got rolling eyes and lost stares whenever they came for meal service and they had to revisit the situation. I don't get it."

Minusy: "Giving out water should be free!"

Plusy: "Check in was prompt, and easy. Boarding was quick and on time. Staff was pleasant. I don't know why they get bad reviews, their guidelines are easy to follow, and I've been lucky enough to have no problems with them yet."
Minusy: "The seats are a bit crammed, but manageable"

Plusy: "Ok"

Plusy: "The seats the leg room"
Minusy: "The entertainment was all old stuff Boarding was delayed and the check in area was not really very well set up you had to take your bags once checked in to another area whilst manoeuvring round people"

Plusy: "Free entertainment on a long flight made up for other shortcomings."
Minusy: "Zero complimentary services included with ticket as provided on other airlines I have flown with. Not even water. The flight attendants didn’t even acknowledge the passengers who did not pay for meals. Not once was I asked if I needed anything, not even a menu. Something I appreciate with other airlines. Another problem for me was the temperature in the plane. I was freezing and could not get warm. The airline required that I check my bags (the same bags I carry on with other airlines) so I could not access other layers. It was nice to see on my way out of the plane that all the first class passengers had blankets provide while everyoneone else was freezing. Thanks for even offering, Norwegian air."

Plusy: "Comfortable planes and great prices"
Minusy: "Having to pay for drinks, even water!!"

Plusy: "Economy Seats were comfortable"
Minusy: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."

Plusy: "decent leg room in economy, loved the humid air and low cabin pressure, polite staff"
Minusy: "very few vegetarian , and almost no vegan options for food."

Plusy: "I liked the movie selection, that the seats reclined and the staff and food."
Minusy: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."

Plusy: "Nothing"
Minusy: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."

Minusy: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"

Plusy: "The lighting, and USB port at every seat."
Minusy: "Departure delay of almost two hours then another delay for passengers with security issues. Why weren’t the security issues cleared up during the other two hour delay? There is no food. Not even an offer of water or coffee."

Minusy: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"

Plusy: "Nothing"
Minusy: "Food, seat, entertainment"

Plusy: "Price"
Minusy: "all good"

Minusy: "Jobbigt att behöva åka buss till och från planet"

Plusy: "We just flew on September 11th from NY to Paris on Norwegian. The flight was on time. The check-in was pleasant and courteous (you cannot check in online). The cabin was not quite what I would call "business class"-- they call it "premium". The seats were spacious enough, the cabin clean and well-maintained throughout the flight. The crew professional and helpful. The equipment is the best-- the new Boeing Dreamliiner. Not what you would expect from a low cost company. We landed on time. Baggage elivery was prompt. I would do it again."
Minusy: "I travel all year internationally. I am 5'5" woman. The Premium seats must be designed for a tall Scandinavian male! I couldn't find a comfortable position. The headrest was too high and shoved my head forward, there was a hollow behind my back (and no pillows distributed). The seats do not recline to flat-- more like economy plus seats on other airlines. The foot rest tilts down, so you can't cuddle up to compensate for the discomfort, despite the ample width. Do eat before you board and carry a few snacks. But honestly, for this price, no complaints. I did notice that one or two of the passengers had drunk too much beer in the Alitalia Lounge at JFK and carried them onto the flight, were then rather loud and unpleasant. The attendants seemed to ignore them.I didn't sleep a wink, but the crossing was uneventful."

Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."

Minusy: "my previous flight was delayed and I missed checkin for this flight by 10 minutes and was not able to make the flight, even though I had enough time to do so. Had to pay $2000 for a new ticket. TERRIBLE experience."

Plusy: "-Great selection of movies on the tablet, great service for what you pay for. -Overall good experience"
Minusy: "-Took off half hour late, causing us to be sitting on the runway in Boston for an extra 45 minutes. Unavoidable but no explanation. -Skipped my row twice when asking for drinks"

Plusy: "Plane was okay and the food was pretty good."
Minusy: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."