Lied and said the plane had left when I could see it at the gate. Every flight was delayed and lufthansa was the reason I missed my flight, but they had no remorse. They are declining in customer care and on timely departures
Plusy: "The crew was amazing"
Minusy: "The WiFi"
Plusy: "Vegetarian option of the food. Constant hydration"
Minusy: "Better boarding and entertainment"
Plusy: "Great Crew"
Minusy: "It would have been better had we not had a delay of 50 Minutes"
Plusy: "The planes were well maintained. Good entertain emend choices. Food was decent too"
Plusy: "Everything other than luggage situation"
Minusy: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Plusy: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Minusy: "the seat did not recline. the touch screen for movies and albums was not working reliably."
Plusy: "Reliable airline."
Minusy: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "Departure arrangement at Budapest airport was total confusion; the plane and departure was approx. 2 hours late. The result: we missed our connecting flight from Munich to Washington DC, thus loosing a whole day to return home. Huge disappointment !!!"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Seat was comfortable and cool."
Minusy: "Everything else"
Plusy: "Very clean cabin, crew efficient and friendly"
Minusy: "The sweet pastry is horrible, please bling back the cheese sandwich/ or similar."
Minusy: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Plusy: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Minusy: "Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Plusy: "Nice comfortable flight"
Minusy: "misspellt my name!"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Plusy: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Timely departure and landing"
Plusy: "service much better Dennis was excellent and attentive!"
Plusy: "Great ride in a big plane!"
Minusy: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"
Plusy: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Minusy: "nothing wrong"
Plusy: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Plusy: "I love that I only had to take 2 planes I will buy this way again"
Plusy: "The video library was huge, current and very helpful. The good was great"
Minusy: "Way too stingy with ice - 4 ice cubes at one time was the max allowed."
Plusy: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Minusy: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Plusy: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"
Plusy: "comfortable seats"
Minusy: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Minusy: "Opóźnienie lotu"
Minusy: "Attitude of staff very poor at a request for a drink of water"
Minusy: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Plusy: "Obsługa i jedzenie"
Minusy: "seating is very cramped when the plane is full"
Plusy: "everything was good other than the entertainment package"
Minusy: "not verymany movies to select"
Plusy: "On time and good service"
Plusy: "Everything was fine even though the plane was late,"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Plusy: "fast and friendly checkin, fast boarding, easy transmit"
Plusy: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Plusy: "Seat was very comfortable. Crew was great."
Plusy: "Seat was very comfortable and lots of leg room. Food was good."
Plusy: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Minusy: "I really expected more from Austrian airlines."
Plusy: "The cleanest of the airport and the airplane"
Minusy: "The 15 hours layover"
Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Plusy: "That we landed in the end"
Minusy: "More communication to passengers when there are so big delays (almost 2 hours)"
Plusy: "Everything was just right."
Plusy: "Decent amount of space between seats"
Plusy: "Service was outstanding!"
Plusy: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Minusy: "long layover before my next flight to Chicago"
Plusy: "I liked the abundant choices for entertainment and the comfortable seating."
Minusy: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Minusy: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Minusy: "I had a weelchair and nobody assist me in Viene in Austria"
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Plusy: "I liked that the plane eventually came..."
Minusy: "That the plane was an hour late..."
Plusy: "Staff were always courteous."
Plusy: "Enough legroom for economy"
Minusy: "Basic food - poor in fight entertainment"
Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."
Plusy: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Minusy: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Minusy: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Plusy: "Everything OK"
Minusy: "Arrived 5’ later, lost train"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Ground crew was very kind"
Minusy: "My ordered vegetarian meal was missing on the way back :("
Plusy: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Plusy: "Boarding process quick and on time."
Minusy: "no entertainment to rate."
Plusy: "Wonderful flight attendant. (I think his name was Stephen?)"
Minusy: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Minusy: "Food I think getting worse."
Plusy: "I like the food , service and clean airplane."
Plusy: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Plusy: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Minusy: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Minusy: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Plusy: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Minusy: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Minusy: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Plusy: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Minusy: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Plusy: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Plusy: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Plusy: "Staff was pleasant and competent"
Minusy: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plusy: "Decent between chare distance for a medium sized airplane (A321)"
Minusy: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Plusy: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Minusy: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Plusy: "It was such a short flight, no comment for this leg."
Minusy: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."
Minusy: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Podczas lotu zabrakło napojów, stewardesy bywają opryskliwe.
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Załoga ściga o maski choć mam orzeczenie z sądu, że nie muszę nosić. To jest dopiero chore!
Minusy: "Jest ok polecam"
Minusy: "Jest ok polecam"
Minusy: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Minusy: "Lot był opóźniony o godzinę, wiele osób nie zdążyli na swoje dalsze loty do Europy."
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "Seats were comfortable"
Minusy: "Rude crew,delays all the time"
Minusy: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Plusy: "Wsadzili do autobusu podwieźli pod samolot i nie wypuszczali. Na dworze skwar - w autobusie gorąco - jakieś 70 osób gotowało się jak w piekarniku."
Minusy: "Logistycznie podejść do tego - później wyjechać autobusem - tak aby dojechać pod samolot i od razu wypuścić."
Minusy: "2,5 H opóźnienia dla lotu który trawa 1:20 to naprawdę bardzo dużo"
Minusy: "Late boarding, late in arrival, not so great service"
Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i odleciał.wstyd i żenada"
Plusy: "Crew provided great service."
Plusy: "The flight crew!"
Minusy: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Minusy: "Czystość w samolotach"
Minusy: "Have the plane on time"
Plusy: "było opóźnienie i nie podobało mi się to"
Minusy: "Samolot mały mało miejsca na nogi"
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "The flight was short and the crew was nice."
Minusy: "There was no entertainment for the short plane ride."
Plusy: "Crew as great! Good seats and good entertainment"
Minusy: "Cleaner bathrooms"
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Jak zwykle perfekcyjny pilotaż"
Minusy: "Jedzie w opcji Menu Premium niesmaczne. Brak napojów podczas lotu, pomimo, że opcja Premium je przewiduje. Nie polecam dokupywania tej opcji - podanie „plaltykowego”, sztucznego jedzenie na porcelanie nie jest warte swojej ceny. Nawet herbata była ochydna. Ekran systemu rozrywki nie działał."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Plusy: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Minusy: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Minusy: "Lot jak zwykle opóźniony"
Plusy: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Minusy: "Long flight hours."
Plusy: "Direct flight"
Minusy: "Long flight."
Minusy: "Ponad 1h opóźnienia"
Plusy: "Profesjonalny personel pokladowy"
Minusy: "Brak informacji o spodziewanym opóźnieniu na gate. Obsługa bagażu na Okęciu to kpina, po 20 minutach czekania informacja że potrzebują jeszcze co najmniej 30!!!"
Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"
Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"
Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."
Plusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Minusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."
Plusy: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Minusy: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Plusy: "Przystępne ceny, życzliwa obsługa."
Minusy: "Bardzo długi czas oczekiwania na bagaż na lotnisku Chopina. Tragedia!!!"
We had to stand for 25 minutes after showing our Boarding Passes before being allowed to walk to the plane. It would have been better if they delayed boarding until everything was ready.
The lady at the check in desk was brutal. I explained her that I'm coming 2 com connection flights and I did not know that I have do to ht th the myself. She insisted and had me pa id the 50€
People are not wearing masks and crew don’t care
Minusy: "Mógłby się nie opóźniać"
Minusy: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Minusy: "I tried to check in 24 hours before the flight and was unable to, resulting in a missed flight and hundreds of USD for another flight plus the cost to get to another airport"
Minusy: "Nie wpuścili na pokład bo był błąd w nazwisku,"
Plusy: "Staff was very friendly both ground and cabin. Flight left a little late but all in all it was a good service. I certainly wouldn't complain."
Minusy: "I didn't particularly like the constant upsale(online)but then it is a budget airline, so this is to be expected these days"
Plusy: "On time"
Plusy: "Dużo miejsca na nogi / ale to dodatkowo wykupione miejsce na nogi. Ma to sens przy dużym wzroście."
Minusy: "W takie upały mogli by dawać wodę za darmo."
Minusy: "Bagaż podręczny, chociaż żeby mały plecak był. Rozmieszczenie pasażerów jest co najmniej złośliwe."
Plusy: "Fast and efficient"
Minusy: "Check in is a nightmare, questions are crazy even though you have paid extra for priority and 10kg carry on still had to check it in under the plane"
Minusy: "W samolocie było zdecydowanie za ciepło"
Plusy: "Załoga super"
Minusy: "Siedzenia, sa strasznie niewygodne"
Plusy: "Przybyliśmy na miejsce 25 minut przed czasem!!!!"
Minusy: "Nic :)"
Plusy: "Amazing crew"
Minusy: "It would be nice if the back of the chair was reclining"
Plusy: "Got us from a to b."
Minusy: "No announcements or apology for lateness of slight by 1hr 15 mins No tunnels direct to plane from gate. Long flights of stairs from gate to tarmac. 10 minutes queuing on tarmac to board plane. No priority for those like us with child under 3 yrs we were always in the back of the queue. Coach from plane to terminal twice overfull and nowhere to sit with 2 year old child with slippery and wet floors. Lack of seating room uncomfortable journey. Vastly overpriced food and drinks on plane, not priced in £s so unable to pay."
Plusy: "Flight was smooth an was in early"
Plusy: "miła odprawa i załoga pokładowa"
Minusy: "kolejki i czekanie na wejście (mimo priority) bardzo głośne zachowanie pasażerów - dzieci oągłdały głośno filmy bez słuchawek, rodzice mniejszych dzieci pozwalali im wrzeszczeć dla zabawy, niektórzy dorośli krzyczeli do siebie"
Plusy: "Sprawnie, bez niespodzianek, o czasie, miła załoga"
Minusy: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Minusy: "Had to pay $60 to check in because we had booked the flight after Aer Lingus canceled two of ours in less than an hour. It was good we got the flight and I will give kudos for that because we had to get to Manchester before our other flight took off, but we were surprised at the high price to have the person check us in if we didn't do it online. Lesson learned."
Plusy: "front-line staff were sincere. Plane was well-maintained."
Minusy: "Chat staff wasn't competent."
Minusy: "Opóźnienie lotu częste w przypadku Ryanair"
Minusy: "Odlot opóźniony o 3h."
Plusy: "Efficient service on board."
Minusy: "Service slow on the ground but not terrible. The person who handled the bags was efficient but a miserable person and rude. That is not necessary! I am referring to checking the bags at the check in and check bag counter in Catania."
Minusy: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"
Minusy: "We were delayed by an hour. There was no where to sit and there was no information about what was happening. Onboarding was chaotic. The luggage masters where not by the plane when passengers where ready to board so people just went up without handing in their luggage."
Plusy: "Bad and expensive"
Minusy: "Bad expensive and delayed"
Minusy: "Duże opóźnienie i złe wyrównanie ciśnienia w kabinie przy podchodzeniu do lądowania/ wrzask dzieci i godzinne dochodzenie do właściwej słyszalności dorosłych/"
Plusy: "Arrived on time"
Minusy: "Screaming children and little food on offer. No tea...again"
Minusy: "hałas, bałagan"
Plusy: "Everything . Staff, efficiency ,boarding process"
Minusy: "Nothing I can think of"
Plusy: "Nothing! Terrible airline and so inefficient"
Minusy: "Waited over an hour to board while we stood in line for this ! Stayed an additional 45 mins after landing for our luggage to drop. Horrible horrible airline"
Plusy: "Wszystko było ok"
Minusy: "Brak przygotowania samolotu do lotu. Opóźnienie 1h"
Plusy: "Piękne widoki nad lotniskiem w palermo. Bardzo miły i komunikatywny pilot! Punktualnie i profesjonalnie"
Plusy: "Brakowało mi polsko języcznej obsługi. Na locie krajowym to powinien być standard."
Plusy: "szybki sprawny lot"
Minusy: "Troche dziwnie wyglada sytuacja z tym ciaglym nagabywaniem do zakupów, np perfumy w dobrej cenie, a może zegarek, troche jak na targu w Egipcie :)"
Minusy: "6 godzinne opóźnienie lotu"
Plusy: "Please return my money."
Minusy: "Please return my money."
Plusy: "The flight was easy; no issues."
Minusy: "No USB charging ports on the airplane."