Znajdź tanie loty liniami Austrian Airlines

Flight canceled , no communication

Minusy: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

Austrian Airlines has a service of a budget carrier

Plusy: Clean and new planes. On time.

Minusy: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!

Luggage

Plusy: I had to pay 75 USD for 3.6 KG extra. Very annal

Minusy: I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!

Did not have seats and no luggage

Minusy: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.

Minusy: small seats,no LCD for each one,food nor so good.

Basic

Plusy: Very nice staff on board and timely departure

Minusy: Cold during the flight

Basic

Plusy: Timely departure and pleasant staff on board

Minusy: It was cold during the flight,

Minusy: One hour late for take off...

Minusy: Seat !!

Minusy: Food terrible

Absolutely abysmal

Plusy: Nothing. See below.

Minusy: Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct.

Austrian and Lufthansa couldn’t organize a party in a brewery

Plusy: Nothing at all.

Minusy: Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why.

Austrian Air is weak!

Plusy: Not much.

Minusy: Baggage fees and unclear policy during booking with Kayak.

Boarding and crew

Minusy: Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional.

Tickets didn’t match what I booked.

Minusy: You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular.

It was cancelled.

Minusy: Austrian airlines did not even notified us about cancellation.