Znajdź tanie loty do Salonik

Plusy: "The crew was very professional and courteous."

Plusy: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Minusy: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."

Plusy: "Great service in 1st class"
Minusy: "All good"

Plusy: "I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far."
Minusy: "honestly nothing needed improving ."

Plusy: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Plusy: "Food was good and plentiful."
Minusy: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"

Plusy: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."

Plusy: "Mmmm"
Minusy: "Superrrrrrrrrrrrrrrrr"

Plusy: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Minusy: "Maybe just change the quiche. Very dry"

Minusy: "Delayed"

Plusy: "Bombardier C Series. Most leg room and comfort of any plane"

Plusy: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."

Plusy: "It was a lovely easy flight, always lovely flying star alliance."
Minusy: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Plusy: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Minusy: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Plusy: "Leg room always an issue. Crew really great."
Minusy: "Gluten free option"

Plusy: "Crew was great"
Minusy: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Plusy: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Minusy: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"

Minusy: "No overhead fans and seats were not very comfortable."

Minusy: "service was least friendly at this part of my flight"

Minusy: "Food is bad"

Minusy: "Crew was excellent Seats very short on leg room and hard cushions"

Plusy: "The space of the seat is wide. Nice chocolate."
Minusy: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."

Plusy: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Minusy: "A slight delay"

Plusy: "Swiss quality, punctuality and reliability."
Minusy: "No negatives."

Plusy: "Reliable, modern cabin, nice crew"
Minusy: "Some more music choices would be nice"

Minusy: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Plusy: "Nice cabin, clean . Friendly crew"

Minusy: "Delayed 45 mins making transfer for international flight difficult"

Minusy: "It was so hot on the (delayed) flight"

Plusy: "Nothing!"
Minusy: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."

Plusy: "Everything"

Plusy: "Service and Aircraft B777"

Plusy: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Plusy: "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Minusy: "N/A"

Minusy: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."

Plusy: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Plusy: "Class staff"

Plusy: "All very comfortable"
Minusy: "It was delayed"

Plusy: "Nice Aircraft, nice crew"

Plusy: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Minusy: "As always, the economy chair area are small but roomier than other airlines."

Plusy: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Minusy: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."

Minusy: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Plusy: "Good flight"

Minusy: "I arrived on Thursday, today is saturday and I am still without my luggage."

Plusy: "Also poor this airline is overpriced"
Minusy: "Long disorganized boarding process Old airplane"

Minusy: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Plusy: "choice of movies were very bad"

Plusy: "Nice crew, nice plane"
Minusy: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"

Minusy: "Better boarding and entertainment"

Minusy: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Plusy: "The flight was quite comfortable."
Minusy: "I find it hard work doing such long flights these days."

Minusy: "Leg room was terrible in economy and food was poor from the USA"

Plusy: "Comfy seat."
Minusy: "Plane was late, crew was surly."

Plusy: "Crew was great."
Minusy: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."

Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."

Plusy: "-"
Minusy: "Will never use Lufthansa again"

Minusy: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"

Minusy: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"

Minusy: "On tome flight"

Plusy: "The crew was very nice and efficient, even though there seem to be only two of them."
Minusy: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."

Minusy: "Everything"

Minusy: "The in-flight snack - choice of two disappointing sandwiches."

Plusy: "Great crew. Great seats"
Minusy: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Plusy: "Nothing at all, whole experience was incredibly stressful"
Minusy: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Plusy: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Minusy: "Would prefer flying with partner United though. Think they offered a better service on board"

Plusy: "Very helpful crew, good food."
Minusy: "Flight was one hour late."

Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."

Plusy: "snacks and entertainment"

Minusy: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."

Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"

Plusy: "Staff were very nice. Flight arrived on time."
Minusy: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Minusy: "1hr 20 minutes late"

Plusy: "Crew was very kind and attentive"

Plusy: "Smooth flight. Friendly crew."

Plusy: "On board crew was friendly and helpful"
Minusy: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Plusy: "Nothing"
Minusy: "Totally chaos and personal unprofessional and with very poor behavior."

Plusy: "Travel is good and comfortable"
Minusy: "Travel from Frankfurt to London was quite late start . Delay in immigration check."

Plusy: "coffee"
Minusy: "boarding was chaotic"

Plusy: "The meals were very good!"

Plusy: "Fantastic staff excellent aircraft"
Minusy: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"

Minusy: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."

Plusy: "safely arrived; very pleasant crew"
Minusy: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."

Plusy: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."

Minusy: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Plusy: "Timing"
Minusy: "Entertainment"

Plusy: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Minusy: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Plusy: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Minusy: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Plusy: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Plusy: "We were warmly welcomed on board by the flight captain. I had not expected this. My wife has some physical challenges and received special treatment, in fact we were accorded priority in boarding as she had to temporarily use a wheel chair. Me and my daughter all enjoyed the privilege by association."
Minusy: "My wife is diebetes, we had requested for a special diet but although this was documented on the air ticket, there was oversight and she had to make do with normal menu. Fortunately there was no adverse consequences."

Plusy: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Minusy: "No issues."

Minusy: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."

Minusy: "Lack of drinking water fountains at the KRK airport"

Minusy: "Absolutely perfect."

Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."

Plusy: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Minusy: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."

Plusy: "Everything was on time, the service was very nice as well. No problems at all."

Plusy: "Quick boarding and arrived early."

Plusy: "New plane, comfortable seats, cheerful and polite staff"
Minusy: "There were no overhead screens with the video clips about Greece and its food..."

Plusy: "Ye,everything was fine"

Minusy: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."

Minusy: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"

Plusy: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Minusy: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."

Minusy: "The food"

Minusy: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."

Plusy: "Pretty roomy seats, food and drinks included in the price."
Minusy: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."

Plusy: "Service was great."
Minusy: "Couldn’t download the entertainment app."

Plusy: "Staff recognized that there were too many people in the bag drop line and added more agents."
Minusy: "We didn't get the drinks we asked for, but we didn't complain. We could probably have sorted it out."

Plusy: "The crew was excellent"
Minusy: "N/A"

Plusy: "The crew was nice, friendly and helpful."
Minusy: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."

Minusy: "Flight was late, we missed our connection, there was no information etc"

Minusy: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."

Plusy: "The extra service and help was lovely and unexpected"
Minusy: "Boarding on and off faster/ more efficiently"

Plusy: "Was on time and staff is always great"

Minusy: "Treated like peasants rather than customers. An annoyance to the check in staff rather than someone trying to enjoy a holiday. Totally disgusted with their attitude. Can’t wait for the return leg....."

Plusy: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"

Plusy: "crew was great and flight was on time"

Plusy: "i try to cancel the tickets for 3 weeks now.... please help"

Minusy: "Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays.."

Minusy: "The food honestly"

Plusy: "Efficient. It was a very short flight."
Minusy: "Offer of Wi-Fi."

Plusy: "Everything went well."
Minusy: "The food."

Minusy: "Legroom is extremely tight Boarding processes, including weighing of hand luggage are chaotic and feel like they are designed to catch people out."

Plusy: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Minusy: "Smooth check in and people were orderly. Pleasant experience."

Plusy: "Flight crew and personnel at check in were excellent and professional."

Plusy: "The food was excellent and the cabin crew were friendly"
Minusy: "Not enough water available as it was a very warm flight and I was quite dehydrated"

Plusy: "Plan crew , pilots , services on plan and cleaning"
Minusy: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"

Plusy: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Minusy: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"

Plusy: "Crew were v good"
Minusy: "Comfort no entertainment, small seats..."

Plusy: "The staff were nice."
Minusy: "Food. Queued too long before we could board."

Plusy: "Very nice crew! Comfortable aircraft"
Minusy: "The three boarding passes sent to my email with no practical option to use them"

Minusy: "Flight was late two hours..."

Plusy: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Minusy: "The seats were uncomfortable for this length of flight and space very limited."

Plusy: "Great service, crew and good food"
Minusy: "One hour delay"

Minusy: "I booked for baggage through kayak and had to pay again. What a scam"

Plusy: "the damage my luggage ."

Plusy: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Minusy: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."

Plusy: "- Crew service was pleasant"
Minusy: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"

Plusy: "The assistance from om HE check inn clerk."
Minusy: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"

Minusy: "We couldn’t check in until 90 minutes before Departure."

Minusy: "The delay"

Plusy: "The staff so kind and comfortable seats then we have logical prices"
Minusy: "Non-compliance with time"

Minusy: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."

Plusy: "Crew very helpful and happy to assist Good communication"
Minusy: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"

Minusy: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"

Minusy: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"

Minusy: "Limited space. Unacceptable"

Plusy: "Very nice crew, had trouble with boarding"
Minusy: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"

Plusy: "Boarding a smooth flight"
Minusy: "Food absolutely"

Plusy: "yes, seat is always ok , I'm not overweight"
Minusy: "basically, nothing, just keep smiling"

Plusy: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Minusy: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Minusy: "Boarding tool a long time and late take off"

Minusy: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Minusy: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"

Minusy: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."

Plusy: "On time & clean"
Minusy: "Can’t really say"

Plusy: "Amazing leg room, free snack and drink, free wi-fi."

Plusy: "Awful airline. Will never get tickets through you again."
Minusy: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."

Plusy: "Nothing. I will never put her tickets from From here again."

Plusy: "Perfect timing between flights."
Minusy: "A small sandwich would have been nice:)"

Plusy: "Noting outstanding."
Minusy: "Seat comfort."

Minusy: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."

Plusy: "Curious crew."
Minusy: "Nothing"

Plusy: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Minusy: "The snacks are super small, which isn’t unexpected when the flight time is so short."

Plusy: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Minusy: "flight was delayed, 2nd Austtian flight delayed in the same day"

Plusy: "thebflight wqs smooth and on time"
Minusy: "snack they gave something sweet at 07:00 AM"

Plusy: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Plusy: "Very comfortable journey, leaving on time, arriving on time"

Plusy: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Minusy: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"

Plusy: "None of them above I'm not happy at all"

Plusy: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Minusy: "Seat wasn't the best, quite hard on the middle back."

Plusy: "Lost my luggage"
Minusy: "Not loosing my suitcase!"

Plusy: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Minusy: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."

Plusy: "Short flight"

Plusy: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Minusy: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"

Minusy: "Seat !!"

Minusy: "One hour late for take off..."

Plusy: "Nothing at all."
Minusy: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Plusy: "Nothing. See below."
Minusy: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."

Plusy: "I get Airpoints with the flight, crew were lovely."
Minusy: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Plusy: "Flight was in schedule, friendly staff"

Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."

Plusy: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."

Plusy: "Plane, pilots and the leader of the crew"
Minusy: "The flight attendant in the back needs to be more educated"

Plusy: "Everything was good"
Minusy: "Red uniforms are ok but red tights awful"

Plusy: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Minusy: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Plusy: "The flight attendants worked very hard Patient and courteous."
Minusy: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Minusy: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"

Minusy: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Minusy: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Plusy: "The stewardess is very polite and accommodating n"
Minusy: "Nothing"

Plusy: "Crew were amazing"
Minusy: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Plusy: "Staff were always courteous."

Plusy: "Friendly staff, on time flight. Nice refreshments"

Plusy: "The personal service, the meals and the accommodations - wonderful!"
Minusy: "Nothing"

Minusy: "arogant staff, flight canceled, great difficulties to claim my money back"

Plusy: "clean airplane. staff friendly and helpful. good movie selection"
Minusy: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Plusy: "Crew were excellent"
Minusy: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Plusy: "Professional crew. Good simple check in."
Minusy: "Nothing."

Plusy: "Pleasant crew. Appropriate and efficiently served snack."
Minusy: "Boarding and disembarkation were slow."

Plusy: "Everything works and quick to get to destination."

Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Plusy: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Minusy: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Plusy: "Very friendly crew and on time with no problems."

Plusy: "Friendly crew, upgraded seat was worthwhile"
Minusy: "More snacks in between meals,"

Plusy: "The seat was a little uncomfortable but the crew were amazing."

Plusy: "Pleasant flight"
Minusy: "We were delayed & missed our connection"

Minusy: "Delays, took my hand luggage into the hold,"

Minusy: "We had 4 hour delay causing a stop over at 3am. So yeah"

Plusy: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minusy: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Plusy: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Minusy: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Plusy: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Minusy: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Plusy: "Lovely crew, very helpful"
Minusy: "N/A"

Plusy: "great crew and comfortable flight."
Minusy: "sceens in the plane to show map and direction of travel"

Minusy: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plusy: "All good"

Minusy: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Plusy: "MCR airport Mert & Greet parking was smooth and efficient."
Minusy: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Minusy: "You are almost always late!"

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Minusy: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Plusy: "Fabulous trip with friendly, helpful staff"
Minusy: "Nothing"

Plusy: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minusy: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Plusy: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Minusy: "Nothing"

Minusy: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Plusy: "Booked extra room seat which gave me good room for seating"

Plusy: "The aircraft was clean"
Minusy: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Plusy: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Minusy: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Plusy: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Minusy: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Plusy: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Minusy: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plusy: "In flight food was enjoyable"

Plusy: "The food and the punctuality"
Minusy: "The technology in interteiment is not touch screen"

Plusy: "Everything"
Minusy: "Nothing"

Minusy: "I don’t like the limited choice of drinks on these short KLM flights."

Plusy: "Service provided by the staff"
Minusy: "The navigation of the entertainment system is not very friendly"

Plusy: "The sandwiches were simple yet just the right touch, on all four flights."

Plusy: "Very little if any."
Minusy: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Plusy: "The crew were pleasant"