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Zagrzeb Franjo Tuđman – Top linie (5)

Wyniki na podstawie opinii użytkowników KAYAK
SWISSWynik na podstawie 9329 opinii
8,2Wejście na pokład
Opinie o liniach lotniczych

1 hour late each time

Przeczytaj o liniach SWISS

1 hour late each time

Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero

I'm flew Swiss for the first time and like it

Swiss was better than United flight I take to Newark to Mumbai

Plusy: "Liked the time of the flight."
Minusy: "It left late."
Plusy: "Crew was top"
Minusy: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Plusy: "Crew"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Plusy: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Minusy: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Plusy: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Minusy: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Plusy: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Minusy: "Could not check in online because the system was down."
Plusy: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Minusy: "Our flight was delayed and the seats were narrrow."
Plusy: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Minusy: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Plusy: "Brand new plane and SUPER comfortable (even in coach!)."
Minusy: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Plusy: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minusy: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plusy: "Not applicable"
Minusy: "See above."
Plusy: "The gate agents, crew, and food."
Minusy: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Plusy: "Nice Aircraft, nice crew"
Minusy: "Flight was 30 minutes late which made our connection very tight."
Minusy: "None"
Plusy: "Took care of every need with a smile and class"
Minusy: "Seats uncomfortable"
Plusy: "Crew was nice."
Minusy: "TV's did not work. Food was lousy."
Plusy: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Minusy: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Plusy: "Friendly staff"
Minusy: "Paying for WiFi."
Plusy: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Plusy: "Nice staff and inflight service. seats were great"
Minusy: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Plusy: "Crew was attentive and friendly"
Minusy: "Very disorganized boarding."
Minusy: "No seat entertainment."
Plusy: "Very attentive to children at boarding and in-flight."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Plusy: "My luggage was lost for two days on the flight from Tampa to Zurich and/or Zurich to Naples. It was delivered by the end of the second day. But before that I found out I could not choose seats online for any of the Swiss Air Flights to and from Europe. It "had to be done" at the airport. Why? Never explained. I called Travis International, the agency booking the flights. Totally useless conversation resulted with no explanation."
Minusy: "The Flights were longer than other airlines taking similar routes. The routing was absurd. To go from Naples to Munich and then turn around and go to Zurich before the 10 hour trip to Tampa made no sense. Lousy routing and customer service. Eidelswiss apparently is a lower-end branch of Swiss Air. My airfare was as much as and more than my other friends who flew Delta, for instance. Flights on other airlines did not take 10 hours from Zurich to Tampa. I lost the ticket receipts and could not claim anything for the items I bought to try get through the two full days without luggage, even though the airlines has a record of the claim. Outrageous!!"
Plusy: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Minusy: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Plusy: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Minusy: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Minusy: "Expired cheese. Loudest plane I have ever been on."
Plusy: "Check in, crew were friendly enough"
Minusy: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Plusy: "Everything"
Minusy: "Nothing"
Plusy: "Easy. Pleasant staff. I felt safe and happy."
Minusy: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Plusy: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Minusy: "Nothing"
Plusy: "Nothing"
Minusy: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Plusy: "I like that this plane had more leg room then other airlines."
Minusy: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Plusy: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Minusy: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Plusy: "Night flight. Food is fine."
Minusy: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."
Plusy: "Boarding, friendly crew"
Minusy: "No tv, but short fligh anyways"

Better food, more often drinks, also didn’t receive luggage with me. Kept them behind

Bags did not come

There was one flight attendant on this plane that was very rude to the passengers. She was one of the younger ladies. I don’t remember ever getting her name but the way she is acting is unacceptable.

Enjoyed the Flight.

Plusy: "The seat i got was great"
Minusy: "There was a delay"
Minusy: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Plusy: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Plusy: "Nothing"
Minusy: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"
Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Plusy: "Nothing. I will never put her tickets from From here again."
Minusy: "Everything"
Minusy: "The 34 minute flight was delayed by almost 2 hours."
Plusy: "Seat ok typical. Non busy flight lots of room"
Minusy: "Food was poor"
Plusy: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Minusy: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Plusy: "On time take off"
Plusy: "It was a high quality service hands down."
Minusy: "The available entertainment choices were a little limited."
Minusy: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Minusy: "We are late only 25 min (50% of flight - 50 min)"
Plusy: "Medical help"
Plusy: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Plusy: "it was mess, so I cant say positive thing"
Minusy: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight."
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Plusy: "Safe trip"
Minusy: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Plusy: "I liked that the plane eventually came..."
Minusy: "That the plane was an hour late..."
Plusy: "Flight schedule, boarding management"
Minusy: "No WI-FI service during my return flight, limited options for tv news programs."
Plusy: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Minusy: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Minusy: "Flyght was terible"
Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."
Minusy: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Plusy: "Flight crew & overall experience was positive. Meal & entertainment were good."
Minusy: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "."
Plusy: "The plane crew was really nice always there for my needs."
Minusy: "The seats were uncortable my chair was very wobbly."
Plusy: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Minusy: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Plusy: "Most of the crew were nice. Efficient."
Minusy: "Ridiculously small seats and legroom."
Minusy: "Behavior of AA"
Minusy: "N/a"
Plusy: "Good movie selection on flight"
Minusy: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Plusy: ".The crew was pleasant"
Minusy: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Plusy: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Minusy: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Plusy: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Minusy: "nothing in particular"
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Plusy: "Attentive flight attendants"
Plusy: "The check- in experience was simple and the seat entertainment system was excellent!"
Minusy: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Plusy: "Crew was very friendly and helpful"
Minusy: "Should have more movie choices"
Minusy: "There weren't a single blanket on the whole flight"
Plusy: "Service was spectacular. The United crew was awesome."

Nie poleciałem bo samolot bie zaczekał na transfer 5 minut

Lufthansa sobie nie radzi

Obsługa miła i pomocna, jedzenie bardzo dobre.

Obsługa miła i pomocna, jedzenie bardzo dobre.



Food needs to be improved. No options for people who have restrictions. I can not have milk products. Every meal on all flights had chees in it. We were on roundtrip within three days Cracow- Newark via Munich that makes four flights. They had exactly the same food both ways. Pasta full of cheese both ways. No options. On top of that there was a piece of brad also served with a piece of cheese, and later a sandwich with cheese. Dairy products are harmful for many people. Couse bloating and gas and or other digestion problems. Why would you offer this kind of food on long flights with no alternatives ? How about rice and veggies?? Also, it looks like you are limited to offering the same food every day on your flights. It’s very disappointing

I Love Lufthansa airline s and all crew … always accurate and direct thku

Plusy: "Comfy seat."
Minusy: "Plane was late, crew was surly."
Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Plusy: "Ogólnie ok"
Minusy: "Boarding"
Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Plusy: "The crew was great and the snacks provided were delicious!"
Minusy: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Crew was very kind and attentive"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Minusy: "nothing"
Plusy: "Nothing"
Minusy: "Totally chaos and personal unprofessional and with very poor behavior."
Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Plusy: "Timing"
Minusy: "Entertainment"
Plusy: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Minusy: "No issues."
Minusy: "Opóźnienie lotu"
Minusy: "Lack of drinking water fountains at the KRK airport"
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "Obsługa i jedzenie"
Minusy: "Nic"
Plusy: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Minusy: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."
Plusy: "Everything was on time, the service was very nice as well. No problems at all."
Plusy: "Easy boarding"
Minusy: "Food"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Plusy: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Minusy: "Nothing."
Plusy: "We left an hour late. Pilot made up most of the time in the air."
Minusy: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plusy: "3"
Minusy: "Flight was delayed"
Plusy: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM

Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.

Nice personnel on board,

24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.

The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle

I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!

Minusy: "The touch screen did not work properly"
Minusy: "Klm is the best, even on a 40min they served small breakfast."
Plusy: "Nothing"
Minusy: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Plusy: "Impressive service... amazing crew, very friendly and professional"
Minusy: "Information on arrival time was not correct"
Minusy: "Everything was OK"
Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plusy: "Reclinable seats."
Minusy: "The food!! The lights could be dimmed as it was a night flight."
Plusy: "The seat was a little uncomfortable but the crew were amazing."
Plusy: "The entertainment was amazing"
Minusy: "The seats were a bit hard"
Plusy: "Crew was very engaging and service was good."
Minusy: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Minusy: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plusy: "I love the food"
Plusy: "Seating is tight. The crew was great !"
Minusy: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plusy: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Minusy: "There were several flight delays and gates were changes a few times."
Minusy: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plusy: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Minusy: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plusy: "Nothing to mention"
Minusy: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Plusy: "The crew was really friendly."
Minusy: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plusy: "Nice people and good service"
Minusy: "Not much"
Plusy: "Nice crew pilot food and beverage"
Minusy: "No wifi"
Minusy: "Nothing special"
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "Flying with KLM is a pleasure"
Plusy: "Good flight, arriving well on time."
Minusy: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minusy: "Cramped seating."
Minusy: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Minusy: "The streaming service didn’t work"
Plusy: "Booked extra room seat which gave me good room for seating"
Minusy: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Plusy: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Minusy: "Nothing"
Minusy: "Amesterdam airport employee was really rude"
Plusy: "Everything"
Minusy: "Nothing"
Minusy: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plusy: "Usual professional and friendly service from my airline of choice for most destinations."
Minusy: "Nothing"

Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite

Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.

Service on board

Boarding and online chkin was very good, food was not to the expectations.

Minusy: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Plusy: "Great and friendly crew"
Minusy: "In-flight system had some problems and seats seemed a bit uncomfortable"
Plusy: "Nothing"
Minusy: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Minusy: "New variety of food"
Plusy: "Quick boarding, comfortable seating. Great food!"
Minusy: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plusy: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Minusy: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Plusy: "Flight was on time."
Minusy: "In flight complimentary food and drink service could have been better."
Plusy: "Great crews, excellent customer service"
Minusy: "We had a short delay"
Plusy: "Late departure, dirty, staff not friendly."
Minusy: "There was no entertainment available."
Plusy: "The crew was wonderful. We were in business class which was modest but comfortable."
Minusy: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Plusy: "Food and drinks very good"
Minusy: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Plusy: "Crew was amazing. Service and food was good."
Minusy: "Random TSA check was not needed at the end when boarding."
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Minusy: "More water provided during the flight. Also, the second meal was not very good."
Minusy: "The flight delayed for 2xhours from Paris to Cincinnati"
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Minusy: "Punktualność"
Minusy: "Check in process running smoothly and better announcement of gate change"
Plusy: "Great seat. Comfortable. Quick boarding."
Minusy: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Plusy: "Air France personnel is always really helpful"
Minusy: "Food and comfort in short haul are not the best - but the flight is short..."
Plusy: "Staff and services all very good definitely"
Minusy: "Everything was brilliant"
Plusy: "Lot"
Minusy: "Nic"
Plusy: "Flight was on time."
Minusy: "Food could have been much better in comparison with other airlines."
Plusy: "It was only 2 hours"
Minusy: "Small plane, no movies"
Plusy: "Entertainment"
Plusy: "Great service"
Minusy: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Plusy: "Nothing."
Minusy: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Plusy: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Minusy: "no complaints"
Plusy: "Speed, professionalism"
Minusy: "Nothing"
Plusy: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Minusy: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Plusy: "Crew was nice and responsive"
Minusy: "The overall experience is regular at best"
Plusy: "Got pillow, blanket, headphone and eye cover"
Minusy: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."
Minusy: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Minusy: "Opóźnienie"
Plusy: "Good on a short flight"
Minusy: "Paying for carry on due to weight limit. First time this ever happened!"
Plusy: "Always like Air France. They are in tune with keeping the traveler updated."
Minusy: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Minusy: "The crew was not very polite."
Plusy: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Minusy: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Plusy: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Minusy: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Minusy: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Plusy: "There was enough leg room"
Minusy: "The food was not very nice and the aircraft was really cold."
Plusy: "The service and food were excellent plane was clean."
Minusy: "No entertainment system"

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